Porsche Salt Lake City
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Customer Reviews of Porsche Salt Lake City
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Poor service
by Dissatisfied on 11/21/2024updated 12/03/2024Poor, unprofessional service from the SLC dealership, after bringing our Porache in three times to resolve/repair the parasitic drain issue. The service technician was rude and disbelieving until the car died again for them, after… replacing a working battery. Claimed the starter was bad, although it was also working that same day: Attempted to charge for a new starter, which does not resolve the long running, parasitic drain. We loved Porsches before this experience and had planned to buy another one. Not now, with this kind of service experience. (Lack of service actually.) No thank you.Porsche SLC will rip you off!
by Tyson M on 06/15/2023Porsche SLC ripped me off $2,500! These guys are not honest! Stay away from them. They took $2,500 from me when I purchased a 911 from them as the +1 year of Certified Pre-Owned (CPO) warranty. When I learned the car was damaged and… Porsche SLC did not disclose this to me I sold the car within a month of ownership. I was able to find a new 911 at another dealer did not CPO the car therefore is not warrantied and now Porsche SLC will not return my $2,500.Same as as other dealership
by Pitbullmamma83 on 01/26/2023We took our 2012 Porsche Cayenne Turbo S with 67k miles in for a recall fix. We had a small list of issues we also needed looked at. We disclosed the issues by importance to us as the guy jotted them down in his tablet. 1. Our “check… coolant level” warning was continually popping on and our temp gage would instantly shoot up to 250 as soon as we’d start it even after sitting all night in Utah winter temps (20’s). 2. Our “Chassis system failure” warning is constantly on and our front suspension is stuck on sport while back is stuck in comfort. 3. Drivers side heated/cooling seat does not work. The button lights up but instantly turns back off. 4. Our drivers side mirror and back window were not defrosting. 5. Our speedometer is off about 6-8 miles. He repeated them all back to us in order and said no problem as if he’d seen all these issues before. They gave us a loaner and said they reach out with diagnostics. We heard back later that day with a written work up. They said out coolant was leaking under the intake manifold and all 8 seals were bad. They said they they would need to “remove the seat to further investigate” the heat/cool function. They said they “plugged back in” the defrost for the mirror and window and was fixed. They said they did a basic check as well and my brakes were good but we needed 2 new back tires. They charged $110 so far and wanted $3700 minimum (the seat fix wasn’t included in this cost) to fix the other issues. We know owning a Porsche is/can be expensive. We also didn’t hear a single word about our Chassis issue despite it being our second most important one. You can’t miss it since the second you turn the car on the beeping begins with the screen warning that doesn’t go away and doesn’t allow you to see/use the other screen functions. There’s no way they “missed” or “forgot” that issue. However, not a word about it. We also know that there isn’t a coolant leak as our coolant level hadn’t changed, even a drop since light began popping on and we’ve parked over a white sheet of cardboard to see any leaks. Not a drop. We also had a second opinion and all that was wrong was a bad sensor. They wanted $1,700 to fix something not broken. My defrost still doesn’t seem to be working properly despite being charged to fix it. Not only did they allow us to leave knowing that supposedly we had a coolant leak that could potentially blow up the engine if not fixed but our coolant level was supposedly low as well. If there were truly a leak and it was low, shouldn’t they have at a minimum stated that we can refuse the service and leave, but that it’s dangerous to the car and could cause sever damage if not repaired asap? They also messed with the chassis buttons because when we left the dealership the console Chassis buttons were now all blinking red/yellow constantly which hasn’t been an issue. It still hasn’t turned off. They didn’t mention a word about the issue or a fix for it, but they most definitely messed with the buttons. In my opinion, one of the kids who moves cars around pushed the buttons and couldn’t get to turn off and they didn’t want to be responsible so they just wiped that issue off the list as if they never knew to even look at it (despite our verbal discussions about it, it was our 2nd priority item, and you can’t turn it on without beeping and a warning). We expected so much more from a dealership such as Porsche. We left feeling scammed just like any other dealership. We had also just had it detailed (and I keep it immaculate and dust it every day) shortly before taking it in and it had been newly washed by hand. It was impeccably clean. They said they “hand washed it” before giving it back but it came back dirtier than when we dropped it off 5 hours earlier. There were water spots all over it. They’re not different from any other scammy dealership. . We will never go back unless it’s a recall issue and we will get our work done somewhere else we can actually trust.Thank you for giving us this valuable information; however, for me to look into this, I will need you to email me directly with your contact information so we can find out what happened. Please email me directly. Corey Layton, Service Director: corey.layton@porscheslc.com. Once I can investigate what happened, I would love to call you and discuss areas where we can improve.
