Cavender Buick GMC West
Customer Reviews of Cavender Buick GMC West
Review type:
Great service
Andre Lay and the Cavender gmc west team are the best
by Cynthia on 06/17/2023Andre Lay is phenomenal, he was patient with me and helped me to get my new Yukon all set up. Definitely ask for him! Cavender gmc west is a great place to purchase your next vehicle. They always take care of me and my family and friends.… We make sure to go to them every time we purchase a vehicle. Their management staff is wonderful and so friendly. The quality of service is above and beyond on every level.Thank you, Cynthia! We're so glad that Andre provided you with exceptional service and helped set up your new Yukon. We appreciate your continued support and look forward to assisting you, your family, and friends with all of their vehicle needs in the future. Have a great day! - The Cavender Buick GMC West Team
Excellent Experience
by Rick W on 06/13/2023Joseph Hamm was the sales person who responded to my inquiry online for a 2023 GMC Canyon. As with most things online, you never what or who you’re going to get and that goes both ways. We set up a time to meet and that’s where I can’t… express enough how professional and knowledgeable he was. I, over-research everything and anything that I plan to buy, rent, visit or that I’m just interested or curious about. Joseph was able to throw in small details that let me know he was in the business of customer satisfaction and to ensure the customer had everything that he knew about the vehicle. Picked up my AT4 and other than some minor details (not attributed to sales) it was an exceptionally quick pick up and drive off experience. I’m sure all their sales people are exception, but if you go with Joseph, he’ll treat you right.Congratulations on your 2023 GMC Canyon AT4, Rick! At Cavender Buick GMC West, we are dedicated to premier customer service and want to ensure every car-buying experience is a stellar one. Thanks for putting your trust in Joseph to guide you along the journey and recommending his expertise to others. Cheers to many happy miles!
Edmundo Tech
by Mac on 04/22/2023Professional serviceThank you for the review! We appreciate your support and hope to see you back again at Cavender Buick GMC West!
Friendly
by Edmundo on 04/05/2023Edmundo was very helpful appreciate his communication with me with updates on my vehicle. Thank YouOur entire team is always happy to help you out! Thank you for supporting Cavender Buick GMC West!
Excellent
by PhilipM on 03/13/2023Replacement of wiring harness and switch for shifter.It was our pleasure to serve you! Thank you for the 5-star review and for trusting Cavender Buick GMC West with your vehicle's maintenance. We are so glad that our team was able to help you during your time here. Have a wonderful day and we hope to see you again for any future needs!
Oil change Tire rotation/Alignment another vehicle
by Timothy on 03/08/2023So, took 3 hrs for the oil chance and a tire rotation. I was there at 7:40 AM. I was actually second person there that morning for an oil change. 3 -4 people went in after my arrival for oil change service. and 3 out of the 4 were out… before me. I walked out of there at 10 till 11 AM. But I was patient, up until the 3rd person after me received their vehicle that is was completed. I will not return, and I would just drive an extra few miles for future services to other GM dealership. Worst part is I've taken my other vehicle their for an alignment twice. And the second time it's still not right. I'm just tired of dealing with it, that I will just take it to other GM dealer to hopefully get it done right. I will also not recommend this dealer for any service/maintenance repairs issues. I will drive the extra miles to get better service and work done right the first time. I have told a few people about the alignment service on my other vehicle, and the oild change service and they recommend to me another GMC dealer, and they have been pleased with. So I will try them out. I paid for a full pop alignment service on my vehicle and after 2 times I should be reimbursed. especially when you pay for something to be done and after 2 times it's not done right. So no recommendations here.Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tim Caffey Service Director 210-819-4444 ext. 4218 tcaffey@cavenderauto.com
Buyer Beware
by Dissatisfied on 11/27/2022Our salesperson told us that the trailer camera that should come with the truck was missing and had to be ordered. He said it should take a couple weeks. To date we have not yet received this camera. We have followed up, talked to numerous… people with decision making authority (Including Joey the sales director who gave us some BS reponse a couple months ago and that was it), we also talked to Eric, our one time transaction person to get our camera however no one there really gives a crap to follow through. I feel they were happy to get their money for an $84,000 AT4 and then walk away with the deal unfinished, never to return. For this reason I offer my rating as a 1 and will definitely not go back for another purchase. Ever.We acknowledge your review and are currently looking into the events you’ve detailed.
