Customer Reviews of Ken Garff Honda Downtown
Review type:
Best Ever
by Bob E on 03/08/2024
I’ve purchased 12 new Honda’s over the course of 38 years and 3 of them were from Ken Garff Downtown. This is the finest dealership that’s I’ve dealt with and would highly recommend them. Brandon Crapo was a joy to work with. He kept us… informed regularly as to the status as it was being built. Very professional and thorough when we took delivery. He was very friendly and honest coupled with high energy!
128 reviews
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Really dissapointed
by sbarton1 on 07/26/2007I have always been satisfied with Ken Garff service until recently. It seems like they just can't get it right. I just bought a new car and have had nothing but problems getting some minor things done. I have now had my car in 4 separate… times, and I just found out I will have to take it in again because they don't have the part - even though I had scheduled an appointment ahead of time. This would have been nice to know before I drove it all the way downtown and took ANOTHER day off work. Every time I have dropped it off, it comes back with another problem. Don't count on a shuttle either. When my car was 'done', I called to get a shuttle. The response I received was, "sorry, I'm all full". I was stranded. There is no excuse for this. They should be reimbursing me for my time and gas, but at this point, I'd just be happy with an apology. I recommend taking your vehicle elsewhere.Best Experience Ever!!
by russellv1 on 12/06/2013updated 04/26/2025My experience with Ken Garff Honda was wonderful. Our sales rep Ben H was absolutely fantastic. He was so helpful and answered all our questions. He went out of his way to find what we were looking for and make it work for us. I appreciated… the wonderful service.Lovin my Honda
by shanna4 on 05/13/2014updated 04/26/2025I had a great experience at Ken Garff Honda. Eddie was my salesman and he was great! He only showed me the car I wanted and not a more expensive one. He even was able to find the car I wanted in the color I wanted-only one on the lot. He… answered my questions and spent time after the sale to show me how to set things up inside the car. Thanks Eddie!Great Service, GREAT DEALERSHIP
by widdy on 06/09/2011updated 04/26/2025My wife & I purchased a New Honda Odyssey from Scott Layton was a awsome experince and it is good to know that guys like Scott still exist in a cut throat business Scott is very stand up and Honest!!!!!!!!Stay Away!
by steve6131 on 12/16/2010updated 04/26/2025My experience was much like the previous post--I used an internet buying service and worked with a junior salesman but when I arrived at the dealership he was nowhere in sight and the sales manager handled my transaction. I had to start at… square one with him on the price on the dealer accessories and he swore I was getting an "at cost" price despite the fact that I had found the same items for hundreds of dollars less on the internet. To top it all off, when going over the final paperwork, I was told that I was being charged $150 for "door edge guards" which turned out to be clear trim tape that you can buy a roll of for $15. A check of Ken Garff's BBB history shows almost 100 complaints in the past 3 years so stay away from this dealership!!!Kris V is the sales guy to go to!
by Joanna38 on 03/26/2014updated 04/26/2025Kris V was amazing to work with. I was referred to him by a friend and I was extremely pleased with his service and even temperament. I told him exactly what I needed and could afford and he found me exactly what I wanted. As a female one… always worries about having the 'pushy car salesman' to deal with but Kris is anything but pushy. He explained all the attributes of the car, made sure I was comfortable with my purchase and how to work everything before I left the dealership. I have since had two follow up calls from Kris, making sure I'm happy with the car and wanting to answer any questions I may still have. This is my third car I've purchased (I drive to them to the ground) and have never had such customer service as I've received from Ken Garff Honda downtown, nor from Kris V. I would recommend him to anyone and will definitely be purchasing another car from him when it comes time.Good experience
by ericp2 on 07/25/2013updated 04/26/2025We purchased a 2013 Honda Accord, and to our great surprise, had a mostly pleasant experience. The salesman was both helpful and friendly, as was everyone else. Having read some other reviews, I'm thinking that perhaps this dealer has… learned from the negative feedback, as we didn't experience anything like what those people did. The only negative was the bit-too-high pressure sales pitch for an extended warranty. I think they exaggerated the need for it, and I had to say no three or four times before they stopped trying to sell it. I've always found extended warranties on cars to be a waste of money, and the experts all recommend against buying them. With all of that, it's a mistake for the dealer to try and make me feel stupid for not buying one - I resisted the urge to feel stupid, but I did get annoyed.Eddie J was great
by wtl1 on 04/11/2014updated 04/26/2025My daughter and I went car shopping yesterday for her first car. After stopping at a few other dealers we ended up at Ken Garff Honda. It was a terrific experience. Eddie J the salesman, met with us and was extremely helpful. He made her… feel respected, and listened carefully to what she wanted. He found us the car that would work for her and helped her thru the process. I would recommend Eddie and by extension Ken Garff to anyone looking to buy a car.Won't give you price quotes via internet/phone
by Practical8 on 11/03/2012updated 04/26/2025Ironic that Edmunds links this dealership for a "free price quote." I entered my contact information and received a call shortly from the internet sales person. She stated the MSRP price for a Honda CR-V and talked about some other things… like their inventory, price guarantee, etc. Finally I said that it sounded like she was not going to be able to give me a price quote over the phone. The salesperson said "the price that I gave you is the price," i.e. the MSRP price, and "the only person that can give you a discount off that price is a manager." Who calls for a price quote to be given MSRP pricing? I can find that off the internet and didn't need to waste 5 minutes of my time with Ken Garff's salesperson!!Love the Odyssey
