Customer Reviews of Round Rock Nissan
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Renee was great!
by Lisa Edwards on 05/16/2024
We really enjoyed working with Renee Winot to get a used car for my daughter. She was helpful, knowledgeable, and enthusiastic. She helped us find a great fit for our daughter.
186 reviews
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Great Service
by Graystone on 02/07/2019Nick, was not only friendly and courteous, but engaging and not at all pushy and overbearing. He saw to my needs and offered services beneficial to my vehicle maintenance. He also saw fit to inform me of future needs to making me… knowledgeable and informed and eliminating panic... to my wallet or peace of mind.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Trans fluid change.
by alex2642 on 02/06/2019Set up and process went smoothly. Professional staff. Received a breakdown of further needed work done on my vehicle, with prices and diagnosis. Prompt shuttle service available.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Amazing service!
by GillianC826 on 02/03/2019Canât say enough good things about the level of service this dealership offers, just beyond my expectations. Always in and out quickly and the team explains the service needed and performed - never a Question Unanswered about anything.… Today Sean personally walked me out to my vehicle and made sure everything was perfect. He aaa personalable, pleasant and so professional. I would never take my Nissan anywhere else!Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Great customer service
by Ssberry on 02/02/2019First time back to RRN since I bought my car. Wayne, my service technician got me in and right out. I had an oil change, transmission fluid change, tire rotation, a new air filter and all of my fluids topped off. Not to mention, they even… washed it. All for a little over $200. Thanks Wayne and thank you RRN.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Avoid This Dealer
by whiskytfoxtrot on 05/17/2018On More than one occasion i have experienced and witnessed mis-use of customer vehicles. technicians pealing out backwards and then forwards from the oil change bays. I have tried to tell the techs that this is dangerous and that they need… to stop. On one occasion taking my Titan into the service department after a winter road trip my vehicle was returned to me with Mud all down the passenger side of the truck. Additionally in the bed of the truck my spare fuel jug had been upended and the strap that was holding it still busted loose. the jug was at the opposite end of the truck bed and leaking fuel out of a fracture in the jug all over the bed of the truck. I reported this to the service advisor , who did nothing. i called several times to try and get the managers attention who finally offered to re-imburse me the lost fuel but said they had received no confession of the abuse to the vehicle. On a separate trip to the dealer for interior service the tech Craig returned my new leather interior truck back to me full of engine grease hand prints on the seats, steering wheel, door panels. a windshield crack, and scratched in a dozen places both interior and exterior. one of the exterior marks looked as though my vehicle was sideswiped in their tech area. the service advisor acknowledged that the damages obviously occurred at the dealership and that they are responsible. but did not offer to have the oil prints cleaned or the car detailed. I tried to get the repairs transferred to another dealer and all that was approved was a tool tray - i kidd you not. I have reported these items to the service manager, sales managers , the General manager, and Nissan Consumer affairs. None of which seem to have any interest in trying to resolve the issues they have with their service department.Back off on a done deal
