Haley Toyota of Richmond
Customer Reviews of Haley Toyota of Richmond
Review type:
unreliable sales department
by Kris on 07/28/2020The sales department at Haley was awful. They advertised a price on a vehicle. We called and made an appointment to drive it. After driving it, They raised the price $2000. After numerous emails and phone calls (of which we received no… reply) finally was able to reach the sales manager. He said he would look into it for us, then, didn't call back. A day passed and after another call by us, we were told they sold the car. My mother purchased her car from them years ago with a very positive experience, unfortunately, I guess their staff has changed, and will not be getting repeat service from our family or anyone we know. I would not recommend purchasing from this dealership. Very disappointed.Honestly the best car buying experience!
by 1st_4Runner on 01/16/2018Went in to compare a vehicle to another I was interested in buying. Miguel Soto clocked in early to help me. Miguel is the main reason my buying experience was so positive. After talking a few minutes, he pulls around the truck I ended up… buying. Miguel is professional, patient, knowledgeable, and enthusiastic about the vehicles he sells. I never once felt pushed or harassed like some dealerships do. Everything went smoothly from start to finish. Take any negative stereotype youve ever heard about car salesmen and throw it out the window.... I have absolutely nothing negative to share about my experience. I will most certainly be sharing his name with anyone and everyone. And keep it up and Ill be buying from you guys only from now on. You are all wonderful!Purchasing a 2017 Camry
by 2017camryowner on 10/15/2016Justin Ali was very friendly, knowledgeable and patient. This made the experience of buying a new vehicle not nearly as stressful as it could have been.Sales Experience
by RufusVann on 10/03/2016updated 10/14/2016We felt Shane (Salesman) was there to help us, not push us. We really appreciate Haley working with us and our odd hours. We really needed to get a vehicle fast and we felt the staff made it a pleasant experience.Thanks for this great review and congratulations on your new car! We are pleased to hear that Shane did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Regards, Haley Toyota of Richmond Team
Haley Toyota is the best!
by Delighted_3 on 10/07/2016updated 10/14/2016Sean Jones was a wonderful salesman. The selection of cars was great. All the employees with whom I had contact were polite, professional, helpful, and knowledgeable. The prices were reasonable, as well as the financing options.Thanks for your outstanding review! We're glad to hear that Sean and the rest of the team were polite, professional, helpful and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Haley Toyota of Richmond Team
Great experience
by gardenlover48 on 10/07/2016updated 10/14/2016Shane was so understanding about what I wanted in a car. I knew what car I wanted to look at when I enter the showroom.He got me the price I was willing to pay.Thanks for this great review and congratulations on your new car! We are pleased to hear that Shane did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Regards, Haley Toyota of Richmond Team
Highlander Purchase
by s03300d on 10/12/2016The buying experience was terrific. Nat Williams was very knowledgeable and helpful throughout the process. We would recommend Haley Toyota to our friends and family.Thank you so much for this lovely review and congratulations on your new car! It's wonderful to hear that Nat was very knowledgeable and helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Regards, Haley Toyota of Richmond Team
N/a
by Mason217 on 09/26/2016updated 10/11/2016Salesman George Savoy and Finance Manager BJ Brooks was excellent. Very professional and helpful explaining different options and the best deal for my husband and I.Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear that George and BJ were very professional and helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Regards, Haley Toyota of Richmond Team
Excellent Sales team
by Chanduucs on 09/12/2016updated 09/25/2016I was with Internet Sales Manager Jorge Triana. I was impressed with the transparency they have shown regarding complete details. I would recommend any potential Toyota buyer to consider this Dealer for sure.Thanks for this marvelous review! We are so pleased that Jorge was able to provide you with such exceptional service. We look forward to seeing you again! Regards, Haley Toyota of Richmond Team
Great service
by Jenks1956 on 09/17/2016updated 09/25/2016Mr.. Prince was very concerned about my well being. He went the mile to make sure i got to work on time. I was very pleased with how he treated me,Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and we're glad that Prince was able to show you what we strive to deliver. Please let us know if we can ever help you in the future. Regards, Haley Toyota of Richmond Team
Haley Toyota average experience
by Eric_Joseph on 08/23/2016updated 09/07/2016Everything went smooth other than that car was not cleaned properly. Hard to negotiate. Price difference between customers. Good thing did not have to run for anything.2016 Tundra
by BrianR26 on 08/23/2016updated 09/07/2016The sales and finance staff were very friendly and explained everything very clearly. I would definitely come back again when I'm ready for a new truck.First-Time Toyota Owner
by DrewEtheredge on 08/29/2016I had narrowed down my search for a new vehicle to the RAV-4 Hybrid before finding a dealership for a test-drive. George Savoy was very patient and knowledgeable during our initial meeting, as well as when we went to the lot. He explained… the vehicle's safety features during the test drive. I will definitely refer my car-shopping friends to Haley Toyota.Drew, thank you so much for this great review and recommendation! We work very hard to provide each of our customers with knowledgeable service and it's good to hear that Drew was able to show you what Haley Toyota of Richmond is all about. If you have any further needs, do not hesitate to come back to see us. Best, Haley Toyota of Richmond Team
My Review
by Bullardjh on 08/26/2016Very nice facilities along with some very nice employees. Sean Jones has to be the best salesman I have ever worked with. He honest and knows his stuff.Not sure where this came from, might have been the one I started but never finished. I will say, Sean Jones is a great salesman, very honest, and Is a person that knows his stuff. As before, the finance office is not honest.
