Cook Ford
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Customer Reviews of Cook Ford
Review type:
Great Place
by Dan on 11/25/2024
Everything went smoothly, all employees were great!
49 reviews
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Could have been five stars
by Ron on 12/22/2024Overall a good experience. The dealership had a wide selection of my interested vehicle which was narrowed down (on line) to a couple. The salesman was knowledgeable, efficient & likable. After the test drive a decision was made. The… trade-in/negotiation was fair & honest. After that is when this transaction went from 5 stars to 4 stars. The wait to close with the financial guy was excruciatingly long & I do mean excruciating. The salesman (bless his heart) was apologetic but a transaction that should have taken only a couple of hours took all afternoon to early evening. My understanding was there was a staffing issue. All in all it was a good experience & I would recommend this dealership.Cook Ford
by RK on 11/21/2024updated 12/03/2024One of the easiest vehicles purchases I’ve had. George was very professional throughout the process of buying my new F150Great Place
by Dan on 11/25/2024Everything went smoothly, all employees were great!Easy sale
by Channing on 08/26/2024Very easy to deal with and made everything super easyGreat experience! Mr Tinnin made it an easy process!
by Fletch on 05/02/2024The dealership just happened to have the vehicle I was looking for. When I got there, it was a very relaxed and welcoming atmosphere. My salesman was Ed Tinnin and he did a great job on helping us out even when he was busy. He was never… over the top, trying to force anything, just wanted to accommodate what we were looking for. He was patient and answered all questions/concerns we had. Only negative, which was not on Ed, we were only offered 7000 for a trade-in and I was able to sell my truck in one day for almost double their offer which is to be expected at a dealership.Broco
by James Few on 04/08/2023Eric Osorio at Cook Ford Texas city was very helpful and knowledgeable about the 2023 Ford Bronco Sport I purchased . Eric answered all my technical questions and informed me about aspects of the car I was not aware of. I recommend this… dealership for future or prospective Ford Bronco owners. They have a limited selection but was informed they will be getting more soon. Inquire you won’t regret it . JamesRaul Ramirez - Vehicle Owner
by Raul Ramirez on 12/02/2022My vehicle buying experience was great. All my questions were answered, inventory was available and presented, there was no pressure from the salesman, commitments were honored, and the overall car buying transaction was quick and easy.… It was a good day.Very good dealership more than nice easy simple truck buying
by Michael Carroll on 11/24/2022Easy simple buying no headaches good down to earth friendly people Zach was a great salesman very satisfiedGreat and easy experience
by Alicia/David on 11/12/2022updated 11/17/2022The experience was excellent. Eric Osorio was very professional and helped us with our purchase. The price was perfect.Stacy is probably the best service writer ever.
by Dave Koelzer on 11/16/2022Stacy is probably the best service writer ever. Super happy with the service. Just what I asked for. Mcree is much closer but I'll never go back to McreeLike Cook Ford
by Happy Customer on 09/15/2022Sales consultant George H. is a good listener. He knows the product & is a great communicator. You leave with the vehicle that's right for you.Cook Ford
by Dyan Marek on 08/26/2022Cook Ford offers professional help and expedites the buying process. This was my first time there, and I will surely go back again.Great dealership
by HaileyCvikel on 08/18/2022Thank you Louann for making my car buying experience a great one, great communication! I 100% recommend Cook Ford if you’re looking to buy a new car. I ordered a Bronco through them and while the wait was long it was all worth it, they… stuck behind my build pricing unlike some dealerships charging a markup. I couldn’t be happier going through this dealership!!Outstanding customer service
by Lady Nash on 06/22/2022Pleasant experience, Customer service is outstanding . Will recommend to family and friends . George H thanks for all your help!2017 honda civic si
by Brucegregory on 05/03/2022I wasnt lookking for a vehicle but driving by cook ford in texas city when i stopped to look at the bronco. It was sold.the salesman told me he had 2 used honda cars.i picked the civic because it was a 6 speed standard and it is a coupe.the… dealer was fast and in no time i was driving my new honda. This is the smoothest deal i was only there for a hour and the paperwork was super easyFantastic Experience
by Tori Marrs on 04/29/2022Everything went well. Our salesman Gabriel Saenz listen to what we wanted and made it happen. Everyone was courteous and more than helpful. Easiest car buying experience ever. I recommend Cook Ford and Gabriel to anyone looking to buy a… car.Friendly and knowledgeable
by GO on 04/21/2022Passing thru the area I needed some routine service during my travel. A simple drop by resulted in a quality service event in a most convenient timeframe. Routine questions were answered with apparent concern and knowledge. Recommend anyone… take advantage of an excellent service department.Amazing salesman
by Joe H on 10/27/2021Purchase a used F150. My salesman Gabriel S. Took care of me on an issue requiring a 2nd key fob. The process for the purchase was fast. I was in an out of the dealership in 30min. Gabriel is the one to ask for.Fantastic Experience from the start.
by BTouchard on 09/20/2021I was searching high and low for my truck at multiple dealers around town when I came across Cook Ford. Their communication and honesty is well above the competition and ultimately why I chose to work with them. Their pricing beat the… in-town dealers as well. I highly recommend Cook Ford, ask to speak with Brittany and/or Gabriel.Not worth the drive
by Justin M on 08/26/2021When to them because they had the inventory. Purchased an F-150 and picked it up in the rain. Next damy windows and a ding in the door. Dropped off my truck for them to fix the repairs. They gave me a loaner with NO GAS in it and TOLD… ME TO GO FILL IT UP…so I used my gas to drive 70 miles to give them an opportunity to fix it and they want me to fill ip their car…WTF They had it a week and fixed the molding but DIDN’T touch the ding at all YET THEY TOLD ME 4 TIMES THAT IT WAS REPAIRED….now I have a brand new $50k vehicle with a nasty ding and paint chipAwesome
by Cook Ford on 07/07/2021Nice people and very helpful and I was in and out with the teuck I wanted
Ford F-250 Super Duty
Ford Expedition
Chevrolet Silverado 2500HD
About our dealership
The first thing you should know about Cook Ford is that we are dedicated to satisfying our customers and building long lasting relationships. This is true from the moment you walk in for the first time and we hand you the keys to your new Ford or used car.
To complement our stellar collection of products, each chosen for its unique ability to match different peoples' driving styles, lifestyles, wants and needs is an expansive certified Ford parts store, a state-of-the art automotive service center, and a highly advanced Collision Center dedicated to keeping your car young at heart until the day you decide to retire it.
And, of course, we wouldn't be complete without our savy, in-house team of car loan and Ford lease specialists. More than just being good with numbers, they're good with people; which makes for a zero-stress auto financing experience. We think you'll agree, that's pretty hard to find.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop