Customer Reviews of Mechanicsville Toyota
Review type:
Great experience
by Neverhart22 on 06/16/2024
Had been looking for a Tundra with all the upgrades I wanted for months and finally found it here. Worked with Daniel Reading and he made the whole process smooth and painless. Top notch guy. Definitely takes pride in his work. Zak in… finance also was a pleasure to deal with. Very straightforward with things. I drove 6 hours just to come here for the Tundra I wanted and it was well worth the time. Thanks all who were involved.
1578 reviews
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Service Leadership and Complete Customer Satisfaction
by Tripp D on 03/04/2025Service Manager Travis went well above-and-beyond to take care of a service problem that originated out-of-state by another dealer. A generic windshield replacement by the selling dealer created problems with the pre-collision system.… Travis demonstrated a level of care and commitment that led to getting an original Toyota windshield from a premier windshield service and coordinated payment with the out-of-state selling dealership. This was complete 5-star service when I had not spent a cent in his shop. We will surely have our routine service performed there and will be sure to tell our friends about the extraordinary customer care.Efficient and Transparent
by MeganH on 07/26/2024Mechanicsville Toyota worked to get us in our desired car at a price point we could afford as efficiently as possible (which was super important as we had our 1 week old newborn with us).Great experience
by Neverhart22 on 06/16/2024Had been looking for a Tundra with all the upgrades I wanted for months and finally found it here. Worked with Daniel Reading and he made the whole process smooth and painless. Top notch guy. Definitely takes pride in his work. Zak in… finance also was a pleasure to deal with. Very straightforward with things. I drove 6 hours just to come here for the Tundra I wanted and it was well worth the time. Thanks all who were involved.Get your car anywhere else
by Livid I gave them business on 05/15/2024TL;DR: Walking in and buying a car is great. Getting any financing information, warranty information, or asking ANY questions regarding your purchase is a nightmare. I'd go somewhere else that has better communication. Review: Actually… walking in and buying the vehicle was excellent, but God help you if you need ANY help outside of walking in and buying the car. I found a car online that was still being manufactured so I called the dealership and told them I wanted to put a deposit down on it. Went into the dealership, paid the deposit, and left. Great! I made it clear that I needed to sell my current car and shop for insurance prior to actually purchasing my new vehicle. My salesperson told me they would call me when the car was finished being manufactured, and then again when it was about a week out from the dealership. Awesome, plenty of time for me to do everything I need to do. About 6 weeks later I noticed I hadn't heard from the dealership so I decided to call and see if there was any updates. Lo and behold, my car was on the lot and I was asked to come in the next day to pick it up. Well now I had to rush around to get new insurance (I needed the VIN number to actually get insurance, which I didn't have) and sell my car so I could make a down payment. That's a lot to do on a last second notification. In their defense, I probably could have asked to pick up the car later. But where was my call that the car was finished being manufactured? What about my one week notice? If I hadn't called that day, when was I going to be notified? As far as financing goes, I was shopping around to see the best deal I could get whether through the dealership or outside of it. Luckily I had been doing this for a while now. However, I saw on the dealerships website that they had a deal on financing for qualified buyers! I had called the finance department more than 5 times to see if I qualified and they never picked up or called me back. I actually had to talk to my salesperson the day before I picked up my car and asked him to ask them if I qualified. Absolutely terrible experience. The day I went to pick up my car was honestly great and the only reason I'm not giving this a 1 star review. Paperwork was quick, my car was in amazing shape, and I was out the door in under an hour and a half. It doesn't end here, though. I purchased a warranty through the dealership and, after leaving, realized that I had no information on it nor how to use it if I ever needed to! I've been calling their warranty department for weeks and haven't got a call back. I finally called my salesperson and asked him to ask them for me (this seems to be a theme here). They sent me a brochure with general information, but nothing specific to the actual warranty I bought. I emailed them back for some more specific information and haven't heard back. I don't think I ever will. If I'm going to spend tens of thousands of dollars on a car, I'd expect much better communication. It's clear to me that the only thing they cared about was getting me to sign some papers and getting me out the door. A Toyota is a Toyota, if you can get your car from somewhere else, I would recommend it. They tell you to call when you leave a bad review, but they don't pick up the phone so why even bother? Don't buy their warranty, it's through a shady third party agency that even other Toyota dealerships don't recognize. Which I know because my car needed service less than a month after I purchased it brand new. Seriously, do business at any other dealership.Excellent Experience!
by Marissa Turner on 02/17/2024We purchased a 2021 Ford Expedition from here a few weeks ago and we could not have asked for a better experience! We drove from NC, so we appreciated JT taking the time to work with us in advance with getting more pictures and negotiating… a price. That saved us time and let us know what we were getting before making the drive. We are extremely happy with our Expedition! I definitely recommend buying with Mechanicsville Toyota and if you do ask for JT Massey!Charlie Belvin - Mechanicsville Toyota
by Erin A on 10/25/2023I can't say enough about Charlie's exceptional service at Mechanicsville Toyota. He did a fantastic job, staying attentive and informed throughout the entire car purchasing process. He set a timeline for my 2024 RAV4 to arrive and kept me… up to date during the entire waiting period. What sets Charlie apart is that he truly treats you like the most important customer, providing a level of care and professionalism that's second to none. If you're in the market for a car, look no further and ask for Charlie at Mechanicsville Toyota!Best sales experience
by PK on 09/29/2023Don was excellent and punctual. He kept us updated about our vehicle delivery and was very knowledgeable.idk just felt slimy
by m r on 02/16/2023had james burroughs, just felt like a slimy dude. random 500 upcharge on the page because there's a "difference between the sticker price on the website and what they had in the system" or whatever. it got removed inevitably just feels very… slimy some of the other guys i interacted with felt real creepy with the way they spoke. dunno if i'd recommend. car works fine so that's good just the sales team feels not greatUntrustworthy Sales Team
by Horrible Experience on 08/30/2022Do not enter into an agreement with Mechancsville Toyota expecting the sales associates or sales managers to fulfill their end of the deal. Their attitude towards customers is poor at best with disrespectful and dishonest treatment. I… highly encourage anyone shopping for a their next car to venture elsewhere and spare yourself the frustration. Mechancsville Toyota demonstrates a culture of morally bankrupt people and practices that should be avoided at all costs.Best Car Buying Experience Ever
by Mary Ellen Oxendine on 02/07/2022Don at Mechanicsville Toyota made buying my 2022 4Runner a piece of cake. We dealt with him over the phone and through email for the most part. He answered all of my questions and was very informative about the car. He even met us on a… Sunday at the dealership, so we could get the car. When we sat down with Ken the finance guy he made it easy as well. We are a Toyota family, so we will buy from them again.3rd purchase from Mechanicsville Toyota!
