BMW of Fairfax
Customer Reviews of BMW of Fairfax
Review type:
Fairfax BMW
Efficient, quality service
by K Morris on 12/02/2018thank you to Mr. Babos and the rest of the staff for efficient and excellent service.K Morris, thanks for your praise and kind comments about our team.
Tire replacement
by Mrcharlest on 12/02/2018Got quick appointment to replace 2 front tires, alignment. Upon arrival, I discovered rear tires also needed. No prob; dealer had stock. Work done as promised.Hello Mrcharlest, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Great service
by Julian B on 11/26/2018I really appreciated the time Karim spent with me discussing my options. He was not at all pushy, and made sure I was happy with my decision. The processing department explained things thoroughly and did a very nice job too.Julian B, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Fairfax. If you have any further questions, please give us a call. We're always happy to help!
428ixBMW
by My428ixBMW on 11/20/2018Had a good experience. Elena, the service advisor was helpful. I would like to receive service coupons for future service appointments.My428ixbmw, your wonderful feedback and rating mean a lot to us. Service coupons can be found on our website and are updated monthly! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fairfax BMW - 2105 328I GT
by Mousesteps on 11/18/2018The treatment I received when purchasing a used BMW from Fairfax BMW was the same type of quality of service you would expect to receive when purchasing new vehicle; to me, that is the mark of a great sales staff. Bravo.We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
Greatness
by fairfaxVA on 11/16/2018Tyler Parow was awesomeFairfaxva, we're happy you found our staff to be so supportive during your experience here at BMW of Fairfax. We hope to see you soon!
BMW of Fairfax Service
by Allan J on 10/26/2018updated 11/05/2018Replaced tire, refilled coolant, replaced interior compartment door.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Incomplete work
by Beamer 335 on 11/03/2018Terrible experience, and I’m not very surprised. I took my car for a vehicle check and oil change service, and I explained to my service advisor that sometimes there’s a smoke coming from the hood, and also there’s a noise from the front of… the engine and it’s constent. She goes you have an oil leak so you need to replace the valve cover gasket, oil filter housing, drive belt tensioner, and the belt. Which added up to about $2900 keep in mind the majority of the cost is for labor. I come pick up the car 4 days later and I looking at my invoice I see that they changed the coolant fluid without my approval and when I asked the service advisor she said that there’s oil mixed with the coolant so they had to flush it. Don’t ask me who the oil got inside. However, this is not the issue. The isse is the noise sound is still there and when I asked why isn’t my car completely fixed she said the noise is from the compressor, but the noise doesn’t go away when I turn the A/C off. I wasn’t convinced so I asked for a manager to speak with, but I couldn’t. I come the next day and had the chance to speak with him explaining everything to him, he brought a technician and his diagnose was different than the first one, this time he said the noise is from the alternator. I’m not surprised as I mentioned because this is not the first time they wrongly diagnose my car. (2013 335i xDive)Hi Beamer 335, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. When you have an opportunity, please reach out to us at (855) 815-5969 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Great Service
by DMQ8991 on 11/02/2018Great service on my BMW 528Hi Dmq8991, we are very happy to have provided you with such a positive experience!
Excellent Customer Service
by Randy B on 10/11/2018updated 10/19/2018My Service Advisor, Frank, was outstanding. Very knowledgeable about the car, answered all of my questions, informed me of the Café, and promptly took care of my concerns with the car. Not only would I recommend this Service Center, but I… would recommend that you ask for Frank Khalife, too.Randy B, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Excellent Service
by ManiasX3 on 10/01/2018Both the service itself and the information provided before, when checking in, and after were spot on and timely.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great Experience at BMW!
by pamsalz on 09/20/2018David was super helpful and great !Hi Pamsalz, thank you so much for your positive comments about BMW of Fairfax! We can't wait to see you again, have a great day.
