Rosenthal Landmark Honda
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Customer Reviews of Rosenthal Landmark Honda
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Unprofessional and uneducated
by drtl on 06/10/2022Please consider taking your time and business in another Honda dealership, it will save you time and mental peace. My family has bought numerous cars from this dealership for over 20 years and we have always encountered excellent,… helpful representatives. We have bought new and used cars from every model and trim levels. We have never encountered any issues until this year. When I arrived inside the dealership, I was not greeted by a single staff member. I encountered Mark Davis as the salesperson when I came into the dealership in late May of 2022. Even though I was approached by him, another customer for which he had an appointment came in not long after, and Mark was struggling to give service to two customers at the same time, which was very unprofessional. For the love of God and the whole management at Landmark Honda, this guy is nothing but [non-permissible content removed]. He made promises and gave me his word regarding the shipment of the car, the arrival of the car, paperwork forms involved with parties, etc. Abraham on the other hand was an excellent staff member that helped me with the rest of the car process. He was nothing but honest and patient with us the entire time and consistently kept up with constant communication during the entire process. I highly recommend not coming during the holidays, especially Memorial Day, I walked out with a Civic Sport Sedan 2022 for $30K+. I understand we are in a pandemic and war as of now, but the dealership charged almost $5k for the Memorial Day commission and they were forcing me to buy the extra packages for the car, which added at least $2K-$3k or else they won't sell me the car. With taxes, titles, and fees, it was also an extra $2K-$3k. Mark Davis assured me with his own words that his walk-out price for me would be under $30K. How is someone like Mark Davis even mentally stable to work at all? This is absolutely absurd!!! I got an aneurysm being in the Honda Landmark dealership.Terrible
by dodgeramguy90 on 03/14/2018Came to the dealership with a friend looking to lease a civic. The salesperson was trying to move us very fast, asking to apply for credit before we had even gotten a chance to see a car. He took us out to try and find one of the cars,… rather than just grab the keys to one we might like. Once we settled on which one to test drive, the salesperson sat in the back seat on his phone and just told us to keep taking a right while he played on his phone. Our test drive was literally the little block that surrounds the dealership. No real road, no highway, nothing. Then when we got back inside he went right back to pushing the credit pull. He didn't want to try to find us the perfect car, or talk to us more about options. All he wanted was a credit app. On top of that he wouldn't talk numbers without pulling credit, and that is bs. Dealers know numbers and can estimate them, but he didn't want to. He wanted that credit app. We left and went right to Page Chevy and they were night and day better. Will not ever return to Landmark Honda.They took my deposit
by saanviP on 04/07/2017I visited on first week of April, initially they ran my credit check and as my employment contract was for one year, they denied to provide a finance, so asked them that i can try by my self. They said that in order to reserve the vehicle… you just need to pay some amount which is refundable. Due to circumstance changed i asked them to refund my deposit. But they didn't refund. Insulted me in their office. Please save your money.Leasing Experience w/Honda Landmark
by Gemini42 on 05/20/2016On 7 May 2016 I leased my third Honda Civic from Landmark Honda and would like to say to anyone reading this, that it was a very pleasant experience and did not take "hours" to complete. My leasing/purchasing agent was Mr. Minhaj Adeel,… and I highly recommend him as a sales representative. I am not the most trusting person when it comes to car dealers so when I say it was a pleasant experience and recommend Mr. Adeel and Landmark Honda, I'm being truthful. Mr. Adeel, and the finance manager/Joe, were very helpful in working out the financial aspects of my lease and I am enjoying my new Civic. I have also recommended Mr. Adeel to my daughter who also drives a leased Civic from Honda Landmark. In closing, I am very pleased with the overall service/customer assistance I receive/have received at Landmark Honda and highly recommend the dealership to anyone interested in leasing or purchasing a Honda.promises promises
by equalearl81 on 05/17/2015Purchased a one year old Honda pilot from Landmark. The salesman had no education around the car whatsoever and continually asked us throughout the experience "are you going to buy a car today?? If you are not I need to move on to another… customer." He made several promises throughout the purchase that were never lived up to, one was replacing a damaged tail light, another time he offered a free detailing on the dealer, also stated he would call us within a few days to verify we were pleased. None of this happened, when inquiring about the taillight I was told they had no idea what I was talking about, on the detailing everyone also played amnesia. At the time of purchase they actually tried to up the sticker price by another $1500, I caught this and was told they originally miss-priced the vehicle and that was now what I would have to pay. I told them this was unacceptable and they agreed to sell me the vehicle for the sticker price that was listed on it for the prior week that I was looking at it. My overall opinion of this dealer is 1) they just want to sell you a car with their financing and get you out the door 2) the sales people inside no nothing about the vehicles themselves and it is very apparent, even to the point where they will admit to you they know nothing about the model you are shopping and continually have to go ask someone else for the answers to your questions. 3) The Honda brand sells itself and that is how this place continues to exist. I was advised against buying a car from this dealer and did it anyway, I should have listened. If you want to buy a car from a dealer that will follow up, appreciate your business, and do what they say you should not purchase a car from this place.Landmark Honda is a scam !