by hobravo on 05/07/2018Horrible and dishonest people all over. We went on Saturday 5/5/18 to trade our 2014 pathfinder for a 2018 pathfinder. After many hours of negotiations we reach s deal on Saturday close to 7:00pm, like at 8pm on Saturday 5/5/18 they ask us… to come back and finish the deal on Monday 5/7/18 because THEY have mess-up a vin umber in their system and they had to fix it but it was too late to do it on Saturday, to come back Monday and be done in a couple of minutes. For our surprise I called on Monday to remind them to detail the new unit, and put gas on it, to my surprise they told me that they could not make the deal because the number they mess in their system related to our 2014 trade-in. They did a physical valuation of or 2014 and offer us $14,500 on Saturday, now they tell me on Monday that they can only give me $13K for my 2014!!!!! When they appraise our 2014 they did it with the vehicle present, they did their whole evaluation and came back with the 14,500, as we all understand, is not me telling them how much is my car worth, this is an offer that they do. Today Monday they back-off the deal, but to our surprise they even run our credit, so now I have a hard inquire on our credit, and no vehicle. We did sigh an agreement on Saturday, the dealer document had all the numbers and it was signed by the manager and me, my wife, and my oldest daughter were witness to our agreement. When you have a deal you have a deal, not only morally, but legally they are obligated to move forward with the signed and agreed deal.Hi Hector, I have spent some time investigated your concern with the value of your vehicle. There appears to have been a discrepancy in the Vehicle Identification Number on your trade that was provided by you through text message. In an effort to help save you some time, that VIN was entered into the appraisal software with the incorrect information. The mistake was caught during the verification process after your arrival with the trade. I do apologize for the inconvenience and the untimeliness of the discovery, but it wasn't intentional. I believe it was an honest mistake, I hope that you will accept the extra offer by our sales manager I have authorized in consideration of the misunderstanding. If I can be of any assistance, now or in the future, please don't hesitate to reach out to me at 512-825-9582 or tming@roundrocknissan.com. Respectfully, Brandon Ming General Manager 512-825-9582 tming@roundrocknissan.com Read less
NIssan ATL SV
by SJohn00 on 02/12/2018Thanks for the Lemons Nick. Awesome experience on new car.Poor workmanship, no quality control. Couldn't fix anything.
by CedarParkOwner on 04/01/2017The first time I took my new Murano in to Round Rock Nissan, I just needed an oil change. I got the oil change, but they forgot to reset the "oil and filter" light, so every time I started my car, I had to see that warning. I would have… taken it back right away, but I was on a long driving trip. The second time I took it in, I needed another oil change, and my remote start [from the key fob] would rarely work unless I was right next to the car. I also reported a grinding noise, as well as the seat belt light that wouldn't go out even when the passenger seat was empty. They could not duplicate any of these problems. In fact, on the way back out to my car, I told the service agent to use the remote start. He did. When we got to the car, it had not started the car. His jaw hit the ground. I told him before I picked it up that their troubleshooting of the fob issue was not thorough, but he dismissed me with the battery was low. Pffft. I'll find another dealer to do my work for me. Don't take any car you need to this dealership for repairs. Upon reflection, every time I went into the service department, there was an agent on the phone with a customer who was not happy with the results of their work. This is NOT the place anyone should have any confidence in.Horrible Service
by Nissan2016 on 01/26/2017The transmission on my Altima went out while in Amarillo Texas. I took it to a local dealer and the replaced it at no cost under the warranty. After driving it back to Austin, I realized the car was still not right, so I took it to Round… Rock Nissan. First they were trying to charge me for fighting the warring harness on the transmission and adding to transmission fluid. This was supposed to be covered under the warranty and was obviously Nissan's fault since they had just replaced the transition. After doing that work to the vehicle, the problem was still not fixed, so they tried to sell me a $450 O2 sensor. After trying to explain to them that this problem started as soon as I got the vehicle back from getting the new transmission and that I shouldn't have to pay anything since it was their fault it was wrong. Luis went on to tell me how it was not their fault, and there was nothing wrong with the transmission or the way it was installed. I told him I was going to come get the car, and he started telling me I was going to owe them for the transmission fluid they put in. I told him I was not paying, and was going to call Nissan corporate if the tried to charge me when I got there to pick up the car. When I got there Luis literally threw the key to the car at me, not joking. However, he did not charge me. When I took the car to a local mechanic, it took him 5 minutes to fix it. All that was wrong was the air intake was left lose. Luis was just trying to up sell me. He is very dishonest and rude. Do not trust him or Round Rock Nissan!I will not recommend this dealership-scammed
