Lindsay Cadillac of Alexandria
Customer Reviews of Lindsay Cadillac of Alexandria
Review type:
Excellent Customer Service
by Emnet Menyahil on 09/22/2022The Sales team as well as the finance department were very attentive to our very specific needs during the acquisition of our very first Cadillac Escalade Premium Luxury vehicle. We are very excited and we highly recommend this dealership.… Thank You Barry and Thank you Bill!Easy Peezy
by Charlie on 09/11/2022Knowledgeable, listens to your needs, found the model I was interested within the price range and the type of automobile. They're very efficient throughout the entire sale and financing process They even registered the car with a division… of motor vehicles and gave me the license plateCongratulations on your new vehicle! Our team at Lindsay Cadillac is thrilled to have worked with you and found the perfect car for your needs. Thank you for the great review and please reach out whenever we can be of assistance.
Best buying experience
by Fre on 07/14/2022Cared about my needs and were amazingly flexible.Fre-Fantastic! We are thrilled the Lindsay Cadillac team provided a perfect experience for you! Thanks for choosing Lindsay Cadillac and see you again soon!
God is good!!?
by Hammond on 04/25/2022Jasper was excellent!!! Professional and courteous and kept us updated throughout the entire process.Thanks for the great feedback about Jasper and your overall experience!
Stay Away from Lindsay Cadillac
by Mr D on 01/07/2022Please be careful around their General Manager, Tim Robinson. He lacks integrity and frequently covers up for his employees. This is coming from a good guy, who is hard working, and doesn’t want others to get burned. Trust me.Mr. D- Thank you for taking the time to share your thoughts. We would appreciate the opportunity to learn more. Please contact us and provide more detail ( such as your name and date of visit) so that we can research and resolve your concern. Thanks
STAY AWAY FROM LINDSAY CADILLAC
by Lou DiCioccio on 12/10/2021Classic bait and switch dealership. Employees have no integrity and will do just about anything for a sale. Please don't make the same mistake that I made! Never again!It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Tim Robinson, trobinson@lindsaycars.com, (571) 481-2296
AMAZING SERVICE!!!!
by Jordan on 11/29/2021This is my second pitch through Lindsay. I came in with a wish list of everything I wanted but not sure where to start. They took amazing care of me and had me in and out seamlessly. Thank you!!!Thanks for repeat business! We greatly appreciate it. Enjoy your new car.
Thanks for your repeat business and 5 star review! We greatly appreciate it.
Best in the DMV
by Wavery Brown on 09/18/2021Courtesy, respecting customer needs, providing options.Thank you for giving our dealership such a marvelous rating! Feel free to call or stop by if there is anything else we can do for you.
Ashley was fantastic! The team did a great job! Great experience!
by Caddyxt5 on 05/14/2021Very professional and friendly!Excellent. Thank you for the 5-star rating and allowing us the opportunity to assist you. We look forward to working with you in the future.
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Tim Robinson, trobinson@lindsaycars.com, (571) 481-2296
Great service
by Jude on 12/10/2020updated 12/17/2020Great service with not much up sellWe are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Tim Robinson, trobinson@lindsaycars.com, (571) 481-2296
Excellent in Service
by Christian on 10/11/2019I normally don't write reviews for any customer-oriented business unless it is highly exceptional in terms of quality of service or it turned out to be very negative experience. I can tell you from my personal experience that Lindsay… Cadillac of Alexandria is definitely the former because of their product, people and service. I was thoroughly impressed with how knowledgeable, professional and friendly their sales representatives were when I interacted with them both over the phone and in-person. In fact, I want to call out my particular sales rep, Mr. Jay Emejuru, for his honesty, diligence, excellent service and professionalism because if it wasn't for him, I would have not taken the time to write this review. Like most experienced car buyers, I conduct my own thorough analysis and research on all prospective vehicles regardless if the vehicle new or used and nothing angers me more than you are fed a line of bs from a car salesman who is trying meet his monthly sales quota. What I liked the most about Jay he responded to all my questions with respect to history of the vehicle with integrity, and when he didn't know the answer to my question, he researched it and got back to me promptly with the correct response based on his research. I really appreciated his willingness to help. In my interactions with Jay, I always felt that I was in control of the car buying process and he me assisted tremendously by providing me the answers I needed to make an informed decision. Seasoned car buyers understand that buying a vehicle is a significant financial commitment and I wanted to make sure I wasn't buying a lemon or being pushed a vehicle I didn't want. Jay accomplished all of this in highly respectful and courteous manner. Regardless of the quality of the vehicle, I would never buy or finance a vehicle from dealership that ignores or looks down upon prospective customers with hubris and treats them like garbage. Lindsay Cadillac of Alexandria gets it. They understand that "service to the customer" is extremely important--it makes the difference between customer walking out angry or a vehicle sold. My interactions with Jay Emejuru are a testimony to this fact. Based on my favorable experiences, I would highly recommend Jay Emejuru and Lindsay Cadillac of Alexandria to any potential future car buyer.Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Tim Robinson, trobinson@lindsaycars.com, (571) 481-2296
Lindsay Cadillac Excellence
by Lindsay Cadillac Excellence on 09/27/2019I was treated like an old friend by Will Lang at Lindsay Cadillac of Alexandria, Virginia. The staff there did everything to make my end-of-lease experience easy and the signing of my new lease efficient. Thanks!Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road.
