Huffines Hyundai Plano
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Customer Reviews of Huffines Hyundai Plano
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I can definitely recommend Huffines!
by Ed_F on 11/29/2008After visiting several dealershps in North Dallas and Plano, my wife and I test drove a small number of vehicles. We weeded out some models based on the car and some based on the dealer personnel and their tactics. We decided on a Santa Fe… and since Huffines Hyundai was close by and had been commended by a neighbor who bought a Santa Fe also, it was our first choice. We had a simple and very pleasing experience with our sales person, Sherry A, and all the folks at the dealership. I had a clear idea of my budget and what I believed to be a fair deal. I got almost down to the last few dollars, certainly close enough to feel good about the deal. All this was done with a minimum of haggling and time. By the way, their website was well above average, as well. It had seemingly up to date info and was pretty easy to maneuver.Oil Leak Sonata 2009 4 days Old car
by dhansuk on 08/23/2008After only 4 days after I purchased Sonata 2009 I found Oil leak after overnight in the garage, so I took it Huffines of Plano. With in 5 Minutes they came back saying there is no leak. I was really disappointed even after telling them so… many times that there was leak, they flatly denied that there was any leak. There were not co-operative at all or just did not beleive me that there was a leak After two days I put a pan underneath the car at night and collected the the oil and went back to show them the leak. There reaction was are you sure that this oil is from the new Sonata. I left the car with them, They came back to say oil pan was not sealed properly ans there was a part which was omitted. There was no apology that they could not accept what I had said the first time. When I went to collect the car from the cashier window they made me wait 10 minuttes even when there was no body there were serving, there was lady working on the table not even bothering to ask what help did I need. All in all the services of Huffines is very poor indeed, I felt like there are telling me , that what do I accept when I buy a cheaper car then Toyota or Honda. If that is there attitude. It won,t be too long people will stop buying Hyundai cars. even if they are cheaper then other.Great Deal, Great Service, No Hassle
by morpheus299800 on 08/11/2008I spent a lot of time looking for cars on the internet and researching on edmunds. I went to one dealership and ended up leaving mad before I got smart and started using the edmunds feature where you can get quotes on a car from different… dealerships. Dan Bunch at Huffines Hyundai in Plano gave me the best quote of the three I got and then I emailed competitors to see if they could do better. I eventually got the price down to what I wanted and Dan at Huffines said they would match it with no hassles. I showed up wary of some hidden costs or schemes, but Dan was true to his word. I went and picked out the color I wanted with a sales consultant named Jonathan Cruz and took the car for a spin. Jonathan was great and didn't try any of the typical sales tricks. He was simply courteous and straightforward. When we got back,I got the price we agreed on and Jonathan didn't try to tack anything extra on the price or anything. He only asked me if I wanted to add tint to my windows. After that, Eric Gonzales did the financing stuff and got me a better rate than my bank had offered. Overall, I was very satisfied by the price, the excellent service, and the absence of hassling. Check out the pricing and talk to these guys.Big disappointment, don't go here!
by devin6687 on 05/19/2008I went here and was very disappointed with their service. I made this big long list of things wrong with the car and I even found service bulletins, but they only fixed half the things on my list. They also tried to tell me some of the… service bulletins didn't apply to my car when I know they did. They were known, obvious issues with the car that they were trying to tell me didn't exist! And what the rep said wasn't what the receipt for the work said. For instance, the rep told me they tightened the passenger seat (I complained about it rattling), but the receipt said they "checked" it, and it was fine. But guess what, it still rattles! I got a call from a Hyundai rep a few days later asking me what I thought of the service. I told her it sucked and she told me she would call me back about it. It's been like 2 months and she still hasn't called me back.DO NOT GO TO THIS DEALERSHIP!!
