Volkswagen Southtowne
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Customer Reviews of Volkswagen Southtowne
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Unable to repair, and still charged.
by Jer on 03/04/2025Be very careful when dealing with their service department. I was charged a "diagnostic" fee for a rain sensor issue. They sprayed some water on the windshield, claimed it worked as designed, blamed me for getting my windshield replaced… with non-OEM glass, and then charged me $200. They didn't fix anything. Most places have the integrity to not charge you for something they can't fix. Very disappointing. This was the last time I'm trusting them with my car.The point isn't that you couldn't fix it. The point is that you didn't tell me it was OEM glass before performing the "diagnostic", which would have saved me $200. I spent $200 for nothing at your service department. I was cheated. I spent money and got nothing in return.
Service Experience at VW SouthTowne
by KC on 10/14/2024I recently took my vehicle to VW SouthTowne for service, and the process took over a month from start to finish. Here’s a breakdown of my experience: • Week 1: I brought in my car for inspection, and after a week, the service department… informed me that there was nothing wrong with the vehicle. • Week 2: I received a follow-up call stating that they had identified the issue, but no details were provided about what the specific problem was. • Week 3: I was informed that they were still waiting on parts to arrive to complete the repair. • Week 4: I was told that the technician needed for the job was on vacation, and I had to wait until they returned. A month later, I received another call informing me that an additional part was needed and that I would need to return the car again for further repairs. During the entire month, I was without a car, and no loaner vehicle was provided. I was informed that the dealership does not offer loaners to customers who are insured with Progressive, which made the situation more inconvenient. Overall, my vehicle was out of service for over a month. It was frustrating to have a relatively new car rendered unusable for such an extended period. Additionally, the process of resolving the issue felt prolonged due to delays in communication, parts, and technician availability. It would be helpful if the dealership’s policy on loaner vehicles did not depend on a customer’s insurance provider, as this placed the burden of resolving the situation on the customer.KC, thank you for taking the time to provide your feedback about your recent service experience. We understand the frustrations with being without a vehicle for an extended length of time. We do have rentals (subject to availability) but the repairs do have to be covered under warranty and our drivers cannot have Progressive Auto Insurance. Unfortunately, that insurance company has declined to cover damages obtained to our vehicles by their claimants. We can always improve in the quality of our communication with our guests, as well as getting their vehicles in and out of the shop as quickly as possible without compromising the integrity of the work being performed. We hope that we will have the opportunity to continue to service you and your vehicle in the future.
BE sure to Check Other Dealerships!!!!
by RG on 01/31/2024Big mistake buying from VW Southtown. I usually do a better job checking with other dealerships. Southtown VW gave me a pretty good deal according to them, however checking with Strong VW and Orem VW I could have gotten the same make and… model for at least a $1000 less and the interest rate would have been 2.9% for 72 months instead of the 5.9% they charged me.. Buyer beware - I usually don't go with the first offer which I did with Southtown VW and now I have to live with my mistakes and extra charges. Hope this helps someone - buyer beware!!!!!RG - Update to my previous review: After talking to the folks at Southtown VW - they explained their actions and why my charges were what they were. I am satisfied with their comments and would now recommend this dealership as one who has earned my business.
READ BEFORE YOU SIGN THOSE PAPERS.
by Logan R on 12/21/2023READ BEFORE YOU BUY. I would like to start off by saying Mike is an awesome salesman, however, the service as a whole by this dealership is the lowest I have ever faced in my entire life. I had my 2023 ID4 for 77 hours before the lithium… ion battery fried and I found myself bricked up at a charger. I had to tow the car back to the dealer at this point. This is a 2023 vehicle and they are now telling me the replacement parts will not arrive until July 2024 for a car I bought in November 2023 and on top of all this garbage, they promised me an ID4 as a loaner and this would have made things better. Instead they sold the car they had already promised me as a loaner and now are trying to put me back in a gas car. They were supposed to have the customer relations representative offer me compensation to make up for this [non-permissible content removed] show but she has done nothing but say "we can't do that" which is more along the lines of "we can..... but we won't because we don't want to." This dealership is supposed to be reputable and name brand but they have instead flushed their name down my toilet. JUST GO TO YOUNG DEALERSHIPS. THEY WILL NOT PUT YOU THROUGH THIS KIND TORTURELogan, We understand the frustrations with immediate repairs after a purchase. Because the failure is so unique on your Certified Pre-Owned vehicle, Volkswagen sent out a Rep to inspect the cause of failure. There's no way something like this failure could have been predicted or caught prior to selling the vehicle. Parts being on back order is still a very common issue due to the pandemic, but the manufacturer is doing everything they can to produce what is needed and provide it to the dealerships in a timely fashion. As a gesture of goodwill, we did attempt to put you into a used car rental, however the EV available was sold before we were able to do so. We still have supplied you with a vehicle to drive, covering the daily rental rate. Because you do food delivery, we've even waived the fees that are related to using our vehicles for business use. In addition to that, we've also escalated your case with Volkswagen for trade-in assistance, which has since been approved. We understand your frustrations, but our options in compensation or assistance are limited and we are doing what’s within our power to address your complaints. If you are unsatisfied with that, you have every right to return our rental and have your vehicle worked on elsewhere. Thank you!
