Motor Mile Ford
Customer Reviews of Motor Mile Ford
Review type:
Friendly and Knowledgeable
100 miles away but worth the trip
by appomattoX13 on 10/21/2015Enjoyed my experience at Shelor everyone was polite and knowledgeable.Brendan was very easy to deal with and overall was top notch person.That's the way they treat you as a person.A1It's great to hear that you had such a positive experience purchasing your new vehicle at Motor Mile Ford. Thank you for the positive feedback! We value your business and look forward to servicing your vehicle for you.
2016 Ford Escape
by greatunknown3 on 10/10/2015My husband and I purchased a 2016 Ford Escape from Shelor on Sept. 30, 2015. We are very satisfied with the vehicle as well as the customer service we had received from the sales representative. We have purchased 3 vehicles from Shelor, and… if we decide to purchase a new or used vehicle in the future, this dealership will be at the top of our list. Thank you Shelor for everything.It's great to hear that you had such a positive experience purchasing your new vehicle. Thank you for the positive feedback! We value your business and look forward to servicing your vehicle for you.
Great service from patient and knowledgeable folks
by MRegenJarvis on 09/02/2015Joe Buchanan was wonderful throughout the whole process. He was very knowledgeable about the cars and their components and was able to answer every question I had and explain it in an easily digestible manner. He was patient in the buying… process and made himself accessible to many calls and emails. we were able to reach a consensus on numbers and he quickly had my new car brought in from extended inventory. He and the whole sales team did a fantastic job and I could not be more satisfied and relieved! Thank you Joe and Shealor for making my first car buying experience a great one!It's great to hear that you had such a positive experience purchasing your new vehicle. Thank you for the positive feedback! We value your business and look forward to servicing your vehicle for you.
excellent sales staff
by Vickygo on 08/28/2015Due to strange circumstances I have purchased two cars in two months. I bought both from Shelor and I was treated with respect and kindness. I am very happy with the staff at Shelor. I would definitely shop there again.It's great to hear that you had such a positive experience purchasing your new vehicle. Thank you for the positive feedback! We value your business and look forward to servicing your vehicle for you.
warranty work
by qualityjob1 on 03/28/2015Motor Mile Ford was not the problem the service department needs major improvement.my wife and I had good experience with buying our first new car.Butt was very disappointed in warranty device we received and the way car was returned to us.We are sorry your recent service experience was not good. strive for 100% customer satisfaction, if you would like to speak with a service manager, please give us a call.
Life long customer
by kajsma228 on 03/21/2015Everyone at Motor Mile Ford took very good care of my husband and I. I am thankful of the time that was taken with us to make sure that we knew about everything. I will be a customer for life.It's great to hear that you had such a positive experience purchasing your new vehicle. Thank you for the positive feedback! We value your business and look forward to servicing your vehicle for you.
Ford Service
by klhoback on 02/18/2015Always have great service! My service adviser Eric Adams is the best!!It's great to hear that you had such a positive experience having your vehicle serviced. Thank you for the positive feedback. We value your business and look forward to your next visit.
Excellent Service
by JWiks on 02/07/20152008 Ford SportTrack Problem with 'thumping sound' in heater assembly was determined correctly and repaired quickly with in-stock part. Time required for this quality repair was much quicker that expected. Overall, our expectations were… exceeded and we are very pleased. Will certainly deal with Shelor Automotive for future sales and service.It's great to hear that you had such a positive experience and thank you for the positive feedback. We value your business and look forward to your next visit.
2012 Ford Focus
by CowboyRed1 on 10/13/2014Ya'll did a great job. Thanks a lot!!!It's great to hear that you had such a positive experience and thank you for the positive feedback. We value your business and look forward to your next visit.
5 Stars for Paul and Charlie
by Gloria57 on 09/21/2014updated 10/03/2014I give high marks to Paul McKeag and Charlie Taylor, they were very nice to work with, very helpful and really worked with me to see I got the vehicle I wanted, and I am appreciative. My only complaint is, the car is equipped with a keypad… on the outside but no one at Shelor thought to make sure they knew the factory code was available and the car has been at Shelor since May. I am sure just something no one thought of but it is going to cause another 50 mile trip for me to come back for the code to be retrieved. Also, only one remote key fob was available and when I called back to ask Charlie if I could get another one, he was very helpful and got it approved for me to get a second one. My opinion is that when the car came in with only one remote key fob that at that time Shelor should have had a second one made to have when the vehicle was sold. But other than that, I am a satisfied customer and very pleased with the service from the Auto Express Care when I came up to get the nitrogen in my tires. 5 Stars to Paul McKeag and Charlie Taylor, but a few less stars for the Shelor organization over all because of the inconvenience in having to make another trip up for the key code and second remote key fob. Although, a coupon for some help on my gas might make it all better! :) I really like my Ford Escape!!! Thank-you! Gloria ThomasIt's great to hear that you had such a positive experience purchasing your vehicle and thank you for the positive feedback. We have forwarded your comments to management regarding the key fob and key code. We value your business and look forward to your next visit.
