Lexus of Bellevue
Customer Reviews of Lexus of Bellevue
Review type:
Incompetent enough to lose a 75k sale.
by Disappointed on 10/09/2024All of the negative reviews for Lexus of Bellevue are accurate. Based on my experience, Ren, one of their salespersons, was very unhelpful and constantly miscommunicated throughout the sales process. Just as I was ready to close a $75k deal… with them, they mishandled it by pushing for more cash, lying, and focusing on their profit rather than the sale. The Lexus of Bellevue sales team were incompetent enough to lose a $75k deal, and it felt good to walk away from such a team.Bait and Switch Special
by Bait and Switch Victim on 05/21/2023They claim "one person, one price" - should be "two people, two prices". Classic manager/sales person rope a dope, then you get a surprise addition of 4k of after market ad ons! Hop on down the road to Seattle, Tacoma, Spokane, or… Oregon. Common story in the reviews here...it's the way they operate.Beware of "Mandatory" Markups
by PNW4Lyfe on 01/10/2023In fairness, this team was very professional and very transparent. Hence, my logic behind giving them 3 out of 5 stars versus something less reasonable. Here's the thing...in an attempt to either tug at my heartstrings or be truly honest,… they said their sales are down and in order to keep the employees at the dealership employed, a non-negotiable, mandatory, "northwest package" of $3000 is marked up on every vehicle. It doesn't matter if you special order or not. So everyone is aware, this is not common practice. They were up front...kudos...but when I asked what it consisted of...I don't need overpriced weather mats or LoJack. I can buy better TuxMats for less and a $29 AirTag versus a $795 LoJack that is redundant with Lexus' safety and anti-theft systems. I'm buying a Lexus not a Hyundai. Don't sell me things that the automakers don't think are necessary. It holds no value to me and is a sunk cost on an item that already runs in the tens of thousands of dollars. I expected more from a reputable brand. Maybe that's why the Korean automakers are eating their lunch in sales and marketshare. I am a diehard Lexus fan, but that was the fastest conversation I've had since COVID started. Please stop taking advantage of a loyal fanbase. We deserve better.Thank you for taking the time to leave us this review. We are sorry to hear that you were not happy with your experience with us. We strive to provide our customers with the best experience possible and would love the opportunity to learn more about your visit. Please contact us directly at customercare@obrienautogroup.com. Sincerely, Lexus of Bellevue
Decent but left a bad test in my mouth
by Ian on 08/11/2021I had a great experience buying a car with Rem at Lexus of Bellevue. The process was straightforward and I was out the door in no time. Where the low rating comes from; I was not able to take home my car that day and was told I would get… a loaner. It turned out no loaners were left which was not an issue as I was told I could take Uber home and back the next day to get the car and I would be reimbursed for the cost. It has now been over 2 months, I have emailed 3 times and I have not gotten a simple reimbursement for $70's in Uber charges. While the bulk of the experience was good it put a bad taste in my mouth.Thank you for providing your feedback and letting us know about this issue, Ian. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@obrienautogroup.com and we'd be happy to help you out. Cheers, Lexus of Bellevue
Very terrible and very cheat company
by Hong on 06/18/2021This company it very terrible and very cheat , I never come back here again, I bought my car in 2018 my car guarantee 5 years including everything in the car , but I came to the service to let them look at the trunk of my car it wouldn’t… open,,, but the guy look at my car and I asking him , do I get charge for that then he said yes $200 just for the look at it ,,, and soon when they look at my car then find out what wrong it is then they will charge me another different service,,, I told him I said when I bought the car They said my car have guarantee 5 years including everything and the guy said no .,, make me very pissde of .,, because I never see the company cheat like that ,,, is very very cheat companyAnother very satisfied customer
by Kirkland Rx Owner on 08/10/2020Service was fast, convenient, thorough and professional. Couldn't ask for a better experience.Thank you so much for the 5 star review! We're thrilled to hear you had a great experience with us!
Great service all around
by Dean on 08/02/2020Vance and Amir were fantastic to work with. They made the car buying process simple and QUICK. In and out in and hour- unbelievable! I highly recommend Lexus of BellevueDon't recommed to anyone who looking a great experience.
