Lute Riley Honda
Customer Reviews of Lute Riley Honda
Review type:
Everything was excellent
Disappointing Experience with Finance Department
by Aydogan on 05/04/2024My recent experience with Lute Riley Honda's finance department was incredibly disappointing. Despite being assured of eligibility for special APR rates and discounts, I encountered numerous issues that left me feeling misled and… undervalued as a customer. Prior to visiting the dealership, I was assured that I would be eligible for HONDA Finance Special APR rates listed as follows: 3.9% for 48 months, 4.9% for 60 months, or 5.9% for 72 months. Additionally, I received a comprehensive quote from another DFW Honda dealer that included these rates along with all applicable rebates and discounts. However, upon visiting Lute Riley Honda to finalize the deal on the evening of Friday, April 19th, several issues arose: Despite my requests, I was not provided with a final quote showing my monthly payments prior to my visit. This resulted in discrepancies regarding documentation fees upon arrival. Despite making a $2500 down payment over the phone to secure the deal, upon entering the finance office, I was informed that I could not receive the 3.9% APR rate alongside a $1000 rebate. Instead, I was offered an APR of 7.99%, significantly impacting my monthly payments. Despite my objections, the finance manager insisted on terms that were not previously communicated to me. He also stated that I could not finance less than $11,000, requiring a refund of my down payment. Although he agreed to adjust the amount to $10,515 due to a cashier's check I had already prepared, this adjustment further complicated the situation. When I called the manager, Mr. Ramos, about my bad finance experience, he dismissed my concerns, stating it was too late to make any changes and asked why I hadn't called him before signing. I was surprised by this response, as the finance person, Amin, had informed me that he had consulted with the manager and that the deal was made according to the manager's instructions. A few hours later, I sent an email to both the General Sales Manager (GSM) and General Manager (GM) with all the details listed above, but I received no response until today, May 4, 2024. As a long-term and loyal Honda customer with a credit score of 813, I expected better treatment and transparency throughout the financing process. Unfortunately, my experience fell far short of my expectations. I urge potential customers to exercise caution when dealing with Lute Riley Honda's finance department and to thoroughly review all terms and conditions before finalizing any deals.We are disappointed to learn of your experience here at Lute Riley Honda, but will take this opportunity to improve. When you have an opportunity, please reach out to us at (855) 984-2917 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us , and we hope to hear from you soon.
Best service!
by Hondafriend on 04/23/2024Sales rep was amazing and financial rep was even better! Best car sale experience!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Amazing Costumer Service and Experience
by Somaly Meas on 04/20/2024They were able to help me and answer all my question and help me find the best deal for the car that I was buying. I will definitely recommend it to other.Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Honda Pilot
by Nobdyspechal on 04/11/2024Great SUV at a great price.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great Honda dealership
by David Chang on 04/09/2024Love the people there ,they are very nice and professionalThank you again for taking the time to let us know how we did. We hope you have a great day!
Salesman
by Donald@55 on 04/09/2024We were treated very helpful and professionally. All options were explained thoroughly.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Lute Riley Honda of Richardson, TX
by Jessiez on 04/08/2024My experience with sales of this dealership was very good. They have great selection of cars/SUVs with either gasoline or hybrid options now and used. Staff there were friendly. Salesman Ke Chen at the dealership is very knowledgeable and… friendly. He gave detailed instructions and demonstrates on the cars of interest to us and made efforts to meet our satisfaction. We were very pleased with him and his service. We are yet to see how the dealer honor their commitments made.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great new car buying experience
by gwthomas82 on 04/06/2024Took a total of 1.5 hours to evaluate trade and agree on numbers, wash and deliver new vehicle. Ahmad Zouhby was outstanding and a pleasure to work with. I will absolutely do business with this dealership again, and I live 30 miles away.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great experience!
by Florian on 04/05/2024This was a very good experience. The sale representative provided all requested information and details about the car model of interest. All commitments were honored. Chuck was very helpful and kind as my family chose the car we wanted. I… happily to recommend Lute Riley Honda to any of my friends and everyone! Very grateful for their service!Thank you again for taking the time to let us know how we did. We hope you have a great day!