by ILostthey1 on 04/14/2015I went to Landmark Honda because a friend of Freind worked there. He was going to give me a great deal. Worst decision I've ever made ! I put 5k down to lower my payments and it didn't lower it at all. When I took my car to have the… interior and exterior sealed. Someone must of took my brand new car home that night because when I got it back the next day it had 60 miles on the odometer ! The salesman never got my phone working by Bluetooth and still till this day it doesn't work properly !Landmark Honda and Joe is the best
by ejr204 on 10/31/2014Joe Chedid helped my wife and I buy our first new car. It was the best experience we could have hope for. Joe was very nice and entire process was easy and quick. I would highly recommend contacting Joe to buy your next Honda!Hello ejr204, Thanks for the review! Glad you had an enjoyable experience with Joe and the entire Landmark Honda dealership. Enjoy your new car, and we look forward to helping you again! Best, Landmark Honda
Best Car Buying Experience!
by rely1 on 10/23/2014I recently purchased a new 2014 Honda CRV at Landmark Honda, and am very pleased that I did so. What a great salesperson, Jim!! He answered every question that I had and demonstrated the various features and options. He really helped me… find just the right vehicle for my driving needs and kept me within my budget. Thanks Landmark for a great experience, I love my new Honda!Hello rely1, Thanks for the review! We think Jim's great too--glad he was able to help you through the car-buying prices. Enjoy your new car, and we look forward to working with you again in the future! Best, Landmark Honda
I regret giving this dealer a sale.
by roliphant on 09/07/2014This review addresses the sales department, not the service department. I had a miserable, infuriating experience with the sales team and do not recommend this dealership to anyone for any reason ever. They do not care about the customer… and I'm very upset that I gave them a sale. I was dismissed, treated rudely, and blamed for the following situation. I purchased a 2014 Honda Accord from Landmark Honda a few weeks ago. I wasn't satisfied with the sales process to begin with as I felt a bit bullied but I accept my role in allowing that to happen. On my fourth day of ownership, a Saturday evening, the battery died on me while I was in New Jersey, 300 miles away from home. I was shocked and angry and immediately called the dealership and asked to speak with my sales rep. He's a nice enough guy and tried to help me figure out the issue since the service team had gone home for the day. I heard him ask for help from two different sales managers while I was on the phone. Neither could be bothered to speak to me directly and all they offered was "tell her to call roadside assistance" and implied that I'd "probably just left my lights on or something". I'm not an idiot nor a novice driver. No manager got on the phone to apologize or show me any concern or to walk me through the situation or to make me have any faith in this new car that had just failed me. In fact, they were entirely unhelpful and instead inferred that it was probably my fault. Infuriating. Thankfully, I had AAA and gave them a call. They arrived an hour later and gave me a jump then tested the battery -- the test came back as "bad cell". The battery was dead for good. AAA proceeded to follow me to the gas station so I could fill up and drive all the way back to VA without having to turn my car off, because it likely wouldn't turn back on. The following day I called the dealership again to get some help. I left a message for a manager to give me a call. 2 1/2 hours later I still hadn't received a call back so I called again and asked to be placed on hold until a manager could speak with me. I was pretty upset about this situation and to this point had had to navigate this entire ordeal on my own. After holding for several minutes I was finally connected with a sales manager named John P. My interaction with this individual made me so furious I was nearly brought to tears. He immediately took an attitude of "What's your problem?" and "Why are you bothering me?". He was rude, combative, tried to make me feel like an idiot, gave me misinformation and again, blamed me for the situation. I had friends in the room with me while I spoke with Mr. P and they couldn't believe how he treated me. He told me to call Honda roadside assistance to have my car towed to the dealership. I called and it turns out I don't have