Stay away! Find an honest, upfront [non-permissible content removed]
by Miazy Day on 03/16/2023I guess they saw me as a "mark" and upcharged me by about $4000. So, they got their inflated commission, but they also earned themselves another bad review and NO repeat business. I can't say enough bads things about this dealership.… I rue the day I walked in and ended up ((due to being under time pressure to get another vehicle) with a car I don't really like or want. If you're dying to get a VW, find a different dealership. They don't deserve your business. They are everything people hate about car dealerships.Think twice before going to Southtowne Volkswagen
by Jeff B on 06/02/2022I went to Southtowne to trade in my truck for a more fuel efficient car. My truck in KSL averaged $20,000 - $25,000. They gave me $9 but I was in a pinch and needed to get a economic car as I was planing on going back to college soon and… living tye 'starving student' life. tye new used car was approved and I drove off. the following week I heard back from my school I had been accepted and my financial aid came in for me to start immediately. I quit my job got a part time job and started my grueling 40 hour a week school schedule and a 30 hour a week part time job. TWO WEEKS go but and the Friday before Memorial Day I get a call from Southtown informing me they were just now trying to verify my employment. I explained I had changed jobs and was currently in school amd could not be on my phone. The finance manager then bombarded me with texts and voicemails. I gave him the information I had on my new job and how to contact them to verify my employment but explained I was already 70 hours into a grueling week and was dead on my feet could not take a phone call until I was off work at 11 PM and that I would take the holiday weekend off and contact him to discuss this after the holidays the following Tuesday. That Tuesday only three days later I find I have been threatened and bully if you text and voicemail. When I call on Tuesday I am told I have to return the truck too much time is past and I was told this in the most patronizing disrespectful and shockingly unprofessional and demeaning way one can imagine. They have my truck they want their car back and I have no way to get to school or work literally putting me in the most unsettling disturbing and shocking situation. But I find most disappointing is that no one from the air has contacted me to say hey circumstances for you have changed it congratulations on school let's try to find something that will Be mutually beneficial. I have called to talk to the general manager several times over the last several days. yaking a leave of absence from school and have not received any call back from them. I am in a state of shock that this is the world we live in. Be very very careful before making a deal with the devil. I had a beautiful truck that just was expensive to fill. Because of Southtown I now have nothing And my entire life is on hold and my future in jeopardy and they could not be more indifferent.Jeff, We too are upset ourselves with the way things transpired. Obviously, our goal here is to make people happy through selling and servicing cars. When you sought out our help get an economical vehicle, we did our part by getting you into a car that was priced right. We then found a bank that would work with your unique situation. HOWEVER, in the middle of being financed you chose to quit your job, never provided your paystubs and further, you refused to answer our calls and text messages because you were too busy or too tired. Please take responsibility for your actions that attributed to these events. We did our part, but you did not follow through with your part. You agreed to sell us your truck and we BOTH agreed on a price, and you signed the paperwork. You will get the difference in the payoff for your truck The good news is paying off your truck will be reported as a responsible financial transaction. After all this mess that you created, you chose to threaten us with physical violence. We’re a reputable dealership. You were made aware of all the steps taken place, and more importantly you asked us to take these steps for you. The only thing that went wrong was “you” did not do your part and that derailed the entire deal. We have more to say about this deal but to be respectful we will stop here and simply wish you well in your endeavors.