by Steve on 03/15/2021This is my 3rd purchase from this dealership since 2014 and even though I live 30 minutes away, is where I’ll get my next three cars too. Mr. Chin always goes above and beyond to find the vehicle (new or used, purchased or leased) that… best fits your family’s needs and budgets. The rest of the team there including Jeff the finance manager, go above and beyond to make the entire experience an enjoyable and relaxing one. And since I’ve been using their service department for the past 8 years, I’ll put a plug in for them as well. There is a reason this is a 5-star dealership.Amazing Toyota Team
by Kayla Lawson on 03/06/2021updated 03/12/2021We were greeted immediately and assisted quickly. The sales representative found the exact vehicle I was looking for. He made sure I was happy with my choice. He let us know that if we had any questions we could contact him.Great experience ever.
by DGE on 02/02/2021Great experience ever. bought many new fords in years past never had a better experience than this. Great sales team. Will be back to but more.In and out!
by DEE on 02/02/2021I really like how efficient the service wasDee, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, John Nickens, General Manager | jnickens@pageauto.com
Great car purchase experience with Charlie Belvin
by M Taylor on 01/15/2021I made my very first car purchase with Mechanicsville Toyota and Charlie Belvin made the experience stress free and very efficient. He was very knowledgeable about 4Runners and the available options within only 2 days he had found the car… I wanted to purchase and it was ready for me to take home. When I arrived at the dealership to complete the purchase the car was ready to drive off the lot and the entire process was very efficient amongst all the staff to complete the paperwork.Thank you for taking the time to write this review. We are pleased to hear that Charlie was able to provide an efficient and overall positive experience. Best, John Nickens, General Manager | jnickens@pageauto.com
Easy Buying
by D Hite on 01/13/2021I liked that the process was straight forward. I was able to buy a car around three hours. I haven't brough a car since 2010 and with Coronavirus things have changed. I liked being able to take the car on a test drive alone because in the… past the salesperson would give you a route that would not give you the chance to test the performance in ways that you wanted. I've had people tell me that usually the dealer will sell you the car that they want you to have. Although this is a different dealership from the last time I brought a car this was the second time I was able to walk in and pick the car I wanted.We love hearing about customers that have a terrific experience at Mechanicsville Toyota. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Best, John Nickens, General Manager | jnickens@pageauto.com
Hassle-free smooth purchase
by Nate F on 12/23/2020Very smooth hassle-free, no pressure experience getting us in our new hybrid Highlander in under 3 hours. Thank you Salesman Don Berkeley.Nate, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Best, John Nickens, General Manager | jnickens@pageauto.com
3rd Toyota Truck
by Shannon on 12/12/2020updated 12/18/2020Zak Lewis was an amazing salesmen. He was always prompt in responding to me and had everything prepared when I came to look at a new Tundra. He did not hassle me or waste my time and was very fair. I enjoyed every part of the process and am… in love with my new tundra. I will definitely recommend Zak and the dealership to all of my friends and will return for anything I may need with my tundra or for future Toyotas.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. John Nickens, General Manager | jnickens@pageauto.com
Great sales person
by Chad P on 11/16/2020Zak Lewis did a great job giving me the information I needed in a timely manner. Never did I feel pressured to buy. I would definitely recommend Zak if you visit Mechanicsville Toyota.Thank you for your great review, Chad! We're glad to have Zak on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, John Nickens, General Manager | jnickens@pageauto.com
Excellent sales person
by Don Berkeley on 11/15/2020I was fortunate to have Don Berkeley help me purchase a new vehicle. He was very responsive, friendly, efficient, knowledgeable and professional. He made an often stressful experience as easy as possible.Thank you for taking the time to write this review. We are pleased to hear that Don was able to provide an efficient and overall positive experience. Best, John Nickens, General Manager | jnickens@pageauto.com
Highlander
by Asad on 11/14/2020I had a great experience at Mechanicsville Toyota. I was extremely busy and Nick did his best to close the deal. He was very professional. I went to the dealership and in less than an hour, I was done with paperwork and everything. Great… experience. Highly recommend.Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your car purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Best, John Nickens, General Manager | jnickens@pageauto.com
Toyota Tacoma
Toyota RAV4 Hybrid
Toyota 4Runner
Toyota Highlander
Videos
About our dealership
What sets us apart
Winner of the President's Award 9 years.
Winner of Toyota Management Excellence for Parts, Service, and Customer Relations over 20 years accumulative.
Edmunds 5 star Dealer.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Mechanicsville Toyota! If there is anything else we can do for you, please feel free to give us a call. Best, John Nickens, General Manager | jnickens@pageauto.com
by Mechanicsville Toyota on 02/04/2021