Radley Acura
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Customer Reviews of Radley Acura
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Top Tier Service!
by E Thompson on 09/04/2024
Customer service from Sales & Leasing Consultant including Finance Director was excellent. This was the most pleasant auto purchasing experience I ever had. All questions were answered during the sale and finance portion of the purchase.… Both gentleman were professional, patient, knowledgeable and attentive to my needs. Tony Nazir, Sales & Leasing Consultant and Derek Boateng, Finance Director, were a pleasure to work with. I highly recommend Radley Acura!
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Top Tier Service!
by E Thompson on 09/04/2024Customer service from Sales & Leasing Consultant including Finance Director was excellent. This was the most pleasant auto purchasing experience I ever had. All questions were answered during the sale and finance portion of the purchase.… Both gentleman were professional, patient, knowledgeable and attentive to my needs. Tony Nazir, Sales & Leasing Consultant and Derek Boateng, Finance Director, were a pleasure to work with. I highly recommend Radley Acura!Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a pleasant experience at Radley Acura. It's great to know that Tony and Derek provided exceptional service and addressed all your needs during your purchase. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at Karen Radley Acura
Best Setvice Rep
by Jschimpff on 07/17/2024We love Aly at Radley Acura. She has been our service lead for a number of years now and always goes above and beyond. Makes herself available and offers practical options.Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Best Acura Dealership in the U.S.!
by MrsHong on 04/18/2024Our experience with Radley Acura from start to finish was wonderful - the staff here are professional, courteous, genuine, and really appreciate you as a customer! A huge shout-out to Brian Welsh, Jesse in Finance, and Mr. Staggers for… providing top-tier service and really making us feel so lucky to be part of the Radley Acura family! Thank you for being the best dealership ever!Outstanding
by TEEROBB on 03/05/2024Mr Habib was outstanding and courteous and professional as well as the entire staff Mr Sohil Nasim very busy man but he takes the time out to be interested in the customerExcellent, as usual!!
by S. Finafrock on 02/24/2024My service advisor takes excellent care of me, and always makes me aware of whatever issues need to be addressed. Further, he works with me so as to not break the bank while keeping my car running smoothly and in tip-top shape.Radley Acura Service
by IDamian on 01/31/2024I was fortunate to choose Chris. HE had my back concerning a battery for my car which was degraded (after 3 years) but Chris looked up where and when I purchased the last.one.. which I totally had forgotten about. HE found I purchased the… last battery at Radley and checked the date. Seems I was about 2 weeks still within the battery warranty so Chis ended up saving me $375! My jaw dropped, since the last time I purchased one it was around $50 at Sears. And because I bought my car there , they also keep refreshing my oil for free, which when I purchased the car, 2015, an oil refill was a lot less expensive than today. So I can say, with CHris' help I am really happy with the Service Dept. at Radley. in N VA.Radley Acura
by EHagerson on 01/28/2024I recently bought a 2024 Integra from Radley Acura and I could not be happier. Not only was the buying process hassle free, I really like my car. Brian Welsh was fantastic to work with and very helpful.Exceptional!
by 1st Acura on 01/11/2024Hi, We got our first Acura in the family! And what made this purchase possible was the exceptional team at Radley Acura! I would like to mention few names here from the team whom I am so thankful to meet that day. Our visit started with… Christian welcoming us and answering gazillion questions we all had! He was very quick, kind, and knowledgeable! Then, we got to meet Jereis who was amazing and negotiated well and it made us feel valued as a customer! Then, we moved to one of the most difficult part of the process, which was finance, but Richie made it easy for us to understand and explained well! Thank you so much again to these amazing people we met at Acura who made it possible for us to trust Acura and make our first purchase. Keep up the exceptional work!Shady and dishonest deal
by Hondaenthusiast on 10/03/2023Out of state buyer here. Contacted Radley Acura to make a deal on a dream car, Type R i've wanted and to use a trade in I had. At first it felt welcoming but quickly turned into just shady / information being withheld when asking for how… much total they ran my credit for. I had been on the phone with hassan in Finance negotiating my payoff, We decided on a different number and was told i would get a call back, never did. meanwhile david run my credit still even though we have not agreed on any payoff amount i was comfortable with. They used the lowest payoff amount for their benefit and at no point was i given ANY specific numbers for my vehicle and the Vehicle i wanted. I asked multiple times and met rude responses and no CLEAR answer. I have screenshots and records showing my interaction. This was a terrible experience and feel like I was not cared for at all. Be awareWe appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. I would like to learn more about your visit, so please feel free to reach out at your convenience. I look forward to working with you on this soon. Sincerely, Jose Cabrera - General Manager
Poor tone to customers
by T Man on 09/04/2023Got a salesperson who talked to me in a really condescending manner. Felt like it was a employer-employee tone. The manager on the other hand just killed it for me. Carfax report had the car having minor to moderate damage history. I… expressed my reservations about it based on my prior experience. The Manager then hits back at me that the car I wanted to trade-in was also not a good car. Left that place not happy at all.We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. Sincerely, Jose Cabrera - General Manager
Buyers Beware!
