Customer Reviews of West Hills Chrysler Dodge Jeep Ram
Review type:
new Gladiator
by Dale on 01/15/2025
Zach did a great job working our deal on our new 25 Jeep Gladiator...shout out to his Manager too on our trade...the market has really changed in 2 years...appreciate giving us a fair deal...we are repeat customers...thanx
148 reviews
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new Gladiator
by Dale on 01/15/2025Zach did a great job working our deal on our new 25 Jeep Gladiator...shout out to his Manager too on our trade...the market has really changed in 2 years...appreciate giving us a fair deal...we are repeat customers...thanxDale, thank you for being a loyal customer and sharing your experience with Zach and the team at West Hills Chrysler Dodge Jeep Ram! We're glad to hear they provided a fair deal on your new Jeep Gladiator. Enjoy the ride!
WTF?
by Unhappy on 11/12/2024This dealership has a back log and originally could not schedule vehicle for engine check light/ power train code, recieved 14 days ago, warranty work, until Dec 5th. Iwas advised to leave car with the shop and they would get in it earlier… if an appointment spot became available. Got us in on 12 Nov and resolved issue. They also informed us that they would call us ahead of working and performing the 30,000 mile maintenance with cost over $860.00. 4hrs labor. The warranty repair/ replacement of Battery heater mod was listed as 3.5 hours. That is over seven hrs. According to my GPS tacker the car was moved in the garage aprox 0730 got called that my car was ready for pick up at 10:33. Something does not add up? Because of the communication break down an unnecessary oil change and tire rotation was performed! To the service writer's credit, compromise was achieved to the dealers benifit. I will think twice about returning.I apologize for the confusion and any inconvenience you experienced during your visit. It's important to us that our communication is clear, and it seems we fell short this time. I'm glad a compromise was reached, but I'd like to see what we can do to restore your confidence in our services. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Alex Bozovich - General Manager - (360) 473-1405
Knowledgeable and timely
by alow on 11/09/2024I had the chance to take my truck in for warranty work over the week. I appreciate this as it's good to see what a place is like when you are not paying them. Jaystin and the rest of the service team were polite and courteous and the… warranty repair was conducted in an efficient time frame. They still took care of me like I was important to them though I was not a paying customer. I will be returning here for paid work in the future.Thank you for sharing your experience with our service team at West Hills Chrysler Dodge Jeep Ram! We're glad to hear Jaystin and the crew treated you well during your warranty visit. We look forward to assisting you with any future needs, whether under warranty or paid work!
Quick and easy
by Ramster on 07/19/2023Great timely service especially from Raeleen. She was knowledgeable and a pleasure to deal with. Car return at exact time she promised.Thank you for the great review! We're so glad that Raeleen provided you with excellent and timely service. We appreciate your business and hope to see you again at West Hills Chrysler Dodge Jeep Ram!
Do not go here
by Paulg on 06/02/2020took my 2012 Durango here to have some maintenance and a recall done along with some issues I had noticed checked out. When I got there I was sold a maintenance package that included alignment tire rotation all fluids changed and all… filters $500 plus tax, not bad I thought. So I left my car for the day and went home I got a call the next day and was told the issues it had and that my warranty wouldn't cover it ,so i told them just do the recall and maintenance I was told ok and that my car would be ready in about an hour or so. I left home for my 45min dive back to the dealership, when I got there I was handed an $1100 bill and was explained the charges .they were charging me for every diagnosis they had found on the vehicle. Witch later I found out some would have been found as part of the maintenance I had paid for ... None the less I paid the $1100 and went on my way. On my way home I checked my tire pressure gauge to see where they had put the tire that had a slow leak in it ,low and behold it was in the same spot mind you now Im half way home by this time. So I called the dealership and talked to the service rep that I had been in contact with the entire time and was told it was just a mistake and to bring it back for the rotation. I told the rep that I was half way home and that I would just take it to my local shop and have them check the work that was done on the vehicle. In no more then 5 min I get a call from my wife saying the dealership called my house and wanted a return call asap. Hmmm I thought to myself so I get home call the dealership and was told there was a mix-up and that NONE of the work was done on my car including the recall because they where waiting to do the exhaust work so it would be easier to get to the part that needed fixed. At this point I'm not to happy they offered me a refund of the diagnostic fee that I shouldn't have been charged for and I could take It back down for the maintenance I had paid for, so all in all they offered me no deal except to give me back my money they shouldn't have even charged me for in the first place I told them I wanted a refund for all of it and for something to be made right other then me getting my money back for a crooked diagnostic fee. They refunded me my money now 3 weeks later and I also got ahold service manager who was nothing but a garbage sales man. I explained my situation to him and that I just lost 2 days of work now for nothing because they tried to rip me off I was then offered a 10% discount if I got all the work done that they said I needed... I told him $500 off a $5000 repair was not enough for being out 4days of work now and another hour and a half of driving . I was told pretty much well though , that's all he would offer me. I called back and said I wanted to talk to the person above him and was told that would be the GM of west hills Dodge and that they would have him contact me when he got back in, it's been a month now a numerous calls later and nothing ..... DO NOT TAKE YOUR VEHICLE HERE THEY ARE [non-permissible content removed]... My ac now has more issues then it did nothing is fixed and I also found out the next closest dealership to me that would work on my dodge witch is Wiler Toyota is ownd by that same guy...... Do your self a favor and avoid these places like the plauge they will rip you off and smile while they take you money.....Horrible service
by Pete on 04/17/2019updated 04/24/2019Been working this dealer for 20+ years. Went in today for oil change. First they were dismissive as though customers were a bother. Second they had the wrong info stating I was there for an alignment. Third the price given there was twice I… was the original estimate. When I questioned that price I was told it’s because I’m driving a diesel. The paperwork said my truck was a gas engine and this guy had just looked at the truck t get the mileage. Then he wanted to argue saying that all dodge trucks were diesel trucks! He stated the price would still the same amount. When I asked for the service manager I was told he’s busy. I’ve called twice today to talk to the service manager and both times to get his voice mail. No calls back I’ve always felt customers were valued at this dealer but not any more!2019 Jeep Wrangler Rubicon
by Beefmo1 on 03/08/2019Enjoyed a third consecutive flawless sales experience courtesy of Dallas Howell at West Hills Dodge-Chrysler-Jeep in Bremerton. He searched out the Rubicon with all desired options, coordinated the dealer trade and negotiated a very fair… price. Save yourselves a stressful experience and look him up.Jeep Cherokee
by Margaret on 12/08/2018The car buying experience was very painless. The sales person was knowledgeable, helpful and courteous. We had a scheduled appointment and everyone at dealership insured that the buying process was accomplished quickly so we could make our… appointmentAnother awesome purchase experience!
