Enterprise Car Sales Roanoke
Customer Reviews of Enterprise Car Sales Roanoke
Review type:
Battery went dead
I apologize for your concerns Sara. Your experience and service is paramount to me and the organization. Please reach out to me at Tommy.Pelfrey@enterprisecarsales.com so I can pull your profile and ensure we rectify any concerns that you have. I will discuss this with dealership management as well. I look forward to talking to you soon! TP
Battery went dead
by Sara on 04/11/2023We bought our Altima last September and were quite happy about it. The sales force was very helpful, professional and friendly, and the purchasing process went smoothly. However, a week after we had the car which had 70K miles on it at… purchasing time, the battery went dead. We were assured we would be reimbursed for this expense and as of now, 6 months later, we have not seen any monies despite repeated calls, texts, promises and reassurances. That being said, other issues we found after purchase have been resolved but these issues were resolved after many phone calls and questions. I would recommend this dealership because of the quality of the car but not for the service given after the sale, which has been dubious and often delayed.Thank you for your review, Sara. We appreciate it when customers tell us about their experiences. To speak with us further about this, please email care@enterprise.com with the details above, your contact information, the office location and your VIN/stock number. Thanks. – HH
I apologize for your concerns Sara. Your experience and service is paramount to me and the organization. Please reach out to me at Tommy.Pelfrey@enterprisecarsales.com so I can pull your profile and ensure we rectify any concerns that you have. I will discuss this with dealership management as well. I look forward to talking to you soon! TP
Poor - did not listen to what I wanted
by notagain43262 on 12/08/2015From the start there were issues, not listening to the customer... Said it would only take 20 minutes, took 2 hours, still did not complete the process, I was late to work, Finally ready, I wrote a $4,000 check for down payment, only then… was told "we cannot take personal checks" - why did they not tell me that from the very first? Another day,s delay.... Then the F & I guy wanted to sell me a $2500 warranty - I said "no, as it would increase my payments $50/month" He then presented this outrageous scenario of how much one visit to a dealer could cost $1600. A "scare" tactic... Again, I decided not to buy. Then, he said "well we can do a 3 year contract for $1500", so I agreed - The problem is an ethical one - if they can't hook you with the 5 year, they try a 3 year, etc. The customer knows as it is plain to see you have been "taken" as these options should be presented at first for you to choose rather than playing you in order to make their commission from the sale of the warranty Very unethical... I immediately took the Enterprise sticker and tag off of the car, am surely not going to advertise for them - suggest tryng Avis instead.Friendly Coustomer Service
by LEFuller on 11/18/2015updated 12/03/2015The staff at the Enterprise Center were very helpful and completely knowledgeable of the business they run. They treated me as an individual and gave me the opportunity to ask any and all questions that I had. They did not pressure me with… sales pitches or nonsense. I would recommend this office to any of my friends and family that are in the market for a new car.Great service, wonderful experience
by Vanbuyer5384 on 11/13/2015We bought our van from Enterprise Car Sales. They were so easy to work with and they went the extra mile to satisfy us. Great experience!Great Service
by DriveOftenNoke on 12/16/2014I was looking for a used car with low miles and in great shape. The staff at this location was fantastic. They went out of there way to find exactly what I was looking for and even drove a vehicle from another location for me to look at. I… will definitely go back. Thanks Jacob!!DriveOftenNoke, Thank you for your kind words. We will be sure to pass this along to the Roanoke team!
Toyota Camry
Nissan Altima
Chevrolet Malibu
Thank you for your review, Sara. We appreciate it when customers tell us about their experiences. To speak with us further about this, please email care@enterprise.com with the details above, your contact information, the office location and your VIN/stock number. Thanks. – HH
by Heather Harris on 04/14/2023