Honda roadside assistance. I called the dealership back to try to get some kind of help out of anyone. I was transferred to another sales manager named Theresa who was sufficiently apologetic and kind. However, she said she would call me back with a "plan" but I didn't get a call back until the next day. She says she wrote my number down wrong. Fine, but my number could have been tracked down on the paperwork at the dealership. On my own, I found out that the service department opened at 8am on Monday and planned to have friend jump my car so I could drive it there, then have my sister drive me to work. Again, making any effort to resolve this situation by myself, with no help from the dealership. When I pulled into the service bay the next morning, the gentleman in the service department immediately apologized for my inconvenience and said about my battery situation, "this isn't uncommon, unfortunately. It happens once or twice a month with new cars." That was a huge relief and within seconds, two days of frustration was eased a bit. He assured me that they would replace the battery (at no cost to me -- you better believe you're giving me a working battery I already paid for) and monitor my car throughout the day to make sure there weren't any other draws on the battery. Fine, great. I ran into my original sales rep as I was leaving and told him how upset I was with the whole ordeal. He introduced me to the General Manager, Joe W. I had only a few minutes before I had to head to work to express to him how I had been treated by his staff. He was apologetic but at this point I needed much more than an apology. When I picked up my car I was again subjected to rudeness and combativeness from Mr. P and W's offer to cover my 5,000 and 10,000 mile service (a total of $160) was a feeble response to my experience. However, after day 3 of losing sleep and being extremely upset about this situation, I had to let it go for my own good. I remain extremely regretful that I gave this dealership a sale and if I could return the car, I would. Avoid this place.Hello Rachel, We apologize profusely for the inconvenience, and absolutely wish that it hadn't occurred. Unfortunately, these issues do happen from time to time--we went through our records, and your battery had passed all the tests that Honda recommends we do upon delivery. On rare occasions, a battery will fail even after these tests are completed--this is what happened in your case. It is very unfortunate, and we apologize for the lack of concern shown by our sales manager when you called. We have implemented training of our staff for handling situations like yours in the hope that this won't happen again. Unfortunately, nothing we can do at this point can change what occurred to you. Mr. Waldman, in good faith, did the only thing we could do and offered complimentary service. We do understand that nothing we can do can change the inconvenience that already happened, or the aggravation you suffered. Again, we apologize. We wish you many years of happy driving and enjoyment of your vehicle, and remain here ready to service your automobile in the future if you so wish. Best, Landmark Honda
WHAT A RIP-OFF DEAL AT THIS DEALERSHIP!
by mjz5488 on 07/11/2014When I helped my 20 yr old daughter get her first car and we found Landmark Honda might be a good place to shop. After an hour negotiating, I let my daughter test drive and so she think she found her car. I had to do something so I let her… finish what she need to do. She was told since she is new first time buyer she cannot qualify for lower priced car (??). The sales rep lied big time!! I don't understand that in spite they said she cannot qualify, they gave her a 2010 Honda civic at a price almost like a new car 24,000 and the interest rate was a whooping 24%!!! All this I discovered after we went home and I read the docs. What a rip off.. that 2010 Honda civic was not even good condition and they sold it to her?? Never again should we shop at this place. BEWARE!! the sales rep say one thing and do another. The car broke down after a few weeks!Hello, We're very sorry to hear that you and your daughter had a less-than-satisfactory experience. If you have the time, could you email us at careteam@landmarkhonda.com with more details about your visit (your name, the name of the salesperson you worked with, when you came in, et cetera)? We'd love to help you out in any way we can. Thanks! Best, Landmark Honda
I am very angry with the service at the Landmark Honda dealership.