by efrancis on 08/09/2015Purchased 2015 Nissan Altima SV on 7/27/15. Thought the purchase was ok until I reviewed paperwork. Should have reviewed before I signed. Was sold what was explained to me a protectant for exterior and interior and was informed to… bring car back to have this process complete; only to find out the kit I bought was for interior; Was informed by sales person on 8/8. If this had been explained correctly I would not have purchased this. The cost was 234.00 for scotch guard. Also purchased extended warranty $1175.00 should have declined extended warranty. Only extended for 24 months and additional 14,000 miles. Standard warranty they said was 36 months or 36,000 miles; extended warranty shows 60 months or 60,000 miles. Paid 810.00 for gap coverage, should have declined. Also there is 999.00 Dealer Adds. When I asked what is dealer Adds I was told that is what they charge everyone. I believed the sales person was honest but should have known that is their job to make the commission and do not have the consumers best interest in mind. I previously gave a good rating but I am frustrated I did and I'm going to post to as many sites and tell everyone about this scamming experience. I understand I have signed a contract and it is my headache now. I guess my first clue should have been when I asked salesperson why a new car had 118 miles, he said the car must haven been driven from San Antonio . Later discovered from paperwork left in car it had been a loaner car the week before I purchased it. I don't appreciate dishonest businesses., I understand Nissan will look at this and delete it or say oh well it's one unhappy customer but we have more happy than unhappy customers. They have made the sale and don't care. Also had to take car to service dept on 8/8 for a rattling noise. Called on Friday informed salesperson about issue, he said call service set up appt and call him back . I received an appointment for 9:30 Saturday 8/8. Called salesperson to inform what time. Arrive to service dept and no appt in system. Finally finish with service and spoke to salesperson who provided loaner car. The car was dirty, smelled like dogs, I took pics of the car. This makes me wonder are all customers treated in this manner or just some------Business Must Be Good
by txcarbuyer5 on 06/23/2014Came in looking for a Nissan Rogue. Had a price from an out of state dealer. Internet sales person/s started about 2K higher. When I pressed the issue, they said they had no vehicles like the one I wanted in stock. Never asked me for my… contact info or even gave me a card. I was treated as more of an bother than a potential customer. Buying the vehicle from the out of state dealer.First, I want to thank you for your feedback. I appreciate you taking time out of your day to let us know about your visit to our dealership. Second, I sincerely apologize that your experience was anything but satisfactory. If you provide me with a bit more information, I'd be happy to see if we can do anything to fix it. Please contact me at cguilhas@maxwellauto.com I look forward to hearing from you. Chuck Guilhas Customer Service Director
Will never do business with again
by teerickson on 06/29/2009I'm in the middle of a service nightmare with my 3-month-old car. I've dealt with the service manager and the GM at Maxwell Round Rock Nissan (where I purchased the car) and they are unwilling to let me pick up my unrepaired car until I… pay over $500 for the part that their service techs destroyed. I can't think of anyone that I dislike enough to send them to this horrible dealer that is out to screw the customer around every turn. Do yourself the service of going somewhere else. Anywhere else.No Compassion. Screw the Customer.
