North Central Ford
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Customer Reviews of North Central Ford
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260 reviews
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NEVER ASK FOR VIVIAN AT THIS DEALERSHIP
by Frank Plat on 04/03/2025***I HOPE THE MANAGER SEES AND READS THIS REVIEW AND TAKES ACTION** The customer service is a disaster. And more so VIVIAN who i am not even sure is a salesperson and if she is she did an horrible job and needs some serious training. I… taught leadership and management in College and I assure you she is the worse. She will make the dealership lose money and deals as it happened with me. I was ready to make a purchase but i think she thought i did not have the money to buy (i could have bought that car in cash 5 times over) Or maybe thought that it was not worth the time since i had a trade and she told me i was going to be upside down which i had the car already appraised and i would have paid the difference or I would have sold it on my own. So that was not the issue for me but she assumed it all. Then She lied and made me waste 2 trips (35 minutes each) and 2 hours of my working time. She never had my car appraised as she said she would, and then she gave me a random appraisal number just because it was time to go home and she did not want to stay longer to discuss a deal with her manager. She gave me the keys and NEVER invited me in to sit down and discuss the deal. TOTALY CRAZY! I would have been fired if i had done that but she did it outside so her manager would not see or know. Then she said she was going to call me to arrange a visit do discuss the deal and of course she never did. SHE HAD NO DRIVE OR DESIRE TO SELL AND NO SKILL TO SELL. NO CARE FOR THE CUSTOMER EITHER. Needless to say i bought somewhere else and of course i will NEVER buy here. If you buy here ask for someone else because you are going to have an horrible experience. I worked for Ford dealership during my college years and i can tell you she is the worse. Mrs,VIVIAN next time do not PROFILE people because they are dressed for work or because you have created your own opinion about them. You should stay out of sales thats for sure.Read the contract carefully before signing it. Do not trust them.
by Jcibarra on 03/21/2025I went to buy a car, no warranties. Without asking, they added almost $7,000 in warranties. I returned on the third day to ask them to remove them, and supposedly they did. But I spoke to the finance company, and they were still included.Zero integrity!!!
by Ashley L on 01/27/2025After having several issues with this dealership, from undisclosed damage to my vehicle, to delay delivery time, to decisions being made for me versus me being asked. I noticed that my deductible was $500 on my extended warranty, no one… ever asked me what I wanted my deductible to be they just assigned me $500. I even asked why my extended warranty policy was so cheap, and he told me that I had the best warranty, and never disclosed my deductible amount. This was an out-of-state transaction, so there was room for error, but those errors should be corrected especially when it’s their job to disclose everything. I spoke with the finance manager Charles, and HE OFFERED to update it to $100 free of charge. This made me feel better about the things that I went through, at least they were trying to fix things. I called to check on the status of that update, and they are acting like they never said it. I asked him to cancel every policy that I bought from them, the perma-plate, and whatever else, and they lied and said that they couldn’t. I called permaplate and they informed me that the dealership has to cancel the policy. All they do is lie and deceive, please don’t buy a car from them you will regret it, they have ZERO integrity and play the victim when you get mad after their errors inconvenience you.Ashley, We regret to hear that you had a negative experience with us. Our General Manager would appreciate the opportunity to speak with you more regarding this matter. Please reach out to us at (972) 231-3491. We look forward to hearing from you.
Lack of transparency
by Sai Darshan on 09/30/2024updated 10/07/2024I asked for the best deal for a 36 month lease for ford mustang mach e. Initially I was give a price but negotiated for a better monthly payment , I was a given a better monthly payment but I was not informed that the lease term has been… changed from 36 months to 48 months.Sai, Thank you for taking the time to leave us feedback about your experience with us. Our General Manager would really like to speak with you more regarding this situation. Please reach out to us at (972) 231-3491. We look forward to hearing from you.
