Customer Reviews of Round Rock Nissan
Review type:
Renee was great!
Oil change / tire rotation
by RobEllis on 05/31/2024Smooth transaction. Noe was helpful and prompt.Hi, we're happy you found Noe to be so supportive during your experience here at Round Rock Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help!
Not Competent
by Kathryn on 05/23/2024Had a tire that blew with only 8600 miles and my Rogue is only 6 months old. Unfortunately, I did not have the road hazard protection, but my husband was told that it would be covered under a 12 month warranty. An hour later, they called… and changed their minds to tell us we would have to pay for the tire out of pocket. I needed the tire, so I told him I would bring my car to get the new one put on that afternoon. When I arrived, they told me it would be about 30 minutes. It was over an hour before I finally left. I’ve been using this dealership Service department for several years without an issue. All of a sudden it feels like nobody knows what they’re doing, The customer service has declined. I’m very, very disappointed. We originally started coming to the Round Rock location for my husband’s Armada quite a few years ago over Austin, because that’s how good they were. . In fact, we were so impressed, that within a year of coming to them, we traded my Hyundai in for a Nissan. Six months ago, I was in a severe accident with my Rogue, and that car saved my life. I bought another to replace it because I’ve been so happy with the car, and the service department. I will now be looking for another Nissan service location for my needs in the future.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at 512-244-8500. I look forward to speaking with you. Luis Cruz, Service Director
Renee was great!
by Lisa Edwards on 05/16/2024We really enjoyed working with Renee Winot to get a used car for my daughter. She was helpful, knowledgeable, and enthusiastic. She helped us find a great fit for our daughter.Congratulations on your new vehicle! We're thrilled that Renee provided you with an excellent sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
Oil change
by Shepherd on 05/11/2024My experience was very pleasant. Rafael is very professional and he assured me that my vehicle would be good to go within the recommended amount of time.It's fantastic to hear that you had a great experience and that Rafael provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
First Nissan - Great Dealership
by Chelle3 on 05/02/2024I went in for the first visit and got the BEST service. Jason, M. J., and José were helpful, but not pushy. They worked hard to give me the best deal and most value. I left that evening with my new car, feeling certain I had made the best… choice for my situation. I highly recommend this dealership and am loving my first Nissan!It's wonderful to hear about your positive experience at our dealership with Jason, M. J., and José! We're glad that they were helpful and worked hard to ensure you got the best deal and value for your new Nissan. We're here to help and ensure your satisfaction with your new car!
Oil change
by Ms. Jaye on 04/29/2024I was very pleased with the service. I even got a discounted price on the oil change when the coupon I brought in wasn’t applicable. Thanks Eric!It's fantastic to hear that you had a great experience and that Eric provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Fantastic buying experience
by John Keefer on 04/24/2024My first car purchase from a dealer was in 1984. Since then I've bought a couple dozen new and used cars from dealers across the country, from Georgia to Virginia to North Carolina to Illinois to Texas. In all those years and all those… purchases, the only buying experience I ever had that was as good as Round Rock Nissan was at a Ford dealership in Durham NC 32 years ago. Nothing else comes close. It was two hours from the time I walked in to the time I drove off the lot, and that's including the test drive. There were no hassles or surprises at any point, neither from the salesperson nor the finance manager. No one tried to pressure me into buying stuff I didn't want. The whole process was above board from start to finish. It's theoretically possible I happened to encounter the exceptional salesperson and finance manager who are unusually straightforward and pleasant to work with, and everyone else there is a snake. But I doubt it. In my experience that sort of square dealing starts at the top with the management.You've had quite the journey with car purchases over the years, and we're honored to have provided you with a standout experience at Round Rock Nissan! We strive to make the car buying process straightforward, pleasant, and above board for all our customers. Your feedback is greatly appreciated. We value your business and look forward to serving you again in the future!