by newhyundai on 04/19/2008I am so disappointed with this dealership I don't even know where to start! I went to the dealership to looking at Sante Fe's and then decided I wanted to buy a car instead of an SUV. I liked the Sonatas quite a bit and decided to take one… for a test drive. My main goal was to get a 2007 but since they had none I looked at the 2008. I did not want to spend alot of money but did want to get something with a little power, definitely a v6 and something with good gas mileage (which of course most Hyundai's do). I told the salesman that and he started showing me cars explaining that they only had a few 2008's left, one in the showroom and two or three on the lot. I test drove a black 2008 limited and really loved it and decided to get it. I called my husband and told him the offer I had made and what the car had in it. His first question was whether it was a v6 or not, since I had told the salesman I only wanted a v6 I assumed it was. The sticker was NOT on the car so I never actually got to see it. We purchased the car, and, the next day we came to pick it up. While we were sitting in the car with our salesman going thru all the things the car does, my husband specifically asked if it had dual exhausts and the sales man said of course. A few days later while my husband was going thru the manual he saw pictures of the motors and realized that we had the 2.4 and not the v6! Since he had very little to do with the actual purchasing and trusted me, he never looked under the hood or behind the car. The only reason he actually noticed that it was a 2.4 was because he had looked under the hood briefly to show a friend. He made the connection when he looked at the manual. I contacted the dealership immediately and talked to my salesperson and he said he would have a manager call me. The manager called and basically told me too bad, he was sorry, but it was a done deal. The taxes had already been paid etc., so it was too late. They didn't even try to see what we could do to trade vehicles, even a trade for a few more dollars would have been ok with me, but they wouldn't do it. Now I am stuck with a car I really don't want, feel like a complete idiot, and am just extremely unhappy. Don't by from HYUNDAI IN PLANO TEXAS, they don't care about people at all. All I wanted was to trade it for a v6 and they wouldn't even consider it. I am so embarrased, I researched cars very carefully and knew just what I wanted. I haven't purchased a new car since 1988 and when I finally do I end up with something I don't want and will never be happy with.Typical Car dealership
by bennytmw on 04/18/2008My GF and I visited Huffines in Plano to do some research on a car she was thinking of buying. We first walked out to look at all the cars they had in inventory, and a salesperson came out to meet us as we were looking. They asked us a… few questions, then started telling us about the car. We had done our research, and knew most of it, but listened anyway,just to see what they had to say. They were knowledgable and knew all the answers to our questions. They were patient with us, but they did use some cliche things to deter us from certain cars. We told them she was considereing a grade down from what we initiailly looked at, and they immediately started knocking the smaller size of the interior and the smaller engine as well. We also went and looked at some used cars. We had originally gone to do just that, but also wanted to see what their new car inventory was like. We were not impressed by their used cars selection or price. All cars were price way over what you can price them on edmunds. Some were marked up 30% or more!! We think they have a little section of marked up used cars they take you to if you ask to see them from looking at new cars just to keep you looking at the new cars. They confirmed this by saying we could get a new car for the same price as a used one sometimes. When we were ready to leave they tried to get us talking price, but we told them we were just there looking. They told us about Huffines pricing and how they give employee pricing to everyone that comes in. I work in retail sales, and I know that can't be true. Employee pricing is either done as a special order through the manufacturer at near cost or at a low percentage over dealer cost (usually somewhere in the neighborhood of 20% or so) We left and he was nice to us and joking a little as we were walking out.Best car-buying experience ever!
by robincruson on 07/23/2012updated 04/24/2025Having purchased several vehicles in my day I will say without any apprehension or reservation that buying a car from Huffines Hyundai, and specifically Douglas Peyton, is by far the best car buying experience I've ever had! Douglas never… gave off the impression that he was a Car Salesman just trying to make a buck -- completely opposite; Douglas made us feel welcomed. He took the time to ask the right questions AND THEN listened to what we had to say. Unlike other experiences I've had where I was being "steered" in the direction the sales person wanted me to go. Douglas took the information we gave him and then made suggestions based on that intel. Additionally, Douglas' knowledge about the Hyundai models is impressive. Again, he took the time to show us EVERYTHING the Santa Fe had going for it -- no minor detail/feature was ignored. By the time we test drove the vehicle I/we (my wife and I) didn't have that unfamiliar feeling you usually have when test driving a car; we felt comfortable. Finally, the actual sales process... AMAZING how Douglas worked FOR us, and not just for the benefit of himself or Hyundai. He went above and beyond the call of duty to get us a great deal, and because we would be considered a "challenge" credit-wise, the end results were awesome!Wow! We could not have asked for a better review! Thank you for taking the time to write this review, Robin! I am so happy to hear that Doug and the rest of the Huffines team made your experience with Huffines Hyundai Plano an unforgettable one. Here at Huffines we strive to go above and beyond our customers' expectations and I am pleased to hear we were able to achieve that with you. I hope you are enjoying your new Hyundai Santa Fe! We appreciate your recommendation, and we hope to see you in the future! Best, Roosevelt May General Manager
Helpful, courteous, pricey