by felten597 on 10/04/2017We have been purchasing vehicles from Dallas Howell for many years and have always walked away wondering how he accomplished what he did. He has been working with us again for our daughters first purchase and took wonderful care of her as… well. We are so thankful we found him many years ago! We highly recommend Dallas to anyone and everyone we possibly can!Reggie Ross was an amazing sales associate!!!
by beccaross12 on 07/30/2017We went to Reggie to buy our first brand new car. He made sure we got what we were looking for and got the best car for our situation. He made sure we knew everything about the car before we signed papers on it. He even searched the… dealership in Kirkland to find our car. He showed dedication and love for his job!Love My New Dodge!!
by RoadRunnerRon on 05/25/2017Just bought my third vehicle from these guys. Reggie Ross is an absolute rock star, helping me through the search to get the perfect car for me. I am ecstatic!Moshi is the man.
by Kathamar on 04/21/2017My wife and I came on a busy Saturday. Our salesman, Moshi Asadi, was extremely polite and kept us entertained throughout the whole process. This is the first time I have ever left a dealership while the sun was still shining after buying a… car. If you choose to buy a car from west hills, go to dodge, and ask for Moshi. You won't regret it.Awesomeness!
by BrandyL on 03/26/2017Awesome customer service! Reggie Ross was great! Very friendly, knowledge, and helped us get what we want without feeling pressured. They were having a BBQ while we were there which was great! It was nice to grab a burger while shopping.… We'll be back for all our vehicle needs!Easy Process
by Stargazen on 03/22/2017My sales associate, Moshi Asadi, was great. Took my basic criteria and showed me what I asked for but then asked to show me some alternatives he had found that I had not seriously considered. I ended up buying an "alternative" and… absolutely adore my new car. Thanks Moshi!Best hospitality ever!
by Bluejacket on 03/18/2017We came in late and they treated us as the first customers through the door. Exceptional service and down right hospitality. Blake Vancurra was an amazing person to deal with even after normal hours he treated us like family. Will… definitely do business here and hopefully with him again.Great Timing
by spkoenig1 on 02/05/2017Love my truck! Mike Alden was an excellent salesman and professional. I called the day before to schedule the test drive. They were waiting for me when I arrived and quickly put me in my truck, talked me through the features, and away we… went on a test drive. Everything was smooth sailing and welcoming!Incredible Experience!
by nicwriter on 08/03/2016Chuck made our car buying experience exciting and smooth! He was personable, honest, and met all of our car buying needs. We HIGHLY recommend Chuck and this dealership! We love our new Jeep and had such a pleasant experience because of… our stellar salesperson!Great experience!
by TristanHewitt on 07/18/2016Chuck Gurno spent two days helping my fiance find the perfect vehicle for her, and was successful! He not only made the car buying experience as painless as possible, he managed to make it fun, while getting her a great deal! The man is a… consummate professional and he has made her and I customers for life.Wonderful Experience
by CJElaine13 on 07/04/2016Me and my husband know we needed a new car and thats about it. Dexter was an amazing help with helping us find the perfect car for us. He showed us a couple different cars and even drove us down to a second location to look at a couple more… to help us find the right fit. The car we ended up with was on he suggested and I am in love with it. I would recommend this dealership to anyone looking for a new car.West Hills CDJ
by lysawillis on 04/06/2016I had a great experience purchasing my vehicle. My sales associate John McLaughlin was prepared, he had everything ready for me when I got to the dealership. I found what I wanted online, test drove my jeep. Then John processed all the… paper work fast.great car buying experience!
by Shane74 on 03/22/2016Chuck Gurno was great to work with. He was very knowledgeable of his product and made the buying process a snap!
About our dealership
Dale, thank you for being a loyal customer and sharing your experience with Zach and the team at West Hills Chrysler Dodge Jeep Ram! We're glad to hear they provided a fair deal on your new Jeep Gladiator. Enjoy the ride!
by West Hills Chrysler Dodge Jeep Ram on 01/15/2025