Karen Radley Volkswagen
Customer Reviews of Karen Radley Volkswagen
Review type:
Amazing Vehicle/ Dishonest Sales Representatives
by Jecobe3545 on 08/05/2017To be honest in the service department I have always enjoyed going to Karen Radley VW in Woodbridge VA for any problem or concern I had with my vehicle and they would fix it and have my vehicle ready within a short period of time. But as… far as the sales department not so good. I went in to purchase my first brand new vehicle (VW Touareg) beautiful vehicle btw. Realized there were a few scratches on the passenger side rims from whoever had either test drove the vehicle or moved the vehicle. I told the (sales representative) Zurian that I would then purchase the 2017 VW Touareg aslong as these two rims would be replaced. He assured me that they would and I made sure that it was put in writing. He then told me it would take a few days to get those rims replaced along with some other things I wanted done before pulling off the lot with the new vehicle. To make a long story short, I pulled off the lot to later realize that those rims were never replaced. They lied to me for whatever reason I do not know but they tried to cover it up by sanding the rims down and spray painting over them thinking I would never notice it. My trust in the sales department is gone because I'm sure Zurian (sales representative) wasn't the only one behind it. Therefore I would not recommend anyone to purchase a vehicle at Karen Radley VW without carefully examining it before pulling off the lot.Volkswagen Golf from the fine folks at Karen Radley Volkswagen
by warringtonj71 on 11/20/2016updated 12/04/2016The sale people were upfront with pricing and low pressure. This was perhaps the easiest car-buying experience I have ever had. I am from out of sate and it was very easy twith complete this deal. I will definitely steer people their way… if I know someone in the market for a new vehicle. Excellent buying experience.Your kind words mean a lot to us. We try our best to make the car buying experience as easy and stress-free as possible. We look forward to working with you or anyone you might send our way in the future. Kind regards, Rod Emmons - General Manager
Best customer service ever!!!
by 5thdisciple on 11/19/2016updated 11/29/2016The extreme professionalism and knowledgeable staff, also staying late after closing to finish assisting myself with new car transition and information. Going out of your way to my residence to assist my mother that has trouble walking to… help her sign the papers really shows me the dedication you have for your customers.Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. We would love to work with you again. Kind regards, Rod Emmons - General Manager
Best Vehicle Buying Experience Ever
by Justinporto on 10/20/2016The smooth, organized, no pressure experience. Undoubtedly, the main reason we use Karen Radley VW (there is a closer dealership to us in Fredericksburg) is Bob Stull. We have bought four vehicles from Bob, and have come to know and… trust him, and rely on his knowledge and expertise to help us select the best vehicle at a fair price. I have never had a smoother, less pressured car buying experience than with Bob in over 40 years of buying cars.Thank you so much for taking the time to write this great review! I am happy to hear that Bob was able to gain your trust in our business. We look forward to servicing your future automotive needs! Enjoy your new car! Kind regards, Rod Emmons - General Manager
Great price! Long wait time
by Carmin_j_t on 10/01/2016updated 10/10/2016Really competitive price - super great deal. Really great and nice sales rep! I just wish they could have processed the paperwork in less than an hour.Thanks so much for taking the time to write this review! As the paperwork goes, we try our hardest to process it as thoroughly as possible, and we do appreciate your patience. If you have any questions about your new car, please come back in to visit! Kind regards, Rod Emmons - General Manager
Great Dealership
by EPie1982 on 09/26/2016updated 10/10/2016Even though my free time was very limited Cierra did an awesome job at helping me maximize my time at the dealership in getting all of the paperwork done ahead of time she could.Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Kind regards, Rod Emmons - General Manager
Thanks for the great review! Please come visit us if you need anything else, be it service or sales. Kind regards, Rod Emmons - General Manager
Eman114
by Eman114 on 09/25/2016The experience was very pleasant. Derek Champion went above and beyond to insure our comfort, he was very patient and courteous. All the staff were friendly.Thank you for your kind words! Derek is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Kind regards, Rod Emmons - General Manager
Vice President
by Susan_Surkamp on 09/17/2016Everything was streamlined - went quickly - friendly employees - stayed late to make sure we were able to walk out that same day with our automobile.Susan, thank you for the feedback! We are happy to hear of your positive experience at Karen Radley VW, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Kind regards, Rod Emmons President
Excellent
by Joeugenio on 09/06/2016It was pleasant friendly atmosphere and it was an easy transition because of the staff that very knowledgeable of what the are doing.Hi, thanks for this wonderful review! Our team truly knows their stuff. We make sure all of our employees are knowledgeable, friendly and courteous. They will be glad to hear about your experience. Feel free to visit us if you have any further needs. Kind regards, Rod Emmons - General Manager
2016Jetta
by KarenRadelyVWJ on 08/11/2016updated 08/21/2016My 2004 Passat needed repair a decision needed to be thought of with the help of Darryl Mc Million several options was presented to me I was introduced to Tony Wiest and he provide me with information I… went home and thought over what I needed to do I returned and Tony Weist assisted me and I have a 2016 Jetta Dereck Champion assisted me to know about the options of the car he was so very helpful since the car was new he was 100% I have been coming to this dealership for 12 years and Darryl McMillion has always been trust worthy and always explained what needed to be repair he is 100% an asset to your dealership and Tony Weist made me feel so relaxed with all the paper work he is also 100% I will tell everybody come to Karen Radley the team was so wonderful the VW Jetta I am truly enjoyingMr. Bob Stull is your man!
