Ourisman Chevrolet Buick GMC of Alexandria
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Customer Reviews of Ourisman Chevrolet Buick GMC of Alexandria
Review type:
Used Car Sales, Total nightmare
by Kurt on 10/24/2023
Worst dealer experience of my life, this is used car sales it is completely normal to make an offer and receive a counter offer and meet at somewhere, this people calls you to the dealer saying they are going to discuss the price and see… what they can do after you drive one hour to the dealer, they say “our price is fixed”, “take it or leave it”, “if your budget is tight we have cheaper cars” with an insulting attitude.
32 reviews
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Service
by William. W on 07/25/2024Mr bill was very professional and friendly...he explained what I needed to do with the loud tires.William, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
USAID
by Marlon J on 04/03/2024we were very happy with the service we received. they got us right in even thought we didn't have an appointment. Glad to have a team like Ourisman on our side!Marlon, we appreciate your positive review about your recent experience with us! Thank you again for choosing Ourisman Chevrolet Buick GMC of Alexandria and we hope to see you again.
Used Car Sales, Total nightmare
by Kurt on 10/24/2023Worst dealer experience of my life, this is used car sales it is completely normal to make an offer and receive a counter offer and meet at somewhere, this people calls you to the dealer saying they are going to discuss the price and see… what they can do after you drive one hour to the dealer, they say “our price is fixed”, “take it or leave it”, “if your budget is tight we have cheaper cars” with an insulting attitude.Thank you for taking the time to leave us feedback about your experience with us. We hope you are willing to give us another chance. Please reach out to us at (703) 329-1600 so we can work towards a resolution.
Charged for services I didn't authorize
by Yolanda on 04/04/2023HorribleThank you for reaching out to us. We regret to hear about the situation you have described. Please contact us at (703) 329-1600 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Won't be back
by SKindel on 02/27/2023Drew should be coached on better listening and communication skills. Also needs to understand how to provide good customer service engagement.Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (703) 329-1600 when you have a chance. Thank you, and we look forward to hearing from you.
Lack of Responsiveness Highlights Poor Service at Ourisman Chevrolet
by SteveVT on 12/21/2022It started last Wednesday when I made an appointment for Friday and asked if my car would be ready by Friday afternoon or Saturday morning. Nobody responded despite replying to the automated text message and calling my service advisor… (Jessie) and leaving a message. I showed up at the dealership on Friday morning to find out that they didn't have the part I needed, I needed to buy it and they would get it on Saturday, but couldn't fix the car until Monday. Fast forward to Monday. I drop the car off with the intention of picking it up on Monday afternoon or evening. Despite emailing Matthew Frick using the original scheduling appointment email that he claims to see in his email and respond to, texting back my new new service advisor (Drew) using a text chain that he had responded to previously and leaving him a voicemail, I didn't hear from anyone at Ourisman. I called about 8 AM on Tuesday to find out that I needed the other axle repaired. In the end I paid almost $2,000 in repairs and was "generously" given a whole $100 (a bit above 5%) refund for all of the lack of response. Not happy and likely finding a new Chevy dealership in the DC area to use for any repairs as this isn't my first rodeo with problems here. I keep going back because of its location near my house, but unlikely to do so in the future and definitely won't buy a car there.Hi, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (703) 329-1600 at your earliest convenience to discuss how we can turn this experience into a positive one.
This is pretty typical. I tried to respond by calling the number listed below (703) 329-1600 and asking for the person listed (Nora Sutter). First problem, that’s the phone number for the Ourisman Chrysler, not Chevrolet. Second problem, there appears to not be a Nora Sutter at either the Chrysler or Chevy dealership. I got transferred around about 5 times before landing in a random service voicemail. Since I can’t get a service advisor to call me when I have a car there or leave a message (see above), I didn’t leave a message. Still waiting for call back from Ourisman Chevrolet about call I placed yesterday looking for copy of receipt for service back in October. Please reach out again Nora if you exist or give me a name to contact. Difficult to turn this into a positive experience when I don’t know who to talk with.
Don’t use Text Us button for them. The person appears to be from Sales.