Deceptive tactics and uncaring customer care.
by TJ C on 03/29/2022At one point, this was the best dealership I've ever been to. and Hazen STILL is the best salesman/person that works there. However, I recently purchased a car from Zachary Carlton and the shady and disgusting way the car was presented to… me and sold and than with no remorse or willingness to help when they sold me something I didn't ask for was just so disgusting and scummy that I will never purchase another car from this dealership again. Be cautious. be thorough. don't rely on them to tell you anything. and if you go in asking for a specific thing. you better check every line of the papers they show you to make sure you are getting what you asked for and not something else. Explanation: I came in asking for a Tiguan SE R-Line Black, with black paint and black seats. At no point during our conversation was it EVER communicated that I would not be getting the requested car or colors. The car was not on the lot so they were shipping it, so I didn't have a chance to drive it or see it before signing for it. they DID however show me a very low quality printout of the cover sheet that is on the window. It of course did have the paint/seat color, but I was focused on the cost and extra features, expecting and assuming that the dealership had picked a car that met the BASE requirements I asked for. Once it was delivered the salesman was showing me around the car and I opened it and noticed the seats were tan/white (it's called storm grey, but there is nothing grey about it). I immediately told them this is not what I ordered, he went inside, the Sales manager (Zach) came out with the cover sheet that I signed and said "You signed for it, we showed you exactly what you were getting" I even expressed that I would be willing to wait months if needed to get the car I said I wanted. he again responded "People come in here all the time expecting or wanting one thing, and they end up leaving with something else". His willingness to not even work or try to make something happen is so disgusting and deceptive that I feel the intentionally misled me. I've never bought a car that wasn't in front of me and they used that to there advantage to sell a car. Once the car was sold, they had no reason to give any [non-permissible content removed] about anything. At one point they tried offering me a "deal" "we can buy your car back at near cost and you just pay us ~$3,500 and we can get you the car in the color you want. Right. so I have to pay MORE money for a car I was supposed to get originally. I don't know what happened to this place or the staff here. but this experience has forever tarnished my relationship with them and my family and we will not be shopping from this dealership anymore.Packages charged not told about
by Charla diaz on 03/17/2022I look on my contract and see 4000 I was charged for for enviormental package this is my 3rd purchase and thats the first te I've ever seen that. I'm mad what they never discussed this with me I don't even know what it is ??? But it cost… me 4000 for something I don't want. Wow really. I didn't get the copy of my agreement only got a USB of the first one but nothing on the new one that was accepted be nice to see what's on it would like a copy please.This dealer is very dishonest
by Gene McDowell on 01/31/2020When I was test driving the car they told me how honest they were Didn't tack on all these other fees That was a lie when I got into the financing I told him I didn't want any of their extras Low and behold they added on key replacement… $495 When you leave they don't give your paperwork they put it on a Flash drive So I didn't notice it till I hoped it up to my computer When I called him about it they said to bed you signed it So just want everybody to know this is what you're dealing with with this dishonest dealershipWorst Customer Service
by Bailey Sanchez on 11/12/2019updated 11/20/2019WORST PLACE EVER! I bought my VW Jetta from the dealership, However after only 2 years the clutch went out. They refused to help me, I bought the parts and and fixed the car. Was happy with the result. NOT EVEN A WEEK later my clutch when… out. When it was pulled out it was a broken part, I went to exchange it and ALEX and the service department said they don't Warranty their parts! What kind of Shady company does that... Not to mention how arrogant , ignorant, self-center, and deceiving the sales person was. He told me I could pay another $700 for another part, send in the old one have the factory look at it, and then if they think something is wrong he'll refund my money. So Shady..Wouldn’t honor quoted price from internet manager
by Disrespectedcustomer on 03/30/2019Stan Schindler is [non-permissible content removed]. Or MJ is [non-permissible content removed]. Either way these guys told me on line they would sell a Jetta to me for 21,660. I confirmed twice this is the amount plus TTL and Shan… agreed yes they would sell for 21,660. I get to the dealership and was directed to Phil Green who was a great guy friendly and helpful and I told him what Stan had said and he agreed like it was legit. Then MJ shows up. Wants me to sign a paper stating that if they. Old get me the price I want would I agree to buy the car. I looked at the form and there many blank spaces like trade in info and the car price and I told them I wouldn’t sign anything until the price was filled in. I then reiterated that the price previously agreed upon with Stan was 21,660 so they heard me say the same price three times. MJ says let me see what I can do and comes back with a price or 25,800 and says that is the best he can do. Maybe he could knock off a thousand and if I would buy for that price. Well of course not Stan said that I could get the car for the lesser price and why won’t he honor that price. Then he starts in with what “discounts” I was qualified for which was basically 500 bucks for being a veteran. So let me get this straight you have special pricing for special people and that you are not going to honor the previously agreed upon price? That is right. This is the old lie to the Customer to get them in the door the switch the price and make excuses why I don’t qualify. Stan never said I could get the car for 21,660 if I qualified for certain discounts he lied to get me into the dealership. I confront MJ about the lies and he mumbles something about Stan and training all the while hiding behind the BS qualification keeping his hands tied. When MJ walked away Phil looking ashamed and red faced mouths a sorry to me. This is how Southtown Treats people? Lie to them, lie to a veteran? I was quite pissed and told them please don’t waste anymore of my or your time if the can’t honor the price I was given. MJ stood up and shook my hand and I left. I believe this is a very classic example of why people hate dealerships. They lie and mistreat people purely in Persuit of maximum profit. They don’t give a crap about being dishonest and probably told many more lies to many more customers after I left. Be careful of these guys they know that once they get you to fall in love with the car then can do the ol switch-a-roo knowing that people will take it in the shorts so they can get the car they want. Read all the stories here and on yelp about the regrets people have from these unscrupulous dealership people. And after reading all the stories go somewhere else. Be an informed customer watch the you tube videos on how the game is played. I saved the email chain to show as proof if the owner cares to read them. I hope this helps.Southtowne VW rocks!!