by Skenandore1 on 06/25/2016updated 07/07/2016Mr. Stull has been my go to salesman since buying my first Jetta. This is our 4th one. I called and told him what we wanted for our son and sure enough, I received a phone call the day from Bob saying he found what I requested and would… have it on the lot the very next day. Bob even scheduled for the vehicle to be shipped from Virginia to California at a reasonable price. You can't ask for better professional customer service than that. Proud to still be a part of the Karen Radley Volkswagen family!!!Mr. Bob Stull is your man!
by Skenandore45 on 06/25/2016updated 07/07/2016Mr. Stull has been my go to salesman since buying my first Jetta. This is our 4th one. I called and told him what we wanted for our son and sure enough, I received a phone call the day from Bob saying he found what I requested and would… have it on the lot the very next day. Bob even scheduled for the vehicle to be shipped from Virginia to California at a reasonable price. You can't ask for better professional customer service than that. Proud to still be a part of the Karen Radley Volkswagen family!!!Great Experience
by Valapa3 on 06/13/2016updated 06/24/2016Great experience, quick and friendly, offered a fair price without having to bargain, drove out with the car GREAT salesman, would recommendThank you for taking the time to write us a great review. I am thrilled to hear that you had such a great shopping experience with us. Please let us know if we can help you with anything else automotive-related. Kind regards, Rod Emmons - General Manager
car
by cgrimm39 on 06/15/2016Fast and efficient help! Good selection. Upfront and honest help with problem credit issues. Prompt response to emails and easy process overall.Thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy and hassle free. We are sincerely grateful for your loyalty and enjoy your new vehicle! Kind regards, Rod Emmons - General Manager
VW side got great team giving great service.
by Vikramjit on 05/24/2016Friendly, helpful and ready to work with you. Sales person listens to your requirement and delivers the product and finance team willing to work with you to give you the best deal.What an enjoyable review to read! It is reassuring to know our team provided you with a hassle-free and great shopping experience. Karen Radley Volkswagens primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Im happy to hear you left our dealership feeling confident about your purchase. Dont hesitate to call or stop in should you have any additional questions or concerns. Also, be sure to visit us on Facebook to gain access to our exclusive specials. Kind regards, Rod Emmons - General Manager
Karen Radley Volkswagen
by Joe0007 on 05/24/2016Your salesman Chris Henson was extremely professional and answered all of our questions! He diligently went out of his way to make sure we understood everything about the vehicle, and took care of us from the beginning to the end! Superb… customer service!It was a pleasure to read about your buying experience working with Chris. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Chris was able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Kind regards, Rod Emmons - General Manager
Carlos's Review of VW 22191
by Zelayajr10 on 04/22/2016updated 05/03/2016I have been going to the VW dealership in Woodbridge VA since i purchased my GTI in 2012 and due to the exceptional experience from their service department I knew that it would the perfect place to purchase my next vehicle.Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Don't hesitate to reach out if you have any further questions or needs. Kind regards, Rod Emmons - General Manager
Karen Radley is the best!
by DaynaMarie on 03/22/2016updated 04/04/2016What I liked most about my sales experience was the people. They treated me like family, and they were very knowledgeable.Thank you for this excellent review. We are so happy to hear that we could make you feel like a part of the Karen Radley Volkswagen family with your recent purchase. We hope you are enjoying your new vehicle. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Kind regards, Rod Emmons - General Manager
VW Beetle 2016
by Sguaste on 03/10/2016updated 03/21/2016No nonsense, straight forward, accommodating sale representatives. Promptly returned my phone calls and sales people were knowledgeable about the vehicle. Refreshing to do business with a company interested in the customer. Good pricing.… Love the 2016 VW Beetle!!!!! ThanksThanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Kind regards, Rod Emmons - General Manager
Karen Radley VW Jetta 2016
by Allenhmcclain on 02/29/2016updated 03/07/2016The gentlemen that I worked with, Tony and Trey, were very kind and courteous. They helped me with everything I was looking for and were able to narrow it down to what I wanted.My little Bug
by Bugsey7 on 01/27/2016updated 02/09/2016I was extremely impressed with the no pressure attitude of the salesman and manager. They answered all my questions easil'y. When i needed help understanding the symbols in the car and how to work several of them, they happilly obliged.… i want to give a shout out to the salesman. Good job! Can't wait to see if the shop can equal the sales area.
Volkswagen Atlas
Volkswagen Taos
Volkswagen Jetta
Our customers are our top priority, and we do apologize that your vehicle was not delivered as expected. Please contact me at your earliest convenience. Id like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Rod Emmons - Vice President - rodemmons@radleyautogroup.com, 703-906-7010
by dealerreply on 08/09/2017