Ripped Off and I feel Stupid!
by bullardjh on 08/27/2016Very satisfied with the salesman, Sean Jones. Great person, great salesman, does not cut ties once he sales you a vehicle, Very trustworthy. Finance on the other hand, not extremely happy with them. The price we agreed on was not the price… put on the paperwork. We were told by the finance office that Suntrust required GAP insurance, which was also was NOT required. Haley got another $895 for that. Also thrown in, Theft protection, another $95.00 for Haley Toyota. That is why I have insurance with USAA. The paper work states, plane as day, GAP is not required and will not affect the loan if refused. I noticed this after we got home because the paperwork was pushed so fast for signature. Not done here yet, more to come. So, price out the door that was agreed on, $36,086.00, price financed, $38,581.11, a total of $2495.11. The price that was agreed on was what I was offered at another dealer, but being they did not have the color my wife wanted, we went to Haley. I still have the quote from the other dealer for proof. I am not going to let the die, I feel they owe me for the overage.On 30 Aug 2016, the Haley Finance Director called me and wanted to talk about the issues. Mr. D Rivera was helpful and my wife and I walked out satisfied and with a new outlook on Haley Toyota. Mr. Rivera, thank you and we have seen a different side of this business and you made it clear, customer being happy with their purchase is your priority.
On 30 Aug 2016, the Haley Finance Director called me and wanted to talk about the issues. Mr. D Rivera was helpful and my wife and I walked out satisfied and with a new outlook on Haley Toyota. Mr. Rivera, thank you and we have seen a different side of this business and you made it clear, customer being happy with their purchase is your priority.
On 30 Aug 2016, the Haley Finance Director called me and wanted to talk about the issues. Mr. D Rivera was helpful and my wife and I walked out satisfied and with a new outlook on Haley Toyota. Mr. Rivera, thank you and we have seen a different side of this business and you made it clear, customer being happy with their purchase is your priority.
Haley Toyota - RAV4
by rountree8 on 08/25/2016I enjoyed how thorough, approachable, patient, and friendly the sales staff was. I was warmly greeted upon arrival, and never felt rushed or pressured throughout the entire experience. We went to several dealerships prior to deciding on… Haley, but after visiting Haley we were so impressd with the service, we decided to go back. Shane was our initial salesman and he was extremely knowledgeable, as well as very friendly. Shane is one of the main reasons we went with Haley Toyota specifically. On our second trip, Justin helped us with some details; he was also extremely knowledgeable and equally as friendly. Haley worked with us on our budget, specifications, financing, etc. They really offered it all. My husband and I would recommend Haley Toyota to everyone. Not only are the representing the great brand that Toyota already is, they are also giving the customer a positive, enjoyable experience. Shane has done a great job keeping in touch even after purchasing the RAV-4. He has been most helpful in every aspect of buying a new car! He took any potential stress out of car-buying with his great attitude. He is respectful, professional, knowledgeable, and extremely friendly. We would recommend him to anyone as well! Thank you to all the staff at Haley Toyota for the great experience. You have developed a loyal customer!We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Haley Toyota of Richmond. Thank you for choosing us, and we look forward to your next visit. Best, Haley Toyota of Richmond Team
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Haley Toyota of Richmond. Thank you for choosing us, and we look forward to your next visit. Best, Haley Toyota of Richmond Team
Best car buying experience ever!
by MaggieBrag on 08/13/2016updated 08/21/2016Very pleased with this car buying experience. I had been to few dealerships in person and several online and Haley was the best to deal with. Priority can take a lesson from Haley. For me, the drive was worth it. I was impressed with having… no pressure after the test drive which lead me to the next step of the cost and purchase. I am so pleased with the car and NO buyer's remorse.Maggie, thank you for the wonderful review and for traveling to Haley Toyota of Richmond to do your business. We try our best to stand out from other dealers in terms of sales and service excellence and we are glad we were able to help you with your purchase. If you have any further needs, do not hesitate to come back to see us. Haley Toyota of Richmond Team
Purchase of 2014 Tacoma
by JohnKandris on 08/11/2016I immediately felt welcome like it was a place I had been to on a regular basis with folks that I had known for yearsThank you for the feedback, John! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Haley Toyota of Richmond Team
Haley Toyota
by Toddbendel on 07/17/2016updated 08/09/2016Very prompt response to my inquiry about a specific vehicle and very personable staff, I was given a full rundown of the features of my vehicle and shown how to operate the phone link system.Used RAV4 purchase
by GordonM2 on 07/19/2016updated 08/08/2016My salesman, Wes, was terrific. Very patient and accommodating. The dealership itself had lots of both new and used cars to choose from.Thank you Haley
by ECavanaugh on 08/01/2016Wes our salesperson was very knowledgeable, very nice, not pushy and would look him up again if I was to buy another car. He as excellent. Thank you
Thanks for your outstanding review and congratulations on your new Camry! We're glad to hear that Justin was very friendly, knowledgeable and patient! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Haley Toyota of Richmond Team
by dealerreply on 10/17/2016