Anoush is the ABSOLUTE best!
by Renee Richardson on 11/05/2021I have purchased both new and used cars from this dealership. My sale man is Anoush and he not only get deals done, he ensures you get the best deal and the vehicle you want. He pays attention to detail and provides suggestions based on… what you tell him you are looking for in a vehicle. He is very knowledge and works hard until he is sure you are happy. Even after purchase Anoush will stay in touch year over year to ensure your vehicle is fine and assist you with any service appointments if needed.Horrible service
by Horrible service on 10/10/2021Day light robbery! Came in to patch the tire and change oil. Was charged $396.00 due to "labor" cost and the tire leaked the very next day! Avoid at all cause!You couldn't pay me to shop here again
by Kristen on 07/21/2021Ourisman sold us a used car and one day after driving it off the lot, the front strut started making noises, the display screen started shorting out, a piece on the exterior popped out of place, the steering wheel became hard to turn, and… the car began accelerating slowly. In the four weeks that followed, we made five trips out to the dealership and had a total of one of these issues resolved. 1. We showed up for appointments they made for us, only to be told we weren’t on the books and they didn’t have time to look at our car. 2. We showed up for appointments they made for us, only to be told that the part they said would be in hadn’t arrived — not their fault, but why not call to cancel my appointment? 3. We confirmed with supervisors on the phone and via email the issues we needed them to resolve, only to show up and be told that they didn’t have any idea what we were talking about and we needed to bring it back another day. 4. We were told we’d be given loaner cars via phone and email, only to show up and be told they had no loaner cars for us. We live in DC and the dealership is in Alexandria, which makes for very expensive Ubers. 5. We were told they would fix our display screen that had been shorting out, only to show up and be told that they couldn’t do this and we needed to make an appointment at another Ourisman location. 6. They allegedly fixed the strut and mount but it is still making a knocking noise and whatever they did did not fix the problem...again. This entire process required 12+ hours of time off work, for nothing. They talk to you like you’re an idiot. They act confused when you try to confirm details in person that were discussed via phone or email. They get mad when you let them know details had been confirmed via phone and email. They offer no apologizes for any inconveniences caused. They do not care about your time lost. Terrible communication. Horrible customer service. They love making sales. They hate helping customers. I’ve truly never had a worse experience with any company. If I could undo this purchase, I would in a second.Insurance negligence
by Carmen McGill daughter on 06/11/2021I have called Sandy several times and left voice mails. No response! Hattie Jones’s Buick was serviced in early March, 2021. Although the invoice said that Endurance insurance was contacted, Michael Mansilla said that no claim was ever… made by your company. Ms. Jones has full coverage on her car, so she should not have had to pay$1,670.81. Why wouldn’t you be truthful? Why dupe the loyal customer? Submit the full coverage insurance claim to Endurance and refund Ms. Jones’s money!Did not properly diagnose my car
by Hlwunlimited on 12/25/2020charged me 3 thousand dollars and my car was still not fixed.Horrible
by Wilmar Rod on 12/18/2020I made an appointment for an oil change and took my car there. I was told this would take about an hour. After more than an hour and a half I went to my service advisor to ask for a status. He said that there was one more car ahead of me… and then mine would be taken care of. I told him that as I had told him earlier I had an appointment and he told me that didnt matter, that all the appointment did was make sure that I had a place that day, but that it was first come first serve. Of course this didn't make sense, especially since I had a specific time for my appointment. However, I just waited. After about another hour went by and people that I saw get there well after me were leaving I went to ask for a status again. He told me that my car was being worked on and almost ready. Another 45 minutes went by and nothing. At this point I was outside visibly upset and frustrated. Another gentleman that worked in a different part of the dealership walked by me and asked me if everything was good. I explained to him what was going on and he told me that he would look into it. He came back a little bit later and informed me that my car could not be located. Obviously, this seemed unbelievable. One of the gentleman that works washing the cars came over and asked me what my car loooked like and what my keys looked like. He then asked me to walk over to the box where keys are kept and I found my keys there. He said that it was done and nobody realized. About 10 minutes later he pulled over in my car, but as I was headed in that direction my advisor walked by me and told me that the oil had not been changed yet. But, not to worry because they would have it changed and not charge me as if he was doing me a favor and as if the price of an oil change was worth 4 hours of my time being wasted on my day off. Needless to say I will never be back to this dealership for anything or recommend to anyone. I've been to a lot of dealerships in my lifetime and although not all are perfect, none have ever come close to this horrible service and lack of respect towards a customer.Decent service
by dohar001 on 11/18/2020My service provider tried to stop me from getting a $10 discount on my service. It was extremely rude and disrespectful.Quick and easy car of our dreams!
