Ken Garff Volkswagen
Today 9:00 AM - 8:00 PM
Customer Reviews of Ken Garff Volkswagen
Review type:
Great to work with!
by Troy on 06/18/2023
Friendly customer service!
34 reviews
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Great to work with!
by Troy on 06/18/2023Friendly customer service!No appointment, super service.
by Sherry on 06/09/2023I did not have an appointment. The said 1 hour to an hour and a half. Was done in an hour. Was asked about issues they found with pricing available. Did not have to wait for prices. I was able to make informed decisions quickly and… confidently. Very happy with my service.VW’s are the best
by GDukie on 01/07/2023Highly recommend this dealership. They did a very nice video overview of the car when it was on the rack and they didn’t make me wait very long for the entire service. The wait area was very nice and clean too.They really do listen!
by Shawn on 11/27/2022I had another great experience buying a car from the people at Ken Garrf of Orem, from the service department to everyone who helped on the sales floor.Dennis always gets it right!
by CJ on 09/14/2022My car was scheduled and service was started on time. Additional service options were discussed before being completed. All questions and possible charges were reviewed. No surprises!Good fast service, professional staff
by Adam Eugene on 08/31/2022I had a good first time experience going there for an alignment job back in February. It was a walk in without an appointment, and Ken answered all my questions and concerns, and got the alignment done at an affordable price. It was… slightly to the left, so I returned the next day and they got that corrected immediately. The second time was good too, only when I arrived Ken and another gentlemen were at there desks and didn’t even acknowledge me. They didn’t even inform me that someone will be with them in a minute. I had to wait for Sarah to return to her desk so she could tend to me. But after that everything was fine, I went over to the parts department to get a price and see if they had items in stock, and the gentlemen was also kind and professional there as well. I only waited for about 1 hour in which was fast.The Mechanics are Great, the Service desk not so much
by Unhappy on 06/19/2022I made an appointment online. It asked me if I would be staying or leaving after drop off. I clicked leaving since I had to go to work. It then asked if I had a ride or needed one via Lyft or rental. I selected the rental which I would pay… for. When I drop my car off I the front desk guy named Adrian told me that they don’t do rentals. He could tell that i was upset so got me a Lyft ride home. I was like I have to go to work but since I work outside utah county they would not cover it. He could care less and was like that’s your problem. So I had to call out and suffer the consequences since I couldn’t afford a Lyft to work and didn’t have anyone to take me. If a place tells you when making an appointment that they do rentals then you show up and they don’t do rentals that is on them. I then came to find out that they do have loaner cars but the Adrian who helped me must of really hated me because he didn’t offer me 1 of the 7 loaner cars they had. I wish I could get rid of my car so I don’t have experience this crappy place again. I feel bad because the mechanic was great and fixed my car but Adrian was not nice and all and shouldn’t be in a job helping people.Hello, Thank you for taking the time to leave a review for our dealership. We are so sorry to hear that you had a frustrating experience with while visiting our dealership. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! Carlos Iglesias, General Manager carlosi@kengarff.com
They can’t hear you?
by Not a ken g fan on 06/03/2022Had some warranty work done. Could not get a human to answer the phone to schedule the service. Scheduled online. Repay took a full day and I had come from 30 miles away. No loaner vehicle or offer to get me home. Had to Uber and… return the next day. No one would answer the phone the next morning to see if my vehicle was done before making the trip back to the dealership. Poor communication and not great customer service.Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience at our dealership, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! Carlos Igleseias, General Manager carlosi@kengarff.com
The service department kept my spare tire
by Steven Smithson on 04/14/2022When I had a flat tire. I had it repaired at ken Garff Volkswagen. They kept my spare tire. When I tried to get it back, they denied they ever had it.Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager - Carlos Iglesias - carlosi@kengarff.com
Collin, our salesman, was extremely helpful with his knowledge & time
by Kim on 01/19/2022Impeccable service and I trust the Volkswagen product.Great Job KenKarff VW
by Sl on 01/15/2022Anthony our sales person was excellent, Colin his assistant was wonderful- Chad in finance was great the whole team smooth and seamless the fastest car purchase I have ever done! And in this day and age when cars are really hard to get… they had a selection believe it or not and allowed me the time to choose my options and test drive!The best!
by Ash D on 11/02/2021Chris S. was so awesome to work with! Knew what they were talking about, helpful and so fun to banter with (even for a BYU fan). Highly recommend them for getting a VW.Excellent Service
by Brenda Svendsen on 07/17/2021Our salesman was excellent & made our car buying experience great. We are return customers to this dealership & love Volkswagens.No Pressure, No Problems
by Daniel Alanis on 04/12/2021Marc was super awesome and totally patient as he walked my wife and I back and forth to see every vehicle we wanted to see. No pressure on us and super professional. Top notch to say the least! Thank you Marc!Aite
by Eddie on 04/07/2021Salesperson was patient an attuned to my desire in a vehicle Am still in process of purchaseQuick & Efficient
by Quick Cost Effective on 02/23/2021Ken Garff has helped us keep up our Touareg TDI CHANGING OUT THE EGR & addressing this years inspection where Southtowne VW failed last year & had to get a Utah State Emissions pass last year that should have been better addressed.Great Customer Service
by Alice on 04/23/2020Service staff are always extremely professional and helpful. I look forward to working with them because they explain everything very clearlyGreat experience
by Jordan on 07/26/2019Very straight. Fair competitive prices. Professional.C2013 jetta tdi emissions fix
by Speeddemon97 on 08/25/2017Dropped my car of the night before a 9am appointment car was not done at 5pm. In fact not even started on. Maybe today. Will not comment on dealership building it is undergoing a move and a rebuild I am sure it will be nice when done.… All in all this is my first vw and will probably be my last after this emissions scandalService department
by TBrandon on 08/21/2017Simply had Ken Graff VW take care of the airbag recall on my car. It was done on time and washed my car too. Thanks!Josh HEARS you!!
by NolaNola on 08/05/2017Upon arriving at the Volkswagon dealership in Orem Utah my guard was up. Another sales experience another pushy sale man and the list goes on. Not this time!!!!! A very handsome young man approached us and introduced himself JOSH. We told… him our deliema and what we wanted was a payment much lower then I had got roped into at another dealership!! He took us in and within minutes we had our answer no pressure and a super sweet sale man all around. The staff was knowledgeable and wanting to help make what was a bad situation better!! You didnt feel like everyone was looking at you like you had just taken the last soda out of the fridge!! My husband and I sat and talked about everything with Josh from camping to photography to helping us get the deal we wanted and getting back on the road! My husband and I have bought well over 15 new vehicles and I honestly will say.. this was the best experience I have ever had! I want to thank Josh and the rest of them for a VERY easy transition and a deal we are pleased with! If you are looking for a new vechicle... go see them and ask for Josh! If you hurry... you can buy my old red convertible R line 2014. It's sexy but won't be there long. I am sad to have to part with my bug but my new Passat is even sexier.. just sayin :) You will be amazed with all of them Nola D
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About our dealership
Hello , Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our service department. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. Carlos Iglesias, General Manager carlosi@kengarff.com
by Ken Garff Volkswagen on 09/01/2022