Customer Reviews of Volkswagen of Alamo Heights
Review type:
Atlas Cross Sport purchase
Not a truck!
by Deb Doe on 07/27/2022We took our Atlas in for service and had an appointment with our sales agent Victoria while there to consider a vehicle for our family now that hubby retired. He had been truck shopping and we planned to see trucks later in the day. Came… home with a brand new Taos after he experienced its features. Not a truck!Thank you Deb for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Always the best!
by Joe Hughes on 07/25/2022A very professional VW Team! From the moment you pull up until you depart, it’s always the best costumer service around.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
VW review
by Mik on 07/25/2022Car was ready quickly. Service people were friendly.Thank you for taking the time to leave us a review! We look forward to your business with us again!
Tailgate actuator repair
by GDS on 07/24/2022Excellent service experience - located remote part provenance with expeditious delivery to dealer. Only waited an hour for repair with very courteous service personnel interaction.Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Best service, hands down
by Morgan Scott on 07/23/2022I’ve frequented the Alamo Heights location for VW service a few times and I’ve always had the best experience. The staff is extremely helpful and go out of their way to answer any questions you may have and also provide recommendations… based on any issues/concerns you may have regarding your vehicle.Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Awesome
by Aztec on 07/22/2022Great group of workers watching out for their customers!Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Faster than expected!!!
by Nathan Russ on 07/22/2022Very professional and courteous didn’t want to meet on those terms but glad they were able to help so fast.Thank you for being our customer, we appreciate your kind words!
Don’t take your vehicle for service here!
by Alessondra Vargas on 07/22/2022My vehicle was in service for over a month! I know all dealerships are dealing with delays due to parts & lack of employees, which I understand. But when you are not given any updates on your vehicle for weeks at a time it makes the already… stressful process extremely difficult. Being without a car, updates & complete disregard for customer service is difficult. At one point my service advisor told me if I didn’t like it then I could just go pick up my car, which infact was impossible since I had to have it towed in.They have a system in which you are supposed to receive text updates but as one of the service managers said “it always glitches”. There’s no way to get a hold of anyone. Don’t try to call you’ll just get a call center that only takes messages that no one returns & don’t reply to the texts because as mentioned above it’s basically useless. Overall horrible experience! Just glad to have my car back. Oh & forgot to mention cherry on top- my car came back with a huge ding on the side full of white paint on my black vehicle that I know was not there before. But ofcourse no way to prove it & I’m sure if there was my car would probably be there another 2 months.Thank you for bringing this to my attention. I apologize for the lack of communication and updates about your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me at 210-582-1143. I look forward to speaking with you. David Serna Service Manager dserna@vwofalamoheights.com
Bad console but great service
by Cesar on 07/21/2022Easy easy easy check in. The issue we had was the overhead console that controls the roof glass was found dangling. The screws had broken off and we were highly disappointed and thought we would have to drop off the vehicle for days to get… this taken care of. I called and made an appointment with no issues. When we arrived they checked us in and the service advisor said he would check to see if they had the part in stock. After a few minutes he told us that they had it and they would take care of it right away. We thought it would take several hours so we went to pick up some food and then return to work but not even an hour after leaving we got a call and said the vehicle was ready. WOW, that was fast, easy and awesome. Highly recommend.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Pleasant experience
by Debra on 07/20/2022Salesman was helpful and did not pressure me Ask for Bryan Sanders.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Great experience
by Daniel Hauser on 07/20/2022Had a phenomenal experience there at Alamo Heights VW, I would recommend Wayne Johnson to family and friends. My experience there was vastly different from other experiences at other dealerships, he was not a pushy salesman and actually… listened to my wants and needs from a vehicle ensuring I was in the best suited one possible.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
great service and no pressure
by Gilberto Sanchez on 07/20/2022Was able to get my car sooner than what was quoted. The financing was quick and helpful. No pressure at all to get any of the extra servicesWe're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Buying in Different Times
by Big on a Tig on 07/19/2022These are some very different times we are in, & even more-so when it comes to Purchasing a Vehicle. Many (if not all) Dealership's are in this same unique situation, with Limited Stock availability, but even more affecting the Consumer,… the limited ability to barter better deal's. We knew going in, that this was going to be a very tedious process, & we weren't even sure how we'd feel after it was done, but after all was done, we are Happy with Our decision, and the patience & assistance we received from Wayne was appreciated, as well as from His Management Team David & Jesus. Not sure if these are the best of times to make a purchase, but if You are in the market, and want to get as good a deal that You feel You can, please give them a Chance.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Oil Change Service
by DeeDee Hernandez on 07/18/2022My service advisor has always been Carlos. He is great with customer service and is prompt with giving updates. Always a nice positive attitude and very friendly! Highly recommend!We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Refreshing Great Service
by Frankie on 07/19/2022Brought my wife’s Atlas in for service and was immediately greeted outside, escorted in, and seen by a service advisor after a short wait. They were clearly very busy however, they got me in and out fast, everyone had a smile, and the staff… was very polite, courteous, and friendly. The service technician was honest and fair and the price was reasonable. We will definitely be back.We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Good deal at Alamo Heights VW.
