BMW of Alexandria
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Customer Reviews of BMW of Alexandria
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Excellent Used Car Buying Experience
by Happy New Used Car Owner on 04/30/2024
We had a very good used car buying experience. Our extremely personable salesperson - Nicky Gutu - was knowledgeable about the vehicle and answered our extensive questions without hesitation. The BMW Genius who helped us set up the tech… was very good too, and the Finance Dept handled all the registration details nicely (which meant we put our old tags on the new car and left with a fresh registration without having to deal with temporary documents). The type of efficient experience expected at a higher end dealer.
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Automotive Enthusiasts be warned
by NB on 03/05/2025This dealership seems more focused on making a quick sale than building customer relationships. I spent three days trying to finalize a deal, ready to buy if we could just come to an agreement, but they dragged their feet and never gave me… the appropriate focus. The sales associate—while nice and trying to help—seemed inexperienced with remote sales and unsure of the process. I was concerned about losing the car and kept asking about the deposit, but we kept going in circles over text without getting clear answers. Eventually, I was told, “I’m off tomorrow, put a deposit down if you don’t want to lose the car—we have 20 salespeople.” That night, I submitted the $2,500 deposit as instructed, but it was never processed. The next day, no one followed up, so I had to call myself. When I finally spoke with the sales manager, he seemed unfamiliar with remote purchases and trade-ins, even though many dealers handle them easily. I offered to cover shipping costs for both my trade and the car I was buying, yet they acted skeptical, as if I was trying to scam them. Despite providing multiple trade offers from other dealers, they still lowballed me. The manager said he’d review the offer and call back in an hour—he never did. After waiting another day, I followed up, only to receive another lowball offer with no counter, despite having already submitted the deposit. I was serious about buying and just needed them to work with me, but they never gave my deal the attention it deserved. They lost a sale over $2,000 on my trade. I’ve bought many high-end cars, and this was one of the most frustrating dealership experiences I’ve had.Excellent Used Car Buying Experience
by Happy New Used Car Owner on 04/30/2024We had a very good used car buying experience. Our extremely personable salesperson - Nicky Gutu - was knowledgeable about the vehicle and answered our extensive questions without hesitation. The BMW Genius who helped us set up the tech… was very good too, and the Finance Dept handled all the registration details nicely (which meant we put our old tags on the new car and left with a fresh registration without having to deal with temporary documents). The type of efficient experience expected at a higher end dealer.AVOID THIS LOCATION AT ALL COSTS! Absolutely horrible customer service.
by Codicia on 03/26/2023If there were ZERO , I would give to this dealership for customer service. Be aware The worst experience Pictures below 👇 AVOID THIS LOCATION AT ALL COSTS! Absolutely horrible customer service. At the service department Service manager… is worthless, disrespectful, and dishonest.! I bring my car for oil change service. They return my car with a very bad, licking oil. They damage something on my car. I went back to them and they say they are not responsible when I bring my car there didn't have no leaking whatsoever They damage something on my car. I went back to them and they say they are not responsible that they did put that in the paper for me to see it and I told him that my car didn't have no damage when I did bring my car there I told him they should take some responsibilities they deny everything and they wanted me to pay for the car to be repaired please be careful with this place!! And I asked the manager of the service department that I wanted to talk to the general manager and they give me so many excuses that he was on lunch that I needed to make an appointment. I went into the dealer lobby front desk told me that he was in a meeting and I asked, how can I talk to him? Can I make an appointment? They said that I needed to send him an email. Bad bad experience!! Just imagine taking your car out there for a check engine light and they damage your computer in your car. They going to make you pay for it stay away.!! normally would not write any review but I would like my experience shared with this dealership. Have had BMWs for several years and my experience with this dealership Take a look at the pictures of what they did to my car!!! March 23 / 2023 Girard wright !! Supposed this is the name from the manager from the service department does the name he gave me!!! he will not let you talk to the general managerAvoid at all costs!