Best experience with service department ever
by Brandon S on 04/22/2024Fantastic service. It'll be tough to take my vehicle anywhere else after how great Round Rock Nissan was. They were great about providing updates - including videos of items needing repair before allowing me to opt-in to service, they were… as transparent as possible with pricing and time estimates, and they were just really pleasant to interact with in general. Lynn was my service advisor, and she was on top of everything the entire time and made me feel very comfortable with my vehicle in their hands.It's great to hear about your fantastic experience at Round Rock Nissan! Lynn's attentive and professional service as your advisor adds to the positive experience. Thank you for sharing your feedback!
Saturday’s TOP-NOTCH Service@ Round Rock Nissan
by hawkeye on 04/21/2024We brought my wife’s Murano into Round Rock Nissan’s Service department at our earlier established appointment time to have an oil & filter change and to have a State Inspection performed. Our Service advisor , Stan Hill , was available… immediately to help us with the intake process. Stan also mentioned that a free courtesy inspection would be performed to make sure everything was “ up to par “ , mechanically , on the car. We , then , went home to await Stan’s update their progress on the original tasks that we had ordered. About an hour and a half after we left the shop , we got a message from Stan advising that all was well with the car EXCEPT that the rear wheel brakes could use some attention. We agreed to have a “ brake-job “ - - as clearly detailed in the message Stan sent to us - - performed in addition to the other tasks the shop had performed. A couple of hours or so after that conversation , Stan contacted us to let us know that all the work was completed and we could come to get the car. Stan Hill explained CLEARLY all of the entries on the invoice so as to avoid any confusion on my part. THAT WAS VERY HELPFUL ! Once again , and as has been the norm for us with Round Rock Nissan , we were very pleased with the service , the cost , and with our Service Advisor , Stan Hill !It's fantastic to hear about your positive experience with our service department at Round Rock Nissan! We're glad that Stan provided clear and helpful communication throughout the process, from intake to explaining the invoice. Our goal is to ensure that every customer receives top-notch service, and we're delighted that you were pleased with the service, cost, and Stan's assistance. Thank you for choosing Round Rock Nissan, and we look forward to serving you again in the future!
Kevin Page
by Kpage58! on 04/20/2024Brought my 2019 Frontier in for an oil change and tire rotation. As always, very pleased with the service and timely matter it was done. On a scale of 1-10. They get a high 10. Thanks!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Round Rock Nissan by far the best service department
by Bethpatt on 04/17/2024Another great experience with the service team at Round Rock Nissan Lynn is prepared efficient knowledgeable and great to work with!We're delighted to hear about your great experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.
2010 armada service
by Mks1234 on 04/10/2024I like and trust taking my car here. 180k miles and going strong.It's great to hear that you trust our dealership with servicing your 2010 Armada, especially with such high mileage. We're committed to providing reliable and quality service to keep your vehicle running strong. We appreciate your continued trust and loyalty!
30k Maintenance appointment
by Joeleon6 on 04/05/2024Advisor kept me posted on the progress. At the end, my car was washed and the vehicle worked perfectly. Advisor also said he will call me when the parts for the recall arrives.We are thrilled to hear that you had an informed experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change +
by Janifos on 04/04/2024Took my car to have the oil change..discovered it needed to have the axel boot replaced! Great they found out before I was left stranded on the road. The work was done the same day…and I am on the road again! Carl always comes through!… Thank you guys!We're thrilled to hear that we could address your car's issue swiftly and get you back on the road safely! Carl and the rest of our team are always here to ensure your vehicle stays in top shape. If you ever need anything else, just let us know. Drive safely!
I rely on the service department to keep my car going…my car is only serviced by Nissan.❤️
Nissan Serice
by Javier S on 04/01/2024My visit with Nissan Service (Noe) was great. They got me in and out in no time.Thank you for your kind words for our staff, we appreciate it!
