Today 7:30 AM - 9:00 PM
Customer Reviews of Hall Nissan Virginia Beach
Review type:
Good Sales
by Bri on 03/27/2025
This dealership was informative and easy to work with. My sales associate was Quan and he gave me a good understanding of how the car works and what it comes with.
26 reviews
Sort by:
MISLEAD?
by flyva2 on 04/22/2012updated 04/25/2025We made a visit to Hall Nissan on 4/13/12 to look at a '12 Maxima. We saw one we liked. I explained to the salesman many times along with the manager Arnell Johnson, that everything was pending on how much down payment I was going to have… and that wouldn't known until 4/16/12? We wrote a check for $500.00 to HOLD the car until 4/16/12. Mr. Johnson took the check and went to get us a receipt for it, we noticed it took him a while to return with it? We got the receipt and we left. I tried to send Mr. Johnson emails over the weekend asking him to send me some hard numbers, he sent me estimates and told me over the phone that he couldn't get me hard numbers until he could run my credit, although I was pre-approved through Nissan before going to the lot. I sent him an email on 4/14/12 explaining that we didn't have that warm and cozy feeling with them and that the Nissan dealers didn't have any problem presenting me numbers without running my credit? and that we were going to think about it and call on 4/16/12 with a decision. On 1/15/12 I made a deal with another dealer, I called my saleman asking to get my deposit back? he stated that it was non-refundable? and he didn't know what to do and had Mr. Johnson call me about it. I explained to him that we bought elsewhere and wanted the deposit back. He pretty much said sorry for my luck. We tried to put a stop payment on the check on 4/15/12 and come to find out, they processed the check on 4/13/12? after it was made rea clear to the saleman and to Mr. Johnson, that the check was to HOLD only, if we knew they would process the check it would have never been written! I think it's pretty sad that they would process it when it was made clear that we were looking at others dealers as well and no decision was going to made that night. The whole deal was a hold until I knew of my down payment and they knew it as well. We should have looked at the receipt right then? I f I would have, I would have asked for it back right then and walked right out the door! I don't see how they sleep at night.Love my car
by angiegrim on 03/27/2012updated 04/25/2025Love my car, but never the buying experience. My salesman was great, although when we first met I was afraid he would be too pushy. Not so, thankfully. The whole experience seemed to include alot of time sitting alone waiting for paperwork… to arrive. The finance manager was a little snippy when I decided not to buy the extended warranty and other extras.No disclosure of prior damage on new car
by shanda_mac on 03/31/2012updated 04/25/2025I purchased a new Altima with 18 miles on it(6 of which were from the test drive)on March 9. It was a long process, about a week, from the time I first went into the dealership until I signed the deal. I wasn't really in a rush and I wanted… to make sure I didn't walk out with something I couldn't afford. The internet price on the car was around $23,000 so when I went in they offered me $22,000 but the payment was $10 higher than I wanted so I sent it back to the finance manager, Joel Bailey. They came back, saying they were able to get a lower interest rate thus lowering the monthly payment so I accepted. However, when I got home and looked over the paperwork I noticed that while the interest rate had been lowered the price of the car was $24,500. I was mad about it but realized I should have caught this when going over the deal with Joel. Fast forward to this week. I became privy to information relating to my car on March 27. I was told there had been prior repairs performed on the car. I contacted the dealership and was told to come on Thursday to speak to the manager. I was led into an office with a salesman and Arnell Johnson, sales manager. Arnell's first questions to me were to ask how I even found out about the prior damage (car being keyed on the left side) and could I tell it had been repaired. His tone suggested that I was never meant to know. He presented me with a document and requested me to sign it. It was dated March 9, stated I was acknowledging I had prior knowledge of the damage, which was listed as $3000, before I purchased the car and attached to an estimate for the work that was performed. It also stated that Hall would be released from any further liability related to the damage. Arnell tried to convince me that since there had been no mechanical damage to the car and Hall would guarantee their body and paint work that I had nothing to worry about. I replied by stating that if I would of had prior knowledge of the damage I wouldn't have purchased the car and their failure to disclose the information didn't allow me to make an informed decision. I asked him several time what other options I had and he just shrugged his shoulders and said he couldn't tell me what to do. After going around in this circle for ten minutes I refused to sign and informed him I would be seeking advice from someone versed in Va consumer protection laws. Although this is an ongoing issue I wanted to warn people before dealing with Hall. The failure to disclose prior body damage which took 40 labor hours to repair, over pricing a car from their advertised price and refusing to give a customer options to rectify the situation shows a lack of integrity with the staff at Hall Nissan. I would have been happy with any offer to make it right but I was only met with shoulder shrugs and blank stares. I feel like I have been taken advantage of during this process and I hope by reading my post at least one person will turn the other way before dealing with Hall Nissan.We apologize for the miscommunication of the damage to the vehicle that you purchased. It was merely an issue of timing or we would have fully disclosed the damage at delivery. This was an oversight on our part. We appreciate you giving us the opportunity to correct the situation and trust that we have done so to your satisfaction. I take personal ownership of our customers experience and was glad to sit down with you and resolve the matter. Thank you again for doing business with us and we look forward to working with you in the future. Erin Bessey General Manager Hall Nissan Virginia Beach 3757 Bonney Road Virginia Beach, VA 23452 (757) 631-7605 erin.bessey@hallauto.com
(still) waiting
by 2010Tig on 01/27/2014updated 04/25/2025Ever seen a comedy movie or hear a horror story about a used car lot? It's funny until it happens to you. Stay tuned for more details as the news develops. TigNew Pathfinder
by jhurd2 on 08/17/2013updated 04/25/2025Was able to get the car that I wanted even though it was located at a different dealer. The price was fair and I got a good trade value on my trade in
About our dealership
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Hall Nissan Virginia Beach is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Hi Bri, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Hall Nissan Virginia Beach!
by Aurora Saccone on 03/29/2025