by Dave on 03/10/2023Avoid dealing with the used car department here at all costs!! Getting information from the salesperson after I committed to purchase was like pulling hen's teeth; the manager is a nice guy but the dealership does not seem to have their… act together; I sat at the salesperson's desk waiting hours (while the salesperson worked with other customers) for delivery of a car that I was paying cash for (they told me they were "too busy"); and I'm still waiting 7 weeks later for a reimbursement they promised me that day. I gave a 2 star rating only because the price on the 2022 car I bought from them was fair. I'd never deal with this dealership again.DO NOT BRING YOUR CAR HERE. AVOID
by S Harris on 03/31/2021I would like to start off by saying that the negative reviews on this dealership have proven to be true and this was the most unpleasant experience that I have ever had with a dealership. This entire experience felt nothing less than rude… and discriminatory. This is my first BMW and my first BMW service experience and it has put a damper on my view of the BMW brand as a whole. To begin, I called into the dealership and spoke to a service advisor named Karina Gonzalez (who is the rudest, most unprofessional advisor that I've ever dealt with before) and explained to her that I wanted to come in for a service since my vehicle has an active service contract. I asked her to verify that my information showed up in the system before coming in since bmw USA has updated it. She then verified and set my appointment for 10:30am. Upon arriving, she lied to my face stating that my car cannot be serviced on the basis of the service warranty not being transferable from the original purchaser which was incorrect per BMW USA because of my particular service contact type. At this point, I explained to her that she is may have the wrong information because the particular service contract on my vehicle is not attached to any individual owner but is attached to the vehicle. I also explained to her that BMW USA said that the dealer should call them if they have any questions. Instead of calling, she spoke to the service manager and explained that she felt the contract wasn't valid versus actually doing some research into the matter or calling BMW USA. She then walked me over to the finance manager (who I was told name is Chris) to try and sell me a "refresh" aka "extended service plan". Upon arriving to the finance manger's office, she went into the office and left me outside of the office with the door closed to adamantly prove, in my opinion, why she was right about service non transferability. I had to ask to knock on the office window and ask from the outside of the office if I could come into the office to be a part of the conversation. How rude and unprofessional? When I was finally offered to come inside, I was never introduced nor did I receive an introduction from either Karina or the finance manager. The service manager began the conversation by looking at his computer screen and telling me that that there was nothing that he can do on his end since I purchased a "used" car which they sold at their dealership in the past. I reexplained the details that I received from BMW USA and told him that BMW USA asked that the dealer to call if there were any issues or concerns. The finance manger then told said "Well you can call on your cell phone if you want". I then asked again if they could call from their office since BMW requested that the dealer call if there were any questions. The finance manager's arrogant response to me was "Well, I can call in an hour and a half because I have to help someone who is actually buying a "new" car because that's what I do. I'm the finance manager". At this point I'm wondering that if the finance manager wasn't able to help with this issue, why was I brought to you? To be reminded that I purchased a used car and that you sell new cars as if my concerns aren't as important? After this awful experience, I ended up reaching back out to BMW again and ended up getting my service done (under my exact service contract with no issues at all) by another Certified BMW dealership in my area just an hour later. This Certified BMW dealer also verified that BMW of Alexandria was misinformed. I want to end this review by saying, BMW of Alexandria has lost a future customer and I will make sure to let others know that they should not take their money to this dealership because they are rude, uniformed, and lack customer relation skills. I've read other reviews about this BMW location and realized that it seems others have had similar sentiments regarding this dealership and Karina Gonzalez in particular.Horrible Service
by PJ on 08/20/2019I took my BMW in for a new battery after years with the same one and no issues. BMW of Alexandria replaced it. Within 90 days, my vehicle stopped on me and I had to tow it to BMW of Alexandria. BMW of Alexandria charged $500+tax for a… diagnostic and told me two items needed replacement costing $3,700. I was told by BMW Alexandria this may NOT fix the problem (parasitic drain?) and that BMW Alexandria could not check individual parts since no one would pay for them if the "fix" didn't work. I asked BMW rep if BMW expected me to purchase new parts with no expectation of them working and should they fail I would repurchase new items again? When she replied "yes" I was done. I requested my vehicle and was told that it would be at least an hour which turned into more than 90 minutes. BMW of Alexandria said they were charging my battery all night. Does this sound like it may have been a bad battery? My vehicle was driven around the building by BMW techs to the tow truck and I took it to another mechanic. They checked my vehicle for days (including each part individually that I was told by BMW of Alexandria could not be done) and found nothing wrong with it. Took it back and BMW Alexandria replaced my battery AGAIN which I told them I felt was the problem to begin with!!! I believe it was initially a bad battery, but BMW of Alexandria never acknowledged that and this ended up costing me more than $1,200 (bad battery+tow+diagnostic+tow+time off work). Totally disappointed in the customer service. Unfortunately, I will sell my BMW before I'll take it back to BMW of Alexandria.Great Experience
