Mercedes-Benz of Richmond
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Customer Reviews of Mercedes-Benz of Richmond
Review type:
Purchased new Vehicle
by Kristina on 04/02/2025
updated 04/09/2025
Was from out of state and I Purchased a BMW XM from this dealer. Hakim was a great sales associate to work with. He answered all my questions and was very helpful in making a smooth transaction. Will be referring this dealer to family and… friends.
151 reviews
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Mc George Mercedes
by efg090754 on 11/15/2018Brought my vehicle in for a warranty issue and a maintenance service. All went well, was given a loaner while mine was being repaired. As always, superb service from Steve and the maintenance staff. All issues resolved.Service
by sevice on 11/02/2018updated 11/09/2018Great service, polite and profession. Keep in touch with progress. Very pleased.B Service and Front Break pads Replacement
by Amy on 10/02/2018All good.Service Plus
by BAB on 09/24/2018Received Outstanding Service Plus when I was at dealership for an "auxiliary batter malfunction"One Satisfied Customer!
by Terrace on 08/14/2018updated 08/24/2018I am completely satisfied with my purchase from start to finish, to include the priceI Love my GLC300!
by MBfan1802 on 03/25/2018My sale rep, Kervin Ridgley of MercedesBenz of Richmond knew exactly what I wanted. This is the second MB that Kervin has found and sold to me. He patiently explained and demonstrated all the new features that I love. I also love the style… of my GLC300 SUV and plan to take more road trips because of its size and comfort! Thanks Kervin, you and MB of Richmond have hit it out of the park for me again! Shopping at your dealership was sheer pleasure. Joyce, a very satisfied buyer! 3/2018Excellent Service and Very Nice Experience
by cmacfarlane on 01/29/2018Chris Garland, the Service Manager, was most helpful, as usual. He is always accommodating, understanding and friendly. An engine service light came on unexpectedly and Chris was able to fit me in the schedule and help me with a loaner… car while my car was being serviced. He kept me updated on the status of my car and everything was handled as represented/promised. It was an excellent experience.great service
by edwinharding on 01/24/2018great service with great people thats why i keep coming back and buying Mercedes automobiles from the sales people to the service and cashiers every ones professional and like familyWorth the Drive
by Glenn_Denae on 01/03/2018updated 01/16/2018My wife and I found a GLC Coupe online, which met our top "would like to have" options, at Mercedes-Benz of Richmond. Unfortunately Richmond is an 1 1/2 hour trip from our home in Northern Va. Further frustrating, the local Dealerships,… explained transporting the vehicle to Northern Va. would cost us around $1200. After a few conversations with one of your Salesman, Jen, we decided to make to trip. It was one of the best decisions we've ever made in purchasing a car. Jen was extremely knowledgeable, honest and professional in his salesmanship. We were equally impressed with Cathy, in your financing department. She too made a normally stressful process, very easy. Similar to Jen, Cathy was also very experienced, knowledgeable and an excellent communicator. My Wife and I laughed on the way home, that we now know where we're purchasing our cars in the future and how quickly the 1 1/2 hour trip home felt.Great Dealership
by KenHein on 01/11/2018Me. Chris Garland is a great service manager and very customer focused. It is a pleasure working with him.New car experience in a pre-owned Porsche
by smoke_test on 10/04/2017I bought and sold vehicles numerous times but none from a branded dealership. I have a perception that there is no good deal to be had in a branded dealership because their overhead cost is higher than other smaller dealership, or any car… dealership for that matter. So instead I bought and haggled with private owners. Accustomed to detail cleaning and filling up the tank as soon as I take possession of the vehicle. However at Mercedes Benz in Richmond I was wrong. My salesman Mike Rosen, his manager Mike Lawrence, and financing manager Kathie Mclain took great care of me and provided excellent service. Mike Lawrence even offered to fill up my tank if I drive back home 3hrs not purchasing the vehicle. And I was not even purchasing a Mercedes Benz, I bought a trade-in pre-owned Porsche. The vehicle was spotless inside and outside, seriously even under the rear seats -I checked because my kids seat back there, and the engine bay was spotless - I like a clean engine bay. And the fuel tank was full. A real new car experience. I could not wait for my wife and kids to get in it that day I took it home, which in the past something I hold back until I detail clean the vehicle. Mike Rosen thank you for getting me the discount I asked for, and Kathie Mclain thank you for efficient processing of my financing and paperwork. This is a long review but this dealership deserves it.A great experience.
by HappyGLE on 08/28/2017updated 09/12/2017We have owned three used Mercedes over the last 10 years but had never purchased a new one until last week. We want to thank our salesperson Kathleen Pierson for being so patient with us over the years.Perfect experience
by rlabrecq on 08/16/2017The best car buying experience Ive ever had. Unbelievably pleasant staff & environment. Anticipated my needs, super professional...and accomodating. I wanted to be out of there ASAP and they clearly did everything they could to honor that… request. Example: I mentioned that I needed to grab my Ezpass from my old car. Someone overheard me and cane running to supply me with the special tape thats used to mount it. Saved me a lot of hassle & I didnt even have to ask.40,000 mile check up and update navigation
by 2Rodanthe on 07/24/2017Very professional, timely service. Loved getting the invoice and notice of completion of service via text. I could pay online and get in and out quickly. Great serviceA very pleasant and easy experience.
by RichmondWagon on 07/09/2017I was treated with honestly and respect. Chris made the entire experience easy.Same Day Repair
by dwwmrd17 on 06/24/2017Called in a.m., got mid morning apptmt, got back same day, beautifully cleaned!I luv the service at McGeorge Mercedes
by Luv_my_benz on 06/25/2017This should be the service model for all dealerships. I really feel like you listen to your customers and we can trust you for the correct diagnoses and fair pricing for service.A3 service
by neecee519 on 05/22/2017updated 06/06/2017Service was fast and accurate, no problemsExcellent Service
by Benzforme on 05/05/2017updated 05/16/2017Each time I've had service done at the dealership everyone was very professional, courteous and forthcoming with the repairs and cost. I am very pleased with their service.Price and Expectation of Quality
by MCastelle on 03/04/2017I had to change all for tire to my vehicle and I purchased my vehicle off the show room floor. Therefore, purchasing a new vehicle the tire on this vehicle has less that forty thousand miles and need all four needed to be changed. From my… perspective the price should have been a lot less than what I actually paid. I believe the tire where less than advertised; nonetheless, this particular service call not withstanding. I am pleased with the Richmond Dealership.
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About our dealership
Since 1960, Mercedes-Benz of Richmond has served central Virginia, remaining a locally owned and operated, full-service Mercedes-Benz dealership attracting customers from Richmond, Glen Allen, Goochland, Henrico, Hanover, Mechanicsville, New Kent, King William, and beyond. The McGeorge family ownership resonates through all aspects of the dealership experience, from our personable sales staff and factory-trained and certified technicians to our expert finance team. We provide excellence across the board and establish lifelong relationships with our customers.
At Mercedes-Benz of Richmond, you’ll be able to test drive some of the finest luxury vehicles currently on the market. Alongside our inventory of world-class new Mercedes-Benz vehicles, we’re proud to maintain a used car selection that guarantees quality and affordability.