Oil Change
by Ygonzalez on 06/20/2022I paid for an oil change & 5-point inspection. The oil percentage was not reset, the washer fluid wasn't topped off and tire pressure wasn't checked. My washer fluid shows low and tire pressure is also low. I feel concerned that my oil… change wasn't even performed and may have to take it somewhere else to have it checked. I have a 10:20am for an oil change and wasn't called to pick up car until 3pmThank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tim Caffey Service Director 210-819-4444 ext. 4218 tcaffey@cavenderauto.com
Great experience!
by Manuela on 04/03/2022Recently leased a GMC Terrain from Cavender Buick GMC West. If you're in the market for a new or used vehicle, buy or lease here and ask for Serena. No gimmicks or pressure. We got a great deal. Thank you!Thank you for your great review, Manuela! We're glad to have Serena on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Joey Rodriguez Sales Director 210-819-4444 jorodriguez@cavenderauto.com
Retired Military
by Hardworker on 12/29/2021updated 01/20/2022Despite having a heavy-duty battery installed in August 2021, towards the latter part of November 2021, the truck began to crank slowly when attempting to start. On December 6, 2021, I scheduled the appointment for December 9. I explained… to the person receiving the call the current issue with the vehicle. The receiver explained the need for a Diagnostic Test. Therefore, the truck will most likely remain overnight. I acknowledge. I had already requested time off from work foreseeing that issue. My scheduled days off were December 9 (Thurs) and December 10 (Fri). Upon arrival on December 9 and speaking with Mr. Isaiah Ovalle, he informed me that Monday (December 13) would be the earliest a technician could look at the vehicle. I was blindsided by Mr. Ovalle's estimated time to keep the truck versus what was stated by the person receiving the call. Mr. Ovalle showed no empathy and offered no alternatives. Mr. Ovalle did not call until late Monday afternoon (December 13) to speak on the Diagnostic Test result and the estimated cost. The test showed that the alternator and both battery cables needed replacing. The cost was staggering. Mr. Ovalle, however, claimed that price adjustments were possible. I gave my consent to the repairs. Late Tuesday afternoon, after no status update from Mr. Ovalle, l called the dealership. In that conversation, Mr. Ovalle stated that the vehicle would be ready in the evening. However, Mr. Ovalle later called to inform me that the technician noted that the starter was not good. He explained that since the area where the starter sits was still open, there would not be a labor charge if I consented to replace the starter. However, the part would not be available till the next day. I consented. But seriously questioned, if there was no issue discovered with the starter, how would the truck be ready for pick up within a matter of a few hours seeing how parts needed to be attached? Seeing how Mr. Ovalle does not provide status updates, I called the phone number listed on his card on Wednesday afternoon. Each time, my call went to voicemail. So, I called the dealership's number to reach the service department. To my surprise, Mr. Ovalle was off. The person who ended up helping me was unaware of any price adjustment quoted by Mr. Ovalle. Also, he was not informed about a promised Lift ride to the dealership when the vehicle was finally ready. Nor how I was having AAA replace the faulty battery after getting the truck home. From December 9 to December 15, far longer than expected, there was a need for other means of transportation. Little communication between Service Advisor and myself. The possible untruth that the vehicle may have been ready by Tuesday evening despite the available parts still not put in place. Seeing that he was off, there was no communication with someone regarding this open vehicle repair invoice. The Service Advisor and Service Department Manager made calls to Mr. Ovalle to obtain relative information.Service
by Richard F on 06/24/2021Went in for an oil change, and Joseph had my service done within an hour, AWESOME!!Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Donny Penn Service Director 210-819-4444 dpenn@cavenderauto.com
