Customer Reviews of Stephen Wade Toyota
Review type:
Great Price
by James on 10/21/2024
Checked everywhere and no one could match their prices or service.
50 reviews
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Service
by DS on 11/06/2019The service department and service provider Shaun were very professional, courteous, timely and informative.GOOD SERVICE !!!!
by Pink on 10/28/2019Fast, courteous & complete service.New Car, New Experience
by Great Expierence on 10/26/2019We Moved to Nevada in 2016 and already had 2 Toyotas, (Camry Tacoma). Steven Wade Toyota was closer to us so we used them for service and found them to be highly superior than any other service department we had ever dealt with including… the dealership where we purchased our vehicle. When it came time to consider a replacement for our Camry our first stop was to Steven Wade. We did some research and found some prices for vehicles in the Las Vegas area and knew that some of the advertised prices were lower but made the decision to shop Steven Wade first. We were considering 2 different vehicles and had lots of questions. We were greeted by Mike C., our salesman, and discussed with him our requirements and desires. He presented us with several options and answered many questions. He was very friendly and gave us plenty of time to consider the information presented. When we finally made the decision, we returned and found it one of the most pleasant vehicle purchases we have ever made. Both Mike and Candice (in finance) made the process easy and were very considerate of our time. We drove away with our New Camry (our 3rd one) knowing we were treated fair in the purchase and confident that our services needs will be just as pleasant. Thanks Steven Wade.Toyota Highlander Service Review
by Toyota Service Review on 10/24/2019Associates were very professional, friendly, and all concerns were addressed.Oil change and new tirers
by Lee on 10/24/2019My service writer was very efficient, taking good care of me and my car. It did take me a long time getting to the service department.Outstanding service
by Mike on 10/22/2019Short wait time for service, great service representatives. They explain all service performed and what should occur on you next visit. Service manager is outstanting.Wade Toyota - excellent
by Jerry on 10/22/2019Took my 2014 Camry in to Stephen Wade for service. Service advisor discussed all work to be done - time frames, cost. All work done in a timely manner - very pleased with exit discussion- on work done, and all the inspections done on rest… of vehicle. Would recommend Wade Toyota for servicing - as they are professionalsReally hit and miss on dependability
by Foolmeonce on 10/09/2019They treat you like any other shop does that you're not personally familiar with "your cabin air filter is in the red and must be changed, your engine air filter is in the red and needs immediate attention" I checked these pieces after… their inspection and both were in really good condition. They did what I went for so it's not a bad review, but they've tried to have me get with done on this car and my last car for non existent problems.. one would've cost me nearly a thousand dollars. So I wouldn't say I trust them, I had some free oil changes and that's why I used their service center.Reconditioned engine
by B Whited on 10/08/2019They did a good job finding me a reconditioned engine. I had that done and a new radiator, and some clutch repair.. They made sure every was well done: seals, belts, etc. However they were 29% over the estimated cost of $5000 and the… final price was $6400 and change.Awesome experience - twice in about two months time!
by JMC on 10/02/2019My husband and I have purchased 2 trucks in the past couple of months. We first purchased a 17' Tundra at the end of July, and a new 19' Tacoma at the end of September. Both times we worked with Cory W. He was an excellent sale rep. We… did our online review of the inventory before our visit, so we knew just what we were interested in considering. He listened to our questions and answered them factually and quickly. If he wasn't sure, he tracked down the info we were looking for. We also had excellent experiences with Gio (slaes manager) and with Nate in financing. I know sales is a high pressure environment, but we never felt pressured or pushed into any decision we made in our purchases. We felt confident in the knowledge and experience and feel that we received a great deal, and we received great customer service as well. Thank you for all of your help guys, it was highly appreciated. Jeff and Jayne C.We were glad that our team was able to provide an amazing car buying experience for both of your purchases! We're happy knowing that you enjoyed your visits and found exactly what you wanted. We appreciate the compliments and look forward to assisting you again.
