Land Rover Downtown Salt Lake
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Customer Reviews of Land Rover Downtown Salt Lake
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Great car buying experience
by Mark Rodenburg on 04/20/2023
Very helpful and easy, no complaints at all! One of the better car buying experiences I have had. Brian helped us every step of the way. Once I receive the car, I'm sure I will love it!
5 reviews
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Never Buy from Landrover
by Allison on 09/10/2024Never purchase a land/range rover. The customer service is terrible. Engine coolant light is on and leaking all over in my brand new Range Rover sport. They can’t get me in for 2 months and then on top of that they can’t give me a loner… car for six more days after the appointment. Does this even make sense? We love the car but unfortunately the brand is not great they do not back their cars at all. Very disappointed.Great car buying experience
by Mark Rodenburg on 04/20/2023Very helpful and easy, no complaints at all! One of the better car buying experiences I have had. Brian helped us every step of the way. Once I receive the car, I'm sure I will love it!Save your time
by BTC King on 01/08/2023August 2022, called about a vehicle they had, left a deposit instantly when it was available told them to run credit with a certain amount down and was very clear that if I wasn't approved for any reason I would pay cash, they barely… updated me I called, they refunded me sold the car and didn't care. Carson Kratz was the manager I argued I fought not to mention I was paying $7500 over MSRP for the vehicle. He wouldn't allow me to get the car, they screwed me out the deal. Carson allowed me to order another Autobiography for MSRP, I designed it with him over the phone sent a build, waited for the car for months, the whole car is a different model built with options that are missing and ones I don't want. I ran credit barely any update, paid cash waited over 30 days for them to even ship the car, then they ship the car to another state. I've talked to the Manager Cory already and he didn't care, said Carson is gone you want this car, take it pretty much. Told me he couldn't get me another order. Stay away at all costs. Salesman was Michael H, he barely responds and allowed me to lose the first initial car barely updating me and not discussing anything after taking all my information and money. The only reply I want from your dealer is a public resolution. Don't tell me to contact this person or that person, you reach out to me you know who I am.Dishonest/Shady salesmen
by Shady salesmen on 02/26/2020Beautiful facility, filled with beautiful cars. Unfortunately, this place is run by dishonest people! I spoke with Kyle on the phone last night, after spending a considerable amount of time texting back and forth. He quoted me a price on… the phone, which I accepted. When I arrived at the facility, he denied having quoted me that price. He then let it slip that they record all of their conversations. I had him play back our conversation, which he reluctantly did (He pretended not to know how to find it at first). Once confronted with his lie, he shifted blame to his sales manager. He went into his office and came back with an offer that was nearly $2,000.00 over the price I was quoted, but said they were willing to pay for half of the doc prep fee in effort to make up for the misunderstanding. These guys are a joke...don't waste your time!!!Buy before test drive
by kvareac on 09/09/2017Sales person was professional and honest. I was 90% for the purchase. However, the dealer's policy is to drive the care around the block or a short drive to the freeway and back. The sales manager would not allow me to drive the car any… distance to make certain no mechanical issues were obvious. I have purchased may vehicles during my life and have never been refused to take the car and drive a reasonable distance. The sales manager wanted me to sign a contract before I took the test drive and then I had to take a salesman with me. I don't have a problem with the salesman present, however the hard sell tactic is unprofessional. There must have been something wrong with the vehicle or they do not wish to sell cars. I would not recommend ever going to this dealership.
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