Great Experience
by Kenn Ruether on 09/08/2024Zach at North Central Ford was great to work with. Friendly, honest and worked extremely hard to get decisions from his mgmt team to make the deal happen.Kenn, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
My Car Was Wrecked On Service Day
by Andrew on 09/05/2024I am a U.S. Army Veteran with two war deployments, Operation Iraqi Freedom and Operation Enduring Freedom. I share this so that people can understand that I live life with respect, honor, and doing the right thing. I chose my life in the… military due to an overwhelming feeling of duty and service. I'd like to share the nightmare I've been experiencing at North Central Ford, in Richardson, TX. At the end of 2023, we decided to buy a new Ford Explorer. This was a huge deal because we hadn't had a new car for over 20 years. This was due to the many obstacles that we had to encounter after I came home from war, like sleepless nights and PTSD. It took a while before I could adjust to the norm and civilian life. We chose this location based on reviews, which are very important to me. On Aug 2nd I took our Explorer in for a regular oil change. When I arrived, I was told it wouldn't take long and that I would be out quickly. After two hours of waiting, I spoke to a service rep only to find out they weren't close to being done. I was told it would take an additional hour to complete the oil change. I immediately informed them I couldn't wait long and had to head back to work. I was told that they would do their best to get me out as quickly as possible. I headed back to the lobby to wait. Miraculously, I was called up in less than fifteen minutes after I spoke with the clerk. This made me feel a bit uncomfortable because I had just been told that they needed another hour. I want to be honest and say that I don't believe my oil was changed that morning. On Aug 13th I made an appointment for a recall SYNC Software issue. The recall was for an instability that resulted in a black touchscreen. Since I learned my lesson the first time, I called ahead and asked to see how long it would take for the repairs. I was told that it could take two hours or two days. Unfortunately, the time changed when they looked at my vehicle. I was told that it was going to take up to five days. They were good about giving us a small car to get around. Late on August 14th, we received a call that the SYNC Software issue was fixed. We were so happy to get our new car back. On August 15th I arrived early at the dealership to pick up our Explorer. I sat in the waiting room for about an hour when a manager found me in the lobby and told me that there was an accident with our new car. I was completely taken back... I didn't understand what that meant. The manager explained that one of their porters, who was moving our car, accidentally backed into something, damaging our vehicle. I was told that they were going to have to take our new car to their body shop for repairs. I was also told that they would expedite the repairs and that it should not take more than a week for us to get our Explorer back. On Aug 27th I received a phone call from the dealership explaining the procedures they would have to take to get our car looking new again. I was told they needed more time. The damage was extensive to the bumper, and they would have to completely replace it. The rear door would also have to be replaced because the hatch system was destroyed. Finally, they would have to order the paint so they could match our car. If it couldn't get any worse, I was told that the real issue was that none of the parts were there and that they did not know how long it would take for the parts to come in. ARE YOU KIDDING!!! For anyone who knows the time Ford dealerships are taking on parts right now... you know my frustration. To say I'm a bit disappointed is far from the truth. Aug 29th, 2024, marks two weeks without our new vehicle, and I want to say this has been a nightmare with North Central Ford, in Richardson. I cannot believe that this location has the ratings they have. There is a lack of internal communication, pride in customer satisfaction, and a duty to make things right. How do they expect me to come back?Andrew, We regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you directly. Please reach out to our General Manager at (972) 231-3491 at your earliest convenience.
Great service with the sales team
by Josh Br on 08/31/2024Sales team is amazing and mad the buying process easy, they really work with you on making sure you get the best deal.Josh, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
No communication
by David H on 06/29/2024After trading my vehicle I purchased at north central I cancelled the warranties on my vehicle and still haven’t got my gap cancellation from the dealer! My wife and I have called numerous times to talk to the office manager that we were… told to talk to but she won’t take or return any calls! I would like someone to help me with this. UPDATE: Called the GM as requested and left a message but no response still… they tell me to call and still no one answers the phone! Britney in accounting is to lazy to return multiple calls and apparently it’s a dealership wide issue!!!David, Thank you for taking the time to leave us feedback about your experience with us and for bringing this to our attention. Please reach out to our General Manager at (972) 231-3491 at your earliest convenience so we can work to resolve this matter. We hope to hear from you soon.