by Sandi13 on 09/27/2018If you've never shopped at Southtowne VW, you need to. Best car buying experience I have ever had. Mike Stidom is the best salesman I have ever dealt with. Spent all day with him and he got me in to the perfect VW. I love my new car!!… Thank you Mike! We will definitely shop here again.Stay away!! They are a bunch of slimey scumbags
by ScammedbyVWST on 05/03/2018Whatever you do, do NOT go to Volkswagen Southtown!!! We had a co-signer. They sent the papers to our co-signer in a different state to sign the papers only to find they had changed the terms in the agreement behind our back. I have… never met more of a slimey man than the finance guy, Tony Seaver. Before all this happened, once we thought we had bought the car, they sent us to Tony where he tried to pressure us and make us feel uncomfortable with upgrading to a package we couldn’t afford even though we kept telling him this. He only hears what he wants to hear and he has that gross salesman type of feel about him. We did however have good experiences with Gabe, our salesman and Nicole who did extend herself for us once Tony threatened us. Overall, I would not return to this place as long as Tony Seaver is working there. This man is shady.LIFESAVER
by Amy_T on 06/13/2017I went to Volkswagen Southtowne with very little expectations and a whole lot of desperation. I was seriously stuck in my car and the trade in value was next to nothing in comparison to what I owed. From the moment I set foot on the lot,… Mujo (MJ) was amazing. I told him I was looking for trade in options or buy out of my old car, and could not even consider purchasing a different car until I knew my options. For the first time in ANY car dealership, I was listened to. Mujo, took the time to listen to what I was looking to do and set the wheels in motion to make it happen. I was overjoyed and relieved with what he offered and the different options available to me. I had my friend with me throughout the whole process, he was also unbelievably impressed. When, in order to make the lease happen, I had to bring my dad in (not an easy feat), he too was impressed. I know that due to the experience and expertise and all around kindness and courtesy shown, VW Southtowne has 3 customers for life.Lied to again by South Town
by twodelta20 on 05/17/2017The lease on my Passat is coming up soon and I've been thinking about buying it out right. Of course South Town knows this as well and has been calling trying to get me in there to purchase a new vehicle or come on in for a special their… having on purchasing your vehicle at 1.9% interest. While we were deciding to make this purchase we again received a couple phone calls. My wife talked to an employee who stated there is no costs for the transaction to purchase your vehicle. Well we decided to come down and take advantage of what we were told. BUT its all just a scam. They have you fill out the same paperwork as buying a new vehicle then tell you about all the fees that's associated with the purchase. I told them all I want is to pay my vehicle off from the lease. They went on about several licensing fees, and when I asked what was the difference I was told they didn't know. There were over $500 in fees they wanted to charge me for just paying my vehicle off. Then my wife advised about the employee who she had talked to about coming down for this transaction and not costing anything. Well again it was the I don't know statement. It was crazy that when you question someone its easier to play stupid and say I don't know. So got stuck at South Town wasted my time. You know how it is sitting in those individual glass rooms as time just stops. So then the big slap in the face came next. They stated there's no way we can give you that low of an interest rate due to the air bag that's in your car. You know the Tacoti one that has killed several people and has many law suits against the company. So now that my Passat has one of these air bags I don't qualify for a lower interest rate loan from guess who. Volkswagen. I had enough, I just got up and left. Called my credit union the next day and they matched the interest rate. So South Town I'm paying off my Passat next week. Didn't cost me any processing fees, and I wasn't lied to. One last thing I hate about going to South Town. As I pulled up into the parking lot its like being attacked by sharks. I couldn't even get out of my vehicle before I had three guys hurrying over to me to shake my hand. I guess the first one who can run over and get the hand shake is the one who gets the customer first. Quit pathetic really. So I'm never going to South Town ever again and will advise my friends and family to stay away.Financial
