BMW of Fairfax
Customer Reviews of BMW of Fairfax
Review type:
Fairfax BMW
Excellent Service
by C Miller on 03/29/2024Erick was fabulous! He was helpful, patient, and knowledgeable. We appreciated the time that he took to explain everything to us and guide us through the purchasing process. Even though the dealership was busy, we felt very well taken… care of and informed every step of the way. We are extremely please with our purchase and would highly recommend Erick and BMW of Fairfax.We're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!
Sales
by Umatummala on 03/28/2024Very professional, reasonable and willing to work with customersThank you again for taking the time to let us know how we did. We hope you have a great day!
Beware of “As Is”
by Daniel S on 03/22/2024Purchased a used car in January 2024 from BMW Fairfax. In less than 2,000 (easy) miles the transmission needed completely replaced. Response from BMW Fairfax- we “talked to you about buying a warranty”. Just beware of as is from BMW… Fairfax.Daniel, Please reach out to me so that I can dive in and help you with this situation. Mike Walker General Manager BMW of Fairfax Office: 703.245.3922 Email: Mike.Walker@bmwoffairfax.com
Painless process as usual
by HappyMowner on 03/18/2024Always an easy purchasing experience with BMW of Fairfax. Highly recommend you ask for Erick Bautista.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great dealership
by Susanireland on 03/08/2024Always responsive and Thomas is the best.Susan, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Purchased a BMW X5
by Leonard on 03/08/2024I had an excellent experience with the purchase of my new BMW X5. The salesperson Eric B was extremely helpful. He answered all of our questions and concerns. He went above and beyond to ensure we happy with our purchase.Hi Leonard! We're so happy we were able to help you out! We hope to see you soon!
Great experience!
by wmc2133 on 03/08/2024I had an excellent sales experience at BMW of Fairfax. Nick D was super helpful, very knowledgeable, and all-around great to deal with.We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service!
by Dmitry on 02/23/2024I recently purchased a pre-owned BMW X5. Eric helped me throughout the whole process and made it very easy. Everything went nice and smooth. Would highly recommend this dealership and especially Eric!Dmitry, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!
Lease buyout
by S2stacey on 02/23/2024I have bought outright and leased cars through the BMW of Fairfax but this was my first buyout of a lease. By going through the dealership I was able to purchase extended warranties for tires and service that would have been more expensive… if I came to the dealership later. The also handled all paperwork and license transfer!Stacey, we are so pleased you enjoyed your visit to BMW of Fairfax! Thank you again for the great review!
First Rate Service at BMW of Fairfax
by Mimi Paula on 02/18/2024My husband and I have purchased several BMWs frorm BMW of Fairfax and we decided to return to look at a 5 Series X Drive. The sales representative, Karim, remembered that we had bought our current 5 Series from him, and welcomed us back. He… was very knowledgeable about the car we were looking at, and after we decided to purchase it, he provided impeccable service, as did Kice, the manager who helped, and Ferris, the financial representative. All three were professional, courteous, knowledgeable, and friendly, and they made the entire experience a pleasure. We left as happy customers with a beautiful car.Mimi, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Lack of attention to detail. Unsatisfactory BMW.
by Todd on 02/20/2024Pretty disappointed in my recent service. 2017 BMW 540i. Radiator leaking from both lower connections, required a new radiator. After finishing the service, I inspect the vehicle...zero coolant in the expansion reservoir, filled over the… max in the primary reservoir AND the check engine light is illuminated. I drive the car right back in and spoke to the manager...they failed to reconnect the mass air flow sensor. They didn't bother to correctly fill the coolant so I took care of that on my own when I returned home. I expect better from BMW.Todd, I agree that you should not have had to do that. I apologize for what was clearly not a thorough repair as the sensor was not connected and the lines bled. It has been addressed with the technician and I await a reply from you on how we can make it up to you. I appreciate your business and I appreciate you taking the time to leave this feedback. Mike Walker General Manager BMW of Fairfax Office: 703.245.3922
Purchased a slightly used RX350
by Midlothian on 02/15/2024Traveled a long way to get this specific vehicle. Price was fair, salesperson [Erik] was great to work with, overall experience top notch. Only issue was the really long wait to get paperwork processed. Monday must be a bad day to buy a… car.Your satisfaction is our top priority. Thank you so much again for your feedback! We hope you have a great day!
Very helpful
by Jennifer on 01/29/2024I had a deal fall through with an online dealer. I found a similar car with this dealer. They were extremely helpful and we quickly got the sale done.Jennifer, we're happy you found our staff to be so supportive during your experience here at BMW of Fairfax. We look forward to your next visit! Take care!
BMW of Fairfax
by Hockey Fan on 01/27/2024The staff are professional and efficient. I never felt rushed or pressured to make a decision. Options were clearly explained. Before I left the dealership the sales manager, Jordan, reviewed the systems and controls in the car with me. The… most pleasant car buying experience I have ever had.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Fairfax. We hope to be of service to you again in the future!
Superb Sales & Service team at BMW
by Auhcgeoff on 01/27/2024My overall experience with BMW fairfax has been wonderful. Alex always takes time to explain things in detail. I would recommend BMW fairfax sales and service to anyone in the DMV area.Hi! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
Purchased 330i xdrive
by B Real 89 on 01/25/2024Everything about the experience was top notch from BMW of Fairfax. The car was ready to test drive as soon as I got there for my appt. No haggles, fair pricing, quick and smooth transaction. Financing rates were below what my current bank… offered.We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
BMW Fairfax
by SilvioImas on 01/16/2024James and his associate were very informative and professional. We have had many vehicles from this dealer and have always been very satisfied.We are so pleased you enjoyed your visit to BMW of Fairfax! Please let us know if there is anything else we can do for you; we are more than happy to help!
Amazing 1st Time BWM Buying Experience & After Purchase Support
by Alice__ on 01/08/2024My experience at this Fairfax dealership was AMAZING and EVERYTHING I ever wanted from a dealership- for both purchasing that day and AFTER PURCHASE SUPPORT! I worked with Arbin (sales) and Zen (finance). This is my first time both buying a… car for myself and first time test driving a BMW. Arbin was extremely patient with me and taught me about the car and the different buttons and the features that my BMW has over others in the same model and compared to other brands. I asked numerous questions since it was all vey new to me and he answered every single one of them. I also came into the dealership towards the end of the work day and he and Zen worked with me after hours for my paperwork since I drove a long way from Maryland. After I decided to buy my car, I worked with Zen on signing the paperwork where he patiently explained every line item on the papers I was signing and explaining all the different packages of maintenance support BMW has to offer. I really appreciated Arbin and Zen's thoroughness as it was approaching 9PM, no one had dinner yet, and they were both still helping me complete all my paperwork for my dream car. My great impressions didn't stop there. After I drove the car home, I had a couple of interactions with both Arbin and Zen that made me really appreciate their dedication to customer support. I had an issue with the license plate since I was out of state and had questions re: tire pressure and Arbin responded via calls and texts to make sure I had all my questions answered. I also had to sign some additional paperwork that Zen emailed over and he called to explain what the paperwork was for. I totally forgot about the paperwork and he gently reminded me later on to sign the outstanding paperwork. I really appreciate the team with all their support in my making my first car and BMW car experience amazing and will definitely come back to you guys to buy my next BMW (not for a while though... I love my current car :)) and will definitely recommend you guys to anyone I know!!!Hi Alice, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
My First BMW Experience.
by kinglos70 on 01/02/2024I had a great experience here at BMW. Sales person was professional, patient, and empathetic. Would definitely go back!We're happy to hear you had such a positive experience with our team! We hope to see you soon!
Sale of new 2024 BMW X1
by HarveyM on 12/28/2023I just picked up a new 2024 BMW X1 and the sales and delivery process was very good and professional.Hi Harvey, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
5 time repeat customer
by Ned F-P on 12/21/2023I have had the opportunity to work with BMW of Fairfax for 5 cars now. I will remain a loyal repeat customer, and have referred them to many of my friends. The have helped me with difficult situations (getting BMW to provide financial or… warranty assistance) and always looked out for me (the customer) over the "policies". A+Hi Ned, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Here at BMW of Fairfax, we have a skilled and knowledgeable staff that understands the BMW brand inside and out. Our dealership is located just outside of the greater Washington DC and Silver Spring area in Fairfax, Virginia. The sales team at BMW of Fairfax will help you find the BMW model that you've been looking for.
We invite you to browse through our new BMW collection along with our used luxury cars, trucks and SUVs. Once you find something within our inventory that you're interested in, come visit our Fairfax dealership in person and take a test drive.
After you've found the vehicle you want, the auto financing team at BMW of Fairfax car get you an auto loan or BMW lease. BMW of Fairfax provides customers in the Arlington and Alexandria, VA area with car repair and service along with a full inventory of BMW parts.
It doesn't matter if you want a new BMW or pre-owned car, we are ready to help. Come visit us in person at 8427 Lee Highway in Fairfax, Virginia. You can also
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- Russian
- Arabic
- Urdu
- Korean
Thank you for taking the time to let us know how we did. We hope you have a great day!
by Haley Bada on 04/18/2025