Performance Ford Lincoln Bountiful
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Customer Reviews of Performance Ford Lincoln Bountiful
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62 reviews
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BUYER BEWARE
by Anthony on 09/25/2024Performance Lincoln Bountiful intentionally deceived and sold us a vehicle under false pretenses. During the buying process, we learned that the vehicle we were interested in had 1,300 miles. Prior to selecting this vehicle and signing the… paperwork, we asked for assurance that the vehicle was considered new and that the warranty would start on the date of our purchase. We were assured of these two facts by the salesperson, the sales manager, and the finance manager. Otherwise, we would not have purchased the vehicle, as we explained multiple times to everyone we worked with at the dealership. A few days after purchasing the vehicle, we noticed that our account showed the vehicle’s warranty start date was almost a year prior to our purchase date. We immediately contacted the dealership to bring this to their attention. Over the next few weeks, we were assured again and again in writing that the warranty would start from our date of purchase, and at one point we were told that it had in fact been updated. However, that turned out to be lie. Several weeks later, we received a text from our salesperson stating that the vehicle was used internally, so the warranty started before our purchase. As you can imagine, we were shocked and amazed to learn this news. The dealership has since stopped all communication with us regarding this matter. In my continued efforts to get this resolved, I’ve contacted Jim Farley (CEO of Ford) and Dianne Craig (President of Lincoln) in hopes that they will do the right thing and resolve this expeditiously. We received one call from the executive office admitting that the dealership should have disclosed the truth about the warranty information, as well as deeply discounted the vehicle to compensate. Clearly neither of these occurred. As of the date of this review there has been no resolution.DO NOT [non-permissible content removed]
by Dani Davis on 09/07/2024I would give them less than 1 star if possible. Performance Ford and Ford Motor Company are [non-permissible content removed]. My father bought a Focus in 2013, brand new, from Performance Fore Bountiful. He brought it back to them with… only 8000 miles complaining of a transmission shutter in 2014. PF replaced the clutch assembly under warranty. The exact same thing with the exact same repair happened in 2017 and 2019 with 21k miles and 40k miles. Unfortunately my poor father was diagnosed with colon cancer in 2018 and passed away last year in 2023. Performance Ford placated him long enough to get him out of his 50k powertrain warranty. Telling him they fixed it. My father did tell me it was "fixed" one time under warranty one time. When in fact Ford knew it could never be. Just google the Ford Powershift transmission. Look at the class action lawsuits. Look at the US Department of Justice investigation. Note where the above investigations found the powershift can NEVER be fixed as it is a dual DRY clutch. Ford knew all this in PrOdUcTiOn and released it anyway. Against advisement from the engineers. After Ford settled the class action and multiple other law suits, Ford released it AGAIN for Focus and Fiesta in 2017-2019. People have died due to the transmission shifting itself into neutral at 75 MPH. I unfortunately inherited the Focus with only 53k miles. I thought it was "fixed." The transmission is going out again according to an independent mechanic. Performance Ford said it was fine when I later took it in for the 14M02 recall which is only a litigation avoidance tactic that Ford call the customer satisfaction program-extended warranty on the TCM. PF declined to fix it it under the litigation avoidance warranty. I sold the Honda I owned because it had 150k miles when I got the xxx focus. Honda probably would have lasted longer. Performance says call Ford. Ford says call dealer. I instead called the Attorney General. Hoping to get an investigation against either. Gephardt is next. Do not under any circumstances do business with [non-permissible content removed]. Do not even buy an air filter.Dean Betz is the Best!
by Matthew Israel on 04/08/2022Great experience! From Dean Betz greeting me at my car, until leaving with a hard to find vehicle. He was very knowledgeable on Ford vehicles as well as others! And even when I was talking with Finance, Dean played with my kids so they… didn’t feel left out or disruptive. I will definitely recommend Dean to anyone in the market for a vehicle! Dean Betz is the Best!Extended Service Plan Scam
by Pbryan03 on 04/01/2017Bought a brand new 2014 Ford F-150 with an extended Maintenence plan as I always do with my new Fords. Even though it's clearly outlined in my documentation where I paid for it, neither Ford or Performance Ford will recognize it. Don't buy… from them!!! Ford says the dealership pocketed the money and I need to take it up with them. They stopped replying to me and my attorneys.New car!
by elorawalker on 11/01/2016updated 11/08/2016I love my new car and everyone at the dealership was awesome. I'm glad that they were able to get me into a brand new car. They answered any questions I had and made the whole process easy to understand.Owner
by markalder on 10/06/2016updated 10/16/2016Christopher is great. He is knowledgeable helpful and communicates very well. He even called and offered to deliver our truck to us after the repairs were done. Great company!!!Great Experience
by slidercd on 10/03/2016updated 10/16/2016Cameron was great to work with. I was very impressed with his knowledge of the truck's features, and even more impressed when I found out that he'd only been working with Performance for about 3 months! Awesome job!Great Service!
by FordF15031 on 09/26/2016updated 10/11/2016Great experience, the service team took great care of me and my needs (oil change, wheel rotation).BobbyB
by Rbowles82 on 10/03/2016Pro: Quick and courteous service and closing as quick. Better than most dealerships. Con: Uncomfortable negotiated very low trade in value of my truck compared to 107% resale markup of same truck. A fair trade in value would rate a… better grade.F150
by Rileygl on 09/08/2016updated 09/20/2016I was very pleased with our salesman Andy ward , he was awesome at helping us get the truck we wanted. We bought s truck from performance because of him. One small let down was finding a razor blade stuck in between the section of the… drivers seat and receiving a small cut from it. Other then that we were very pleased.F-350 Bountiful, Ut Ford
by Mamamurtz on 09/09/2016Dusten was fantastic. He always kept in contact with me and followed through on what he said or questions I had. We drove 9 hours to pick up our dream truck and it was worth the drive. The price was better than our local dealer or any… dealer with in the state of Colorado. Smooth painless process.what is a review title?
by nonenonenone on 08/26/2016I had a good experience as far as I know the car is working good, and the inspection and new license plate sticker was put on my car. It was convenient for me and have my car ready for one more year. Thank you.Focus
by rcbeard on 08/18/2016Always a great experience. The staff is personable, remember names and always willing to accommodate.Performance
by Pierce06 on 08/09/2016Excellent people to work with. They went the extra mile to keep us informed of the issues and timeline for when the repairs would be completed. The technician ensured the work was done correctly. We have been to other Ford Dealerships for… repairs and this shop is way above the others in their performanceGreat service
by bmames0096 on 07/22/2016updated 08/03/2016Great experience. Fast, friendly, reasonably priced.Great service
by 49erfan28 on 07/30/2016Service was great!! Christopher was real great and professional!!Ford Expedition Battery Connector Help
by Spirologo on 07/20/2016Excellent have never had anything other than great service awesome.Amazing service, wonderful people.
by Bean104 on 07/14/2016The service was great and prompt. Everyone was very nice that I spoke to and answered all of my questions with the answers I needed. Not to mention, they made my car run better and even gave a complimentary wash which wasn't expected. Much… appreciated!inspections
by bjr1929 on 07/11/2016The main reason for bringing my car in today was annual safety and emissions inspections, so no quote was necessary.Excellent staff
by Searge2g7 on 07/01/2016Good honest people that know what they are doing. Bend over backward to make sure you are happy.Best service!
by Moabangel on 06/25/2016I would never go anywhere else. These guys are wonderful!
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