by Palmers on 05/01/2017Came to this dealership a week ago and was jerked around for four hours, after telling the salesman what I didn't want and they tried to push me into purchasing another lease anyways, finally talked to the financing director and he had the… worst attitude ever! Very bad customer service, didn't care, told us that our loan was waiting approval after papers were signed and said he would get back with us at the end of the day and no returned call!! My husband and I called 7 times within a four day period to talk to the finance director and left messages for a call back and he never called back!! Went in today and talked to the finance director and he was giving us the run around and excuses for the loan!! So we cancelled the loan!! Will never go back!! The way they treat their customers is very unprofessional!! Won't recommend this place to anyone!!Service was awesome
by ShaninS on 04/27/2017Malik Omerovic was super nice and helped me a ton. He explained everything to me and was super understanding.Typical car sales tactics
by BadDealers on 03/01/20171) The "guaranteed Price match and terms" I have documented in correspondences...well let's just say, that didn't happen. (See MVED below) 2) 'Shotgunned' my credit after VW credit lease approval. Was advised that this "form" just goes… with the deal and "we won't run your credit again". Guess what, they did. I even printed the words: Do not run my credit, on the form. SMH 3) I will NEVER finance another vehicle at this location again. 4) They have you complete a survey prior to completing paperwork (Finance). Odd... 5) UNWILLING to recommend! In fact, I will go out of my way to inform people of my HORRIBLE experience. 6) FInance guy? Let's just say I had to point out a few "mistakes" that were on the contract. SMH 7) Driving the Golf R on a daily basis almost makes up for the dealerships shortcomings...almost! The following is provided in the interest of fair use: If you feel you have been cheated in a car deal or have a complaint about a dealer, you can contact the MVED: Motor Vehicle Enforcement Division Utah State Tax Commission 210 N 1950 W Salt Lake City, UT 84134 801-297-2600, or toll-free 1-800-662-4335Charlie and the Loan God
by abrenchley1988 on 01/27/2017We could not be more pleased with our buying experience last night. At no point did I feel pressured or like they were trying to pull a fast one. Charlie Noble made us feel comfortable and confident in our decision. Both he and the Loan… officer who I regrettably cant fully recall his name... Brandon I think?... They worked pure magic with our credit, lowered my payments, APR and got us in a great car! I would absolutely recommend them. On the whole it was not a typical buying experience, it was actually great! Thank you to Charlie and the Loan God!!!!!False advertisers – admittedly. Deceptive – admittedly.
by joecool on 12/01/2016Went in specifically for a vehicle because it was listed for a good price. Test drove the car, liked it, wanted to buy it. Was told they couldn’t sell it for the advertised price unless I also purchased some warranty because they wouldn’t… make any money. Uh, okay. Told them to show me the numbers, asked salesman and finance guy for the out-the-door price multiple times with other specific questions. Each time my questions were somehow evaded… very masterfully. Obviously they do this for a living. About an hour after purchase, I realized that somehow I paid ~$2,500 more than I was originally led to believe the purchase price was. Called immediately to discuss with salesman, finance guy, and assistant GM… there was no interest in discussing this matter on their side and I was simply told that there was nothing that could be done… at all. They had no legal obligations at that point, this is true, however the fact that there was absolutely no facet of concern over the role they played in the situation was very unsettling. Volkswagon SouthTowne: the standard bearer for the used car salesman stigma.Sales review
by QueenTovar on 10/13/2016For the first time in forever I had a wonderful time actually looking for a car. Cesar made it a wonderful and easy experience, understanding and it was like looking at cars with a friend. I've never had such a wonderful experience in a… dealership, not only that; he's the cutest sales person I've ever worked with and I would love to go back.
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About our dealership
Jer, we are sorry to hear that you feel we didn't help. However, a diagnostic is required to address any concerns to validate failure. In this case, it's the after-market additions to the vehicle, which are not covered under warranty. We can fix the issue, but it starts with replacing your windshield with OEM glass, and that's not covered under warranty.
by Julie Davis on 03/04/2025