by Jessica J on 10/08/2021I went back & forth via emails with Pedro Romero, we finally came to an agreement -the stipulation was to finance with them -we had already been pre qualified with Capital One. I explained that we were from Maryland, an hour and some… minutes from the dealership, that I didn't want to waste mine or their time. They ran my credit app via online with their in house financing. A hour or so later I had to reach out and ask about the status -received an email stating we were approved. Great, right?! No, that is when the real fun started. They're great at playing games. After dealing with Pedro all morning, I received a call from Christian, he couldn't even spit out a coherent sentence with all the lies he kept trying to sell me on. Apparently they only ran my credit through 2 of their banks, one being Capital One (they already knew I was approved through Capital One). The Ally bank denied us, so they said, but couldn't answer why I received a congratulatory email with approved financing. I asked to speak to Pedro -was put on hold & then conveniently the call dropped on their end. I called back... I finally got Pedro -he seemed annoyed and was rushing me off the phone. He let me know that someone was in the dealership looking at the car we were interested in and that he would call me back if the deal didn't go through with the other buyer. But that they had to offer the first come customer the chance to buy the car. I could tell I was being strung along by the nonsense Christian was trying to sell me, and with Pedro's very clear patronizing tone with me. During the last 30 minutes of this, unbeknownst to them, I was speaking with them on my cell phone, in their parking lot. I walk in right after being told the car was being seriously looked at by another potential buyer - I walked up to the nearest desk, explain I wanted to view/test drive the 2016 Kia Sportage I had seen online. Within a minute I was walking towards the vehicle by Tony. The car reeked of cigarettes' smoke, the paneling and upholstery were yellow from the nicotine. I asked Tony if the previous owner was a smoker, he said not likely, that not many people smoke in their cars anymore, but he did noticed and agree it was probably a smoker that last owned it when I pointed out the very obvious staining from nicotine. We test drove it, the car just felt dirty but we were willing to overlook that, figured we get a detailed cleaning after purchase. We went in to see if we could work out a deal. The price I received earlier that day from Pedro was $15,930 (they agreed to take off the dealer processing fees of $795 -note to unaware buyers, processing fees are not legally required, like taxes are). Tony comes back with a quote for $18,000 and some. I explained to him that I was already offered the deal of $15,930, and that was before I viewed the car -that surely they would either lower their asking price to compensate for the cleaning that would need to be done due to the smoke damage (not to mention the CarFax showed moderate damage to the left rear and side of car). Nope! Tony went back to the sales manager, came back after 20+ minutes to say that, that was their final offer. I'm sure once they realized that Capital One was offering a better APR/term length than their in house financing was, they realize they weren't going to be able to make a killing on this deal -they just figured they weren't going bother with me as a buyer anymore. I got up and walked out and they had no problem watching me leave, after driving an hour to get there and hours wasted on line. Never even got introduced to Pedro. Please don't give them your business. They are looking for buyers that are desperate, that will take any financing they can get, even if it means they end up paying twice what the car is worth. Disgusted with the whole ordeal. Oh & BTW, still waiting on that return call from Pedro with the outcome of that other "serious buyer". Buyers beware!We acknowledge your review and are currently looking into the events you’ve detailed.
STAY AWAY FROM [non-permissible content removed]!
by CT on 05/24/2021STAY AWAY FROM [non-permissible content removed]! I went to this dealership to purchase a 2021 ILX. They were very nice and friendly at the beginning (of course because I was serious to get a car). They tried to give me many interesting… deals, to convince me to lease a car instead and to consider financing with them. And yeah, I was sold. A month later, they called and asked me to text them a picture of my SSN card. I felt it was kinda weird. I went on Youtube and found some videos about it. People said some dealership is trying to scam you by asking for weird thing like that before your first payment due, your bank approval is expired, you've settled with a new car, etc. in order to go back to the deal they gave you or, higher interest rate. And, it happened exactly like that. They were very rude by keep calling me during work hour, when I called them back during lunch time or after work hour (after 5PM, their dealership is open until 9PM) they were not available. Then, on Saturday morning, they called me and sent a lot of rude, impolite and unprofessional text messages. A guy name Derek kept threatening me to come to their dealership. I told him that I was busy at that moment I would call him back later. He said it wasn't up for discussion, he wasn't asking for my permission, I had to answer the phone right the way or to bring the car back ASAP or fix it with them. He was very very rude and unprofessional. All of my friends who were there with me reading those messages couldn't believe that those text messages were sent from such a big dealership. To be honest, before I received his texts. I was still thinking of keeping the vehicle. But after receiving such a rude attitude, I decided to drop my plans and return it immediately as he wanted. I came to their dealership a day after, Derek didn't even try to pretend to be professional. He told me that there were still options if I wanted to keep it, I said I wanted to return and I do not have a desire to do business with Radley Acura anymore. I asked if they would give me a official letter (all the conversations with them were just texts, I requested for emails but they just called and texted). I wanted a letter to state that I returned a car per their request and no longer be responsible for any future payment or loan with them. He said after they would have to inspect the car. It's been more than 2 weeks now and I see that they listed the car on their website and sell it as a brand new one but I still haven't heard back from them. I emailed but no one responded. 1. If I failed to get a loan with them because I did not provide SSN card, then I assume I wouldn't be qualified for any loans without providing SSN card. but then they could still give me a loan, just higher interest rate? 2. Someone hit my car in the parking lot just a week after I bought it. I brought the car to their dealership and they fixed and painted it for FREE. I thought they were nice. The invoice mentioned nothing about the paint job, they only listed inspection and car wash. Was it because they want to keep the car record clear in case they have to take it back? 3. I drove about 600miles. They are listing the car that was being used for a month, 600miles and used to have minor accident as a brand new car. The car is listed to sell as a new car that means there is no problem with it. they still haven't sent me any confirmation as agreed. 4. If you purchase a vehicle from them, you think you are paying for a REAL brand new vehicle? you think you are getting a vehicle that hasn't been used, scratched or fixed? I hope you find your own answers but me myself would never want to get any more Acura ever again in my life.We acknowledge your review and are currently looking into the events you’ve detailed.
**warning for new car buyer pls stay away!!!!!
by Ty Jan on 10/04/2019******Warning new buyer!!!!!! , pls see the attachment of my lease paper and follow my YouTube video about Radley Acura dealer ship and Edmund , pls help each other tell all your friend and family , I will leave my case for " case study" as… a big mistake to lease your car in this dealer pls use your word of mouth to stop dealing business with this dealer , they never treat you good after you lease the car , they are not trustworthy , even the manager can not help you , if you work hard and you want new car pls go somewhere else , I am very happy if you want to inbox me and I will send all my lease detail and paper why you have to stay away , my ILX was 798$ 7000 miles per year per month lease cos of my credit score , but I go somewhere else , other dealer gave me super better than this , after I sent the email to nego they give me 653$ for 12,000 miles , but still stab on my back , cos they run promo 99$ per month and 239$ for premium . I am so stupid to sign the lease but they won't help after all , pls pls pls stop purchase any car from them , right now I paid 2,000$ for YouTuber you do the video about my lease , you will get my money some thousand$ but u will lose of million$ after I post my YouTube video , stay tune it is a time for me to stab on your back , for future car customer , I recommend you check the promo page on the internet make sure you screenshot and nego the price pls don't be hurry and pls take your time , there are another dealer in VA or somewhere you can ask , pls make sure that the deal that you get it is worth it , don't be like me , I just sign it in 4 hrs feel like being force and my trade in just 2,200 lowest ever !!! I did attach my lease Paper if you guys have any question pls inbox and I will recommend you to go somewhere believe me you never get a good deal there , people there just try to kill your wallet suck your blood out never treat you as a HumanWe acknowledge your review and are currently looking into the events you’ve detailed. Sincerely, Rod Emmons - Vice President - mgmtoffice@radleyauto.com , 703-357-9030
Not the place to go for customer service
by Doc29 on 07/13/2019updated 07/19/2019Had an appointment at Radley to see a used Acura. I received a call the morning of my appointment to confirm that I was coming. When I arrived (about 2 hours after the call), I was told that the car I came to see had been sold the… previous day. Clearly, the dealer knew that the car wasn't available and didn't care about wasting my time. The manager seemed to think the situation was amusing. There are other Acura dealers in the area who have more of a customer service orientation.It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Kind regards, Rod Emmons - General Manager
Not the place to go for customer service
by Doc29 on 07/13/2019Had an appointment at Radley to see a used Acura. I received a call the morning of my appointment to confirm that I was coming. When I arrived (about 2 hours after the call), I was told that the car I came to see had been sold the… previous day. Clearly, the dealer knew that the car wasn't available and didn't care about wasting my time. The manager seemed to think the situation was amusing. There are other Acura dealers in the area who have more of a customer service orientation.That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Rod Emmons - General Manager
Bait and switch!
by DeanJaimie on 08/12/2018Visited this dealership earlier today to view a certified preowned acura. We were told that the vehicle had been sold and then offered a new 2018 RDX for about the same price, $27,999. After test driving, we chose to talk it over at home.… After we decided to go forward with the purchase, we received a voicemail from the salesman who said he misquoted and could not honor the price. He then proceeded to try to talk us into a lease (which we have no desire for). I plan on contacting the better business bureau first thing Monday morning.This review has been received and acknowledged.
BEST DEALERSHIP, EVER!!!
by mrshong on 07/03/2018I REALLY LOVE RADLEY ACURA!!! This dealership really goes above and beyond for both their new and returning customers and treats everyone who walks through the doors with the utmost respect, care, and honesty. You can tell that they… really appreciate you!!! We worked with Brian W., who greeted us right away and asked us if we needed any assistance. He took the time to get to know us and really listened to what we were looking for. The whole process was so comfortable and so smooth! There was never a time we felt pressured or that we were be played around with - he was courteous, genuine, and just offered top-notch service! THANK YOU, Brian W., and THANK YOU, Mr. Aaron, for making our experience so wonderful! We will continue to recommend this dealership and continue to be lifelong customers!!! If you're in the market to buy or lease, Radley Acura is the place to go. We all know that Acura/Honda makes the BEST and the most RELIABLE cars - go to a dealership that really CARES for their customers!!!Thank you for this amazing review! We really appreciate your business. Kind regards, Rod Emmons - General Manager
2011 Acura RDX
by Janice2011rdx on 11/20/2016updated 12/05/2016I liked, that even though my deal looked impossible. Radley put me in a car. They made me, and my three kids feel at home.Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy! Please let us know how we may be able to help next! Kind regards, Rod Emmons - Vice President
Great Service
by HappyACURADRV on 11/16/2016updated 11/30/2016Great customer service and help with a rental car. They are very professional and explain things in a clear and concise fashion.Thanks for your outstanding review! We strive to provide great customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Rod Emmons - Vice President
Purchase your next Acura from Radley Acura in Northern VA
by NTank2017 on 11/14/2016updated 11/30/2016Mr. Tony Nazir is an excellent sales person, I liked working with him. He understands customer requirements, he wants to work with you, it was a pleasant experience. He will offer you the best deal on Acura.Thank you for the awesome feedback! You're right, Tony is an excellent sales person and we appreciate all he does for us! We're very happy to hear that he was there to provide you with a pleasant experience. Kind regards, Rod Emmons - Vice President
2006RL
by Garywhitsell on 11/17/2016updated 11/30/2016Always a great experience. Have been dealing with JEREMY for at least 7 years and he is by far the best also Dan Choi does an outstanding job. I always feel confident that the job will be done rightThank you so much for the great review of your experience at our dealership and especially with Jeremy and Dan. All of the employees appreciate your loyalty to Radley Acura. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact us. Kind regards, Rod Emmons - Vice President
About our dealership
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a pleasant experience at Radley Acura. It's great to know that Tony and Derek provided exceptional service and addressed all your needs during your purchase. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at Karen Radley Acura
by Radley Acura on 09/05/2024