by jlok on 10/27/2010Should I forget about purchasing a Honda? Does Honda have a better dealer in Northern Virginia? On Tuesday, October 26, 2010, I called the sales associate of the Landmark Honda Dealership in Virginia at 3:00pm to confirm buying the Honda… Pilot EX 4WD in white. I gave the sales associate my word that I would be there in half an hour to purchase the car at the price we discussed over the weekend. He had been working with us for the past two weeks (they needed two weeks to bring in this specific color and model). At 3:20pm, my family and I arrived at the Landmark Honda Dealership. The car was outside, ready to go. The sales associate greeted us happily and indicated that someone else was thinking about buying the same car we wanted. A woman came out, looking at the car saying, "Calm down, I'm just looking." Our sales associate left for a few minutes, and when he came back, he told us that the other buyer (the husband of the woman) just bought the car a few minutes ago and he can no longer sell us the car. He told us we would have to look for another color or model. We were completely shocked and asked to speak with the sales manager, Charlie "Chuck" Singleton, immediately. I asked him why he sold the car to someone else when I told his associate I would come at 3:30pm. He replied saying,"We do not wait on people, because they do not show up most of the time." I could not believe that the manager would said something like this and he did not even show a sign of regret or say a word of sorry. They both just stood there and laughed, which was highly unprofessional. The manager should have asked the other sales associate to wait until at least 3:30pm (the time I said I would be there). He should have trusted me because I had been waiting for two weeks now. Also, the sales associate called multiple times in the morning telling me to go purchase the car. If the sales associate knew beforehand that someone else wanted to buy the car, he should have told me earlier or warned me of this. If they needed a deposit to hold the car, then they should have told me about that too. On our way out, my 15 years old daughter was very upset and said: "A good manager should be able to find a way to make both family happy and sell 2 cars." I am very angry with the way that the sales manager, Charlie "Chuck" Singleton, handled the sale. To me, trustworthiness is most important, especially when it comes to doing business. Charlie "Chuck" Singleton not only insulted and fooled us, he betrayed his business. This is really an unacceptable service experience with the Landmark Honda Dealership. Should I continue looking for this car with another Honda dealer or just forget about it?Great and Professional
by jacketsting91 on 07/06/2010Purchasing a vehicle can be challenging enough in itself! However, recently I purchased a Honda Civi LX-S from Landmark Honda. From the first time I called to talk to a salesman to the finance manager, the employees of the dealership were… the most PROFESSIONAL and RESPECTFUL people I have encounter at a car dealership. With the concerns and issues I had to address with my trade-in through looking at the different models of the Civic, I never felt pressured nor taken advantage of by anyone at the dealership. I was even given time to just look at the vehicles without being crowded by the two salesman who assisted me. Even when I decided to think about my decision overnight, the next day (which was a busy Saturday for the dealership), when I returned to continue with the possible sale, I was AGAIN GREETED with the same PROFESSIONAL AND RESPECTFUL ATTITUDE from the previous evening. Once I decided to go ahead with the purchase, the salesman sat with me giving me an overview of the manuals while I had to wait for the finance manager. The finance manager was awesome! Even with being swamped herself, the finance manager explained everything on my deal. For my future purchases, I will return to Landmark and recommend this dealership to anyone looking for a great vehicle and professional service as a consumer. Being a woman who has dealt with dealerships over the years, I thank Landmark for such a positive experience in my purchase.Worst dealership experience I've ever had
by jayla04 on 11/14/2009I found the car that I wanted on autotrader, located at Landmark Honda, it was definately a great deal and I wanted the car. I went to the dealership and Rafael came out to help us. He seemed alright and we took it for a test drive. The… price of the car I got was great, I couldn't find another 2006 Rav4 fully loaded for under 18k with that few miles on it. I decided to purchase the car. While drawing up the paperwork Rafael started talking religion, which I don't believe in his religion and found offensive. I really wanted the car though, so I dealt with it and kept changing the subject. Now the car was covered in scratches, which the dealership gave us a "we owe" for them to buff and paint to fix the scratches. When I brought the car in to get it done, I left with the car looking great. It looked great up until my husband washed the wax off. They did NOT do anything but wax the car. We also bought the Cilajet on it, so by the time we realized it, all those huge scratches... now sealed it and we would have to remove the Cilajet, which we paid hundreds for, to fix them. The next issue was that I am active duty military and wanted out of state tags. About four days before the temp ones expired, they called to say they were overnighting the new ones. Great. Well next day came and they weren't there. I assumed maybe they had gotten them there late. It got to the point where it was hours before they were to expire and I wanted to come in to get different ones, as I have no way to get to work if I don't