Beach Ford Virginia Beach
Customer Reviews of Beach Ford Virginia Beach
Review type:
Beach Ford
by dtbrdlr on 04/09/2024
It was a very pleasant experience. Montel is very professional, knowledgeable, and patient. He went out of his way to ensure we were comfortable and stress free.
49 reviews
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Good staff
by Sung h Kim on 05/07/2024The staff were friendly and the work was done quickly.Beach Ford
by dtbrdlr on 04/09/2024It was a very pleasant experience. Montel is very professional, knowledgeable, and patient. He went out of his way to ensure we were comfortable and stress free.Great Service
by Joseph K on 12/30/2023From help ordering my new truck, to keeping me updated on delivery progress, to delivery and service, Beach Ford in Va. Beach, VA has been first class all the way!service
by Fellfree on 04/18/2023Work was completed on time. David was very helpful and friendly.Repair to factory defect
by Bill vb on 04/06/2023I took my 2022 Escape to the dealership that I purchased it at, for a replacement rear hatch seal under warranty. I was told by the assigned Advisor that she would check if the part was available and notify me before my appointment if it… needed to be ordered. The morning of the appointment I called to verify if the part was in, since she never called. She informed me that no action was taken because she didn't know my VIN and I needed to pay for the part anyway. She was surprised when I reacted in disbelief at her incompetence, as I explained that the scheduler who made my appointment had my VIN and she sits in the same room, and the part is under warranty which she could have verified online with Ford. I also reminded her that she told me I would be contacted concerning the part status prior to that morning. She put me on hold, then told me it would be taken care of at no charge. Days went by and the only word from the dealership was an email asking why I missed my appointment. So I called and informed the service dept employee who answered of the facts so far, and got a call back from a "Customer Relations" rep who was very pleasant and finally ordered the part, sent someone to get my vehicle on the right day and bring it back with the work completed.Vehicle financing
by MachOne on 03/19/2023Beach Ford is the best; I tried getting my application for a vehicle approved in different dealerships and got turned down every time. I tried my shot with Beach Ford, and the Staff was professional and excellent. They worked things out for… me even when my credit history wasn't great. I recommend going to these guys first to save you from the headache of getting turned down. These people had the motives and attention to help me accomplish that goal...I'm pleased with the vehicle I purchased thru them and the service I received. Thank you again. You all are the best.Service and Professionalism
by Biker922 on 03/16/2023Easy to schedule, quality work.Service
by Service on 03/08/2023Becky Slater has always provided exceptional service, in addition, she is kind, patient and very understanding. All the best and keep it up. JuliusNice, practical and dirty.
by Semih Atabey on 04/23/2021They've completed all the issues they promise to do. However, now my seating has a black grease stain after maintenance.Great Dealership
by Barbara M on 04/12/2021My car needed an new BCM installed and the programming of a new key. The Service Advisor Ashley was a delight, very professional and efficient. The technician did a great job as well. In addition, I was given a few options that enabled… me to save a bit of money, too!Beach Ford
by mal1368 on 04/07/2021We always receive prompt and courteous attention when we visit the service department. Repairs are done expeditiously and with proven knowledge, never a need for a return trip. Beach Ford will retain my business for as long as I own my Ford… and for any I may purchase in the future. Thanks to the service team and all that those that support and contribute to their professionalism.Great Job!
by Katzmeow on 03/11/2021I put my car in for a repair and utilized their customer pickup/drop off. It was a great experience. Quick and easy scheduling of the ride using Lyft. No waiting for a ride like some other shops using inhouse services.Great Service
by BarbaraS on 03/06/2021I brought the car in for the "Works" oil change service. The service department was very thorough and consistent in its service. The person who worked my appointment did check my account when I mentioned I had points, confirmed I had… the points, and applied them towards the invoice. An additional problem I had was also identified and fixed while the car was in the service area.Mr
by Larry Tyler on 03/01/2021GREAT experience as always service rep. JANAE SMITH always does great.one person job
by ad4spad on 02/25/2021Beach Ford Service Dept is professional, from start to finish, the techs do excellent work and my vehicles are always in top shape.My failed attempt to purchase an f150
by Waltc21 on 08/17/2018updated 08/24/2018My disappointment should never have happened. I intentionally went online to look at used f150s. I saw one that may work, followed the prompt to forward an offer and I did. I promptly got an email and a phone call. In fact, I openly… disclosed how much I had to spend since I was already preapproved and had the check in hand as well as being upside down with my trade in. My offer was ignored and encouraged to come in to check out the truck. I fell for it. Took the test drive, got my car appraised and then the hammer dropped. WE WERE NOT EVEN CLOSE!!! We were over 5k off. They went through the motions and brought in the sales manager. Amazingly, we got $500.00 closer! LOL. I felt set up for failure and that I had absolutely NO chance to get this truck. They tried to convince me to finance the difference or entire amount $5000 over my budget to buy this. They even had their finance manager email me the next day to see “how he can help.” LOL 2x. The disappointment is the “f” word for me and felt thoroughly disappointed!Craig L. Hughes
by Craig on 07/16/2018Thank you Craig for working with us and making our dream of owning a FORD F150 come true. You're hard work and professionalism is admired. We couldn't have done it without you. Sincerely, Monique & TerryAnother stellar experience with Beach Ford Sales
by JD on 07/12/2018My wife and I purchased a new Ford Escape from Beach Ford in Virginia Beach, VA on 7/11/2018. Our sales representative, Tony Perez was extremely personable and professional. He went above and beyond to be sure we found exactly the vehicle… we were looking for. Once we decided on a vehicle he handled all of the paperwork, including transferring the registration and the insurance. From there Tony passed us off to Sandra Hennet, the settlement manager, to complete the purchase, warranty and maintenance paperwork. It was a pleasure to find that Sandra was every bit as personable and professional as Tony. Sandra took the time to make sure we understood all of our options at each step of the procedure, giving us the chance to pick the plans that worked best for us. This was our third purchase from Beach Ford and as with the first two this one was an outstanding experience.Awesome Buying Experience
by Kelly on 05/28/2018One week ago I stopped by Beach Ford to possibly purchase a new Ford Escape. My experience of walking into the dealership and meeting Sean Murray was the best experence ever. He helped me in every way possibly from explaining the standard… features and the options of the Esape to the financing. He went out of his way to get me the car I was hoping for with the payments, interest rate and down payment I needed. Even after the sale, he said he would help me understand how to maximize the use of the “bells and whistles” I did not have in my previous vehicle. I would and have highly recommend Sean Murray and Beach Ford for any vehicle purchase to anyone looking for a great car buying experience. Thank you Sean and Beach Ford!!Not a customer for life
by Neveragain on 05/22/2018I have bought 5 vehicles from this dealership in the last 20 years. This would be my sixth, however, no movement in the price and salesman tactics are not going to work. I should have earned a little more respect as a 5x customer. Ill go… to another dealership and get better respect when buying my first car from them.
About our dealership
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television