Service call
by JanineR on 09/19/2018I received great service from Mr. David Goldberg and the technicians who serviced my car. All the BMW employees I encounter in the Service Department are very professional, informative and kind.Hi Janiner, thank you for taking the time to leave a review for us at BMW of Fairfax. We're happy we could meet your expectations!
Purchase of BMW X3
by Hbach123 on 09/17/2018Petr Mastny was very knowledgeable and professional in helping us buy a 2019 BMW X3. It was a pleasure doing business with him.Hbach123, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, BMW of Fairfax
BMW CAR SERVICE
by TIMSINAS on 08/28/2018updated 09/05/2018Very cordial staff and great service.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Possibly the best service center of any kind in existence.
by foote43 on 08/23/2018updated 09/05/2018I've been to this dealership several times now. I've never taken a car anywhere as fast, comfortable, friendly and cost effective. I have used other dealerships in the area when necessary and they do not compare to Fairfax BMW. I truly… believe that they give you the best service possible.Foote43, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Fairfax! We're looking forward to your next visit with us!
The perfect experience
by BMWConverts on 08/30/2018Absolutely the best car buying experience EVER and weve lived and bought numerous cars in this area since 1981. Honest, transparent, no pressure, great attention to detail. Stellar example of what buying a luxury car should be but all too… often isnt. Special kudos to Erick Bautista who was totally committed to making us happy. No attempt to upsale anything, just total candor and focus on customer satisfaction. This is our first lease ever and Erick, Ryan and Jafar took time to make sure we were aware of every wrinkle. Very happy With the fair price we got on the new vehicle as well as the trade in. Highly recommended!!! Were proud BMW converts!!!We strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Fairfax. Until the next time we meet, take care!
Our First BMW Purchase
by The Prato's on 08/15/2018Thank you James Park and the finance team for making our first buying experience with BMW a positive experience. They made the process quick and easy. We had a slight hiccup shortly after leaving the dealership with a sensor being triggered… for low air pressure on the back rear tire only to find a nail in the tire. Mike Wallace and James made the awesome decision to find a solution for us as new clients and they earned our loyalty and gratitude by doing so. We appreciate their professionalism and the desire to make the deal and ensure customer satisfaction. We will be referring others to BMW of Fairfax. We were very pleased with our decision to make the drive from NC to VA to do business with your team.The Prato'S, we're happy you found our staff to be so supportive during your experience here at BMW of Fairfax. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Henry's Terrific Professionalism
by nathan17 on 08/02/2018updated 08/13/2018Collision Center Manager Henry was awesome! Henry was very attentive to my concerns with my vehicle and took personal responsibility to ensure my vehicle was in perfect working order.Hi Nathan17, thank you so much for your positive comments about BMW of Fairfax! If you have any further questions, please give us a call. We're always happy to help!
FIRST VISIT
by BMW2000 on 08/09/2018Service and personnel were far beyond expectation. The best car service I have ever been to.Thank you for taking the time to let us know how we did. We hope you have a great day!
service
by Connor wang on 07/25/2018updated 08/07/2018quick nice，and friendly
Here at BMW of Fairfax, we have a skilled and knowledgeable staff that understands the BMW brand inside and out. Our dealership is located just outside of the greater Washington DC and Silver Spring area in Fairfax, Virginia. The sales team at BMW of Fairfax will help you find the BMW model that you've been looking for.
We invite you to browse through our new BMW collection along with our used luxury cars, trucks and SUVs. Once you find something within our inventory that you're interested in, come visit our Fairfax dealership in person and take a test drive.
After you've found the vehicle you want, the auto financing team at BMW of Fairfax car get you an auto loan or BMW lease. BMW of Fairfax provides customers in the Arlington and Alexandria, VA area with car repair and service along with a full inventory of BMW parts.
It doesn't matter if you want a new BMW or pre-owned car, we are ready to help. Come visit us in person at 8427 Lee Highway in Fairfax, Virginia. You can also
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- Russian
- Arabic
- Urdu
- Korean
Thank you for taking the time to let us know how we did. We hope you have a great day!
by Haley Bada on 04/18/2025