Customer Reviews of Haley Toyota
Review type:
Dealership Promised Car Feature That Did Not Exist
by Rongtian Yue on 02/09/2024I purchased a new vehicle from Haley Toyota on February 5th, 2024, and I had a very poor experience. My sales agent was Allesha, who was inexperienced and clearly lacked training. I had a list of basic albeit important safety features which… were requirements in my car search. Allesha recommended a car and assured me that every feature I wanted was on the far. The car felt right so I purchased it and drove it home. When I got home, I noticed one of the safety features I required wasn't working. I initially thought it was turned off so I messaged Allesha to ask how I could enable it. She then told me that she "misread" the spec sheet, and my car did NOT in fact have the safety feature. Perhaps she was truly negligent and misread the spec sheet; but I do wonder if anyone else have purchased a vehicle at Haley Toyota with the promise of a feature that happened to be missing. A car is a major financial commitment and all I got was "apologies for the inconvenience." It took quite a bit of pushing to escalate the situation. I was then connected to Ricky, a sales manager at Haley Toyota. Ricky initially told me that he could not compensate me for the feature I was missing. All I wanted was after-market parts installed so my vehicle has all the safety features I wanted. Ricky told me that compensation was off the table and escalating it further would be pointless. And so, I called Toyota's corporate office. A very nice lady took my complaint seriously and the very next day, I got a call from a manager at Haley Toyota informing me that I would get monetary compensation so I could install the feature myself. I am currently waiting on the check. I am glad Toyota's corporate offices put their customers first and helped me push this situation closer to a resolution. All in all, I spent many frustrating hours dealing with Haley Toyota's lack of competence and unwillingness to make things right (hint: it's all about the bottom line). I was told there was nothing they could do until I escalated all the way to corporate. It was an uphill battle to get any help whatsoever. I wonder if I am the only one who was promised ghost features in order to unethically make a sale at Haley Toyota. I hope my experience is a one-off situation and not a repeating theme at this dealership.Took forever and total bill almost 1000 dollars
by DonWaterfield on 07/16/2022Took over 5 hours. Plus it was to be inspected and they found a nail in back tire. So a rejection sticker could be applied or buy set of tires from Haley Toyota. Ok but tires costed 811 not counting other charges. The 250 for maintenance… contract was good for 15 inspection fee. Hahaha If that is your idea of a favor… The maintenance girl had nothing to do with the charges. She said she would save me some next time. How? Should have taken the rejection sticker and went to another garage and bought 4 tires and had them do inspection. It would have saved me a lot of money. Tires don’t have to be original equipment. And hire some people. Pay them enough that they stay.Don thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Your comments will be passed along to the management team.
Patsy Simmons
by Patsy on 07/17/2022Speedy and efficientHi Patsy, that’s wonderful to hear. Thanks so much for leaving us a review. Hope to see you again soon!
Pleasant Visit
by Stephen on 07/15/2022Pleasant personnel.So glad you had a great experience, Stephen. See you soon!
Highly disappointed
by Matthew on 07/11/2022I passed the multi point inspection but failed inspection days later performed by same facility for some odd reason. Highly disappointed would not recommend.So glad you had a great experience, Matthew. Have a wonderful day!
Why do you need a title?
by Judy on 07/07/2022updated 07/12/2022I liked that I got appointment easily after a collision. I appreciated the shuttle ride home and back to dealership to pick up my car. Martha in the collision dept. was nice to deal with but still have no idea on details of work they will… do and when they will do it. I think they have assignment from insurance but not sure. I'm grateful that you are working on the car in a timely way - much quicker that other places I've talked with this week. People I worked with were kind and listened to my needs and also to the insurance adjuster. There was confusion when I made service appt. about where to get collision repairs -- Merriman Rd or service ctr.Judy, I appreciate you leaving this honest feedback about your experience at Haley Toyota of Roanoke. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Thank You Haley Toyota
by Jacob on 07/10/2022BJ took care of me from beginning to end in this process. He helped me feel safe and secure while exploring my options and he went above and beyond to help me secure better financing. I really appreciate the effort he put in. Without it, I… don’t believe I would have gotten a better deal on my first brand new vehicle. The vehicle is exactly what I had in mind when I came to him, and thanks to his work ethic and genuine care for his customers, it is now in my driveway. I would happily send any of my friends or family his way to help them attain their dream car.Hi Jacob, glad to learn your experience was a positive one. Have a great day!