A 5 (or 10) star experience
by Zeke100 on 04/04/2024I wasn’t’t Planning on replacing my car just yet, but another driver pulled in front of me and I wrecked it. I was thinking of a Toyota or a Honda, but Toyota didn’t’t have anything that moved me, so I went to the Lute Riley Honda, an old… time Dallas dealer (40 years in business). I ended up dealing with Joe Mustafa, and it was everything one could want in a car buying experience. Joe is smart, engaging, and highly professional. Working with him was a joy. I got just what I’d been thinking of, at a very fair price. I would do business with him again in a heartbeat, and would recommend him and Lute Riley without hesitation. I was also greeted by the sales manager (nice guy) and even the finance director was top notch.Zeke, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Bought a used car
by Shatoya on 03/24/2024My sales person Omar went above and beyond to make sure my experience was great. It was easy and seemless. I would definitely recommend my family and friends to go see him at Lute Riley Honda.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great attention to detail!
by CleanCars35 on 03/22/2024My sales rep was wonderful. Mulu was not pushy and didn't try and sell me anything. I was able to take my time and make a good decision on a new vehicle.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great Experience
by Abhishek on 03/10/2024Henry at Lute Riley Dallas helped us a lot in getting the best deal possible.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service
by JCurtis5011 on 03/09/2024Joseph and Amin were very helpful and professional.Thank you again for taking the time to let us know how we did. We hope you have a great day!
worst dealer
by Kuns on 06/26/2023this is the worst Honda dealer I ever bought. I bought AC censor temperature honda civic 2010. my mechanic said the new part is not working properly. my previous one is even better. when I called the dealer they don't accept the return if… they gave me the broken one. it's ridiculous. just waste time, money and effort dealing with them. putting 1 star is too much. properly zero star is much better.We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please reach out to us at (855) 984-2917 when you can so we can address this situation directly. Thank you and have a great day.
Good Honda Dealer
by Carlos C. on 05/01/2023We were well attended and all our doubts were clarified by the sales person Viviana Gutierrez. We bought the car we were looking for and made a good deal.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Worst Dealership Service Ever!
by QT on 03/04/2023If I had a zero star option, I would definitely choose that. The service department at this dealership is running a very dishonest business. I was contacted via email saying there were recalls on my car. I responded to their email to… schedule an appointment to take the car in for recalls, oil change and door noise. When I got there I was told there was no recalls on my car and I should go to the Express Service. Went to Express Service and was told the oil change was $73 something. Told the associate that I saw on their website the oil change special was only $64 something. He said he would do that. He did not ask me to sign anything. I later got a text notice saying my car needed almost $2,100 cost of service. I declined everything. I only accepted the oil change with their “revised total estimate of $36.50“ for my oil change. I signed that estimate. When I came in to pay, they wanted $73.65. I showed them the revised estimate, they said “We don’t have any $30 something oil change. You signed the agreement when you pulled your car up. It is $73.” I told him I only signed the $36.50 estimate but I paid the $73.65 just to leave because I did not want to waste my time with dishonest people. I could not believe people could just look at their own estimate in writing and denied it like it was nothing. Reputation means nothing to these people, I guess. I would have accepted if they told me they made a mistake; but just outright denying it saying that they did not quote me for $36.50 total in writing while looking at their own quote on the screen was unbelievable. I have not been to this dealership for years as I moved out of state and just moved back. I will never come back here for any reason. I rather drive to Irving or even Arlington to have services done on my car.Hi, we regret your most recent visit with us was not up to the standards we strive for. We hope you will give us another chance. Please call us at (855) 984-2917 so we can work towards a solution. Thank you and have a great day.
Good Experience
by M. Chaib on 07/11/2022Thanks Amine and Molley for making this easy for me!!!!Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Such a shame
by Disappointed on 03/30/2022They broke the contract we all signed when I purchased the car. Promised to fix an issue and I had to go somewhere else to have it fixed. Now they won't reimburse me.Hi there, I would like to get some more details about your experience with us. Please reach out to us at (855) 984-2917 when you can so we can address this situation directly. Thank you and have a great day.
Sold us a lemon and refuse to fix it
by Rico on 12/16/2021Feb 2020 we purchases a 2016 Dodge Grand Caravan from this location. 3 months after purchasing vehicle Transmission went out. We were without the vehicle for 3o ths waiting for the the maintenance to be completed. 3 weeks after getting… vehicle back from Dodge dealership, back side catalytic converter goes out. A month later had to replace radiator, water pump. Now we're in January 2021, the sway bar linkage and controller arms have to be replace. April the other catalytic converter goes out. Now the engine lifters are going out. Call Lute Riley to have them either fix the problem or get us into another vehicle. When speaking with sales person, he states they're in no lemon law in the state of Texas and tells me to choose a better vehicle next time. Needless to say we will never be doing business with this location and would recommend everyone going to a better more competent business. In the 18 months we've had the vehicle we've paid off less then the amount we have paid for repairs and maintenance costs. I will be returning the vehicle to [non-permissible content removed] and will find a better vehicle.Thank you for sharing your feedback with us. We appreciate you taking the time to speak with our General Manager this morning, and we look forward to addressing your concerns.
Best service!!
by Dp on 10/09/2021I met up with Philip Watson and he made my day by finding the parts I need to fix my A/C. Even though the wait takes long but I was able to figure why my A/C doesn’t come out to be cold but they find the reason.Hi Dp, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Hello, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
by Mya Perez on 04/25/2025