Mercedes-Benz of Richmond
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Customer Reviews of Mercedes-Benz of Richmond
Review type:
Purchased new Vehicle
by Kristina on 04/02/2025
updated 04/09/2025
Was from out of state and I Purchased a BMW XM from this dealer. Hakim was a great sales associate to work with. He answered all my questions and was very helpful in making a smooth transaction. Will be referring this dealer to family and… friends.
151 reviews
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Purchased new Vehicle
by Kristina on 04/02/2025updated 04/09/2025Was from out of state and I Purchased a BMW XM from this dealer. Hakim was a great sales associate to work with. He answered all my questions and was very helpful in making a smooth transaction. Will be referring this dealer to family and… friends.BEWARE!!!
by AHendricks on 02/27/2025BEWARE! !!!! I purchased a used 2019 certified GLE from this dealership in September 2023. Yesterday I took it to have it appraised and found out this car had "moderate damage" to the entire side of the vehicle. The entire side had been… repainted. There is NO WAY that a 161-point inspection would have missed this. Not to mention that it was easily pulled up by Carmax when I had it appraised. The carfax I was provided indicated NO PREVIOUS ACCIDENTS or DAMAGE. I was told this lowered the value of the vehicle by $4k. Now this is a vehicle that I paid $62k. I called and left a message with the sales manager. No response. I am so frustrated as I never would have paid market value for a car that had been wrecked or had previous damage. Please do not use this dealership. Yes Virginia is a "buyer beware" state but I NEVER expected the dishonesty and shady deal from a Mercedes dealership. Never again. Update: Received a call from the general manager after these reviews started being posted and he offered to buy the car back for a measley $1k more than the appraisal.....AND denied ANY knowledge of moderate collision damage occurring to the car indicating it wasn't on the carfax. So this car was certified and had the Mercedes inspection and they didn't know? What an insult to my intelligence. I think that alone speaks volumes about this dealership. Either they are dishonest or they aren't inspecting the cars adequately. What an absolute insult to my intelligence. By the way, carmax guy told me there is no way they didn't know. BUYER TRULY BEWARE.Service Advisor
by Steven Hunnewell on 02/03/2025Professional and completed service on time and communicated wellgood speedy service
by John M on 01/23/2025all went well and the turn around time was greatSublet Calibration Review
by Certified Glass Review on 01/22/2025Great service as always! Will always work with these great people. They really do take care of you. Summer is our main contact and refer everyone to her. All the other service advisors are awesome as well!Unresolved service issues and refusing to contact us or BBB
by Tonya and Jesse Chavis on 12/08/2024On April 18, 2024, my husband entrusted Mercedes with the repair of his inoperable Mercedes convertible top. Despite multiple attempts and significant financial investment, the issue remains unresolved. To date, we have paid a total of… $14,344.32 for repairs, including initial costs, additional charges for recurring leaks, and subsequent attempts to address the underlying problem. Each time the vehicle was returned, the convertible top continued to malfunction, often leading to inconvenient and potentially dangerous situations. Despite numerous attempts to contact the dealership, including calls to service managers and leaving messages, we have received no response or resolution. This lack of communication and customer service is unacceptable. We are deeply disappointed by the dealership's inability to rectify the issue and their disregard for our concerns. They have not responded to our BBB complaint either. We are now seeking legal counsel to address this matter and recover our financial losses. We urge Mercedes to take immediate action to resolve this issue and provide adequate compensation for the inconvenience and financial burden we have endured.Another Amazing Service Appointment
by Rich W on 11/22/2024Mercedes-Benz of Richmond has delivered exceptional service every time I’ve booked service—five plus years so far. Love the staff and the facility.ML320 service
by Robert Papas on 10/14/2024updated 10/21/2024Good service, service reps cared about my issues and were very helpful.They Treat You Like Family
by Rich Whiteside on 09/29/2024I’ve been getting my car serviced at Mercedes-Benz of Richmond for going on five years. Each service was on time and always drove away happy. Everyone I engaged with treated my with like their most valued customer.State inspection
by Harold on 09/28/2024Got my state inspection on my C55 and returned cleaned and sparkling. Appreciate the extra step!Class Act
by dta on 08/14/2024Always easy to deal with. Top ranked MB Dealer for many years for a reasonHad to wait along time
by Linda Parham on 07/23/2024had to wait to long for what was done.Service
by Wanda on 05/29/2024Kelly, my service rep was absolutely wonderful.svc visit
by Michael White on 02/14/2024from start to finish this location and luxury car mnfr provides an excellence svc from handling of car to communication thru the day on timing and to including the last 3 feet of car retuning back to myself . Highly recommend and looking… forward to my current lease expiration to continue on with them to look at my next car selection.James Revere