2022 Tacoma Limited first check up
by Kurt on 07/07/2022my truck was done in a timely manner.Hi Kurt, that’s wonderful to hear. Thanks so much for leaving us a review. Hope to see you again soon!
Very Pleased
by Jim on 07/07/2022When I went to the body shop to see about replacing the right side mirror I was told that it would cost $575 and take 2 hours to install. I was called promptly and went in for my appointment. It took them 15 min to complete the work and… the final cost was about $485---yes I am happy!So glad you had a great experience, Jim. Hope to see you again in the near future!
new camry
by Mark on 07/08/2022I liked dealing with Jerry Williams, a good man.We appreciate the review, Mark. Thanks for taking the time. Hope to see you again in the near future!
Thanks for the great review. We look forward to serving you again soon!
Thanks for the great review. We look forward to serving you again soon!
I wasn't really looking forward to a trip to the dealership. Jerry Williams greeted me at the door, and took care of me. I ended up not hating the experience. Thanks Jerry.
Quick and easy!
by Amy on 07/06/2022All the staff were very friendly and worked hard to make the process of buying a car quick.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Survey
by Buyer on 07/04/2022We weren't pressured, felt in control of our decisions.Thank you for this amazing review! Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Highly Satisfied with Haley
by Derek on 07/04/2022Ive know Dewey forever and would not have come to Haley if not for him. But Todd our sales person was very nice and helped us out as well. My wife and I are both very appreciative of them. Thanks we will be back!Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
#1 in my book
by Wanda on 07/04/2022Always a great experience with the professional team at Haley. Friendliness, expertise, updates, and ready when promised.Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Good service staff
by Tim on 07/03/2022Helpful, patient staffThank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Great service
by Richard on 07/02/2022Courteous, professional staff never have to comeback because they missed somethingThank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Good job, Haley Toyota!!
by Louann on 07/01/2022Recommended service was not pushed down my throat but was explained well, and I had recommended services done.Hi Louann, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. We look forward to seeing you again soon!
Haley Toyota
by Whitney on 07/01/2022Keith Morris was great to work with! He is a top notch guy and it is evident that he is a great asset to Haley Toyota. Keith is a hustler and made the buying process very easy.Hi Whitney, we’re thrilled to get this kind of feedback.Thank you for taking the time to review us. See you next time!
Haley Toyota the BEST!
by Jane on 06/29/2022Excellent customer service. Patti does incredible job of taking care of you and keeping you informed.Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Fourth purchase
by Meg on 06/29/2022So I was in an accident with the Highlander I bought less than 2 years ago. I’m embarrassed to admit that because of the anxiety I experience as a result I couldn’t bring myself to continue to drive the vehicle. I contacted Chef Jeff… immediately after the wreck as he sold me that vehicle and the two previous Tacomas I have purchased. Luckily there were a few coming in and he was able to reserve one he thought might be to my liking. Because I now live in a fair distance away, he helped me with pictures and information to prepare me before I drove the Highlander over to purchase a new one. This is unfortunately at a financial loss but he showed kindness and compassion to me understanding that this is for my peace of mind. As I was limited in time multiple people came together to help get me in and out quickly and make sure I was happy with my new vehicle. I will continue to bring my business to Haley and recommend the sales team.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Always Treated Fairly
by MaryEllen on 06/26/2022I feel Haley has always treated me fairly. Even though I am a older single female, I don't feel they try to take advantage.Hi MaryEllen, thank you so much for the review. We look forward to serving you again soon!
Your kind words and fantastic review are greatly appreciated! Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
No matter what type of vehicle you’re looking for, Toyota has a wide range of vehicles from affordable commuters, like the Toyota Corolla, to even high-performance pickup trucks like the Toyota Tundra. For even more choices, we also carry a wide range of used vehicles.
Beyond car sales, we are a full-service dealership. After you pick the car that’s right for you, our team will help you get approved for financing and find a payment plan that works for your budget. Our dealership also has a fully staffed service department with Toyota certified technicians that will be able to keep your car running just like new.
Conveniently located at 1530 Courtland Road NE, Roanoke, VA, Haley Toyota of Roanoke is here to meet all of your car-buying needs, and we would love to welcome you to our store. Come and see us at your earliest convenience, and we can get you behind the wheel for a test drive!
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- Authorized Parts Store
Hi Rongtian, we are very sorry about the inconveniences you experienced during your vehicle purchase. Please let us know if there are any delays with the check.
by Michael Dougherty on 02/12/2024