Haggling and Unethical Practices
by Brandi Mckenzie on 07/25/2023My name is Brandi McKenzie Harry, On saturday, 7/22/23 my father Brian Hoze test drove a 2016 Land Rover Range Rover with Romeo (Eli) Escamilla on my behalf. After the test drive, I exchanged contact info with Eli. I explained to Eli that I… was interested in moving forward with the purchase. I told Eli that I lived in Louisiana and my financing was already secured with my local bank, Eli verbalized understanding. On Monday 7/24/23, I followed up with Eli to complete the transaction as agreed but unfortunately Eli was not available. In Eli’s absence, Sean McDougle offered to help with the purchase. I informed Sean of all the things discussed and agreed upon with Eli and as it had been previously documented. Sean seemed eager to help, however I quickly learned of unethical practices when reviewing the buyers order completed by Financial Director, Aaron House. Complete Theft and Permaplate service contracts as well as GAP protection had been added to the sale without my approval. After I received an explanation of each item mentioned. I clearly expressed to Sean, that was uninterested in purchasing the added products. Sean confirmed that he would have the GAP protection removed but it was standard practice to add Complete Theft and PermaPlate service contracts to all sales and I was not able to opt- out. This same information was reiterated by salesman Tom Said. I was unable to purchase the vehicle due to haggling and also being told that vehicles with outside financing were not priority and it would be better if I were to use in house financing and refinance later. I am deeply disappointed by the staff of this establishment. They were unapologetic and uncommitted to customer satisfaction.Hi Brandi, Thank you for taking the time to bring this to our attention. We can assure you that we do not find this type of experience acceptable, and we would like to address this situation directly. Please reach out to our General Manager at (855) 588-7660 at your earliest convenience so that we can work to turn your experience around.
Service on my 2013 Ford Escape
by Scarlet on 05/24/2023Great service. Delivered when promised and washed!Hi Scarlet, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Great job
by Anntexas on 03/25/2023Been working with this location since 99, yes I'm old. Bought 4 vehicles over the years from this Ford house. The only problem is when the time comes to retire my fusion, Ford does not currently make old lady sedans. Suv may be popular… but not for me. North Central is great and I will be back. Brian and Andrew are so customer friendlyHi Ann, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Found a used vehicle online and stopped in.
by CTom on 10/12/2022Found vehicle online and stopped in to check it out. Gabby Wiese was my salesperson and she was more than perfect. She understood my needs and expedited everything for me because I was in a time crunch. I was in and out in less time than a… long lunch break. The vehicle exceeded my expectations and I could not be more satisfied. I personally hate car shopping and everything that comes with it and I expect she sensed that and made quick work and was straight to the point. Honestly made this an actual enjoyable experience. I live 5 hours away but I will make the drive to do business with them again.Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We are very happy to have provided you with such a positive experience!
Lie and they don't care
by Alberto Santos on 09/24/2022I sent a pre approved loan application for a specific vehicle I was told was available. I offered to give them a credit card or some other form of payment to secure the deal. I am told someone in finance will contact me to make sure before… my wife and I drive from San Antonio, TX to Richardson, TX (nearly a 5 hr drive). No-one contacts me. I call the next day, no one calls back after I explain what is happening. Finally late in the day, I get a text from Brandon a salesman with a video of car. I text back yes, that's the car I want to pick up tomorrow. We speak back and forth a few times, I resend the approval letter as he said he wasn't aware. An hour later I check back and resend him the approval letter and no respsonse. I text him again to ask for update. He tells me a day after I sent approval letter, my driver's license that the vehicle is sold and shares with me they paid "cash". I am not sure if Brandon does not know or just doesn't care but when a bank approves a loan they pay in cash. I guess I was supposed to find some comfort in knowing all the time I wasted with them, the dishonest representation they gave me of their service and what they said they would do would make me feel better because someone else a day later paid in cash. Don't waste your time speaking with these people. They don't have a system to follow up with people and obviously don't care about their name or you!Hi Alberto, Thank you for bringing this to our attention. We can assure you that we do not find this type of experience acceptable, and we would like to address the situation you have described directly. We hope you are willing to give us another chance. Please reach out to our General Manager at (855) 588-7660 so we can work towards a resolution.
