Koons Kia of Woodbridge
Customer Reviews of Koons Kia of Woodbridge
Review type:
Honesty
Honesty
by Mike on 04/04/2025Everyone I dealt with at the dealership was friendly and helpful.Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Koons Kia of Woodbridge!
Great buy!
by Sally on 04/03/2025Tony Valdez helped the process to be easy and quick. I highly recommend this dealershipSally, thank you for sharing a positive review of Tony and Koons Kia of Woodbridge!
What every service department should aspire to.
by Allen M on 01/11/2025updated 01/21/2025Colin at Kia of Woodbridge put my mind at ease when he arranged for very thorough servicing of my Sorrento at the car's 5 year anniversary. This was done in spite of the backlog.of work due to the snowstorm. Top notch professionalism by… Colin and the service team at Koons Kia of Woodbridge.Allen, we're delighted to hear that Colin and the service team at Koons Kia of Woodbridge provided top-notch professionalism during your Sorrento's servicing. Thank you for sharing your experience with us!
Terrible!
by Angry on 12/30/2024Sales guy decided not to mention the car only had one key until all paperwork was signed and I was ready to roll off the lot. Manufacturer quoted me $450 to replace the key. Manager doesn’t seem to car when I contacted them. Rotten!I'm sorry to hear about your experience with the key situation. It's important for us to be transparent and attentive, so I apologize if we fell short here. I'd like to help resolve this issue, so please feel free to reach out directly at your convenience. Thank you, Justine Kidwell - Customer Relations Manager - justine.kidwell@koons.com
Got My little Monster
by Cesar on 09/06/2024The Good: Nice seller,Fast response. The not so good: Original offer was a joke. After declining offer was just a bit higher than expected but ok.Cesar, thanks for sharing your feedback. We're glad to hear you appreciated the fast response and our seller's service at Koons Kia of Woodbridge. We'll take note of your comments about the initial offer as we strive to improve!
Steer Away from This dealer!
by Manny on 08/29/2024Purchased a 2021 Ram PickUp back in February of 2024. The first thing I noticed is that these people do not inspect their used cars before they sell them. The truck had broken wipers, missing mats and the tires were almost at their end of… life. I was informed that if I buy the tire warrantee that they will replace them for me. Well, six months since I bought the truck they had only replaced two tires. Today (6 months after I bought my truck) they told me they couldn’t replace the other 2 tires because their policies have changed. Throughout months I was in contact with a sales manager that helped on the purchase named Hores. We kept interchanging messages about the tires until he never responded back again. He would just tell me they will be available in two weeks or so (turned into months and they were never ordered). This sales manager no longer works there, I wonder why. I was a victim of bait and switch scheme. I spoke to the sales manager Amir and he told me that I would receive a call from the service rep Elvis to follow up on the issue. After 7 days had passed, I called to receive an update on the order of the tires, no one was available and no update was given. At day 10, I called the service rep Elvis and asked about an update on the tires, he told me that he didn’t have any knowledge on this issue. Therefore, the sales manager never relied the info to Elvis. I called and left a message to customer relations Tearlon Harris but never received a call back. Overall these people are un-professional and don’t care about the customer once they sell a car. One last thing, they tried to increase the original internet price in the sales contract and also tried to incorporate ceramic coating charges without even asking. I called them out on it and they removed those extra fees. Please take your business elsewhere.Manny, your experience is deeply concerning and not reflective of the service we aim to provide. We apologize for any inconvenience caused and would like to address these issues directly with you. Please reach out when convenient so we can make things right. Thank you, Justine Kidwell - Customer Relations Manager - justine.kidwell@koons.com
Selling a used car as "new"
by Randall on 01/25/2024Drove over an hour and a half to the dealership to purchase a brand new 2024 vehicle. Did the financing application prior to arriving as I was certain I was going to buy the vehicle which affected my credit. Upon arrival I took the vehicle… on a test drive and the odometer had 2500 miles on it. I asked how this was still being sold as a new car as it had obviously been used. We drove back to the dealership and the vehicle had a small door ding and there was a scratch on the rear bumper. They told me it was a loaner vehicle and upon learning that that was a deal breaker for me they came back and said that it hadn't been a loaner and that the general manager had been the one using and driving the vehicle around for his personal use. They offered to take 300 dollars off for it having so many miles plus the door ding and scratch as if that was even remotely enough to cover the cost it would take to fix the door ding and scratch. Steer clear of this place!Randall, I'm sorry to read about your experience. We strive to communicate clearly, so it's disappointing to learn that we've left the wrong impression. I will share your feedback with the sales management team, and if you have anything further that you want to discuss please reach out at a time that works best for you. Thank you, Tearolon Harris - Customer Relations Manager - 703-494-3333 ext. 29107
Unethical service or lack there of.