by Matt Tenberg on 07/18/2022This was one of the easiest, no hassle, no BS car deals that I have had in many years. Thanks to Terri Wilkins and all the great folks over at Alamo Heights VW. We really love our new 2021 Atlas!We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Crow
by Rosie on 07/17/2022It was a great experience as it is when I always go in to take my Vox to get serviced, only thing was that it was already done and I was still waiting there another 1hr, at least give me more than a couple of dollars on a discount GEEZ!Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jesus Rodriguez General Manager jrodriguez@vwofalamoheights.com
A/C Service
by Rob on 07/16/2022I went in for a Customer Appreciation special for an A/C Checkup. About 3 hours after dropping my car off I received a text from the dealership that my car was ready. Included in the text was a write up about my A/C issue and other… findings. Basically, they advised me the A/C wasn’t cooling at an optimal temperature (which is why it was there in the first place) and my first step would be $1800+ repair. I would never $1800 as a first step and hope that is works. Not exactly the answer I was hoping for but was the type of response you would come to except at a dealership. I was just hoping for a little cooler air but didn’t get it. I paid $35 and only got a car wash out of it. This is exactly while people are so hesitant to take their cars to a dealership unless they are under warranty. This was my first and last VW.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jesus Rodriguez General Manager jrodriguez@vwofalamoheights.com
Servicio Exellente
by JasCars on 07/16/2022Great staff, great atmosphere, clean lobbyThank you for being our customer, we appreciate your kind words!
No safe ride
by Edgar schug on 07/17/2022Clock spring broken on my 2015 Passat , told me part is on back order could take several months to get , told me to pick up my car knowing my horn and airbags not functioning, now my wife is taking risk driving the vehicle- no steering… controls airbag or horn , could have offered a loaner car since that’s my wife’s and kids only transportation to work , school and childcare, hope nothing happens.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jesus Rodriguez General Manager jrodriguez@vwofalamoheights.com
Always the best!
by Rhonda U on 07/16/2022VW of Alamo Heights Service department is first class - always so helpful, prompt, and professional. Thank you!Thank you Rhonda for your kind words! We thank you for your business and look forward to your next visit!
Volkswagen Atlas
Volkswagen Atlas Cross Sport
Volkswagen Taos
Volkswagen Jetta
Volkswagen of Alamo Heights invites you to visit our Car dealership in San Antonio, TX. Our team members are standing by to provide you with some of the best deals near you on VW Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the San Antonio area's most trusted Volkswagen dealers.
Volkswagen of Alamo Heights le invita a visitar nuestro concesionario de autos nuevos y usados en San Antonio, TX. Visítanos hoy para carros VW y camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Volkswagen en el área San Antonio.
- Instant Financing
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- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's fantastic to hear about your wonderful experience at Volkswagen of Alamo Heights and with Ralph! We're delighted that Ralph listened to your needs and worked diligently to ensure you were satisfied with the numbers. Enjoy your new Atlas Cross Sport SUV!
by Sara Thurston on 05/05/2024