Customer Reviews of DeMontrond Hyundai
Review type:
My first car purchase!
by Ashley Zegarra on 04/19/2025
The experience with Vidal was extra smooth. He listened to my wants and worked on my timing.
130 reviews
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My first car purchase!
by Ashley Zegarra on 04/19/2025The experience with Vidal was extra smooth. He listened to my wants and worked on my timing.Quick and no nonsense!
by China D on 04/24/2025They got me in and out on a vehicle recall without trying to upsell me on services or things I allegedly needed, like other nearby dealerships. They included some recommendations in the paperwork but even those were reasonably priced. I was… in and out quickly and it was a very pleasant experience! I'll definitely come back for my service needs!Demontrond Service DOES CARE!
by Josh Goldman on 04/22/2025Shout out to John in the Service Department, he kept me informed and was fair and honest with the work on our '21 Palisade, even researching which parts were still under warranty. Great customer service!VERY EFFICIENT
by Michele Roberts on 04/22/2025Every person I encountered at this dealership, I went to the service department for recalls on my Hyundai, everyone was pleasant, personable, helpful, knowledgeable and they have a waiting area that has a TV and soda and water and coffee… magazines which just makes the wait go by so much faster if there is a wait. I was undecided at first on which one to choose to have my recall services completed and I'm so so grateful that I chose the Texas City DeMontrond location I will take my car to be serviced there every time it needs anything in the future. And John, was just a great guy. He's very pleasant funny just explain things in ways I could understand them. Also they give you a printout when you leave about what they did what they think should be done good maintenance practices on your vehicle in the future it was just all around A great experience and I'm so glad I chose that location and those people are awesome over there! I would recommend this place to anyone that I know.Haley saved the day.
by NMM on 04/19/2025I was not having a good experience during my visit and was getting frustrated, but then Haley showed up, actually listened to me and got everything handled.Awesome Service Experience
by JJE on 03/31/2025updated 04/08/2025Carl was super professional and worked closely to make sure we got the perfect new Hyundai.Aaron in service
by Coach Franklin on 12/19/2024Aaron in the service department was super helpful and should be recognized for trying to right the ship in his department. This location is struggling with prior poor customer service but he made sure (the other associate not so much) but… Aaron made sure that our needs were met and is doing the right thing. When it all comes down to it, we’re all on the same team just trying to get reliable cars these days to get people to and from work or wherever they need to go, thanks for just being a good person Aaron!Dishonest and Warranty Scam
by Justin W on 12/15/2024My wife and I purchased a car at the beginning of November, and although we had no issues with sales, the finance department has been awful. We were pressured into an extended warranty, and with our doubts, confirmed that there was a… cancellation period (60 days) and were assured it was an easy process. Two days after purchase, and further reading the requirements needed for a warranty claim to be honored, we decided to cancel. We called the dealership multiple times and left messages with the finance department. The next day, we spoke to the receptionist who acted surprised that there had been no answer, as she stated the other day was not busy at all - we then asked to leave a message for the finance manager. With no further response, my wife proceeded to drive across town 5 days after the car purchase to talk to someone in person. When she arrived, one of the two finance folks were in the office, and because the present financial person did not help us with the sale, we'd have to wait. Ryan Crowder was left a message from his associate, and we heard no call back. We repeatedly called the following week with no response. Finally on the second week, we received an email back from Ryan about our desire to cancel. We filled out the required paperwork and odometer reading proof same day, and asked for an estimate on cancellation timing. Six to eight weeks to cancel a warranty, after we had signed out an intent to cancel nearly right after purchase. The contracts are airtight and state that cancellation can be completed for a full refund within 60 days, but the finance department is intentionally delaying the process. This is BEYOND ridiculous and fraudulent business practice. We have reported this case to the Texas DMV and intend to raise further concerns to the DeMontrond CCO and general managers. Update: we spoke with a general manager today to escalate this, and they gave us the run around that it could take 90 DAYS on their end to have the warranty cancelled. Talk about moving the goalposts and lying to sell any car.You need a car, call Eric!
by Briana M on 12/12/2024Erick was very helpful, I had been without a car for a month and never heard of DemonTrond but I saw a car online I wanted to look at here and he answered every question and was helpful and attentive. This was my first time getting a car… with just me and my husband and everything went smoothly, I loved the car and I was able to get everything I needed within a reasonable price too. Still love the car now!If you need a car, call Tony!