by Joe on 07/21/2019I had a great experience working with Kanchan Sedhai. He accommodating my schedule and permitted me to take as much time in the car as I wanted. Although I ended up choosing a different car at a different dealership, I recommend working… with Kanchan to anyone.***Horrible sales experience***
by MadCrab on 09/08/2016I found the car online & placed an interest to look at the vehicle including a time that worked for my busy schedule. The sales rep immediately started to excessively email, call and text my cell phone. He wasn't working the day I could… go in & was trying to change my request. The pushiest example of car sales I'd ever experienced. When I went into the dealership on my timeframe. I didn't have a particular sales rep I assumed all of them were trained & knowledeable. Clearly my mistake! The vehicle wasn't made available to look at even though the sales rep clearly knew I was coming. I was informed that it was still on the truck & couldn't be brought down even though I had scheduled a time to come & see it. I sat around for @45 minutes waiting for the sales rep to finally find a set of keys to a vehicle that I wasn't buying for a test drive with 'something similar.' When we got back she muddled through the paperwork. Another hour later I was reassured a personal check would be fine when I picked up my car the following evening. I was also assured all of the paperwork was in order & I would be in & out the door in 30 minutes the vehicle would be ready. The day of pickup I arrived at 7pm as scheduled with the rep after working all day. The sales rep was nowhere to be found & the other reps dismissed me stating he would be along. 10minutes later he shows up. Paperwork that was already signed the previous day has to be re-signed. He informs me the vehicle is not in fact out front waiting. It's still in the back and I can see it after everything is done. I was Not applying for a loan but my credit still has to be ran. Another 10-15minutes later he comes back & informs me a personal check will not be sufficient. I understand this part is on me but could & should have been determined the previous day!! Even though I asked several times & was reassured the previous day that I didn't need to go to the bank. 15-20minutes later mngt informs me my only option is to return the following day with certified funds. After being at the dealership for over an hour I was refunded my deposit & left without purchasing the vehicle. Car buying is supposed to be fun & this dealership just made it one of the most negative experiences I've ever had. Splurging on myself for a new to me 2016 BMW shouldn't be stressful, embarrassing & a waste of my time!!Great Car Buying Experience with Osman A.
by Arl2015 on 06/25/2015My husband and I have just had a great cat buying experience with Osman A. at Alexandria BMW. Osman responded very quickly to our initial inquiry via e-mail. When we arrived for a test drive, he greeted us while both vehicles had already… been waiting right in front of the main office ready for us. Osman not only answered all of the technical questions that we had, but also suggested some alternatives. We did not feel any pressure to close the deal, but instead, it was very helpful to discuss various options with him. We ended up placing a custom order for a new BMW, but even prior to us placing the order, Osman had thoroughly searched the database of existing cars to see if a vehicle that met our requirements was available somewhere else so that we could have it sooner. We were also happy to receive a discount off of the MSRP of the new car, which Osman had successfully negotiated for us. Placing the order for a new car took no longer that 30 minutes. Overall, our car buying experience turned out to be very positive due to Osman's competence, a friendly, helpful attitude, and resourcefulness.Returning Customer- More Happier than the First Time!
by bmwgirl15 on 06/17/2015I am a BMW returning customer. I leased my first BMW almost three years ago. Today, I returned that vehicle and entered into a new lease. My car guy, Paul H. Blakeman, is truly incredible. He informed me of options months ago via email and… although I no longer live in his sales area- I decided to drive across country just so that I can continue to work with him. This speaks volumes to the level of customer service that Paul provides. I can honestly say that when I walked away from making "the deal" I did not have any buyer's remorse. Paul presented me with all the best options for me within my budget and helped me make the best decision. I truly appreciate Paul for all of his hard work and for treating me with so much car. Paul is very passionate about his customers and his smile was just as large as mine (if not larger) once we finished all of our paperwork. He truly is my "car guy" and I plan to work with him again in another 3 years!Excellence in all Areas
by SJefferies on 04/10/2015Sue Adebo in service did an excellent job in handling all four of my repairs in a timely and professional manner. I was able to get all items on my repair list completed in one visit. BMW of Alexandria exemplifies excellence in Customer… Service, Auto Maintenance & Repair, Sales & Marketing, and Professionalism, which is why I will continue to do business with them. S. JefferiesExcellent Sales Experience!