by wyattbellis on 04/02/2009Well, I have no idea why people still decide to use Round Rock Nissan. Their customer service is still extremely poor. I installed a HAM radio in my truck. In order to do this, I had to remove the passenger seat. Because I did not… disconnect the battery, the passenger airbag light started flashing. I had to take it in to have a computer code reset. No compassion. Charged me $65 + tax for a 3 minute task and did not even offer to let me off with a warning. In this day and age, it appears that screwing customers to get their money is far more important than retention of customers and customer service. Since I have owned the 2009 vehicle, I have not had a single service done at that location and now I am happy that driving to South Point Nissan is definitely worth the effort. I should have driven down and had them reset the code for me.Service is very poor
by kona929 on 03/21/2009I asked a specific questions and get the generic answer: Other Diagnosis/Repair Note: Repair times and costs vary based upon the nature of the repair, parts availability, your warranty status, and other factors. Once your vehicle is in… the shop, we will diagnose your problem and contact you as soon as we can to provide details and specific time and cost estimate. Diagnostic and/or repair fees may apply if work to be performed is not covered under warranty. The car is still under warranty. Also I have brought the care in twice before and the first time they say that there is nothing wrong at all. They must not have checked it out as just after I took the car back after they did the oil change I could hear the squeak that sound like a bushing or seal probably in one of the struts. The second time I had them look at it they tell me it is just some heat shield on the exhaust that was bent down a little and scraping the ground. Makes you wonder, a squeak is the same a scraping and on the other side of the car too at that. The problem with what they say is that they can tell you after they look at it and just say they found something else that is causing the squeak that they will charge you for just diagnosing the car. After read the other 2 reviews here, I know I would never take my car there to be repaired for anything as it they don't seem to have any competence in what they do except for charging for something that they should cover under warranty. I have had 2 other new cars before a F150 and a Honda Accord and whenever I had a problem with anything including a shock before the 36,000 mile warranty was up they replaced the part. I can see why one of the posts here say that they are there to take money for nothing and will not give you a straight answer to what you ask them so that they can charge you for work that was not done and say that it was and they really don't know what they are doing but claim that they are trained as mechanics. Bottom line I will never take my Altima there for any repair ever.We need more people to write about their experiences. I would take your Altima to South Point Nissan for all your servicing needs. They are brilliant down there and very attentive. I have always had EXCELLENT customer service and nothing has ever been a problem.
Service dept staff a [violative content deleted]!
by RedXterra06 on 01/02/2009NEVER WORK WITH THESE [violative content deleted] IF YOU CAN HELP IT, I KNOW I NEVER WILL AGAIN! I took my Xterra in for a check engine light a couple of days before the warranty expired, where they found the evap can valve bad. The… service rep called and said the aligment was out too because of wear patterns on the tires - funny that I hadn't noticed this myself as I have done all of my routine maintenance and keep the truck vary babied (it's my first new car ever). I told him to go ahead, then couldn't get ahold of the guy for 2 days to find out when it would be done - even left messages. When I did pick it up on a day when service was closed, I immediately noticed that nothing had changed about the steering, it still felt vague and the wheel was off skew to the left by about 1-1/2 inches of rotation when driving straight (always has been since the day it came off the transport new, it has the offroad package and tires). I went home and checked underneath - and sure enough someone had tried to scratch the dirt off the tie rod ends to make it look like they had been worked on - but the dirt on the flats of the hex on the tie rod bar and the pinch nut was undisturbed, only scratches from a quick wrench rattle on the bar. The alignment hadn't been done at all! The alignment report that was provided showed the toe in on the right to have been at 1/2 degree negative - but supposedly I wouldn't have noticed that much while driving! Come on, I'm a degreed engineer, I know a lot more than that - the truck drove smooth as can be previously. Anyway, I took it back in the next morning, service was then open, and asked shouldn't the wheel be centered - the reply "Of course! It's not?" How would they know, they didn't do what they charged me for in the first place. Well the service rep would see if he could get it in if I left it, but when I said I would wait, all of a sudden he could get it taken care of immediately. Forty five minutes later he comes out with another print out showing the alignment was off on both front wheels again, but in the complete opposite direction and only just out of specification - and advised that they re-aligned it and all is well this time. The alignment was indeed moved this time, but the wheel still isn't straight. All this for an $80 2 wheel alignment - what a bunch of [violative content deleted]!!! I should have known the minute I walked in, they have a huge turnover of personnel, and the [violative content deleted] guy in the first service rep desk is the one that I refused to work with 2 years ago after just one interaction (the first desk is apparently for the high performers as an employee told me), and the lady that used to hold that spot is gone now - as is the sales lady Louise McArthur, who sold me the truck, and actually took care of my interests by making sure that I got all the accessories I paid for even thought the sales manager swindle master was trying to say I had already gotten them and was trying to get duplicates. Gotta love the former mayor Lyle and his [violative content deleted]! I hope they fall prey to the economic downturn! NEVER WORK WITH THESE [violative content deleted] IF YOU CAN HELP IT, I KNOW I NEVER WILL AGAIN!The service rep that dealt with me, Clint, has no compassion and does not care one bit about customer service. All that Round Rock Nissan is interested in is screwing the customer out of as much money as they can get for even the most trivial of things. I am hoping that they go out of business this year and have to close their doors as I don't think they deserve to be in business when they treat people like that.
