North Central Ford
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Customer Reviews of North Central Ford
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260 reviews
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Excellent Services
by teddymac38 on 07/18/2016I have received nothing lest than Personal, Courteous, Prompt, Reliable and Professional Service from North Central Ford since the purchase of my 2015 Ford Fusion in all Divisions!!!Amazing experience!
by TexasNurse on 07/16/2016Brad Cook did a wonderful job: made buying the 2015 Escape a breeze.The "Works" Service Package
by kroberts87 on 07/15/2016Service was great, but took longer than I was told.Long Term Customer buys at North Central again ..
by SportyTaurus on 07/13/2016Hi .. I recently purchased a 2015 Ford Taurus. I do love the ride and features of the car tremendously ! And, this is the 3rd vehicle purchase for me at North Central. I happened to select a model ( white Taurus ) that had a defective… ETB; or, electronic throttle body.. and, I discovered fairly quickly that this particular part has been problematic in several models ( Taurus and I'm forgetting other ) with a fairly high degree of occurrence. The car literally died on me and my salesperson during my test drive, on Hwy. 75 ( Central Expy, Richardson, Tx ) - it totally stalled out. Most people would've walked away from that vehicle right then.. but, I love this car; and, have always had a great experience at this dealer before; and, overall I believe in Ford Motors. I must comment though that even though this problem with defective ETB's has been with Ford for at least a 2 -3 year window, apparently the company is still having problems manufacturing a quality part from their vendor list; and then, distributing the part in a timely manner - particularly to a dealer where the vehicle has been sold;and, the customer is waiting ! That brings me to point #2 - this car should've been flagged "Do Not Sell" until serviced.. apparently, it wasn't. This made for a lengthy buying / taking possession of the Taurus process for me. I remember when the Ford motto was: "Quality is Job 1 " Having said all that, I must say that I still enjoy doing business with North Central Ford - they have many quality employees, including my Sales Person, Damita Kynard .. the Sales Director, Nino Mansour .. and everyone I have dealt with the past 16 year in the Service Dept. The whole Department is great ! --- I do have just one more constructive comment .. keep a little more than 1 - 2 gallons of gas in these vehicles on the lot .. my car was "running on fumes" - 35 miles to go; and, when we first stalled, thought perhaps car was out of gas - running these vehicles, even for test drives, that empty, is hard on the fuel filters. That's all from the "negative" comment file .. I realize that these cars are more and more advanced; so, unfortunately, that means part failures occur more often. Everything else I would say about my experience with Ford in general, is good ! As I said before: I believe in Ford Motors .. I even have Ford stock now.Y'all are the best!!!
by frgger1221 on 07/13/2016Y'all are the only place I trust to service mine and my husband's cars! Charles is the best. I never have to worry about if something really needs to be done. If he recommends it, I know it needs it. He even will give me a heads up on… needed future services to think about financially (like brakes or tires). This is a huge help to budget for these things!!!!Ford Flex front Driver Side Panel Noise at high speeds
by lawmac7882 on 07/12/2016They troubleshooted the problem, both the tech and service expert and figured out the issue. This was on a Friday and they had to order a part, so I brought it back on Monday and it was repaired in a timely manner. Very happy with the… customer service and technician skills. The only negative experience was I had to wait (1-1/2 hours) for your shuttle to take me to work on Monday (11 July) morning. Otherwise great experience. Thank you.New truck
by Sueellen48 on 06/27/2016updated 07/08/2016Damita kynard was the best, she always had my best interest. Then I had Kevin Mayes in the financing department, he's the greatest, I have had the pleasure of having him for the sales of two trucks. I will request both of the people the… next time I buy a vehicle from North Central Ford.Excellent service and spotless facility!!
by Fordcustomer94 on 07/08/2016Russell was wonderful! He kept me informed and provided excellent service. Top professional in every way. Your service is A++.Excellent Service Department
by Carnutt19 on 06/27/2016updated 07/07/2016Second service in a row for my '13 F150 where I was extremely pleased with all aspects of the visit. Got my oil changed, got a tutorial on how to access jack and tire tools, and how to remove and replace the spare. They also put my spare… back up under the bed for me at no charge.Awesome experience!
by rilseng on 07/07/2016I was very pleased with my experience with the dealership, what was done and the price charged. I was also very appreciative of the courtesy shuttle. I know you don't have to do that, but it was very much appreciated.Buying a New Truck
by clift01 on 07/05/2016This is the 2nd truck I have bought from Todd Mayes - each time he has done an excellent job. During the past 2 years if i had any service related issues I would call him and he would get involved and corret any issue. He is truly a can… do guy and I will look forward to buying future purchases from Todd.Very pleased.
by AnnCWTX on 07/05/2016Service was finished within less than 6 hours, the courtesy shuttle service was quick and, other than a recall that the parts were not available for, I was very pleased with my first visit to the dealership.Going the extra mile
by blucas_31 on 07/05/2016I encountered some communication discrepancies but once those were recognized the service team took extra steps to correct and make sure future visits were smooth.Great service experience
by Hatlady2015 on 07/04/2016I had an appointment for my 15,000 mile oil change and tire rotation. I was running about 10 minutes late due to traffic. I was very appreciative that I was still worked into the schedule. My car was not ready until 10 minutes before 7… PM. That seems like a long time for this type of service. However, I was very pleased to find out the reason it took so long was all the mechanics were needed for another car that was having a big problem. That made me realize if I ever had a big problem they would all be working on my car too. As an extra surprise, when my car was brought back to me it had been washed and vacuumed. Overall I would say I had a very good experience.North Central Ford - Norm Heinz Internet Sales Manager
by SMcDowell94 on 07/04/2016This is the 3rd car I have purchased from Norm and North Central Form. Even with X pricing, I got a Better deal with their Sonic Pricing. Overall Norm and the Finance manager provides information that was neccessary for my decision… making. I will continue to by my new Cars from Norm and North Central Ford.Another good service experience
by DHooks44 on 07/01/2016Took my 2012 F250 in for the 90k mile service. Charles went through the options with me, explained each one in detail, and checked the vehicle history to make sure nothing unnecessary was done. Finished on time, Another great service… experience.Ayo
by LISASMITH17 on 06/30/2016As per the norm, James Ayo provided excellent customer service. I always feel like James takes great care of me and my Ford.2013 Certified Preowned Ford F-150
by RangerRyan on 06/29/2016Michele Larson did a fantastic job with follow up. She picked me up from the airport in the vehicle I was interested in and it was quite easy. The only negative I have is I see the passenger rear quarter panel/bed side near the bumper has… been painted and whoever did it did a terrible job. I wish I would have caught that.A great Dealership to bring your vehicle for servicing and very clean.
by Garland91 on 06/28/2016When I come to North Central Ford to have my Truck and Car serviced, I know it's going to be done properly. I always bring them here, the service writers are always very nice and if I choose to wait for the service work to be done, they… have a very clean waiting lounge with fresh coffee or water for you to have while you wait. The service writer will come and get you when your vehicle is ready. North Central Ford is a very nice place to bring your vehicle for servicing.Routine service and then correcting leakage in power steering.dona7
by DonaldD17 on 06/28/2016While the vehicle was in for routine service a problem was found. The dealership contacted me and after my approval they proceeded to and corrected the problem. Everything was handled in a very professional manner. Typically the manner in… which all service is handled.Best Service!!!
by smaxwell54 on 06/27/2016Pleasurable experience since day one of me figuring out which car I wanted. Easy to get appointments and to get in for anything I need. I drive 35 minutes to go this location for everything that I need due to the customer service. Jawad… Mansour (Joe) is the best!!
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