by twocoasts1 on 03/12/2015I was a little concerned about going to this dealer based on the reviews here, but a coworker purchased a car here a few weeks earlier and recommended his sales guy. I am so glad I took his advice! Not only were they able to give me a… price that was almost $2k less than another BMW dealer in Maryland, but the sales guy was professional, responsive and very low key. The entire experience was painless. In addition, they were able to beat the interest rate I had been quoted by my bank. My last car was a Lexus and I was extremely unhappy with the sales process. And frankly, I wasn't happy with the first BMW dealer I went to either. When you're spending this kind of money, you want to feel good about it and I definitely do.Bad service
by pattygift99 on 12/01/2014I purchased pre-owned mini cooper 2012 from BMW of Alexandria on July 30/2014. The sale man was great and very helpful on that day. Since I walked into business office. The financial officer was trying to sell the car warranty. As soon as I… say "NO" to ignore the warranty. He thew the paper right in front at me and ask me to sign the paper. I might not buy a $70,000 vehicle but the used mini is still cost me money to buy it. I was decided to leave but since the sale man was really helpful I just let it go. Two days later after the big rainy day. The scratch was coming off from the car which was not shown on the day I purchased. Seems like the paint job was not completely done well. OR it's not dry enough for the rain day. Now the license plate became to be a big issue. I was asking to keep the same license plate. However BMW said they will taking care of. I don't have to worry about anything. On August 22, 2014 I had a call from BMW says the license plate was ready for pick up. I called the lady back but she wasn't there and she never got back to be. I thought that was just the mistake calling because I never requested for the new license plate. On November 26, 2014 I was trying to renew my current license plate. Guess what I found out. DMV system is showing that my current license plate has been transfer to the other license plate which I never ask for. That's right!!!!I've been driving with invalid tag for 4 months. I could a get caught from the police from driving invalid tag. On November 28, 2014 I contact BMW Alexandria right away. "Hugo" he was a sale man was helping us out since the day be began the purchase says I had an invalid tag before the day I purchased the car with them. Which is not truth. I had a copy of my old registration show that the tag will not expired until Jan 2015. Also the sticker on the license plate show it's expired on Jan 2015. Seems like he was trying to blame DMV and me for the mistake. BMW will not take care of anything. I asked the front desk lady for the store manager she said the manager is not in the office today. They left us like we are no body there. I felt very disappoint on the customer service. Never experience this bad customer service in my life. I was the worst decision I made in my life that I step to this dealership and bought the car with them. Very sad and disappointed. I hope my experience will benefit to someone.GREAT BUYING EXPERIENCE - RECOMMEND SAM L
by johnjacob3 on 07/03/2014I purchased a new BMW 335i from this dealer, working with Sam L. Sam did a great job of handling my factory order and keeping me posted on the car's progress. Sam appreciated that we wanted an efficient buying process, and the dealership… largely accommodated our desired approach - no extra add-ons or extended pitches. It was an efficient negotiation process, and Sam worked very hard with me on the price to earn my business. I can definitely recommend Sam L and the dealership team.unethical
by bimmerfan9 on 06/19/2014I worked out a deal on a beautiful M3 and when I showed up ready to pick it up I discovered that the car had been in an accident, I felt that the manager who was handling the sale knew about it and did not disclose it until I pressed for it… and actually found obvious signs of the accident. I was trading a car in which had some minor paint done on the front fender because of a scratch that affected the metal, he noticed that but lead me to believe that he was not aware of the major repair work done on the car he was selling. I was disappointed to learn that after I spent time working the deal out and this was never mentioned and moreover because the first time we met he told me that they were a full disclosure dealer.What a shame.bmw of arlington
by lightening2 on 08/21/2009BMW of Arlington gave me the Greatest overall Price, Value & Customer Service. Everyone I met there was pleasant & friendly. They have a very clean & well maintained showroom & accessory store. BMW Of Arlington exceeded all my… expectations.I found the car over the internet and spoke to a salesperson. Then I drove an hour & half, they had my car & the paperwork all ready for me. I got into the new 2009 X5 Dream car that I wanted & at a price I could afford. They treated me with respect, no games, easy to understand paperwork & nice welcome aboard BMW gifts. I received a sincere follow up for doing business with them & to see if there were any questions. I will definetly recommend them to family and friends. I also was went back to the service departmen to have some accessories put in and they were very honest and full professionals checking and double checking to make sure all parts were installed perfectly .Bmw of arlington no hassle