have a license plate. I called to talk to the woman in charge of plates and such and her reply was "drive with expired plates, the liklihood of you getting pulled over is very slim." I'm pretty sure that for a car dealership to say that is illegal. I got so frustrated with her I just hung up and made my husband call back. Finally he got an answer that was acceptable, once they receive our real plates and send them out, they can't issue us temp ones. If the woman would have told us that instead of telling me to drive illegally, I would not have gotten upset. The car we bought also had a defective muffler, it went bad within 5000 miles. Landmark's reply was "it isn't in our warranty." I just spent a grand on a muffler that had a hole in it when I bought it, only I did not know it. I did get the car that I wanted for a good price, it just angers me at how much this place lies and swindles you. Don't take the time to write me a "we owe" if you aren't going to live up to it.Overall sales rating
by bumar on 10/06/2009I had an excellent experience buying a car.Mr.Mukesh Kumar helped us a lot through out the whole process and he was very helful,pretty quick and informative........Dishonest sales practices at Rosental Landmark Honda
by sbuto on 08/22/2009In March 2009 I was in the process of searching out a good deal on a 2009 Honda Fit Sport. I requested quotes online from several local dealerships, including Rosenthal Landmark Honda. I received a prompt reply from Prisque Domitille in… Landmark's online sales dept, and after exchanging a few emails she agreed to match my desired price. Prisque also confirmed in writing through email that her manager had approved her offer on the exact model, options and color we'd discussed. I then called Prisque, who verbally reiterated that the offer was valid and had been approved by her manager. Upon arriving at the dealership, Prisque was occupied with another customer, so I was assisted by Sanjay Bhanot instead. Sanjay and I briefly reviewed the discussions I'd already had with Prisque, and then we test drove the Fit I'd selected. Afterward, we went Sanjay's desk to do the paperwork, and I was given an offer several hundred dollars higher than the one I'd been given previously. I explained that I'd already negotiated an offer with Prisque, which had supposedly already been approved by management, and gave Sanjay a printed copy of the email exchange as proof. He brought the printout to his bosses, and eventually returned with their "best offer," which was still a couple hundred above my original offer from Prisque. Sanjay said that Prisque had lied to me, because their superiors would never have agreed to such a low offer. At that point, I told Sanjay that I was not comfortable offering my business to Landmark Honda and left. I eventually purchased a vehicle elsewhere.Best Honda Dealer In VA
by va98926lsbrg on 07/20/2009We visited just about every Honda dealer in Northern VA and two in Maryland. Landmark Honda was the best in every respect. They had the best inventory, the best customer service, and the best price. We dealt with Prisque and Kumar, who… were both a pleasure to deal with. Prisque worked very hard for us. She found us exactly the car we wanted at the best price. We never felt pressured and everything she told us was accurate and honest. Every member of the staff we dealt with clearly wanted to have us to be happy with our sales experience, and we are very happy. The car was delivered to us quickly and in perfect condition. The paperwork was done carefully and efficiently. The showroom, lot and garage are all tidy. We have nothing but good things to say about Landmark Honda.10 OUT OF 10
by bb2203 on 07/21/2009I came to visit Landmark Honda and while looking at the cars KC came over. All i wanted was a brochure and i got one and a test drive. He was honest,kind, and most importantly didnt try to pressure me into a sale of a new car. just… because he was himself and the great service he provided me is why i purchased a new honda accord oh yeah and at a great price. i recommend that any and everyone come to Landmark honda of Rosenthal before buying anywhere else. i give them a 5 all around. my best experience while purchasing a car. EVER.Terrible Service (Lies, Undervalued Trade-In, Lack of Professionalism)
by daphillvt on 06/02/2009I don't even know where to begin. TERRIBLE. All is good until they have your money. Salesmen are rude, unethical, pushy, and straight up LIE. My trade-in was severely under-valued and the 2 salesmen (Ahmed and "Mo" Ali) both made… promises as to what they would fix with the car I was buying but did not follow up on these promises (which were even written on paper). I was told to come in 3 separate times to get a scratch fixed on the car that they said they would handle but each time brushed me off and the final time they gave me touch-up paint to do it myself. Realy, Landmark? Really? Do I look like I want to paint, sand, and buff a car and risk screwing it up worse than it was? Do yourself and favor and avoid this [violative content deleted] dealership. Also, when I came on my third visit to "fix" what they promised they'd fix, Ahmed pawned me off onto his associate and never spoke with me again (He did however speak loudly and unprofessionally with other salesman, and on his cellphone the entire 2 hours I waited there to get NOTHING DONE. I'm about to get married and both my family and fiancee's family are loyal to Honda wand will certainly look to buy another in a few years as our family grows but we will NEVER deal with Landmark Honda or any Rosenthal Auto dealership again. I wish I could give this place Zero stars...at least the girl in Finance was helpful.Nasty General Sales Manager Playing for 2009 Honda Odyssey EXL RN!