by Bonbon on 12/31/2023They lie, charge for repairs and parts not installed. You vehicle maybe used as their person truck while waiting for "parts" the very parts they do not install. Your vehicle will be returned with the same issue after having it for over 5… weeks. No one will know what is wrong with you vehicle after their so called non repair. Literally take auto anywhere else but to this dealership.We're truly sorry to hear about your experience. It's important for us that our customers trust the work we do, and it seems like we've let you down in this case. We'd appreciate the opportunity to look into these issues further and make things right if possible - please reach out at your earliest convenience so we can discuss this directly. Thank you, Jay Kim - Service Manager - 703-494-3333 ext. 29100
Well the service manger wrote that he would love to talk to me. I have left 2 messages, I guess they have a lot of complaints! No word.
Not inspection ready
by Sonya on 11/08/2023My husband and I drove 3.5 hours to this dealership to purchase my 2017 Dodge Challenger. We met an awesome salesman to whom I which I will attest was great to work with. Prior to completing the purchase of said vehicle there were a few… fixes to the lights (fog lights and passenger side running lights) that were agreed upon. The vehicle was to be brought back to the dealership at a later date TBD for corrections to be made estimated to take around 2 hrs for completion. A date was agreed upon and vehicle returned for repair at 10:30 am. After waiting in the service area for 4 hours with no update on vehicle I contacted the salesman and confirmed it should be another hour for completion. The vehicle was brought back with only the fog lights not the running lights which house turn signal to this vehicle. Upon inspection I made the salesman aware of the problem which still remained and a call was place to the mechanic who advised the lights were aftermarket and were all in working order which was incorrect as the running light was not working and turn signal still failed to work. Feeling defeated as I had took a full day from work to complete the repairs which were not resolved. I entered the vehicle to find that there was no sound to my radio which had previously worked. Due to the mechanic not answering the line I was provided a rental car to start my 3.5 hour drive back home as it was then after 5pm. The radio was fixed and car returned to the dealership after my departure and I was advised to return tomorrow to retrieve my vehicle. Knowing that would accompany another day from work the rental was returned the same night. I said all that to say while my salesman did all he was able to do to complete the sale and appointment to the failed repairs which were noted in the I owe you section of my contract. I do feel management who was on site and said not one word to me could have handled the situation at hand differently as I now have to complete repairs to the light which should have been done during my 8 hrs shift at Koons Kia of Woodbridge. Please provide the image attached to your mechanic for future of his determination of aftermarket lights (which was found on your website) prior to purchase of vehicle.Sonya, I'm sincerely sorry to see we let you down. We strive to provide seamless service and what you've described is not at all reflective of our commitment to complete customer satisfaction. I assure you it was never our intention to inconvenience you or waste your time. Please contact me directly so we can get this sorted out and ensure your vehicle-related concerns are addressed. Thank you, Jay Kim - Service Manager - 703-494-3333 ext. 29100
Work with Tyler and Faith!!
by Chris Patterson on 09/20/2023My experience at Koons Kia Woodbridge. The overall purchase experience was awesome. Faith and Tyler were the best. They understood my needs, offered me fair trade in value for my 2019 BMW 330 (which It was hard for me to get rid of) and got… me as close to my preferred purchase price as possible. It is always more enjoyable to work with a dealership who wants to work with you rather than one who draws out the process and attempts to tire you into submission of purchasing a vehicle just to get out of there. The only part of the experience that could have been better was with the add-ons. While the gentleman was very kind, the financial manager definitely attempted to apply pressure for me to purchase add ons even though I stated I didn’t want any. I definitely felt “sold” on this. My recommendation would be to not oversell here, present the benefits to the customers and accept their first response as where they are with an appetite to add anything. If not support them and wish them well. They will come back with return business 100%. I will definitely work with Koons Kia again in the future.Chris, we're delighted to know that Faith and Tyler were able to assist you in your car-buying journey at Koons Kia of Woodbridge. We appreciate the feedback about the add-ons experience - it's important for us to learn from our customers' experiences. Looking forward to serving you again in the future!
Awesome experience
by Chris Bodmer on 08/30/2023I had a great experience with Koons KIA. My first visit was Wednesday and I made the purchase on Saturday. I always want the car buying process to be shorter, but once I was able to get into finance it went quickly. The only hiccup was the… car wasn’t fully charged because their chargers were not fully operational. Every other aspect was great. My salesperson, Justus, and one of his associates, Ahmed, were very helpful. Ahmed is especially knowledgeable when it comes to the EV market.Chris, we're glad to know that Justus and Ahmed were able to assist you effectively at Koons Kia of Woodbridge. We appreciate your understanding regarding the charging hiccup - we'll work on improving this aspect. Enjoy your new EV!