by Eva on 05/28/2020It is not too often you can say you had a great experience at a car dealership. We were tired of the run around, tired of being just a number on a sales board, and tired of feeling like sales people couldn't help us or were unwilling to… work with us. We contacted the dealership, which is an hour away, as our fourth dealership of the week. We were put in touch with the sales manager Abdullah. I had some questions on a vehicle which he answered immediately. I was confident he knew what he was talking about. We already knew what we wanted. I explained to him what we were looking for, our budget, and the bad experiences we had already encountered that week at other dealerships. We were tight on time, and low on patience... he took our request and went to work. He promised to work with us and told us he would help us. He called us back promptly with great news. He got us into the vehicle we wanted in a price we could afford. He was genuine, kind, helpful, and timely...No games were being played. We felt that he really listened to us, and really did his best on the price to get us in budget. We are very happy with our vehicle, the service and interactions were outstanding, and we will definitely be repeat customers.Great experience at Ourisman Chevrolet
by Bernard_K on 05/04/2020Abdulla Hanifi did a great job.Responded quickly to all my inquiries.Worst experience ever
by Jamal on 11/28/2019Dont take your vehicle here worst service department everVery helpful
by Joe on 08/16/2019updated 08/23/2019We bought a used car from Nicole. She went above and beyond to help us out and made the experience much more enjoyable.No complaints
by Bob on 08/16/2019We bought a used car from Nicole. She went above and beyond to help us and the experience was all good.Quick Assistance in an emergency thanks to Jeff Johnson of Ourisman.
by FrankSch on 05/07/2019updated 05/13/20192 of 6 cylinders of my 2004 Buick Le Sabre stopped firing on my way to work. I had to relay on the remaining 4 cylinders to get home safely. I called Jeff at around 0730 on 29 April 19 and he told me to come right in although my appointment… was for the next day for routine maintenance. I drove to the Ourisman Chevy/Buick dealership in Alexandria. I was out with two coils replaced as well as routine maintenance and was able to return, safely, to work the next day thanks to Jeff and his team.Great place
by Kenrick on 04/02/2019updated 04/08/2019Great service, they are concerned about your vehicle, and make the customer feel satisified.Another EXCEPTIONAL Five Star service experience at OurismanChevy-Buick!
by EricKatz on 01/22/2019updated 01/29/2019Thanks again to Ourisman Chevy-Buick for another exceptional service appointment on my 2011 Buick Enclave, a car that I purchased at Ourisman Chevy Buick, Alexandria. Mike Seed, my service representative, got me scheduled for unexpected… repairs and provided me with a loaner car at no expense to me. The repairs took two week days due to the requirement to obtain a new radio, but I was not inconvienced as i used the Ourisman loaner car to commute back and forth to work wile the parts were shipped and installed. A special thanks to all of the service employees at Ourisman Chevy Buick for making the scheduled maintenance and car repairs on my 2011 Buick Enclave so smooth and efficient! Although I live closer to other Buick dealerships in Woodbridge, VA, my wife and I always make the drive to Ourisman Chevy-Buick! Our Buick maintenance work is done correctly, completely and quickly the first time! Keep up the exceptional work Ourisman Chevy Buick of Alexandria! Eric K.; Woodbridge, VA; (A loyal Ourisman Customer since 2016)
Chevrolet Equinox
Buick Enclave
GMC Sierra 1500
Chevrolet Suburban
About our dealership
What sets us apart
Come get our Ourisman Lifetime Edge! That's a LIFETIME guarantee on the engine of your vehicle PLUS complimentary car wash and service loaners!
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Customer Lounge Area
Thank you for taking the time to leave us feedback about your experience with us. We hope you are willing to give us another chance. Please reach out to us at (703) 329-1600 so we can work towards a resolution.
by Kiara Dou on 10/26/2023