by lyao on 05/02/2009It's Saturday Morning. This dealer tried to bait and switch with us. Called and spoke with the General Sales Manager 'Chuck Singleton' for OTD pricing twice (spoke with the Internet Salesperson so called 'Ipbal Arain' but never even… showed up and said 'Hi' to us) and confirmed before we visited there and asked about the colors' option ---> The GM claimed that they've 6 stocks available and told us to make a visit. By the time we got there, there's none! Then the GM told the Sales Lady to show us other colors instead. Then, tested drive for about 2 miles and showed us all the details about the interior functions of that Odyssey. Then, told us to write the paperworks and buy the car. By the time we finished the so-called 'paperwork', the GM showed up and told us they can't offer us the original internet and phone price quotes. It's a rainy day and my hub just got back from his business trip last night and will be heading for another business trip on Monday. We're so excited ---> transferring funds from bank to bank and bring our personal checkbook, credit cards, and driver license and so (travelling for 25+ miles with 2 younger kids). We ended up disappointed and frustrated ---> we hired a babysitter just for our 2 young kids, ... My hub even have an argument with the GM eventually! If you told us you won't be able to offer us that price, we won't bother to visit that dealership and wasted our precious time (2+ hours) or so. What the Heck! We'll never want to deal with this dealer again!Deliberately Misleading
by tirunedeth on 04/19/2009ALERT: We negotiated a reasonable and fair price with a very pleasant salesperson. Our negotiated price was supposed to cover everything except Tax and Tags. We were then handed off to an extremely impatient finance person who swiftly tried… to sell us the typical useless extras, of course we politely declined. The finance person then gave us our total price; he affirmed it was our previously agreed number plus taxes and tags. I should have doubled checked his math. If I did I would have found that he added an additional $385 fee; a fee that was already included in our original negotiated price! Deliberate or not, the paperwork was not easy to read; the computer printed numbers do not line up on the pre-printed document and I did not notice the additional fee until I was home. So don't be deceived by the kind salesperson, Landmark has additional deceptive means to steal more money out of you! We love our Honda, but because of their misleading and deceptive actions I cannot recommend Landmark HondaThis is a trustworthy dealership
by Shuidao on 01/19/2009I recently bought a 2009 Civic sedan from Landmark Honda after some careful study on the internet and comparison of a few Honda dealers. I first contacted Landmark's internet salesperson who responded very promptly and responded directly to… my questions without fluffing or unnecessary advertising. I went to the dealership one hour before they were closing for the day, and was received warmly by my internet sales representative Gideong. We went to the key points of my deal right away, and reached agreement on the price of the new car and the value of my trade-in within 20 min. No hassle, no tricks and hard bargains. I told Gideong what I was after and what I expected for my trade-in vehicle, and he gave me very professional and reasonable responses. I drove away the new Civic and left them my old VW Passat after 1.5 hours with all the paper work completed. They even filled the new car's tank for me free of charge. It was a pleasant and effecient experience. My internet sales rep and the dealership manager both followed up with me after the purchase to make sure that I was satisfied. Prior to coming to Landmark Honda, I went to [another dealership]. They were also warm and enthusiastic, but I felt clearly that they were trying to take advantage of me on my trade-in. I waled out of there quickly and came to Landmark.
About our dealership
We apologize for your experience with us. We do appreciate your feedback and will be taking it back to our team to ensure for better future visits. Thank you, Landmark Honda
by landmarkhonda on 03/20/2018