Customer Reviews of Mechanicsville Toyota
Review type:
Great experience
Tundra Service
by Scottjones12 on 03/20/2018Service advisor was great. Waiting area was comfortable for waiting on vehicle. Able to use WiFi with no issues which allowed me to work while waitingPurchasing New Vehicle
by Carolyn63 on 03/18/2018Everything went smoothly and quickly. I have never experienced this in the past. Saved a lot of time and aggravation. Thanks to Mike Elliott.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Sincerely, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Wes Doub,Mechanicsville Toyota
by BethM1981 on 03/04/2018updated 03/16/2018Our salesman Wes Doub was amazing! He made this by far our best car buying experience that we have ever had.He was very thorough in explaining all of the features of the Corolla that we were purchasing and was quick to answer any questions… that we had.We will definitely be recommending both Wes and Mechanicsville Toyota to all of our friends and family!Thank you for your great review, Beth! We're glad to have Wes on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Toyota
by KevinWMartin on 03/05/2018updated 03/16/2018Everything, Mr. Chen was very helpful and a pleasure to work with to get the package I wanted, and the staff was outstanding to work with.Were delighted to hear of your positive experience at our dealership, Kevin. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Buying Our New 4Runner
by Bonnie_B on 03/08/2018updated 03/16/2018Everyone we met was friendly and welcoming. Our salesman was super helpful, went above and beyond to answer our questions, worked with us to get to a price we could afford and made the experience a pleasure. Also, the dealership is very… close to home which will be convenient for serviceThanks for the wonderful review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Sincerely,Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Professional Salesmanship
by Beverly29 on 03/10/2018My salesman, Zack Lewis, was very friendly, knowledegable and professional. The showroom was spotless and everyone was very accommodating. Everything about the car and deal were explained in detail.Thank you so much for your feedback, Beverly. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Zack. Please let us know if we can ever help you in the future. Sincerely, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
06 4Runner
by Jgravitt1 on 03/06/2018They did what they said and it was done in a timely manner. They took me in with a small window of appointments and made it work.Thank you for sharing your feedback! It is very important to Mechanicsville Toyota that we earn the trust of our guests by following through with our promises and providing hassle-free service. We look forward to working with you again! Sincerely, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Love my RAV4 and really like Mechanicsville Toyota
by NeldaSN on 03/03/2018Quick, polite, work seems very well accomplished. Time of work was almost as requested and well done. Waiting room was comfortable.Thanks for giving us the opportunity to service your vehicle! I am happy to hear that everything went well for you at Mechanicsville Toyota. I will pass your feedback along to our team. Drive safely! Sincerely, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Commendation for Highest Ethical Behavior
by ReidKyle on 03/01/2018Wes, Dean and the financing officer exemplify the ethics and ideals we honor in Masonry. If we could teach extensions of their behaviors in other businesses, we would experience great success and help further instill high morals in our… communities. I suggest they all be elevated to training team leads within your organization.Were delighted to hear of your positive experience at Mechanicsville Toyota! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Tundra
by Frank1_Glazier on 02/22/2018updated 02/28/2018Everyone was extremely courteous and friendly. Financing was easy and quick. My wife and I enjoyed truck shopping at your dealership.Thank you for leaving us this great review! The team at Mechanicsville Toyota is very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Car
by Thomas127 on 02/24/2018Friendly and a great experience. Will recommend to anyone to you guys. Very helpful in making my descision. Thank you.We really appreciate your feedback, Thomas. We love hearing from our customers and thank you for choosing Mechanicsville Toyota for your automotive needs! We hope that if you ever require automotive assistance in the future, you wont hesitate to reach out to us. Best, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Wonderful experience!
