Customer Reviews of Heartland Toyota
Review type:
Great internet purchase experience!
Bed extender was easy
by A Catchy Nickname on 02/13/2025I ordered a bed extender from Parts and then the Service department installed the parts. I had to wait about 2 hrs but that was ok for me.Thank you for choosing Heartland Toyota! We're glad to hear that the installation went smoothly. We appreciate your patience and hope you have a stellar day!
Great internet purchase experience!
by Matt on 11/01/2024Contacted by email and received a prompt response. Accepted my offered price. When I arrived at the dealer the car was ready for a test drive, Ari was friendly and informative, they honored the price we agreed on and the finance guy was… efficient and low pressure. Would definitely recommend.Matt, we're delighted to hear that Ari and the Heartland Toyota team provided you with a seamless experience. Thank you for recommending us! Enjoy your new car!
Buy your car from Rebar
by Off road buggy on 03/26/2024Sales employee Rebar was professional, respectful, patient and knowledgeable. He’s the reason we made our purchase without shopping elsewhere. If you are looking to buy, I’d highly suggest you make your appointment with him.We're so glad to know that Rebar's professionalism and knowledge made your experience at Heartland Toyota a positive one. We appreciate the recommendation! Enjoy your new purchase.
Excellent Service
by Suzina on 02/09/2024Thank you, as usual the Service Chester Bradley provided was excellent!! We went in for an oil change and maintenance Chet was professional friendly, knowledgeable. and provided answerers to all our questions. It was discovered there… were rodent droppings and nest in the cabin filter. It was screened off and the Air Vent was disinfected. Thank you, Jonhathan Edwards for that work.We're so glad to know that Chester and Jonathan provided excellent service during your visit to Heartland Toyota! It's our goal to ensure you leave with all questions answered. Thanks for the review, we appreciate it!
Wyatt from Heartland Toyota did an excellent job
by Margaret on 02/02/2024Wyatt from Heartland Toyota did an excellent job taking care of me when I brought my Prius in for an oil and filter change. He recommended upgrading the service call to my 30 month maintenance check which was more than an oil and filter… change. It was covered under my extended maintenance contract.Margaret, it's great to know that Wyatt provided excellent service during your visit to Heartland Toyota. We're glad you found value in the 30-month maintenance check and that it was covered under your contract!
On Time and with a Smile
by Tom on 01/30/2024My service advisor, Ashlie, greeted me with a great smile. Told me my car would be ready in an hour. She was right on!Tom, we're delighted to know that Ashlie provided you with excellent service at Heartland Toyota. Thanks for sharing your positive experience!
Wonderful Experience
by Tim Nat D on 01/02/2024Our entire purchase experience was enjoyable. The sales & finance people were knowledgeable, courteous, & professional.Tim, it's great to know you had an enjoyable purchase experience at Heartland Toyota. We appreciate your kind words about our knowledgeable and professional team!
Thank you Toyota and Kyler
by Retired Navy couple on 12/31/2023My wife and I got a brand new Toyota Corolla Cross thanks to Kyler. While waiting for my wife's old Corolla getting an oil change during Veteran's Day, she wanted to check out Toyota's Upgrade Program. Kyler happily showed us different… options until my wife found the car she wanted. Kyler and his friendly smile not only helped us find the right vehicle, the car features and the perfect color; he stayed with us until we were done with financing and drove the new car home. We appreciate Kyler for being an outstanding Toyota salesman. -- Thank you from a retired military couple.We're so glad to know that Kyler was able to assist you in finding the perfect Toyota Corolla Cross here at Heartland Toyota. It's wonderful hearing about your positive experience with our Upgrade Program and we appreciate your kind words! Safe travels in your new car, and thank you for choosing us!
RAV4 First Service
by Ray on 08/18/2023First service on my new car went very smoothly…Ray, your kind review warms our hearts! Thank you from the Heartland Toyota Team.
On time and efficient
by JS on 06/02/2023Service rep knew his stuff and vehicle was ready when expected. He also gave me info to potentially repair a door ding.Thanks for your five-star review! The team at Heartland Toyota is always happy to provide prompt and proficient service and hope you'll call on us again in the future. Take care!
Toyota always exceeds my expectationsToyo
by Arthur Wheeler on 05/26/2023The service rep promised me time of completion for my appointment. They were finished when he said they would.We're glad to hear that our team at Heartland Toyota provided you with prompt and efficient service, Arthur! Thank you for taking the time to share your positive experience with us. We appreciate your business and hope to see you again!
Outstanding
by Sean S on 04/25/2023Prompt professional and outstandingThank you, Sean, for the wonderful review. We appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!
Untrustworthy, incompetent and a waste of time.
by Jason on 09/09/2022On the 10th of June 2022 my wife and I went to the Heartland Toyota Dealership in Bremerton to have our 2012 Prius checked out due to some display lights. The service department did a check and said we had a failing master solenoid in the… brake system. They assured us that the car was still safe to drive and then said that since they did not have the part on site that they would have to order the part. They could not tell us the date since the part was back ordered. They made it sound like this nags never happened before and that was why they didn’t have the part. Week by week we would call and they would explain that the part was still back ordered. Months of this went by and finally we were able to get a new answer. They have the part and we scheduled an appointment. We came at 1055 for the 1100 appointment on the 9th of September to Heartland Toyota Dealership in Bremerton. The assistant service manager quickly found our appointment yet seemed confused. The assistant service manager took our key and said they would do their best to have it completed within the same day but no promises. Thirty minutes later we get a call from the assistant service manager about how the part is not on site and it is still back ordered. We return thirty minutes after the phone call and they do not have our car ready for pick up and needed over an hour to try and return our money for the parts that we paid for yet never received. After waiting for over an hour at Heartland Toyota Dealer in Bremerton, they then said that since the payment was so long ago they did not know how to return the money. As if this was our fault. We left telling them to mail the check to our address. The Assistant Service Manager was even laughing at my frustration with their incompetence. The attitude of the dealership was uncaring and completely comfortable with how they were treating us. They made no effort to correct the situation. The excessive amount of effort to constantly check on statuses and lack of effort for the dealership to complete their end of the business was astounding. Had we not been so persistent, I believe that Heartland Toyota Dealership in Bremerton would have never ordered the part and contacted us for the repair or returned our money. I have zero trust with this dealership and will not be trusting them to ensure that my family is safe on the road. I do not recommend this dealership to anyone.Our customers are very important to us and we are sorry to hear we may have let you down! Let us know more about what happened and how we can remedy this for your next visit. Please call us at 360-377-1200 when you're able so we may discuss this further.