Rude and condescending
by Eric L on 06/23/2022Did an online inquiry about a vehicle, the inquiry asked how I wanted to be contacted, so I selected Text as I was working at the time. 3 minutes later I get a phone call from a guy named Sam. I explained I had set my contact preferences to… text, and asked why he was calling. As opposed to acknowledging the error his next words were "how soon can you come in" in a condescending tone. If you like being treated like trash this is your spot, but not the interaction I want from a dealership. By far the rudest first impression I have ever had.Hi Eric, We are disappointed to hear that you did not have a more positive experience with us at North Central Ford. We appreciate you bringing this to our attention. We would love the opportunity to turn your experience around. Please contact our General Manager, Brian Weiss, at 972-231-3491 at your earliest convenience.
Absolute nightmare
by Westley on 02/15/2022I flew from Nebraska to Texas to pay cash for a truck. It's now been 2 months and I still don't have my title! They kept telling me that the DMV would mail it to me. The Texas DMV said that's not true because it's out of state and that they… should have given it to me the day of purchase. Then they said that they just got the title and would mail it to me this was on February 10th but the DMV said they got the title on Jan 8th. I bought the truck Dec 16th. Finally after threats to sue they sent the title to my local DMV but they never signed it. That was a week ago and now they won't return my calls. My truck is now impounded due to not being tagged and I can't tag it until I get the title. I have not even got to the oil leak the truck has that they neglected to tell me about. I paid $50k cash for a truck that in now impounded because the dealership won't give me my title!Hi Westley, Thank you for bringing this situation to our attention. Our General Manager would like to speak with you directly and work to resolve this situation. Please contact our GM, Brian Weiss, at 972-680-4653 at your earliest convenience.
Easiest Ford Purchase In Dallas-Fort Worth
by MichaelRhima on 10/26/2021Big thanks to Todd Mayes and the team at North Central Ford, they are the most competitive, friendly, and easy-going Ford dealer in DFW. From my first interaction with this dealership, I knew I was in good hands. I searched all over Texas… and the surrounding states for a new Raptor and as soon as what I was looking for showed up in their incoming inventory I received a call from Todd who kept me up to date on the status of the truck. Fast forward to today when I went to see it for the first time, we went on a quick test drive, had my trade-in appraised, and sped through the financing process with ease. What a refreshing experience! The finance team got me a great rate, great money for my trade, and had me out in about an hour. Hats off to Todd, Brian and the rest of the North Central Ford Team, you guys rock!Michaelrhima, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Parts Counterperson
by biggcountry2 on 06/22/2021Todd Mayes did an excellent job from start to finish! He went over all the details of my new purchase and was very helpful.Great service!
by alexpogo on 05/27/2021Needed an oil change and vehicle inspection for my 2017 Ford Flex. Fast drop off and the service department offered me a free ride home while my car was being serviced. Got a text later that morning that the car was ready. They also gave me… a complementary car wash. I've been servicing all my Fords with North Central for years. I'm a real gear-head and know about cars - I don't trust anybody but North Central to service my vehicles.Expedition repair
by Nooo one on 05/17/2021Service advisor Russell Huffman made my visit for warranty repairs very easy.Great service
by Satisfied on 03/25/2021Excellent. Service was perfect, people were helpful.Servicing my Ford Escape
by Irene D on 03/17/2021Great service. Adopted social distance and masks. Professionalism shown by Chris Garner was equally good.
About our dealership
Hello, We regret to hear that you had a negative experience with us. We would like the opportunity to address your concerns. Please reach out to our General Manager at (972) 231-3491 when you have a chance. Thank you, and we look forward to hearing from you.
by Katie Witt on 03/24/2025