2019 Nissan Sentra Used Good Price/Had Recall
by Nancyh1030 on 03/22/2024We purchased a used 2019 Nissan Sentra. It has a key ignition. There was only one key. You'd think they would have had a new one made. But no, that's on me to do and pay for. I also noticed after the fact, there's an active recall on the… stop light. If RR Nissan took the time to do a whole laundry list of repairs, why wasn't the recall done too. Now I have to get that fixed. I don't enjoy spending 3-4 hours at the dealership on a Saturday. I emailed the sales manager and sales rep. They haven't responded. I'm no longer important after the fact.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
I'm sitting at Cedar Park Nissan to get this active recall fixed. After an hour I'm told they don't have the part. They have to go to another dealership to get it. Any guesses where? Drumroll...Round Rock Nissan. I'm back to, why wasn't the recall fixed when they had the vehicle?
Hi Nancy, Thank you for bringing your concern to our attention. Please accept my apology for any frustration you’ve experienced and I would like the opportunity to make things right for you. Unfortunately, I am unable to locate a record to contact you with by the information provided, but please reach out to me at your earliest convenience at 512-244-8500 or tming@roundrocknissan.com. Your satisfaction is important to us and I look forward to working with you and offering support that restores your confidence in our services. I hope to hear from you soon! Sincerely, Brandon Ming – General Manager.
I purchased a vehicle from your dealership. I emailed you and Vanesa both. I'm not sure how you can't find my information? Don't you have computer records? Can't you follow up with Vanesa?
Excellent Service
by Customer on 02/25/2024Very Professional. Honest about the wait and provided service within the time frame quoted.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Painless and positive car buying experience!
by Bubb777 on 02/23/2024Found a car we thought we liked but waited an extra day to come back. Great arrives with no pressure or upsell attempts. Highly recommend would shop here again!Thank you for sharing your positive experience! We're glad to hear that you had a pressure-free and enjoyable visit. Providing a comfortable and stress-free environment for customers is important, and we appreciate your recommendation. We look forward to the possibility of serving you again in the future. Safe travels!
Still 5 of 5
by Foster H on 02/24/2024Not all dealerships are the same and this applies to service centers as well. I have been bringing my Frontier to Round Rock Nissan after Cedar Park Nissan proved to have poor service quality. So far, Round Rock Nissan has delivered… excellent service for my vehicle for over a year. I will continue to use Round Rock Nissan over all other central Texas Nissan service centers for the foreseeable future.Thank you for choosing Round Rock Nissan for your service needs, and we're delighted to hear that you've experienced excellent service with us over the past year. We appreciate your loyalty and trust in our team. We're here to assist you with any future service needs, and we look forward to continuing to provide top-notch service for your Frontier. Safe travels!
Poor customer service in Finance on 2023 certified purchase
by NEVER AGAIN on 02/22/2024It's unfortunate that we had to deal with an unprofessional finance manager. At one point my son who was purchasing the car asked about the first payment due date. The finance guy told him when he got home a read the contract he would… find the information in the contract on page one. What a horrible experience for my son on his first car purchase at a dealership. Now we understand why dealership get bad reputation for customer service at financing.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at cdudley@roundrocknissan.com CJ Dudley Finance Director 512-244-8500
Buying a Nissan
by Gerardo O on 02/14/2024Buy at Nissan Round Rock is a good experience. People there are always willing to meet your needs. Ask for Henry or Jason. They are very friendly and attentive to answer all your questions.Thank you for sharing your positive experience with buying at Round Rock Nissan! We're glad to hear that the people there are always willing to meet your needs, and we appreciate your recommendation of Henry and Jason for their friendliness and attentiveness in answering questions. Safe travels in your Nissan, and we look forward to serving you again in the future!
Nissan Rogue
Nissan Frontier
Nissan Sentra
Nissan Pathfinder
Round Rock Nissan invites you to visit our car and truck dealership near Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Nissan cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Nissan dealers.
ESPAÑOL
Round Rock Nissan le invita a visitar nuestro concesionario de autos nuevos y usados cerca de Austin, TX. Visítanos hoy para carros Nissan y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Nissan en el área Austin.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled that Renee provided you with an excellent sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
by Sara Thurston on 05/17/2024