Tacoma TRD Off Road purchase-
by Heartland on 03/14/2019I purchased a new 2019 Tacoma after visiting 4 South Sound dealerships. My wife and I started our search at Heartland Toyota and ended up back there because of the salesperson, Richard Van Akin, and his honest approach to sales. We may… not have gotten the best deal but we bought from a quality dealership that has a very professional staff and great inventory. Quality isn't everything but try doing anything long-term without it.Dodge Journey 2012
by DsDockery on 01/26/2016We are so happy with our experience. We went in and told them what we were looking for. They showed us a list of their inventory and gave us space and time. They were there to answer any question we had and we felt like they worked with… us. We stayed within our budget and get excactly what we were looking for. We will definitely return for future purchases and recommend this place our Friends and family.Heartland is the place to buy your next car!
by Dawncomm on 12/28/2015I do not usually enjoy buying a car. That changed at Heartland Toyota. They were professional, knowledgeable and gave me a great deal in a quality car! I definitely recommend them!Amazing buying experience
by rinkwitch1 on 11/24/2015I had an amazing experience at Heartland Toyota. My sales representative Caleb Gardner was amazing, no pressure, Caleb listened to what I wanted and found me the perfect truck. Caleb Gardner and finance manager Jamie Brown worked hard and… got me into exactly what I wanted. I could not be happier with the entire staff at Heartland Toyota. They made me feel like family. I will recommend Heartland to all my friends and family and anyone I hear that is looking for a vehicle. Thank you so much!! You guys are great! Especially you Caleb. Janene FrenetteRAV4 Experience
by 1peckcd4 on 09/02/2015We worked with Kathryn and Kevin at the Dealership. Very professional and never pushy. Supported us in every way. I look forward to doing business with them in the future.Do not pay for a car you haven't seen yet!!
by Virginia_Long on 04/04/2015y family has been buying cars from the Haselwood family for years. The first one being a Pontiac when their store was on National. After this experience, this will be the last car we ever buy from them. It was horrible! And to stand on the… showroom floor, seeing Chuck Haselwood's picture on the wall made me sick. Chuck would never have put up with what we went through. We bought a new RAV4, which they had to get from someplace. They made us pay for the RAV4 first before they would go get it. After they took our money, no one seemed to care who we were after that. When we came in to pick up the new RAV4, it has scratches down the side. Again, no one seemed to care, not the sales person or the sales managers. So I asked to speak to the General Manager, who acted distracted and left us alone to talk to his sales managers, who were also ignoring us. The General Manager Mike came back completely unaware and made up some excuse. Mike was [non-permissible content removed]. Our sales person was with someone else and couldn't be bothered. All the sales people acted like they were in High School, the way they acted in front of us. Chuck Haselwood would turn over in his grave! We learned two things, one was to NEVER pay for a car before you see it, and second is to never buy a car from Heartland Toyota again.Heartland Toyota Service Review
by engine_stalls on 10/14/2014Although I live near Fort Lewis, I have driven an hour each way and across a toll bridge for service at Heartland Toyota in Bremerton ever since I bought my certified used car there. The service has always exceeded my expectations, and… although the most recent service took longer than expected, the wait was no problem at all in the most pleasant and customer-friendly waiting area I have been in. On my arrival I was seen very quickly, and given coupons for a free beverage or pastry for both me and my wife, and the service writer actually seemed to be happy that we were there. I have used other dealer service departments in the past, much nearer my home, but the fact that I repeatedly return to this one tells how it compares with the others.First Time Purchasing a Car
by briannasarah on 10/03/2014I bought a car at Heartland Toyota from Jason Habenicht. Let me just say that he made my first time buying a car a wonderful experience! He was helpful, nice, and patient with all my amateur questions. Also, he listened to what I wanted… and did a great job of seeking out cars that fit my parameters. At the end of the day, I left with the perfect car for me and couldn't be happier. I'm very satisfied with the service I received at this dealership and would definitely buy a car from Heartland Toyota and Jason again.
At Heartland Toyota, we seek to make the car buying process as frictionless and fulfilling as possible for our customers. Our goal is to help you find a car you'll be proud to drive home in, and with the new lineup from Toyota, we're confident you'll leave happy. You'll find everything you're looking for and more when you browse our comprehensive selection of Toyota cars for sale. Our lot and showroom are stocked with fan favorites like the Tacoma, RAV4, and Tundra. We also offer quality pre-owned models from a range of manufacturers at our used dealership. Come down to Heartland Toyota near Seattle today and take a test drive
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Matt, we're delighted to hear that Ari and the Heartland Toyota team provided you with a seamless experience. Thank you for recommending us! Enjoy your new car!
by Heartland Toyota on 11/04/2024