by James Revere on 09/30/2023A service rep called me and scheduled my appointment. I was also given the option to wait or get a ride back home. When I arrived for service they were ready and promptly processed my car. It was completed within the promised timeframe. A… rep called me the next day.recent work
by Skip on 06/02/2023Was originally that OEM light fixture which I purchased elsewhere could not be installed because it was not a "certified" part. Was called much later in the day to be told that it could, in fact, be installed.Navigation fault under warranty
by Peter on 04/23/2023I particularly enjoy dealing with Summer who always seems happy, is personable and professional. The service area is quite large with armchairs, tables and chairs - and thankfully the TV is not loud (no one was watching or listening so why… not ditch it altogether - its more of a nuisance as people are on their phones anyway). Good freshly ground coffee machine, nice selection of snacks. All the staff are helpful and courteous.Luxury brand, lousy service: my disappointing experience with a Mercedes
by Bob on 03/30/2023A luxury brand, lousy service: my disappointing experience with a West Broad Mercedes dealership." I want to share the email I sent to the management of this dealership. I got no response at all. None. Zero. I am writing to tell you how… disappointed I am with your sales team. My wife and I felt disappointed when we should have been exhilarated at purchasing our second car from Mercedes on West Broad. My wife and I purchased a 2021 Mercedes GLC 300 a few weeks ago. Our salesman, Sean, was nice enough but needed to thoroughly review the features and, more specifically, the lack of parts in our car. He did not do so. We expect more from a Mercedes dealership. We called Sean to point out our concerns, but he shrugged them off and made us feel it was our fault that we didn't specifically ask about them. The two features in question were Sirius/XM radio and Wireless Bluetooth Apple Car Play. Two features we felt would have been standard in a 2021 Mercedes. Not deal breakers, but things we would have liked to know about before we made a decision. The lack of these features is not the real problem. How things went from there is the problem, and why my purchase, which was not my first car bought from your dealership, will be my last. We expect more from a Mercedes dealership. Two days later, my wife went to the dealership to drop off the keys to our trade-in, a 2015 Mercedes GLK350, and Sean again did little to nothing to help solve our disappointment in our purchase or walk my wife through the features. He again shrugged it off. We were looking for solutions to our unhappiness and got none. Sorry, you are unhappy, thanks for sale. Two weeks later, Sean followed up with a phone call and, for the THIRD time, did not take our concerns seriously and again, basically said sorry your unhappy, thanks for the sale. At that point, I had enough and called the dealership and spoke to the sales manager, the guy who "closed" the sale with us. I think that was Joe. I spoke with him for a while and got the same line I had received from Sean; Sirius XM and Wireless Apple Car Play are not standard features, and we should have specified that. Is Sirius SM not standard in a Mercedes? The paperwork we got with the vehicle even had Sirius XM literature included. We have it in our 2015, our 2010, and in my new truck. Once again, the disappointment in the features of our car is not the basis of my disappointment with your dealership. The sales manager assured me he would get with the service people and offer me some solutions. At the very least, I expected him to set up getting these features installed at dealer cost, and I would have happily paid for them. I told him that. I am not looking for a handout. I am looking for the service I expect from a Mercedes dealership. We have owned several different models and dealt with several dealerships. That call was several weeks ago. To date, I have yet to receive word from your dealership. What a consistent and stunning display of lousy customer service. We expect more from a Mercedes dealership. Not only did you lose a repeat customer, but you also lost our family, friends, and anyone who would ever ask me about my car. All it would have taken was the primary customer service I would expect from Walmart or Target, which I did not receive from a Mercedes dealer. We expect more from a Mercedes dealership.Service
by Anonymous on 03/03/2023Service on our Mercedes was done yesterday and, as always, done to perfection.Happy new car owner
by Lynn on 02/21/2023Fadil has always taken great care of me!survey
by service on 02/04/2023prompt and friendly service appt
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Since 1960, Mercedes-Benz of Richmond has served central Virginia, remaining a locally owned and operated, full-service Mercedes-Benz dealership attracting customers from Richmond, Glen Allen, Goochland, Henrico, Hanover, Mechanicsville, New Kent, King William, and beyond. The McGeorge family ownership resonates through all aspects of the dealership experience, from our personable sales staff and factory-trained and certified technicians to our expert finance team. We provide excellence across the board and establish lifelong relationships with our customers.
At Mercedes-Benz of Richmond, you’ll be able to test drive some of the finest luxury vehicles currently on the market. Alongside our inventory of world-class new Mercedes-Benz vehicles, we’re proud to maintain a used car selection that guarantees quality and affordability.