by Kendrag1 on 02/21/2018updated 02/28/2018Everyone was super helpful with everything. This is my second car from here and super happy with my experience as always. Zak was a great salesman and super helpful.At Mechanicsville Toyota, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Best, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Great buying Experience from Mechanicsville Toyota
by Rajinderbir on 02/11/2018updated 02/28/2018The vehicle was ready and all additional work completed. The sale and trade process was done efficiently. The car salesman (Tanner) and sales consultant (Joseph Davis) were excellent to deal with and took the time to explain the new vehicle… to my wife and i. This made for a great sale experience.,The vehicle was ready and all additional work completed. The sale and trade process was done efficiently. The car salesman (Tanner) and sales consultant (Joseph Davis) were excellent to deal with and took the time to explain the new vehicle to my wife and i. This made for a great sale experience.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with the Mechanicsville Toyota team was well spent. Please feel free to reach out to us with any questions or future auto needs! Best, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Highlander Purchase
by JPAlley_RVA on 02/27/2018We were in the market for a new SUV to replace our 2009 Toyota Highlander and ended up working with Mechanicsville Toyota after submitting numerous internet inquiries about different cars from different dealers in the Richmond area. They… were far less pushy when responding via e-mail than other dealers, so they were quick to win out as being a first choice to visit in person. We worked with Josh Brown and he was great. Very responsive via the initial e-mail back and forth and easy to set up an appointment for a test drive. He had the car ready for us when we got there and was very nice and straightforward to deal with. Provided good background info on the new Highlander during the test drive. Once back at the dealership to discuss prices, he was quick to work with us on what what I considered a fair / very competitive price for the new car and for our 09 Highlander we were trading. Since they did not have the color we wanted, they arranged to have one brought down from another dealer which we picked up 3 days later (and after they installed a trailer hitch). Rest of the financing process was straightforward with little pressure to upgrade the warranty or purchase after market products (although we did decide to go with the extended warranty). As a person who does not enjoy the typical car buying experience, this was pretty darn good all things considered. Would recommend them if you are in the market for a Toyota. I'm hoping their service department delivers the same quality experience.We appreciate you for taking the time to give Mechanicsville Toyota such an excellent review! It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your new Toyota Highlander, please feel free to let us know. Best, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Love this place!
by Tamekia on 02/22/2018Very friendly and fast service. No hassle. I was able to schedule my appointment and was done in under an hour.Tamekia, we cannot thank you enough for your wonderful review of Mechanicsville Toyota. We are dedicated to provide each and every customer with a fast, friendly and hassle free service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Very Satisfied Customer
by Kenbrid on 02/21/2018The service advisor provided excellent customer service. I was very satisfied with the service received and the service performed on my vehicle was done in a very timely manner.Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. If there is anything more we can do for you please feel free to come back and see Mechanicsville Toyota any time! Take care. Sincerely, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Lancer evolution
by Stickerz on 02/21/2018Was in the market for a Lancer evo and went from va beach to northern va looking for one and Mr. Chin contacted me and made it possible to test drive what they had and took care it very professional friendly man. I highly recommend you see… him when you need a car.Thank you for sharing your experience at Mechanicsville Toyota with us. We pride ourselves on offering high quality customer service, and we're glad to hear Mr. Chin was able to take care of you. Congratulations and enjoy your new vehicle! Until we have the opportunity to work with you again, drive safe and stay well! Sincerely, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Service on 2008 Prius & 2005 4runner
by Blcbryan on 02/21/2018Very happy with the service. They serviced my two vehicles. A 2008 Prius and a 2005 4Runner. Good communication from service tech. Repairs made in a timely manner.Thank you for giving us the opportunity to service your Prius and 4Runner. I am happy to hear that everything went well for you. I will be sure to pass along your kind words to the team. All of us at Mechanicsville Toyota await your return. Please let us know how we may be able to help next! Sincerely, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
The best
by charliz20 on 02/20/2018Like my salesman---Mike. Service has always been prompt and good. The facility is always clean. Courteous and helpful service reps.We appreciate you for letting others know about your experience at Mechanicsville Toyota. It is our commitment to ensure quality customer care by providing clean and comfortable facilities as well as prompt and courteous service to our guests. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact Mike or myself. Best Regards, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Camry 2018
by Denniswong on 02/10/2018updated 02/16/2018Dave White was awesome!! Great to deal with. I have bought serveral cars from him and Phil was great at the financial departmentHi Dennis, thank you so much for this amazing review! We are glad to hear Dave and Phil were able to help you get into a new 2018 Camry and offer a great experience! We look forward to helping you again in the future. Sincerely, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Amazing!
by Shanell87 on 02/09/2018updated 02/16/2018Very friendly and made me feel like I was at home! Zak Lewis and Justin in finance were very nice and felt like they were my long time friends!Congratulations on your new vehicle, Shanell. It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. It's great to hear Zak and Justin were able to meet your needs. If there is anything automotive-related we can assist you with in the future, please let us know. Sincerely, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
Toyota RAV4 Hybrid
Toyota Tacoma
Toyota 4Runner
Toyota Highlander
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
We appreciate your marvelous feedback, Scott. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Tanner Hulette, General Manager, info@pageauto.com, (804) 559-8000
by dealerreply on 03/21/2018