Poor after sales service
by Unhappy Customer on 11/09/2022Prior to actually picking up the vehicle, service was excellent and they could not do more for you. After driving it off the forecourt, it was a different story. I had a few issues which I tried to address, such as the new windscreen that… was fitted, but this was sub standard and had a ton of imperfections in the glass. The wheels were refurbished prior to me taking ownership, which were included in the sale price. However, spraying over the old wheel weight glue is basically sloppy. I was told, "What do you expect for $500..?" Finally the lower front spoiler looked as if it had been sandblasted with pebbles which were not evident when I picked the car up, but after washing it, they came to light. It basically needs a respray, but it's not expensive I was told by the salesman when I notified him. To top it off, I was basically told that all the defects must have happened on my route home in the wind. Funny that the hood is nearly pristine but the spoiler and windscreen were effected? All told, I expected more from a Porsche dealership, but getting fobbed off by the salesman has almost forced me to writing this review. One very unhappy customer!70 k service
by Reaganp74 on 04/25/2016updated 05/10/2016I had my 70 k service. I had a couple of other issues that needed to be fixed. Scotty took the BEST care of me. Corey was also really helpful. I love those guys...Purchase of Porsche Cayenne S at Strong Porsche SLC, UT
by Wilford600 on 04/21/2016updated 05/04/2016Our sales experience was the best I've had at a car dealership. Val Kranski greeted us initially and was a gentleman and character through the whole process. None of the usual pressure, tricks, etc. Val provided us with options and was… tuned into what we requested, specifically he anticipated our need for a tow kit installation on our new Cayenne. Val even humored me by taking me back to see a classic air cooled 993 in the facility. Staff, including George (?) were very good to work with; friendly and relaxed atmosphere. I believe the facility manager made a point to meet and thank us for our business when we were leaving - again, a very professional and personable staff.5 Star Excelence
by Dbab5555 on 04/06/2016updated 04/18/2016We're repeat customers four times over so we're well acquainted with the people and overall experience. It's positive from start to finish.Porsche In Salt Lake City
by mara9 on 01/30/2015I purchased a 911 Carrera 4S recently from Strong Porsche, through ZA Konarski. ZA was totally knowledgeable in all elements of a Porsche, friendly, professional and helpful. Others at Strong were also very helpful, including Penny… and ZA's immediate supervisor. Even John, their go to driver, was a great guy and totally professional. I wholehearedly recommend ZA and the rest of the staff. I tiBest Porsche Service
by parkcity958 on 01/19/2015Corey Layton and the rest of the service team at Dave Strong's (now Porsche of SLC) do an outstanding job in every respect. Appointments are available, loaners (usually Cayennes) are provided and the work is done on time and right the first… time. Warranty rights are honored and, when charges are involved, they are quite reasonable. Finally, the vehicle is delivered thoroughly washed and cleaned. All in all, a perfect service experience.Cayenne s service
by darl1 on 01/04/2015Corey Layton took very good care of us, going above and beyond to take care of our needs. We live in Provo and have to drive to Salt Lake for them to service our vehicle, but they are worth the drive!First Service on 991
by red911coupe on 12/08/2014The year is drawing to a close and my practice is to get the oil changed on my 911 before putting it away for the winter. 2014 was the year I traded the 1984 for a new 991 and the oil change came at barely 2,000 miles. The time between… oil changes is now so long it seemed superfluous - but I decided to stick with my practice with the new car for piece of mind. Corey Layton handled the service arrangements on my car - as he did for the clear bra and tinting - and the service went very well. They do a lot more than just change the oil on these routine services. I've been a 911 owner for many years and you do need good mechanics backing up your investment. Routine maintenance on 911's is key. Strong's (now Porsche of Salt Lake City) is a very good dealership to have as your wingman. ///Quality Service and Advisor
by enr1 on 09/26/2014Scott N took my service order, and was very helpful. The work was completed before promised, and seems to have been done very thoroughly. I have been very pleased with the dealership on both the sales and the service side.Fantastic Experience
by fwj1 on 09/03/2014I worked with Val K in Sales. Very professional and knowledgeable about the car and made my experience with Strong a great one. Albeit, I live hundreds of miles away but would return to purchase another Porsche from Val.1st class experience
by jgalt997c4s on 08/23/2014I purchased a used C4S from Teddy P. Even though I was an out of town client, they treated me like I've been buying cars there for years. I will be coming back for sure!Excellent Service
by need4speedclub on 08/04/2014Although I have several alternatives to get my 911 serviced, I prefer to use Dave Strongs Porsche in Salt Lake City. Their service team, especially, Corey L, is outstanding, and never lets me down. Good job team!Good Service
by Red911Coupe on 08/02/2014I have been a customer of this dealership for over 7 years. I have had excellent service from everyone in Parts, Service and Sales. Scott N is the most recent person to help me in the Service Department. He took care of everything from… the loaner car forward and got my 911 back to me ahead of the promised time. Porsche is a quality brand and they work hard to give Porsche owners quality dealers. I think this dealership is an excellent example of that effort. Bill R. Salt Lake CityTerrible Service -
by rkb99hk on 10/16/2007These guys treat customers horribly! Especially if you didn't buy your Porsche from them. Try and find an alternate source for your Porsche service and repairs. They certainly give Porsche a bad name. I love my 911 but will go out of my… way to take it to another Porsche Service Shop next time.
About our dealership
Mr. Montoya, This is the third review you have left on different platforms. The information you have left on each is not accurate. We have all Carfax’s signed, which discloses the warranty eligibility. We even tried our best to have Porsche Corporate make an exception for you. Despite our efforts to help you, you still resorted to spamming all review platforms with false information. In addition, you approved all repairs on your vehicle. We did not take any money from you without your consent.
by Porsche SLC on 06/19/2023