by texased1 on 07/22/2013updated 04/24/2025The salesman was friendly, courteous and not helpful. Although in line with Dallas' dealer prices, their offer was significantly higher than two Fort Worth dealers.Great sales experience
by Kmicheal1 on 06/01/2013updated 04/24/2025Just purchased a 2013 Elantra GT. go see Janie H. My wife and son talk about how comfortable they felt dealing with her. No pressure sales or financing. I own a 2009 Elantra and now wife wants a Santa Fe so we may be back soonThanks so much for this great review! I am thrilled to hear that Janie made you and your family feel completely at ease during your Elantra purchase. Our goal is to make sure each guest is 100 percent satisfied both during the car-buying process and throughout their vehicle ownership. It is great to know that our team provided you with excellent customer service! We hope to see you for any future sales or service needs. Best, Roosevelt May, General Manager
wasted afternoon
by jfred on 11/08/2011updated 04/24/2025I have previously purchased several cars here and their location is convenient, so when I wanted a 2012 Equus, I went to them. I was totally armed with prices and value of my trade in from information at Edmunds and other on-line folks. I… knew exactly what I wanted and made that very clear to them. After a pleasant test drive, they kept me hanging for several hours (back and forth from sales person to the sales manager). I thought I was in a time warp- back to the old haggle days. After about 2-3 hours the sales manager actually grabbed my note papers out of my hand and disappeared. I was shocked to the roots. After another 30 minutes I told another salesman who was nearby to tell them I was leaving, and I did. They told me the reason they took so long was they were trying to get a price for my trade in. (I assume from a wholeseller). This is really strange, since I had a 15,000 mile Genesis in showroom condition as a trade and their used car lot was practically empty of cars to sell, so I couldn't imagine they wouldn't sell my Genesis themselves and (according to Edmunds) get a nice profit on that car plus I was paying LIST on the Equus. I went to Absolute Hyundai and got the exact deal I wanted OVER THE PHONE from their internet person!Go See Dan Pool
by frisco618 on 07/12/2011updated 04/24/2025I had a hard time finding a car...but Dan Pool was great, friendly and no pressure....go see him!Excellent experience; excellent automobiles
by mjobtx1 on 05/09/2011updated 04/24/2025Have purchased 2 cars from Huffines Hyundai, one in April 2010 (Genesis) and one in May 2010 (Sonata). Great experience both times. Very helpful staff. All questions answered. Continue to service the Genesis there and am happy. Used Costco… program to purchase Genesis which reduced the haggle and finance department was straight forward, no doubletalk like some dealer finance departments. Very happy so far. Will likely by again from them within a year.Worth 2 1/2hr drive to dealership !
by donnah6 on 03/27/2011updated 04/24/2025Researched and was contacted by several dealerships, but Huffines Hyundai was the only one that found the 2011 Sonota Limited that my husband was looking for. I first dealt with Roosevelt Mays, General Manager, then was introduced to Lamar… Rogers, who also helped us get familiar with our new car. Mr. Mays was wonderful in communicating with me when he got the car. Mr. Rogers showed us the features of the car, and even hooked up our cell phones to the Bluetooth in the car. Both were exceptional in customer service, making sure we got what we were looking for and in the end, we came back 2 weeks later, and I traded in my 2009 Toyota Corolla for a new 2011 Hyundai Sonota SE. I hated the drive and traffic getting to this dealership, but it was well worth it! I tried to buy from a local dealership in Tyler, but they apparently were not interested in having our business. You will not be disappointed with the service and personal care you are given at Huffines. We would highly recommend this dealership. Like I said, worth the drive!!!Exceptional overall experience!
by ryan68 on 06/08/2014updated 04/24/2025Mike M. at Huffines Hyundia in Plano made our purchase of a Hyundia Santa Fe GLS an extremely enjoyable experience. We were very specific on the colors and model we were seeking. Although the dealership did not have the car we were seeking… in their inventory. Mike exhausted every option in attempting to locate it, and in the end, was able to locate the car and arrange an exchange within 24 hours of our initial conversation. Upon receiving confirmation of our vehicle being available, the purchase and financing documents took less than an hour to finalize. We were able to pick up our new car the very next day. Thank you Mike for providing an extremely enjoyable and positive experience out of a process that is typically very stressful. You have definitely won our business for life!
Hyundai Palisade
Hyundai Elantra
Hyundai Tucson
Hyundai Santa Fe
About our dealership
Of all the Hyundai dealers in the Dallas area, we have the vehicles you've been looking for at the prices you want, plus we offer a customer experience you'll be clamoring to share with your friends! Our Hyundai dealership offers quality used vehicles, extensive financing, and a Hyundai certified service and parts department that can handle all of your maintenance needs.
Learn about the Huffines story and values which take the "golden rule" a step further: Rest assured that our family-owned and operated Hyundai dealership in Plano stands by those values and we have since 1924. In fact, we were recently recognized with the Hyundai President's Award for being one of the nation's top dealers in both sales and customer satisfaction. We look forward to providing you with legendary customer service when you purchase your next vehicle from us.
What sets us apart
That's why at our Plano Hyundai service center we build lasting relationships with our customers. We do so by providing quality, affordable repairs each and every time.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
Languages Spoken (2)
- English
- Spanish
They called for after service survey.As soon as I told them my story, they did not want to continue with the survey. That tells you everthing about their service department STAY AWAY FROM HUFFINES OF PLANO
by dhansuk on 12/06/2010