by bmwkid88 on 05/14/2009I recently was in the market for a vehicle since my lease was ending on my Infiniti. Short version is that I drove pretty much everything... and narrowed my choice down to a 3 series coupe. I requested online quotes from several BMW… dealers, BMW of Arlington was the one responded promptly with not only a detailed quote of the car but also with details on how I could order one. Over the course of an email exchange I made an appointment to perform a test drive and when I arrived I was very impressed with the dealership. The salesman I spoke to on the phone was ready to go when I arrived, quickly found a car and we did the test drive. When we were through he showed me around the lot and we found a 335i coupe that was perfect. When I showed up for my appointment to pick-up the car ,the whole process was handled professionally, everyone was courteous and I was in and out within 30 minutes. In fact the longest time was spent on showing me the features on the coupe. I would highly recommend BMW Of Arlington to anyone. I will definitely be going back there for my next purchase.Great Service
by way2fun_lotus on 03/21/2009Took my 550i here for service on 3 occassions and the service was always excellent and on time. Service techs and knowledgeable and accessible. Receptionists are REALLY beautiful, too. Not that it matters (much).Sales Staff
by robcar on 01/18/2008I have gone to BMW of Arlington twice to purchase a BMW. The first time was about 8 years ago. After being ignored for a very long time...I didn't want to be pounced on, but a friendly "hello, I'm so and so and I'm here to help if you… need it..." would have been nice, I asked for assistance with a car I found on the lot. The indifferent salesman would not let me test drive the vehicle I was interested in because, he said, it hadn't been prepped for sales, but wanted to begin sales negotiations on it. There's no way I would negotiate on a car before even driving it -- perhaps I wouldn't have liked it after I test drove it. The salesman wasn't interested in me after that. I left, drove over to BMW of Fairfax, VA and bought a BMW. I thought that the first trip was, perhaps, an anomaly, given that the dealership always seems busy. So, I gave it another try about 3 months ago. The second trip to the dealership started the same way. No one was interested in me. When I asked a salesman if I could test the NAV (not test drive the car, just see if I liked the NAV system to even consider a new BMW), he said they didn't have any 3 series with the NAV, he said that no one buys the 3 series with the navigation, anyway. He was indifferent, just like the first salesman. I left and bought a G-35 at Passport Infiniti. I'm done with BMW of Arlington.There have been a lot of issues with Nissan Maxima and Infiniti G35 transmissions. It looks like they overpowered the engine and under engineered the transmissions. The rebuild costs about $3,600. Good luck.
Find another dealer
by easyr on 01/08/2011updated 04/27/2025Find yourself another dealer. They are condescending, rude, no customer relations skills, and they will find a way to rip you off. My first encounter was mostly uneventful, having stopped in to look at new cars when my other BMW was at… lease end. They made zero effort to negotiate price below list, despite even turning in another BMW lease (no customer brand loyalty, apparently because the initial lease was from another dealer). They offered only to waive the $350 disposition fee on the old lease, which is standard BMW financial pricing. I called two other area BMW dealers (VOB and Passport) after that trip, and immediately had offers over the phone that were $120 less per month on the lease and zero b.s. fees that BMW Alexandria charges (admin fees). (All other terms were the same.) After pointing out that I had an offer on a much nicer Benz for far less money, they essentially said go enjoy the Benz (which I have now done). I tried to return my car to them at lease end just as BMW Financial directed. More unreturned phone calls for days only to finally get someone days later who evidently couldn't be bothered to do his job. I turned in the car only to have it fly-specked and some bogus nicks treated as "major" damage. When I complained that none of these things qualifies as major damage when using the BMW-supplied disc for sizing up damage, I was told to have my eyes checked. (Having turned in several other leased cars, I know this dealer's standards are incredibly strict.) The service guy said I should just take it to the place I got the car if I didn't like it. (No mention of the fact that BMW allows an inspection by an independent third-party.) When I said I expected courtesy and service, he said it wasn't his problem because we didn't buy the car from him. Everything I said elicited a rude response or chauvinistic comment. I complained to the manager, who to his credit was courteous, but the only thing he cared about was whether I was buying a new car. If I agreed to lease from him -- and i am in the market for a second car-- he'd "take care" of the charges, but otherwise he could care less how his service person acted. He simply told me that his man had been a good employee for years. He even suggested he could find more damage on the car and make the turn-in process even more expensive. Gee, that really makes me want to come back to you for my next car! It was patently obvious that they wanted to squeeze more money out of me at lease end. I've leased several other luxury cars and never been charged for damage before, even when I made it clear I was changing brands. If you're in the market for a BMW -- which I still think are generally nice cars -- you'd be well advised to go to another dealer.BMW still Rocks!
by tootop on 08/17/2012updated 04/27/2025I bought a BMW 5series from BMW of Alexandria and truly was the easiest and best experience ever! I worked with sales without having to make one than one trip and that was to pick up the car. He sent me pictures of each car I wanted and… worked within a reasonable price frame. I had visited various dealerships before and their prices were outrageous, I absolutely love my CAR!! I couldn't ask for more!
About our dealership
Hi Alice - So sorry to hear about this terrible experience! Could you please email us at Careteam@BMWofAlexandria.com so we can look into this further? Our General Manager is concerned and would like to resolve this issue. Hopefully you are enjoying your Mini Cooper though! All the best, BMW of Alexandria
by jgolobbmw on 12/08/2014