Good Dealer
by GoodDealer on 08/27/2019Salesman was straight forward and honest.PerfectForUs
by Family on 08/10/2019Ed is the perfect salesman. No pressure, super polite, professional, always answered our strange questions and we REALLY appreciate him SO much! We drove two hours to the dealership, from Bryce, to get a battery in the service depot. We… left in a new vehicle & Ed put it all together for us. Thank you Ed! Candace in the finance dept was excellent too.Top notch service center
by Jim on 08/07/2019Used this Toyota Service Center for over 10 years. Never had a problem with their service. They are well organized and tell you when they find a potential problem. Staff is very knowledgeable and work as a team if a question is asked… that needs clarification.Our car buying experience was fantastic
by EmberDaveMcD on 06/30/2019My husband and I have been married for 19 years and have never owned a brand new car. After having car issues on and off for a few years, and feeling that my husband was spending all his free time in the garage trying to fix these problems,… we decided it was time for a first. Our first brand new car. We did some research on brands and makes of cars that fit our needs and then headed down to Steven Wade Toyota with one specific car in mind. Ryan Wright was the first sales guy to approach us. Ryan was very personable, friendly, and informative. He took extra time to listen to our stories. He asked specific questions to make sure that all of our vehicle needs were being fulfilled in the car we were choosing. The process of buying a brand new car is a little time consuming, but Ryan and the Nate Wallace in the finance department were great at making it an easy process. I was kinda blown away about how simple and quick we could go look at, sit in, test drive, then drive home with a brand new car! Our car literally had only 9 miles on it before we took it for our test drives. The warranty that comes with the car is absolutely stellar and I am so excited that my husband won't have to do anything to this vehicle except to drive it for many years to come. And to top it off Steven Wade treated us with a gift bag which included some extra little gifts that were very thoughtful and useful to help make buying our new car one of the best things that has ever happened to us. I am blown away impressed with the whole experience and can say without a doubt that Ryan, Nate and Steven Wade Toyota made all our first time car buying dreams come true.Stay away!
by JK on 05/27/2019updated 06/03/2019The car problem wasn't apparent on inspection or a test drive.Huge transmission problem which shows at high temps.This dealership knowingly sold me a lemon.Quick Service
by Bonnie on 04/07/2019The service was provided within the estimated time .Top quality service.
by Jim on 03/11/2019I’ve used This service department for over 10 years. When they find a potential problem, they bring it to my attention for “us” to setup a time to resolve the problem. There is never pressure for any service to be done. There are… multiple service reps who work with each other to get your needs taken care of and to get your service completed.Professional and knowledgeable
by eggmanh on 01/03/2019I don't trust my cars with any other mechanics other than a true Toyota Dealership. Their knowledge and expertise have always been top notch. I try to schedule my car's service needs with the same service writer each time. That way, I… get a one-on-one relationship going and the writer knows my cars. At Stephen Wade Toyota, I have found that Service Writers Darren and Chip create a personable atmosphere when I bring my cars in to be serviced. In the first 5 minutes of my arrival, they take the time to catch up with how everything is going with me personally as well as with my cars. All of the writers are busy but taking that short amount of time to personalize the conversation means a lot.Battery and Lights Issue
by Landen00377660 on 10/17/2018Jeremy did great with assisting me with all the car issues I had. He mad it fast and easy to get in and out! Thanks Jeremy!Brian Gates, Internet Sales and Leasing
by BrendaV on 09/13/2018I was regretting having to shop for a new car. I walked into Steven Wade Toyota and came across Brian Gates, Internet Sales and Leasing. I told him I was looking for a new car. From that moment on Brian made the entire experience… non-stressful, answering all my questions honestly, and did not play any car salesman games with me. Brian found the exact car I was looking for and I was in-and-out in 2 hours! I highly recommend Steven Wade Toyota, and especially, Brian Gates!Amazing service!
by lrusso1122 on 08/28/2018My car broke down with transmission trouble during a cross-country move, and was instantly greeted and helped by their service staff. Grady Whitlock, the Service Manager, was extremely sympathetic, helpful, and professional regarding my… entire experience. He went well above and beyond his responsibilities, put me at ease, and made what would have been a miserable experience as pleasant as possible. The mechanic, Joel Redfern, was extremely helpful and knowledgable and really took into account that I was stuck there and couldn't leave until it was fixed. As a new transmission takes time to order and install, the whole process was completed in about a day and a half, much faster than what they original thought, which leads me to write this glowing review. I feel the entire service staff, from mechanics to service consultants, and of course Mr. Whitlock, had all come together to get my car fixed and get me back on the road as quickly as possible. I felt that the service they gave me was very personalized and treated me as a valuable Toyota customer. I cannot say enough good things about this dealership's service department.
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About our dealership
YOU HAVE IT MADE AT STEPHEN WADE.
What can you expect from the #1 volume auto dealership in Southern Utah for over twenty years? A huge Inventory of Toyota models, up front pricing and a truly outstanding car buying experience. Over 80% of our business comes from repeat and referral guests. We invite you to experience the Stephen Wade Toyota difference. We have three separate lounge areas with snacks and refreshments with a quiet reading room and a playroom for children. We have free Wi-Fi throughout our facility and computers to use while your vehicle is in service. We have a showroom with each Toyota model inside and a two story structure where most of our inventory is stored. Not only does this help keep your next car protected from the elements, it also makes for a more comfortable shopping experience. In one visit, you will understand why we say; YOU HAVE IT MADE AT STEPHEN WADE!
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Express Service
- Vending Machines
Languages Spoken (2)
- English
- Spanish
Bruce, Thank you for sharing your experience with us. We are happy to know that our staff has continuously provided you with excellent service. We hope you enjoy your new Toyota Camry, and we look forward to assisting you in the future.
by Customer Support on 10/30/2019