linement of vehicle
by nokiejo on 09/02/2014updated 09/24/2014Every time we have had service done at Shelor we've been 100% satisfied with the service and the friendliness of the staff, the cleanliness of the facility, etc. We had our car lined up this past trip because it was pulling to the right.… After driving it for several days, we now notice it pulls slightly to the left. Its not a big problem, may have it checked on the next trip in. Thank you.It's great to hear that you had such a positive experience and thank you for the positive feedback. If the pull in your vehicle worsens please do not hesitate to contact us. We value your business and look forward to your next visit.
F 150 Purchase
by jhop71 on 09/06/2014My recent purchase at Motor Mile Ford was an excellent experience. The staff was very courteous and knowledgeable about the truck I purchased. Joe B was very helpful and made my wife and I feel good about our purchase.It's great to hear that you had such a positive experience purchasing your new F-150 from Joe Buchanan. Thank you for the positive feedback! We value your business and look forward to servicing your vehicle for you.
Randy M is the best
by BooBoo53 on 04/17/2014updated 09/03/2014We have traded with Shelors several times and the experience keeps getting better... We love to deal with Randy...It's great to hear that you had such a positive experience purchasing your new Ford from Randy Marshall. Thank you for the positive feedback! We value your business and look forward to servicing your vehicle for you.
So helpful!
by shry1946 on 08/22/2014Roger R and Kevin M were extremely helpful in the purchase of our new fusion. I couldn't have asked for more from salespeople.It's great to hear that you had such a positive experience purchasing your new Ford from Roger Rhoads & Kevin Mohr. Thank you for the positive feedback! We value your business and look forward to servicing your vehicle for you.
Painless and stress free
by Fuionfan1954 on 08/23/2014The entire staff at Shelor Motor Mile Ford made our decision and buying process one to brag about. Our sales person took care of everything from determining the features we were looking for to transferring our license plates and explaining… how to use our new vehicle to it's fullest. Thanks to Randy and everyone behind the scenes for a stellar purchasing experience.It's great to hear that you had such a positive experience purchasing your new Ford from Randy Marshall. Thank you for the positive feedback! We value your business and look forward to servicing your vehicle for you.
service review
by hulahil on 08/02/2014They were very friendly and got the repair done quickly. Thank you. :)It's great to hear that you had such a positive experience and thank you for the positive feedback. We value your business and look forward to your next visit.
recall
by tayshaecolt3 on 07/28/2014My car was brought in for recall repairs Eric A advised me of a free oil change and tire rotation that I had available so I also had those done which was excellent. I was provided a rental car while the repairs was done making things much… easier for me.It's great to hear that you had such a positive experience and thank you for the positive feedback. We value your business and look forward to your next visit.
Service
by littleray1 on 06/29/2014Service was timely and courteous.It's great to hear that you had such a positive experience and thank you for the positive feedback. We value your business and look forward to your next visit.
Absolutely Wonderful
by RLPKLP on 06/20/2014From the time we arrived till the time we left with our new vehicle the entire staff was great.It's great to hear that you had such a positive experience purchasing your new Ford. Thank you for the positive feedback! We value your business and look forward to servicing your vehicle for you.
inspection
by cuffem on 05/19/2014updated 04/25/2025The service was fine, I didn't know they was open on Saturday, the only thing I had done was inspection sticker .It's great to hear that you had such a positive experience and thank you for the positive feedback. We value your business and look forward to your next visit.
Oil change
by Kevo295 on 05/19/2014updated 04/25/2025Done as expected.=-O :-)It's great to hear that you had such a positive experience and thank you for the positive feedback. We value your business and look forward to your next visit.
Ford F-150
Subaru Forester
Ram 1500
Reviews like this one make our day, Lorrie! Thanks from the Motor Mile Ford team.
by Motor Mile Ford on 02/18/2025