by M B on 10/22/2024updated 10/28/2024I recently had the pleasure of working with Tony Victoria at Demontrond while purchasing my new car, and I can’t recommend him highly enough. From the moment I arrived, Tony made me feel welcomed and respected.There was absolutely no… pressure to make a quick decision. Instead, he took the time to inform me about various options, ensuring I understood each vehicle's features and benefits. His extensive knowledge was evident, and he was always willing to answer my questions in detail. Tony's genuine care for his customers was refreshing. He listened attentively to my needs and preferences, guiding me to the perfect vehicle without any sense of urgency. If you’re looking for a car salesman who prioritizes your comfort and satisfaction, Tony Victoria is the one to see. His informative and caring approach made all the difference in my car-buying experience!Refuse service
by cesarauto713 on 07/06/2024Buyers beware I drove an hour to come and get an oil change because they had a good special online when I got there nobody came out and greet me. I walked in the service department. There was a female sitting behind the desk with her phone… and she was texting, she looked up and said how could I help you and I told her to get an oil changed and she told me that they were book I arrive at 8:16 AM they open at 7:30 AM. She refused to give me service and there was only two customers waiting to get oil change , this is what happens whenever the owner doesn’t work there anymore Melissa Demontrond if she was there this wouldn’t happen. I am very disappointed at this dealership.Been a long time since I have felt like a valued customer!
by Melissa N on 08/19/2023We stopped in yesterday and we’re met outside by Justin who was ready to help us with whatever we needed. He looked at every option available to meet our needs and spent more than an hour walking through the lot with us, looking at… vehicles, reviewing features and letting us test drive a couple of models before we had to leave. We made an appointment to come back today and wrap up our search and he called us this morning - giving a little personal touch that made us feel truly valued. We test drove a couple more vehicles today and finally fell in love with the Palisade. Then we met Brad who connected with us on our kids and a family friend who is a coworker of mine. We felt like and were treated like friends. Finally we met Miron in finance who educated us on warranty plans and although I was certain he was wasting his time at first, he truly showed us the benefit and worked within our budget to help make sure we are covered under warranty for most things. I have not felt so good about a vehicle purchase maybe ever! I don’t think I’ll ever shop anywhere else.Quentin is the MAN!
by Jdawg on 10/02/2022Just walk in and ask for Quentin, he'll take care of everything else and insure you get the right car at the right price. Easiest car buying experience imaginable!Tony Victoria is a Miracle Worker!
by Caroline on 09/12/2022updated 09/19/2022Tony got me a hybrid car in less than a week, which is unheard of! My car broke down and I needed a new car ASAP. I wanted a hybrid to help with gas and the environment and he found a beautiful new Tuscon. Tony made a usually stressful… process, simple and easy. I was in and out of the dealer and on the road in no time. It was such a huge relief!Awesome help
by kaylin flores on 08/30/2022Tony victoria did a great job in helping me find my ideal car being a first time buyer. He was very honest and helpful and found the perfect car for me! thank you so much!Great Experience
by Mary on 08/28/2022I have visited many car dealerships recently. DeMontrond was by far the best experience I had. James Anderson was a wonderful salesperson. He was very upfront and helpful. Every person I encountered was professional, warm and helpful.Great experience!
by ShelbyW on 08/25/2022Tony was very helpful in helping us find perfect car for our family!No bologna with Tony!
by Candice on 08/05/2022Great and the place to go!!! I did research beforehand and it didn’t disappoint. I went in apprehensive yet confident and left satisfied.Good job
by Ds on 07/12/2022Our salesman did his job well. Explained the features of my new Tucson in detail.Awesome experience!!
by Kayla D on 06/21/2022I first started my car buying experience by going to a different dealership at the recommendation of my work and it was an awful experience they kept trying to switch numbers around and charge way too much and basically bully me into buying… a vehicle from them. I came down to demontrond after I test drove a hyundai at the other dealership and thought I'd give it a shot. Mark met me right at the door asked me exactly what I was looking for and around what price. He told me exactly when something was out of my price range and found me the best deal and everyone worked super hard to get me exactly what I needed I've never had a car buying experience go as well as it did here. Everyone was laid back and didnt harass you into spending more. 1000 % recommend getting a car from these people!! Thank you Mark Booth for all the help!!Great Experience!
by Gaynelle Hayes on 05/20/2022I just purchased a 2022 Elantra and Stephen Cueva helped make it a very positive experience. I cannot say enough good things about his professionalism and guidance throughout the process. I highly recommend that anyone who is considering… buying a Hyundai contact Stephen.
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About our dealership
You will love doing business with our Team! We have upfront pricing, no dealer ads or extra equipment charges, and our reviews are Awesome! Come see us soon!
What sets us apart
We offer a Lifetime Warranty at no additional cost to our guests. It's called Warranty Forever!
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop