Safford Brown Leesburg Hyundai
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Customer Reviews of Safford Brown Leesburg Hyundai
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What a day
by Elvis on 02/18/2025
Bought a Hyundai Elantra today from Sanford Browns Hyundai and the manager and car salesman was really great to work with. Will. Buy from them again. They are located in Leesburg Va
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What a day
by Elvis on 02/18/2025Bought a Hyundai Elantra today from Sanford Browns Hyundai and the manager and car salesman was really great to work with. Will. Buy from them again. They are located in Leesburg VaPoor Strategic Long-Term Thinking
by SC on 08/22/2024I bought my son a used 2021 Hyundai Sonata from this dealership (Bryan Ramirez), in cash, as his first car upon graduation from high school. Within a week from purchase, I noticed two minor issues with the car and asked Bryan if they… would be able to assist with the repairs. The issues were: 1) a crack/leak on the front right headlight resulting in condensation inside the headlight and 2) windshield washer fluid container or hosing malfunction resulting in washer fluid pouring straight to the ground. Bryan’s response was typical used car salesman deflection. His response: “we will not be able to help with this. The only warranty that came with that vehicle was a 3 months or 3k miles on the powertrain (covering engine, transmission, etc.). We also had it checked out from our shop prior to listing it for sale and you had a separate shop check it out and this was not mentioned or promised as part of the deal.” While I understand that these issues were not observed/addressed prior to purchase, I believe the dealership missed a golden opportunity to demonstrate customer obsession and long term focus. My perspective: these items were not noticed during initial inspection (which can easily go unnoticed until you‘ve driven the car around for a few weeks) since we were mostly concerned with major issues and frankly speaking, are peanuts from an immediate-term cost perspective to fix (maybe 100-200 bucks). That said, it will be very costly for the salesperson and the dealership from an overall negative customer experience standpoint. I’ve been in sales for many years, so I don’t fault Bryan for his lack of experience and I do hope he gets better at it, if he intends to make this a career. Each experience that a customer has during a sales motion, good or bad, is either an additional marketing opportunity for the dealership (to gain additional customers = more sales), or a black mark leading to the converse (negative sales revenue/no additional money in the salesperson’s pocket). I believe this organization is very shortsighted and tactical, lacking long-term strategic thinking. This is a “one and done” for them, which is unfortunate. Safford Brown will not be getting any endorsements from me. This dealership demonstrated little to no interest in trying to go the extra mile for their customer, which is also reflected in all their negative reviews. I know they may not care, but be advised, this will be the last time I buy from this salesman and Safford Brown and I will not be recommending them to my vast network of colleagues, associates, customers, family and friends. Truly a missed opportunity for Bryan and this dealership.
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