Service Review
by deanna4481 on 12/17/2008I dropped off my car for them to re tint the back window. When I picked up my vehicle, my trunk was left open, there was a scratch on the driver's side, and my tint was not re done. I was told by the service department my car had been sent… out to be re tinted but when I went back in to complain because the tint looked exactly the same, the service manager told me that the car was not re tinted even though the paper work said that it was done. When I asked him why I had been lied to, he promptly told me that this was a complaint with my salesperson. Does this make any sense? The sales person tells me that since I didn't have to pay for the re tint, there was nothing they could do. This is the first car I've purchased brand new. The sales department is horrible and so is the service department. I will never go back to this dealership again.I will never buy another Nissan from this dealership
by wyattbellis on 09/30/2008I have never owned a Nissan before. I was in the market for a truck and had already checked out what Ford, Chevy, Toyota and Dodge had to offer. This was my first experience and I really liked the look of the Nissan Titan. This, together… with the incentives available, made me decide to visit Nissan and see what they had to offer. The salesperson was brilliant. Very helpful and eager to help me find the right truck. Her manager was also exceptional. Once we had done the deal and agreed on figures, I came back to the dealership to see the finance person and sign all the paperwork. And then the problems started.... Before I came back to the dealership, the deal had already been agreed upon with the salesperson. Still, when I showed up I had to wait in excess of 45 minutes (with my 2 kids) to start the paperwork with the finance department. Now, if you have kids, you will understand that a 7 and 11 year old can only be patient for so long until boredom, hunger, arguing, etc kick in. When I finally did get in to see the finance person, everything started off fine and we began moving through the paperwork. However, we hit a snag when he started to offer me the extras (GAP insurance, warranties, etc). When I declined the GAP insurance, he continued to press the issue. In fact, he made me feel like an idiot in front of my children for not taking it. This is absolutely unacceptable. When I declined it for the 4th and final time, he made me write on the piece of paper something to the effect of "I decline the insurance and assume all the risks" or something like that. From that moment on, his whole attitude changed and he was very rude and standoffish. Just because a customer does not want to purchase all the extras does not mean they need to be treated any different. I have never heard of having to write this and can only assume that he did this to further belittle me. My neighbor works in the auto re-finance industry here in Austin and he had never heard of anyone having to write a sentence to decline insurance. Is this normal practice for Round Rock Nissan? I am waiting to hear back from the dealership on their stance. I emailed my complaint to the manager of the dealership and after 24 hours, have not had the courtesy of a reply. Not even a "I am really sorry about the experience that you had and I will look into this and get back to you". Considering I just purchased a brand new truck, I think this is the least that he could do.Honest Dealer
by austintx13 on 05/19/2013updated 04/27/2025Shopped multiple Nissan car dealers in Austin - San Antonio TX area and Round Rock Nissan had the exact car I wanted. The dealership was surprisingly easy to work with, no games, no bait & switch, no BS - even got a great trade-in value on… a 2-year old Ford Explorer - that did take a bit more effort.Thank you so much for your kind words! We are so pleased to hear that your experience at our dealership was a pleasant one! Thank you so much for your business and we hope to see you again!
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About our dealership
Round Rock Nissan invites you to visit our car and truck dealership near Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Nissan cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Nissan dealers.
ESPAÑOL
Round Rock Nissan le invita a visitar nuestro concesionario de autos nuevos y usados cerca de Austin, TX. Visítanos hoy para carros Nissan y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Nissan en el área Austin.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled that Renee provided you with an excellent sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
by Sara Thurston on 05/17/2024