Recent Purchase of a 2019 Cadillac XT4
by Steven on 08/01/2019We recently purchased a 2019 Cadillac XT4 from Lindsay Cadillac of Alexandria and were very happy with the quality of service we received from Sales & Leasing Professional, Micky Pickeral and Finance Manager, Gerardo Romero. We found him… pleasant, professional, detailed oriented, and willing to go above-and-beyond to ensure we were happy with our car selection. Mickey never made us feel pressured or rushed. If you want a really great customer experience, ask for Micky.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Tim Robinson, trobinson@lindsaycars.com, (571) 481-2296
Bait and switch on website
by DellaMarin on 04/27/2019updated 05/03/2019I am unimpressed with Lindsey Cadillac's sales operation. I made a special trip there to see a car that is pictured on Edmunds as available, but they said it has already been sold. I think they bait-and-switch on good deal cars to get you… in the door, then try to sell you less desirable vehicles. Would not go back there.Gone are the days of making things right
by davisdd on 02/04/2019I bought a used vehicle from Lindsay Cadillac on January 12th. It was fairly easy we went in test drove and made the deal it was after that I had the issues.I paid cash for the vehicle and they ran my credit anyway which should never have… happened. When we test drove the vehicle the windshield was fine, however when the sticker was remover the scratched and the passenger side so badly that we have to have it replace. When I contacted the dealership I was initially told that the vehicle was sold as is which I agreed but when I signed the contract the windshield wasn't all scratched up. At this point we would not recommend Lindsay Cadillac on the credit issue alone since this should never have happened in the first place.Can you please contact me directly so I can look into this further and try my best to make everything right? Sincerely, Tim Robinson, trobinson@lindsaycars.com, (571) 481-2296
We Love Lindsay Cadillac!
by V_Bires on 11/19/2018My family has purchased many Cadillacs at Lindsay and it is always a very pleasant experience. The sales staff is very knowledgeable and very easy to work with. Jasper Fazio sold me my most recent Cadillac and she was a joy to work with.Fantastic! Thank you for the 5-star review and for being a loyal Lindsay Cadillac customer. We are happy to hear you enjoyed working with our sales professional. Providing knowledgeable and attentive customer service is always our goal. Enjoy your new ride!
Thank you
by Tahoe202 on 10/10/2018Thank you Mickey and Lizzy for taking great care of me. Your service and great smiles were much appreciated and may this be the start of a lasting relationship. MurphyGreat! Thank you for the 5-star review. We are happy to hear you received such friendly customer service. As well, we are looking forward to continuing to working together in the future.
Great!
by Dcproman on 04/16/2018I recently bought a 2017 Cadillac STX from Lindsey. The car had been used as a convenience car by the dealership with only about 5000 miles-an approach I have used before in car purchases. John Vyas was greatvery Helpful with no… pressure or upselling a new car. He respected both my time and experience. I will be using this dealership to maintain the car due to my experience with the sales approach.Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Tim Robinson, trobinson@lindsaycars.com, (571) 481-2296
Used 2009 escalade
by Simonsez15dj on 09/04/2017Going on a year since i bought a 2009 escalade from lindsey, ever since i bought it there has been nothing but problem after problem, first they didn't fix the problem with the front tire they just filped it with air, then the radio juat… shuts off, the compressor went a month in and the liftgate wont even open anymore, they dont guarentee anything you buy from them and get nasty on the phone and say its used you get what you buy, they are one of the worst dealers to buy from, stay clear of this place, they just cover up problems with the vehicle and then sell it to you but wont repair anything, i would never buy anything from them again !!!! Bad customer service its all about them making money.Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred in our dealership. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Tim Robinson, trobinson@lindsaycars.com, (571) 481-2296
Great Car Buying Experience
by DougRVA on 03/16/2017Salesperson Ricky Knight was great! He went the extra mile to be sure we got the car that has made us very happy. We originally came to see a Chevrolet Impala, but found that it did not have all the features we wanted. Mr. Knight worked… hard to find a car that had exactly what we wanted. This is my second car from Lindsay Cadillac and both have been/are super. I will happily recommend Mr. Knight and your Dealership to others. ThanksThank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Ricky and our team were helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Tim Robinson, trobinson@lindsaycars.com, (571) 481-2296
Pre-Owned Purchase
by bwilliams18 on 09/02/2016Got a great deal on a pre-owned 2013 Ford Explorer. My salesman, Will Lang, was very kind, courteous, and professional as well as extremely helpful throughout process. The finance manager, Daniel KuyKendall, was great to work with as well… and very flexible in working out great loan terms.
Emnet- Barry, Bill and the Lindsay Cadillac team are thrilled to read your review and thank you for your patronage! We are excited to have assisted your family buying their first Cadillac Escalade Premium Luxury vehicle and want to welcome you to the Lindsay Family! Enjoy your new ride!
by Lindsay Cadillac on 09/23/2022