Service keeps customers, not sales
by Richard on 06/07/2021Buying a car is never really the hard part when it comes to a dealership other than their being NO inventory, but it's the service dept that makes me pick where I buy because they are the ones you're going to deal with over and over while… the sales guy is long gone. Even though pretty much the whole service team is gone, there is one remaining and he is what keeps me going back and buying repeatedly at Cavender GMC West. His name is Joseph Garza. If the dealership makes the mistake to let him go, all my business and referrals will go too.Richard, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Joseph does for Cavender Buick GMC West and our customers. Hope to see you again soon! Sincerely, Donny Penn Service Director 210-819-4444 dpenn@cavenderauto.com
Bought 2021 GMC Sierra Elevation
by Jim Ortiz on 04/29/2021The whole experience at Cavender West from beginning to end was great. Eric my salesman was straight forward and courteous. The rest of the staff was very friendly. The vehicle I could not be happier with I have been wanting a truck and I… think I made a great choice buying a GMC. Thank you again. Definitely will return for maintenance and any other needs that may come up.Jim, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Joey Rodriguez Sales Director 210-819-4444 jorodriguez@cavenderauto.com
Ehh
by Alfredo on 10/20/2020I already knew what I wanted, I had already sold my vehicle, I already had one picked out through the internet and walked in with $3000 in hand. You had little to do but still found a way to not make a great. The sales person Paco knew… nothing about the Canyon and even told me I knew more about it than him. Then I was ready to negotiate but never gave me a chance when he took my deal to the guy that does the contract. Then after signing I had to wait for Paco to bring me the keys to the truck due to him talking to an old friend he hasn't seen in a while. As I'm leaving he tells me to give him a good review and he'll give me a tank of gas for free. It's like having to tip a waiter at McDonald's for doing nothing.Alfredo, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Cavender Buick GMC West Team
Oil change
by Johnny 8313 on 04/26/2019Great fast customer serviceOil Change & Tire, Balance/Rotation
by Coach P on 01/07/2019updated 01/18/2019Great, fast, knowledgeable and friendly!Truck Service Cavender Buick GMC West SA
by bearly8 on 01/16/2019Great service, fast, and nice facility.Great service
by Happy guy on 12/01/2018updated 12/07/2018Overall a pleasant experience with super friendly staff and a much relaxed atmosphere.Service department
by Mrs. Reynosa on 11/12/2018updated 11/19/2018Experience was not satisfactory. Took vehicle in for air condition air flow and how I was not getting cool air. Get a call what problem was and later find out they did not get approval for a certain filter and was charged for it. I get… call vehicle is ready. Take it home and open lift gate to load groceries and lift gate doesn't close. It actually opened and closed until I had to open manually. Had to take vehicle back and then I had a loner, made sure it had a full tank. Marcus went over with me and said everything was find, then days later there's a charge on my card. Very disappointed with overall services!I was pleasantly surprised at the level of service at this Dealership!
by Donna F on 10/25/2018I went in for my very first service. It was not complicated, just the first oil change, etc. I appreciated that Kody was very polite and helpful and guided me through the whole process. I was impressed with how fast it was and how Kody… kept me aware of what was happening. Couldn't ask for better service.Buick GMC West San Antonio
by Staci C on 10/25/2018I was coming from a really emotional place and everyone at Buick GMC West was amazing! I was able to replaced the exact same car that was totaled and that helped me find a slice of pease in my crazy situation!
Dario, thank you for your continued trust in Sergio and the Cavender Buick GMC West team! We're delighted to hear about your positive experience and look forward to assisting with any future vehicle needs. Safe travels!
by Cavender Buick GMC West on 01/02/2025