by mmoore5 on 03/13/2014updated 04/26/2025It was hard to switch from Toyota as I have never bought anything but a Toyota in the past. Ken Garff allowed me the opportunity to take the Odyssey and set it side by side with the Sienna and take time to determine which would fit our… family best. After patiently waiting for us to make an informed decision they provided us with a great offer that made the decision an easier decision.First time buying a car
by Kcostill on 02/20/2014updated 04/26/2025This was my first time buying a car and I was so nervous, but Eddie made it fast, easy and painless. It didn't feel like I had just bought a car. I was very impressed with the professionalism displayed from every employee I met. I will be… recommending this dealership and Eddie to friends and family!First Time Car Buyer
by dbell032 on 03/20/2014updated 04/26/2025This is the first car I have purchased and I went through a number of dealerships to test drive cars and figure out what I wanted. Sean A was my sales associate and I really enjoyed my experience with him in looking at cars. He did a… wonderful job not pressuring me and allowing me to take time to figure out the right fit for me and my needs. I highly recommend that anyone looking for a car goes here and talks with Sean.Great service
by laughatthemoes on 03/22/2014updated 04/26/2025Very quick. Car was ready on time. Great staff. Great place!Wonderful Service
by PCLAM on 05/23/2014updated 04/26/2025We love our new car! Service at Hyundai was great. Thank you Jordan S for making this purchase a fantastic experience!Eddie listens to you
by anjusudeep on 04/16/2014updated 04/26/2025You can expect a very good customer service with Eddie. It took us two days to finalize our decision among Honda Accord Ex and Honda CRV Ex as we were very unsure with our purchase. We test drove both EX and LX models for both Accord and… CRV. Eddie was very patient with us and explained us in great detail the choices we had in front of us. He, however, did not push us towards any, so we could evaluate our choices in our own minds, which was a very good thing, unlike other dealerships where they push us into expensive models. It was overall a sound and smooth process and Eddie facilitated this well. Thanks for listening to us and guiding us through.I love my new honda!
by luvmycrv2 on 03/29/2014updated 04/26/2025Ken Garff Honda was great! My whole exprience with them was wonderful! Eddie J is the man to see if you are looking for a new honda! The entire dealership truly cares and listens to their customer and try to get them the best deal possible.… Eddie is always happy and wants his customers to be happy! I would highly recommend this dealership they were awesome! If you are looking for a new honda go see Eddie he will treat you right!How its done
by elementride on 06/10/2011updated 04/26/2025Since 1977 I have dealt with Ken Garff and they have been terrific on all fronts. I have owned many brands and while some were fine the dealerships left me looking for more. In 2005 we purchased a 2006 Ridgline from Scott Layton, my first… purchase with him but not my last. 2008 we purchased a 2009 Honda Fit Sport for my wife and again Scott did everything right. I dont care much for the sales technique or pitch of what will it take to do this deal. Any salesman thats any good knows, or listens to what the buyer is telling them. Recently we purchased a Honda Element, from Scott Layton and Ken Garff. Its a winning team with a very qualified and friendly service staff; I recommend them all the time, without reservation. Todays market is very competitive so what really matters is the personnel, so much so that I would drive miles further to deal with a honest take care of business guy like Scott, congratulations on doing things the right way!Great experience!
by HannahMWright on 04/18/2014updated 04/26/2025We went to Ken Garff knowing the car and payments that we wanted. Sean was fantastic. I think most people are wary when they go to purchase a vehicle, but we really felt that Sean was professional and straight forward. Both he and Dave… (Financing) answered all of our questions and gave us time to read through documents, talk to one another about our options, and ask questions. It was late on a Friday night, but neither of them made us feel rushed or pressured. I would recommend Sean and Ken Garff to our friends and family.GREAT!
by Levi_66 on 12/22/2013updated 04/26/2025Eddie did an awesome job. He asked me what I was looking for and helped me find the perfect vehicle for my needs and helped me get into it.New Car Purchase
by happygolucky6 on 01/07/2014updated 04/26/2025It was a very positive experience for my wife and I. Everything went smoothly and we were able to get the model and color of the car we were hoping to get at a great price. The two employees we worked with were very knowledgeable and… friendly (Brandon C and Skyler P) and took the time to answer all our questions and concerns. We are very satisfied.Flawless Victory
by dareo on 11/14/2013updated 04/26/2025I expected a big battle in buying a new car. What i got from Honda Downtown was only the best treatment, pricing, selection, even diet coke. They had 3 manual transmission Accord sedans to choose from whereas other dealers did not even… stock them. What i am most floored by is how great our sales guy, Doug R is. This guy has a decades of diverse automotive experience and is all class. I could not stump him with questions. He knew correct answers to questions i would never expect a sales guy to know. Usually they just make up an answer and hope i wasn't testing their skills. Call and ask for Doug and you can have a great buying experience. I beat Edmunds TMV pricing here, got great financing quickly, it was just flawless!
About our dealership
We are Utah's #1 new car volume dealer in 2017, 2016, and 2015. 3 years running! Utah's only 5 star Edmund's award winner for 2017, 2016, 2015, and 2014. Get the car and the features you want by shopping the most available options and features at Ken Garff Honda Downtown.
What sets us apart
#1 rated Google, Edmunds, and Cars.com dealer in Utah.
#1 Honda new car volume dealer for 2017, 2016, and 2015. Get the car and features you want and with the most available options to choose from.
10 Time Presidents Award Winner
4 Year Running Edmunds 5 Star Award Winner
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish