Prestman Auto
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Customer Reviews of Prestman Auto
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The worst dealership I have ever had the misfortune of going to
by Erica on 03/18/2018Prestman is a garbage dealership full of garbage people. I made the stupid mistake of buying a car from Alex. Her customer service was great until I signed on the dotted line, and then I was dead to her. I immediately had issues with the… car. She looked me in the eye, shook my hand, and told me that she would personally make sure the issues were taken care of and she would call the next business day. We never heard from her again. She lied to my face, didn't pass on the information about the issues we had to anyone, and then was blatantly rude to me after that. Her supervisors were just as bad - one never returned my messages. I left messages for Travis for a full week, after the service department had passed all of my information on to him and they asked him to call me. He was never available, I was told, any of the literally 20 times that I called in a span of two weeks. Finally I was referred to Chase, the other sales manager. He was available, but only talked to me to put me off day after day. He never resolved anything and he never returned my phone calls. He eventually claimed he was escalating me to the next level, someone named Devin, who may or may not actually exist. "Devin" was unavailable and no one in the sales department knew his schedule or where he was, ever, over a period of two full days. I was given a generic ops email to contact him at. He never called me back, of course, apparently that is not something that Prestman does. Bottom line, everyone in the sales department is a crappy person who does not care about you and will work very hard to do nothing to help you and to treat you like you are garbage. Go buy a car literally anywhere else in the state of Utah and you will be better off.Lindon utah location
by Chad on 02/23/2018I was in the market for a vehicle unfortunately I have to travel but did so anyways,found a couple vehicles on their lot which would work,spoke with the salesman which wa very nice,we spoke of the vehicles and I was totally aware that they… were branded titles and what the damage was so we worked out the numbers on the vehicle and what my trade in would be,told him what i had for a down payment and where I would like to be on payments to be,yes I was a little over my head on the previous vehicle but was assured that would be ok,I knew within a few points of what my credit score was and told him his words were " there's no worry or doubt on getting you a loan" we filled out the paperwork to process the loan and waited for 2+ hours,we were told that we could take the vehicle to get lunch and when we came back to have my insurance card as well as the payment ready and we would be good to go,came back and a financial manager came and spoke with me and the salesman left,the manager told me that I needed another 4k on top of the 2k for the down payment and my payments would be almost 600 a month ,ummm no on that, the vehicle was 23k,my score was almost a 700,they punked me and tried selling me a mini van that wouldn't seat 8 ppl which I needed, the salesman came up to me when I was getting into my car and gave me his card and said call your financial bank to figure out what went wrong, that's a load of crap but I did and they told me they only finance half of the sticker price so u called and called prestman back and finally spoke with a finance manager and he said that information was false,I've banked with my credit union for over 20 yrs they aren't going to lie I don't believe meanwhile 5 days later I get a rejection letter in the mail saying they tried to send a loan through for over 35k.....what the crap 23k vehicle with 3k rollover plus taxes and licensing isn't almost 36k..I was taken and will never go back.Avoid Prestman Auto! Poor Quality Rebuilt Cars.
by Cobrandy on 08/28/2017Prestman Auto should be avoided at all costs. I have purchased two vehicles from them and almost a third and through these experiences I have found that while they look squeaky clean on the outside, they are selling truly crappy salvage… title cars that are worse than poorly repaired, they are potentially dangerous. I bought my first car from them in 2013 (see my Yelp review). The gist of that is that the car, a 2011 Audi S4, looked great, but on closer inspection had a terrible paint job (drips and runs, no clear coat in places, and bare spots), a cracked rim, problems with the MMI, aftermarket and poorly-fitted sun roof, and a hole in the muffler. I tried to get them to address these issues after the sale and they would not. They actually wouldn’t even do the things they promised they would do before the sale – including giving it a proper detail. Fast forward to 2016 and I decided to give them another chance. I had found two cars that I was interested in on their lot and figured if I bought two at the same time that they would give me a better deal. I was looking at a 2015 Audi S4 and was about to buy it when, after a test drive and in just the right sunlight, I saw a run in the paint! Upon closer inspection I also noticed that the front bumper had not been repaired on the underside and was not attached properly, leaving it misaligned (and because of the damage from the wreck) it could not be aligned. I told the salesman (they are all seem like nice people, but are dishonest as the day is long) that it had a run in the paint. He came out and looked at it and I told him I was a buyer if they would fix the fender and the paint. He checked with Tracy the sales manager (same guy that sold me my 2011 Audi) and Tracy said he would fix it AFTER I bought it! What that told me is that they weren’t going to fix it if I didn’t buy it and would hope that the next guy wouldn’t notice (like when I bought my 2011 S4 from them). Obviously, that put a bad taste in my mouth about that vehicle. I went home and did some research on it and found that it had a very interesting past, which I won’t get into here, but it was enough bad mojo on this thing that I was out. However, I ended up buying a 2015 Lexus IS250F from them a couple of days later. Great looking car. As they were doing the paper work, I ran my hands across the paint (after having found overspray and drips on the two Audis, and sure enough; overspray all over the hood). I immediately went in and told them I was “out” on this car too if they wouldn’t fix it. They reluctantly agreed to do it and I picked up the car a couple of days later. All was good, until… Wife gets in an accident. Body shop calls and says you should see the crappy work they did on the repair down here. Welded stuff and didn’t paint it. Temporary fixes all over the engine box. Broken headlight that should have been replaced during the original restore (not damaged in my wife’s accident). So, I’m disappointed, but the shop ended up fixing everything with the insurance payment and I decided to let it go. Then… A couple of months later we get the dreaded ABS indicator on the dash. Take it into the dealer to find out that the brake actuator should have been replaced after the accident that totaled the vehicle. The dealer report read, “Scanned vehicle and found multiple codes from the brake actuator causing several different attributes of the vehicle to fail, such as the power steering, combination meter, blind spot monitor and several others.” They also showed us that the under dash on the driver’s side was repaired with duct tape rather than being replaced! Instead of doing the right thing or the safe thing, they left the damaged part on the vehicle, putting the future owners lives at risk and putting us in a position to pay a nearly $3700 bill to get the part replaced and the car fully functional and safe again. These guys are scammy. What’s the chance that three cars out of three over the course of three and a half years would all have crappy paint jobs and shoddy repairs? Odds are that the preponderance of their vehicles are not fixed properly but most buyers never figure that out. Stay away from these guys! I know their clean lot and nice looking cars and friendly sales people with their cold bottled water and the lower prices are very enticing, but it’s all a façade. There are reputable places to buy a used car. Prestman is not one.Cool service!
by cool on 06/16/2017Carl did an excellent job repairing our daughter's air conditioner! He was done quickly and explained what had to be done and why. A very good experience! Thanks!Better then ever
by Dan_B on 05/16/2017I have come here twice for my ford focus. My friend and Co worker Refered me to prestman Auto service to get stuff done. The first time I went in I thought I was going to have to pay about $700, but it turned out to be something else and… was only $300. The Secound time I went in something went wrong with my car to the point where I couldn't even shift gears with the clutch. So I took it in and they took a look. After looking at it, they found out that the master cylinder had gone out. So they quoted me that and I had them start on it. The next day they called and told me the slave cylinder also was bad and needed to be replaced. The price went up a lot do to what had to be done for that. But the car needed to be fixed, so I gave them the go ahead. When they got to removing the slave cylinder they found that my clutch had fallen apart also. Again the price increased. It was more then I wanted to pay, but it needed to be done. If I took it anywhere else it would have cost twice as much for the same work. When picking up my car, I got in and out it in gear and started to go. My car drove better then it has ever driven since I got it in 2013. The wait and price was definitely worth every minute and Penny. Thank you so much prestman Auto service for helping me feel much less stressed while my life has been so stressful.Look out for the fees!!
by beinern on 03/28/2017Look out for the fees once they get you in that closed door room (++$500). BTW I did ask for an out the door estimate before closing the deal they did not give it to me. These are fees that are above the sticker price of the car that you… HAVE TO PAY (according to them). They hit you with a $300 security etching fee that is already done to the car so you have no choice. Then on top of that they hit you with a $200 third party inspection fee, again already done you HAVE TO PAY (this is not the state inspection you guessed it that is additional). There document fee is not too high but not low ($399). Folks if it options that have already been done to the car they are not options and should be included in the price!!! if not they are not options!! If that is not enough after the great sales team (see below) have spent a great deal of time explaining that this is rebuilt title and what has been done to the car and that they only accept cars with cosmetic damage, the finance guy starts scaring you into an extended warranty, because it is a "branded" title and you never know what could go wrong. I did finish the deal, but in hind site I should have walked out on the deal, I really hate the hidden surprises. That being said the sales staff were excellent! Scott actual slowed me down and explained everything about the vehicle and about the branded title before he even showed me the vehicle. No pressure no games. The other salesman Bill even went with me to drop off my other vehicle 10 miles away. The vehicle is of good quality. But I will avoid them in the future given the NON-optional, added options and fees not disclosed the the vehicle. This is not good business.Bought multiple cars here
by skyler13 on 03/02/2017I bought a Honda Civic here, referred my Parents to buy an Acura MDX, then referred my Brother in law who has bought a Honda Pilot, and 2 different Lexus sedans. Lastly refered over a family friend who recently bought a Ford Edge. We all… love our vehicles! My only complaint is every time my family and friends buy a vehicle from Prestman the sales reps tell you about a $100 referral program that will get mailed out to your house. Well I have never seen a "$100 referral." To me if your going to make a sale don't lie about a referral program. I will continue buying subsequent vehicles from Prestman!Don't Waste Your Time
by kcm1331 on 01/28/2017I don't ever write reviews, but then it takes a lot to make me angry. I cannot tell you the last time I was this angry, and I've been to four other car dealerships in the last week. If you're a customer looking to buy here, a couple… pieces of advice. First off, be prepared to spend HOURS here. I'm not talking hours total, too. I'm talking hours just trying to get a price. I don't understand why their salesmen don't even have an idea of what their cars' totals are going to be about. It took me two hours (and that's me being nice and rounding WAY down) for me to get an idea of what the total price of the car i looked at was going to be. Second piece of advice, prepare yourself to hear the salesmen trash talk previous customers who "missed out on this great deal" over and over again. I don't even want to imagine the great story they have to tell about me now. Third, take snacks because you'll be there forever and apparently they only offer water and soda and after six hours, you will have a headache from being hungry. Oh, and lastly, save yourself the time and just don't go. Let me give the people at Prestman Auto (in particular, the one on South State Street) some advice, too, because that's only fair. First off, it's NOT good customer service or salesmanship to talk bad about previous customers. It doesn't make me want to buy the car, it makes me think that those other customers had good reason not to buy it. Oh, and it's just trashy to talk bad about other people. The thing is, not one, but two of yours salesmen did this to me. ALSO, one of your salesmen literally said about one of the other customers who looked at this car that "It was pretty sad because they couldn't even get approved for a loan for a $12000 car, which isn't that much." That's incredibly insensitive and I can't even tell you how angry it made me on behalf of those other people that he would talk about them like that. Also, that same salesman acted like I was a total idiot for not knowing that much about cars. Well guess what, that's like half the population of America! I suggest you teach your salesmen how to actually lay out the facts of a car and answer people's questions without them trying to act like customers should understand every fast talking word out of their mouths. Lastly, you really ought to be keeping an eye on the market in your area (if not all over Utah) because that car was NOT competitively priced. I looked at your 2015 Honda Fit (which when all is said and done, doesn't end up being 12000, it ended up being somewhere around 15,550) that was a SALVAGE title and guess what, down the road a couple blocks there was a 2016 Honda Fit and it was priced at a total of about 14,225. It's fine if you company doesn't want to "bargain" with people, but if that's the case, then you'd better price your cars accordingly, keeping an eye on your competitor's prices. Needless to say, congratulations Prestman's. Not only will I never be going to the Prestman's on State Street ever again, but it was such a bad experience that I will never be going to any Prestman's ever again.Crap hole dealership, its a joke!
by rosefamily4 on 08/31/2016I bought my car in July and now it is the last day of August and they still haven't finished our paperwork or sent in the check to pay off the car I traded in! That means the payoff I gave them originally is changed and there is now a late… fee! They do not have their stuff together and they DO NOT get back to you when you call! They told me that it might hurt someone's credit, but only a little. Uhh... No!! I am so frustrated with these people, they now made us pay an additional sales tax before they send the check.... So very angry.Prestman Auto
by Davisidn on 06/18/2016We went to prestman auto to look at a few cars they had on the lot. Clifton Kelly did an outstanding job ensuring us what it was we were buying and was very knowledgeable. He made sure we had everything we needed and was right there with us… until the end, which was well after they closed the doors for the day. I highly recommend both Clifton and Prestman Auto and I will be coming back for future auto buys!Awesome service and Great prices!
by angelasl1 on 04/24/2016Debbie worked exceptionally hard to get us what we needed and wanted. Never acted like a "regular" sells man, treated us like people! And we got a beautiful car at an affordable price.Great experience
by bubblegum2 on 04/23/2016My husband and I went in to look into buying an suv. They were very friendly and welcoming. We worked with Travis Cheesman, He was best car salesman we've worked with. Totally laid back and went over everything with us. Was thorough… with explaining the details and I Didn't feel like I was thinking "what's the catch" the whole time. It was a really good car buying experience which my case this is the first. I would definitely check them out and get a hold of Travis.Oh snap!!!! Professional
by Zacharylp1979 on 04/23/2016Went down to Prestman auto after finding the Jeep I wanted. When I arrived I was greeted by the staff and met with a gentleman named Travis Cheesman. Let me tell you not only can I tell he is an honest person you can tell he cares. He… wanted to make sure that all my questions were answered. After that he made sure that I totally understood everything and after explaining and answering all my questions; we closed the deal and it was very fast compared to other dealerships I've been too. Definitely refer and recommend seeing this guy. Total stud!!!!!!!Debbie is Great
by Taylor__ on 04/21/2016Debbie was great with Presstman auto. Although we were reached out to by another associate we were completely handled by and helped by Debbie. She was more than willing to answer any questions about the vehicle, ensure we knew the… information from the carfax and explain all features and specs. Debbie deserves all the credit and bonus and no one else! Debbie was willing even to go and ensure the vehicle had correct tire pressure and gas for our long ride home. Debbie made the experience great.Great experience!
by Birdie1956 on 04/03/2016We found Prestman Auto on truecardeals.com. We did extensive homework and expected to visit several dealers before making a decision. We stopped at Prestman first, checked out a few models on our list and took notes. No one came out to… interrupt us with sales pitches. When we were ready for a test drive, we met Chase. Knowledgeable, calm, no pressure, easy-going kind of guy. He made the experience worthwhile. We had several great options and feel absolutely confident about our decision. Great deal, sweet ride, and the 5 year, 100,000 mile warranty put our minds at ease. Best car shopping experience ever.Frickin amazing!!
by Nightfury52686 on 03/24/2016I hate buying from a dealer, but these guys are different. Try them out and see what I mean because a simple review is not good enough. My sales guy was Trevor D. Two thumbs up!Satisfied customer.
by PaulaPecapedra on 03/21/2016I purchased my second vehicle from these guys and it is incredible. My sales person was Chase Billings and he was really friendly to deal with nothing you would think to expect from a car salesman. They were able to get everything going… quickly and smoothly and I was out of there in an hour and a half driving my new CTS coupe! Being in sales myself I can appreciate great customer service. I know where I will be purchasing my future cars from now on. Thank you Chase and thank you Prestman Auto. -your new loyal customerRoyal Treatment
by Happycamper235 on 03/20/2016I came in to purchase an inexpensive car for my short commute to work after receiving a referral from a friend. Trevor treated me as if I was buying the most expensive car on the lot. Completely professional and organized process. I'm very… critical and came in with my guard up but was quickly put at ease. I will be a repeat client. On another note, if you're considering purchasing a branded title vehicle, you should call Trevor and allow him to be part of your research. Amazing value.Trevor Durfey at Prestman Auto ROCKS!
by LianaBrown on 03/19/2016This is my 3rd Lexus purchase in 2 years. Trevor once again delivered a red carpet, A+ customer service experience! He is seasoned, honest, easy to work with & makes things happen!! He listens to my needs & puts me at ease. His… professionalism is top notch & he is aggressive but not pushy. He takes time with you as a customer & is very knowledgable at what he does. I trust him & Prestman Auto. They know how to deliver a first class experience & good value. I feel like I have friends at Prestman Auto because they really care about their customers. Simply put Trevor is the best! He has changed my opinion about car salesmen because of the not 1 but 3 car purchases he has assisted me with. He's taught me that I'll never trust another dealership with my business or work with anyone else because of how he has consistently impressed me & taken excellent care of me. Trevor is fantastic & makes the car buying experience easy & enjoyable., Thank you Trevor!First time buy from another state
by GregKras on 03/15/2016I have been researching the Ford CMAX Energi for over 1 month now. I found 3 in California, and 1 at Prestman Auto. All the other used vehicles had 50,000 + miles and were $3,000 - $4,000 more than the one at Prestman Auto. When I called,… the sales person was very upfront with the condition of the vehicle, and left me feeling comfortable enough to purchase the car online. Prestman Auto found financing that same day, and I was on a plane the next morning. They picked me up at the airport, my car was waiting, fully detailed, and ready to go. I am very satisfied with this purchase, and would buy from them again without reservation. Thank you Prestman Auto for helping me get my dream car.debbie francis
by kclements14 on 03/11/2016She was very helpful and kind
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