by Soun Yang on 07/24/2020This Lexus dealership in Bellevue provides bad customer service. They would not call me back after making 5 calls in the last month on issues with my car that they couldn't fix. After spending 70,000 on a Lexus SUV , I mean come on they… can't provide good customer service and fix the issues with my car is beyond RIDICULOUS! I wont recommend my friends who own Mercedes, BMW's SUV'S to buy a Lexus after the experience I had here. RIDICULOUS!Thank you for your feedback, Soun. We are truly sorry to learn about the experience that you had with us. Management would like to discuss this further. What is the best way to reach you? You can also email us at customercare@obrienautogroup.com. Thank you, -Lexus of Bellevue
Great experience
by KS on 07/24/2020Wonderful experience. I wanted a car with a certain interior color. No dealership within 200 miles had this color combination. After two days on the phone (all contact-free!) with my consultant Bruce, they found a car a few states away that… was just how I wanted it and they quickly locked me in for it. I was promised it would be delivered in 2 weeks but it came in a week and a half. On pick up, I only spent a short hour signing paperwork along with going over the features to my new car and. Such a pain-free process. I especially appreciated that I only had to be involved with just one individual, Bruce, who was exceedingly efficient and knowledgeable.Thank you for this great review, KS! We really appreciate you taking the time to share your experience with us. We are also so glad that Bruce hit the mark for you during your time with us! -Lexus of Bellevue
6 Months Maintenance Service
by Teresita Tonel on 07/19/2020Lexus of Bellevue has continuous done an excellent services for my car and I feel very confident with them ever since I bought my SUV RX350 from this dealer. Thank you for your job well done for my car!Thank you for this wonderful review and for your kind words, Teresita! -Lexus of Bellevue
Recalled Fuel Pump Replacement
by Curt Johnson on 07/16/2020Excellent service as usual from the team headed by Mike McCann. Mike also solved 2 other problems I was having, one on the navigation system and the other on accessing the apps in Lexus Enform. With the new fuel pump, my LS 500h now drives… smoother than before.Thank you for this great 5-star review and for sharing your experience with us, Curt! We are so glad that we the mark for you and that Mike was able to help you out! -Lexus of Bellevue
Excellent Servicese
by Mary Callan on 07/14/2020BJ Ivy, as usual, provided excellent assistance to us. He is so easy to work with, knowledgeable and willing to assist. You are fortunate to have him as an employee.Thank you for this wonderful review and for your kind words, Mary! We are so glad that BJ hit the mark for you! -Lexus of Bellevue
Trust and satisfaction
by Gary Muehlius on 07/12/2020Lexus website made it easy to schedule my service, in Bellevue, WA. Advisor Ben Mecham listened, advised, quoted and served. All work accomplished in a timely manner. 100% + satisfaction!Thank you for this wonderful review and for your kind words, Gary! We're so glad that we hit the mark for you during your time with us. We're also happy to know that Ben was able to help you out! -Lexus of Bellevue
Great friendly service
by Layne and Donna Boyce on 07/12/2020We have been coming here for years. We usually see AJ. Whenever we come in for service on our Lexus, it's like seeing an old friend. AJ has always been professional, friendly and knowledgeable.Thank you for this awesome review and for your kind words, Layne and Donna! We are so glad that AJ hit the mark for you! We look forward to working with you again! -Lexus of Bellevue
Excellent Service!
by Zoulfia on 07/06/2020Very happy with service at this dealership! RomanYarynynych was very professional, the process was very smooth. Highly recommend it!Thank you for this awesome review and for your kind words, Zoulfia! -Lexus of Bellevue
Helpful, honest and fair
by Sean on 07/05/2020Excellent experience and service buying my most recent car. Karina was helpful, and everyone from the sales manager to finance area was straight forward and answered every question with a low pressure, straight forward answer.Thank you so much for this awesome review and for your kind words, Sean! We are so glad that we hit the mark for you! We look forward to working with you again! -Lexus of Bellevue
Outstanding Experience
by Jim Minton on 07/04/2020I arrived at Lexus of Bellevue with a great deal of dread and apprehension. However, My experience buying my new RX450H was nothing less than stellar! I was not pressured to buy, and was allowed to make my decision in my own time. I was… treated respectfully and politely.Thank you for this wonderful review and for your kind words, Jim! Congrats on your new RX450H! Lexus of Bellevue
Stellar service, as always
by Gary on 07/04/2020I recently had the unfortunate experience of losing power to a fuel injector cylinder due to rodent damage, and had to have my Lexus towed to the dealership after hours. Mike contacted me promptly the next morning, very clearly laid out… the process for inspection and the time frame. I had my car back later the same day. Service at this dealership never disappoints!Thank you for your kind words and for taking the time to share your experience with us, Gary! -Lexus of Bellevue
Excellent Service. Happy Client.
by Maya Ven on 07/03/2020Thank you so much to Jackie Sun for getting me exactly the car I wanted. I appreciated the constant communication and professionalism. Thank you to Bruce Cham for closing the deal and the professionalism and assistance to make me one happy… customer. I am sure my children will follow suit one day. So glad I skipped the other Lexus dealers and came to Bellevue. Thank you!!Thank you so much for this awesome review, Maya! We are so glad that Jackie and Bruce hit the mark for you! We look forward to working with you again! -Lexus of Bellevue
Professional, fair, competitive and earn your business
by David F on 07/01/2020Purchased my second new Lexus at this dealership. They made the process easy, discussions were fair, they were more than competitive on the vehicle I wanted, trade in and delivery were smooth and no issues. All in all they did an excellent… job for us. They also were making a real effort to keep the place clean and disinfected and were wearing PPG which we appreciated. They bent over backwards to earn my business and they did! If I get yet another new Lexus it will be from them.Thank you for this great review and for sharing your experience with us, David! We really appreciate you taking the time to do so. We look forward to working with you again! -Lexus of Bellevue
Service review
by Mark D on 06/17/2020Joey Loveless was personable, quick and efficient in coordinating the standard service, along with getting the audio system working again on an ancient ES300.
We are sorry to hear that we didn't meet your expectations. We strive to provide our customers with the best purchasing experience possible and would love the opportunity to learn more about your visit. Please contact us directly at customercare@obrienautogroup.com Sincerely, Lexus of Bellevue
by Lexus of Bellevue on 05/22/2023