Koons took care of us, worth the drive!
by Lee on 08/22/2023Great pricing and costumer service. We drove more than 4 hours to get to Koons to get the color and price we wanted. Other dealerships were not able to beat Koons price. Brenna took great care of us and made sure the car was washed and… fully charged up before we arrived. She was prompt, friendly and knowledgeable. We were in good hands.Lee, it's great to know that our pricing and customer service were worth the drive! We're glad Brenna took good care of you at Koons Kia of Woodbridge. Enjoy your new car!
Oil Change Tire rotation
by Nan on 08/09/2023Was easy to make a next day appointment online. No big deal but...I wasn't sure where to park for service appointment. There is a sign for service but no markings to show where to get in line. And since there were several cars with… drivers who seemed also to be waiting to pull in their cars into the service drop off area, I found a spot to park in front of the dealership. This was my first time at this dealership and I'll be back.Nan, thanks for your feedback! We're glad to know that booking an appointment was easy and that you'll be back at Koons Kia of Woodbridge! Your note about the parking situation is appreciated - we always want to improve our customer experience. Take care, and have a great day!
If it’s not a KIA don’t buy it
by Cynise Riley on 06/26/2023I purchased a Lexus RX350 from this dealership with a warranty , I am having engine issues with my vehicle where I need to use my warranty. They won’t honor my warranty because they don’t have the knowledge of how to repair it. Maybe they… shouldn’t sell certain warranty on cars they can’t repair. In the interim I expect my vehicle to be repair as they sold me the warranty. However if it’s not a KIA I would note to not buy the warranty as they can’t honor repairs on anything but a kia.Cynise, I'm sorry to hear about the issues you have encountered with your vehicle. We strive to provide excellent service and it is disappointing that we have missed the mark. I assure you that we will use this feedback to improve our communication practices in the future. If there's anything more we can do to assist you, please don't hesitate to reach out. Best, Tearolon Harris - Customer Relations Manager - 703-494-3333 ext. 29107
A great car buying experience!
by Rob on 04/22/2023Absolutely fantastic customer service! My salesman, KG was awesome, knowledgeable, no pressure - he went above and beyond! Financing was easy and straightforward. All were a class act, and I highly recommend!Rob, it's always great to hear about fantastic customer service! We appreciate you choosing Koons Kia of Woodbridge and sharing your experience with KG and our financing team. Thank you for the recommendation, it means a lot to us! Drive safe!
Dishonest and greedy!!!!
by They know on 03/23/2023People have different expierence at different businesses so people may take their own judgment after having their own encounter and that encounter may not apply to others but these giants needs to be accountable to some extent to working… people like me when they do not illegal but immorale things. Now i was given an offer and the F&I and sales managers tried to walk back from this offer the minute they learnt that i am doing my own financing by giving me lame excuses like they wont hold the car for few hours until i bring the check from the lender even when i offered to pay $11K to show i am serious and that i am not going to disappear and make them lose other potential customers. I am venting here because the model is rare and hard to find. And because they couldnt say i cant buy a car with my own financing they were giving me stuipd excuses. After making me go through the whole process of getting the finance which i let them know before hand they called and said they are selling the car. All i wanted was honesty, if they had told me because they are not screwing me with the financing that they dont want to sell the car to and i would understand because they are there to make money. But after making me go through all the financing part, test driving, running my credit and making me fill all sort of forms it is unethical and a greedy way of doing business to say we are selling the car to another customer because they finance through them. NEVER EVER GOING BACK TO ANY KOONS STORE EVEN IF THEY SELL A CAR FOR FREE!!!!!!!I am sorry to hear that you are upset with your experience. However, I would like to clarify a few details here. You wanted to purchase a very rare vehicle, which we happily gave you pricing on when you were at the dealership. You wanted to use your own bank for financing which is fine, but as we tell all customers, we don’t hold cars. We always advise them to use one of our lenders and then switch the financing once they take possession of the vehicle if they don’t come in with a check. You wanted to wait until the next day after 5pm. The next day, a customer called to inquire about the vehicle and said she was on her way in that morning and she wanted the vehicle. We called you to let you know there was another party interested to see if you could come earlier, but you said it wasn't possible and accused us of being dishonest. Yet we were upfront with everything. I am sorry you are frustrated and, if you would like to discuss this further, please don't hesitate to be in touch. Thank you, Tearolon Harris - Customer Relations Manager - 703-494-3333 ext. 29107
Terrible Dealer
