Malloy Ford
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Customer Reviews of Malloy Ford
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30 sales reviews
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Poor service after the sale
by bmwduane on 08/05/2014Purchased used 2006 BMW at Malloy Ford 6/14/2014. The brakes would not meet PA State inspection. Spoke with Dana, who offered to ship me the needed rotors. Since my mechanic had already installed new rotors, we agreed that refunding me $325… (the cost that purchasing and shipping the rotors would have cost the dealer) would be fair. (My total repair bill was $720) The refund was never sent, and after further conversations with sales manager Dana, I found that the dealership would not be sending a refund. She was going to have her service manager call me....but the call was never returned. Additionally, Jeffrey D., the salesperson told me that the remote locking fob just needed the battery changed. He would have replaced it, but the dealership didn't have batteries in stock. Upon further inspection after the sale, I found that the key fob did NOT have a replaceable battery, and I spent over $250 at the BMW dealer to rectify this misrepresentation. Final note: I purchased a used car at a reasonable price, but the dealer was unwilling to offer any customer service after the sale. Get EVERYTHING in writing, and have everything taken care of BEFORE you sign on the dotted line. They will not help you out afterwards. I trusted them, and got lousy customer service in return.Straight forward and easy to deal with.
by Rob626 on 02/19/2014updated 04/25/2025My wife and I went there knowing what we wanted to purchase and within 20 minutes we had agreed on a price and had our vehicle ordered. Honest and easy transaction, glad we stopped in after dealing with more than a few pushy dishonest… dealerships. I would recommend and purchase there again. Everyone was very pleasant and helpful.All's well that ends Well
by traveller11 on 01/11/2014updated 04/25/2025I am a long time customer of this dealership and have purchased multiple vehicles from them over the years. After 14 years and nearly a quarter million miles of reliable service I went to Malloy Ford to replace my trusty Ford Escort. Chuck,… the Malloy service Manager that I have trusted for years servicing my vehicles recommended Steve W. as a top notch customer focused salesman. I knew exactly what I wanted and when the exact model, color and equipment was not available, Steve placed an order for me. Anyone can order and deliver a car when things go right, but in my case (through no fault of Malloy or Steve) that was not the case. The shipping and delivery of the car from the factory to the dealer did not go smoothly. The car was delayed well beyond the promised delivery date by Ford logistics/shipping. That is when Steve & Malloy management really stepped up and helped. When my car was delivery was delayed they worked with the Ford regional customer service rep to get my car tracked and on expediting delivery. Steve kept me up to date on the status and continually worked to keep on top of the status of my vehicle. The respect and s customer service Steve W. and Malloy showed me turned what could have been a very bad experience into a positive customer care experience. While I can't say much for Ford's delivery system, I have nothing but good things to say about Steve W. and the way he treated me as a customer.New car purchase
by slaslo2 on 04/15/2014updated 04/25/2025From the moment we found the car we wanted on the Malloy Ford web site, until we drove it off the lot, the experience was a pleasure. Our salesman, William A, took the time to understand our needs, provide suggestions, and let us make… informed decisions. No pressure, no hype. The entire staff made us feel comfortable and at ease. We plan to return for future purchases.Thanks so much for the review and recommendation! I am happy to hear William was helpful throughout your entire purchase. We understand that shopping for a new vehicle can often be daunting, therefore our team strives to provide a relaxing and accommodating car-shopping experience to every customer. We hope to be able to serve any of your future automotive needs! Regards, Patrick Fogarty - GM
Love Malloy Ford in Winchester, VA!!
by MustangGranny on 09/10/2013updated 04/25/2025Highly recommend purchasing your new or used car from Malloy Ford and highly recommend salesman Pete K.Purchase from Malloy Ford
by RainDawg on 01/02/2014updated 04/25/2025I went into the dealership with an old car, not knowing what to expect from new ones and not really knowing what I wanted. After talking to Jeff D. for a few minutes about what I needed a car for he showed me a beautifully priced new car,… that felt like home when I sat in it. There was no fancy sales talk, no talking down to me as if I had no clue what I needed (that's the part that kept me driving my old car so long), so pressure or pushing--just an introduction & explanation of the car. When I picked it up, I received a full tutorial on all the important bits from Jamahl M., including engine & tires. After driving it even just the short time I've had it, I'm pretty sure I'll never regret this decision.HASSLE FREE PURCHASE!!!!
by markagentg on 03/16/2014updated 04/25/2025My wife and I bought our Ford Explorer almost 2 years ago from Steve V. W. at Malloy Ford in Winchester, VA. The whole process from start to finish was hassle free and without pressure to buy the vehicle. Steve displayed the utmost… professionalism towards me and my wife and I would highly recommend him to anyone who is in the market to purchase a Ford.Thank you for the excellent review! It is great to know that Steve was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. We're glad to see you're still enjoying your Explorer! Regards, Paula Arrington - Customer Relations- parrington@malloycville.com
Jeff D. at Malloy Ford
by amarut on 03/25/2014updated 04/25/2025Jeff D. was fantastic, Malloy Ford was fantastic, and the vehicles are fantastic. My husband and I are 100% satisfied with our buying experience. Jeff was extremely knowledgeable and was very accomodating. The process was smooth and… friendly. I've never had a better car buying experience- and I used to sell vehicles. We will always highly recommend Malloy Ford and Jeff!Thank you for taking the time to write this review and provide us with such great feedback! Jeff is a valued member of our team and its a delight to know that he has helped to proudly represent our dealership throughout your purchase. One hundred percent customer satisfaction is our ultimate goal and it's amazing that the team could go above and beyond to get you to that level. Enjoy your new car! Sincerely, Paula Arrington - Customer Relations- parrington@malloycville.com
Great Place to buy a used car.
by FamilyJLA on 08/03/2013updated 04/25/2025I was in the market for a used car and Malloy Ford was there to get me into just what I was looking for and was able to help me get the financing with reasonable payments and no down payment. The car salesman Jeff D. was very friendly and… seemed down to earth trusting guy. I got the feeling he wanted my business not only now but in the future. The finance staff their were also great. I will return there, when I am shopping for a car again.
About our dealership
As a VA dealership we can only legally guarantee a vehicle will pass VA state inspection. This was an AS IS vehicle as you were aware. That being said, when you called and spoke to Dana about the brakes not passing PA inspection, you asked if we would be willing to send you the brakes and rotors for your mechanic to install. She told you that she did not have the authority but would find out. You told her you would wait for her call. She called you the next day and told you that the dealership would be willing to send you the parts. At that time you told her your mechanic had already installed the new brakes and rotors, why? Then you told her that you wanted us to send you the money instead. As a business we are willing to help resolve this matter by giving you services or parts but not cash. You were aware of this and as a business owner you stated you would do the same. We are not sure why you closed the only recourse we had to make you happy.
by malloy_ford on 08/08/2014