by Felicia on 03/20/2022PLEASE DO NOT BUY A CAR FROM THIS DEALERSHIP!!!! This dealership by far is just a factory. They get you in and get you out with poor customer appreciation. I brought a car in January of this year and 34 days later, I had problems with the… transmission. I did not buy the extended warranty as I planned to purchase a warranty plan with a privately owned mechanic shop. When I brought the car into my shop, thinking it was something minor, it was not. He immediately instructed me to go back to Koons and speak with them because the car should not be doing that if it was a 2018 car. Unfortunately, after several attempts, the sales manager told me “it is nothing they could do.”Please note: I haven’t even paid my first car note. I came back twice to speak with management to see how they are able to help me; again, I was turned away. Two months later, I have a new problem and they still will not help me. Again, I am so disappointed as I thought this car was a great deal! How I was wrong.Koons [non-permissible content removed]
by Deceived by Koons Cons on 07/21/2021Koons Kia of Woodbridge (Virginia) knowingly and deceptively sold me a vehicle that had a lack of proper maintenance, and that needed major mechanical repairs. Costs of the neglected repairs and maintenance were/are in excess of eight… thousand dollars ($8,000.00). They also told me the vehicle had features that it did not (ie. parking sensors). Koons Kia LIED in their reply to the BBB in response to my complaints. Their response falsely stated: "Since the original complaint was issued, we have been in contact with the customer and the issue has been resolved. Customer is content with the final results with the vehicle." From that point, the BBB said the dealer told them that they spoke with me and everything was resolved so they're closing my complaint....xxx? I don't care what false positive reviews are being posting. This was my experience, and based on the way it all happened, it was not an outlier or anomaly. I now see their business model as lie, cheat and deceive to get the sale. Once the deal is done, screw the buyer! Note to Koons: don't bother adding an insincere, bs note about being surprised by my experience!Dealership of [non-permissible content removed]
by Dave on 05/04/2021All I can say that the management is [non-permissible content removed], deceitful, shady, and have no care for the costumer. bottom line is I was lied to and no one has the balls to tell the truth, also I was told if you dont like the price… you can go someone else.by their sales manager, I also called the general manager which has the worst management skills someone should check his degree, and I also called vice president of sales and never got a call back. its all about the money and not the costumer. this place is garbage and people need to wake and understand and not purchase from this dealership. They train all their employees to lie and have no care, I will never buy or purchase any vehicle from the house of [non-permissible content removed]. dont be bought in by their fakeness.Dave - As you can imagine, this feedback is very disappointing to receive. We want the most for our guests, and I assure you that it is never our intention to mislead or inconvenience them. I can see that you are frustrated, and I think it would be best for you to speak with my manager so she can properly address these concerns. If you are interested in having that conversation, please do not hesitate to give her a call. Thank you. Contact: Tearolon Harris - Customer Relations Manager - 703-494-3333 ext. 1103
Horrible
by Muriel Pleasants on 02/21/2021I found 2 vehicles on line and shared the information with a salesperson that contacted me. We arranged for me to come and test drive the vehicles. When I got there he told me the vehicles I was interested in were not there and probably… would not be there for a month. He showed me a different color vehicle but not what I drove there to see. In addition, he wasn’t knowledgable about them. He had to constantly go and get answers to my questions. Horrible attitude and service.Muriel - This is a concerning review to read, and it doesn't sound like the knowledgeable and friendly service we pride ourselves on here. I'm sure my manager would be more than willing to speak with you directly about what happened during your visit and see if we can assist you in your vehicle search. I'm going to share this feedback, but please don't hesitate to give us a call. Contact: Tearolon Harris - Customer Relations Manager - 703-494-3333 ext. 1103
Awesome experience
by Shenee Cunningham on 12/16/2020Curtis Graves was fantastic! They made the entire car buying experience seamless and enjoyable. I appreciated the superior customer service and kindness from everyone at the dealership from the second I stepped through the door. I had… visited two other dealerships that day and none of them compared. Curtis took his time to discuss and explain various options for my husband and I new vehicle. I could not be more thankful for his knowledge,and the one of a kind experience. Curtis is amazing and thanks so much to the Koons Staff. During such a time as this you need a very easy transition. The Cunningham'sShenee - Thank you for the glowing review! We strive to deliver a five-star purchase experience, and it is excellent to hear that this was reflected in your time working with Curtis. We appreciate your business and are wishing you many safe and happy miles in your new vehicle! - The Koons Kia of Woodbridge team
- Instant Financing
- Rental Car Service Onsite
- Television
- Vending Machines
- After Hours Drop-Off
Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Koons Kia of Woodbridge!
by Koons Kia of Woodbridge on 04/07/2025