Customer Reviews of West Hills Kia
Review type:
Got the car of my dreams!
Got the car of my dreams!
by Allison on 03/07/2025updated 03/17/2025The service my husband and I got at West Hills Kia and with Colton was truly exceptional. Every single person was warm, genuine, knowledgeable and sincere in helping us to think through our purchase. Colton in particular engaged with us in… a way that made it clear that he was there to help us buy the right car for us and our family, not to push a package, deal, features, etc. I would highly recommend Colton and the whole team!Allison, we're delighted to hear that Colton and the West Hills Kia team provided such exceptional service. It's wonderful knowing you felt supported in finding the right car for your family. Thank you for recommending us!
Seamless transaction
by Omar on 03/05/2025Jamahl was great. He asked the right questions to help with the purchase. No time was really wasted. The best thing was that there was no pressure to buy the car. The car was delivered clean and fully charged. I have had no issues so far… and Jamahl even called a few days later to make sure all was ok. I bought the car because it was exactly what was advertised and the dealer did not attempt change or sell additional stuff with the car. John the sales manager was a straight shooter from the get go. He delivered on what he promised. Luke in finance was the best, He was friendly and very knowledgeable with my transaction and helped me make the right choice in financing. Thanks to all,,Omar, we're delighted to hear that Jamahl and the team at West Hills Kia provided a seamless experience for you. It's great to know everything went smoothly from purchase to delivery. Thank you for choosing us!
Great service, Alex rocks!
by Dave on 12/15/2024West Hills KIA has a great staff in every department, and I want to call out Alex Magyari in service. Alex is one of the best service writers I've had the pleasure of working with. He is thoughtful, thorough and really cares. I look forward… to coming there to have my car serviced, and 95% of the credit for that goes to Alex. Keep it up!Dave, thank you for highlighting Alex's exceptional service at West Hills Kia! We're delighted to hear that he made your experience so positive. We'll be sure to pass along your kind words and look forward to seeing you again soon!
Friendly and Good communication
by David Whitacre on 11/14/2024I had a long-term issue with my Kia. Aundrea was my service advisor and her communication and follow up were fantastic. Others also very helpful. Highly recommended.David, we're delighted to hear that Aundrea and the team at West Hills Kia provided fantastic service for your long-term issue. Thank you for recommending us!
First service
by Jojo on 11/07/2024Friendly and efficient.All of us at West Hills Kia are happy to see this wonderful feedback! Thank you, Jojo!
Thanks WH Kia
by MC on 03/07/2024Friendly people and great service.We really appreciate you taking the time to leave West Hills Kia this awesome review, thank you!
Great service and friendly people
by Ricardo Cruz on 02/27/2024Great communication and friendly place to wait for my carWe are honored to receive your support, Ricardo. Thank you! - West Hills Kia Team
Recall Service
by Road Toad on 01/25/2024Friendly staff and work was finished in time stated.Thank you for this kind review of West Hills Kia! We truly appreciate your feedback!
Thanks Dwight
by Diogenes on 01/21/2024I came in wanting to look at a few different vehicles. Dwight showed us exactly what we were looking for. Took a test drive then bought a car. The people there were no pressure and very friendly to be around. I'll recommend to friends… and family.It's great to know Dwight and our team at West Hills Kia were able to assist you in finding the perfect car. We appreciate your recommendation! Enjoy your new ride!
Rear main seal
by Kia owner on 01/20/2024Staff was very helpful, made the whole service experience seamless .Thank you for giving West Hills Kia your business and your positive review!
Good cars, Decent Dealership
by Samantha on 10/03/2023You cant test drive without insurance. This sucks for first time car buyers cause you cant get a feel if you like it or notSamantha, I understand your frustration about not being able to test drive without insurance. It's a policy we have in place for the protection of all parties involved. However, we want you to feel confident and satisfied with any potential purchase. Please reach out directly when you get a chance so that we can work through this together and find a way to help you find the right vehicle for you! Thank you, Ken Hynek - General Manager - 360-377-1300
Great team who all work together to help you out best!
by MC on 09/22/2023Very helpful and knowledgeable about the latest and greatest features and specs of the newest models.We're glad to know you found our team at West Hills Kia helpful and knowledgeable! We always strive to stay up-to-date with the latest features. Thanks for your review and support!
Great service
by Savanah on 08/30/2023As always West Hills Kia has provided a great and timely service for my vehicle.Thank you for trusting West Hills Kia with your business! We are pleased to hear about your positive experience, and hope to see you in the future!
Great Service!
by Dave on 08/26/2023Aundrea is a super service writer! Had me checked in and on my way in no time. Updated via text on status and kept me informed. Reviewed my service items and had me on my way. All with a friendly smile. 🙂Dave, it's great to know that Aundrea provided you with such efficient and friendly service at West Hills Kia. We appreciate your positive feedback!
Bait and Switch
by Bill on 08/20/2023Shady even by car dealer standards. Found a car I liked on their website. Called to verify it was still available. Dealer told me it was available and that that "they are already pulling the car up" for me to look at when we got there.… Drove to Bremerton, about an hour. Waited about 20 min for someone to check into things and tell me the car was sold "quite a while ago." Classic bait and switch nonsense. I understand that dealers exist to make a profit, but I can't abide by outright lies. When I complained the floor staff guy just turned his back on me and walked away. On the small chance that they weren't lying and something was lost in communication between the Internet sales guy and the floor sales team...then they're still incompetent. Either way, won't be doing business with their dealer network.Bill, I'm really sorry to read about your experience. This is not the level of service we aim for, and it's clear that we've let you down in this instance. We would never intentionally mislead a customer, so I'd like to look into what happened here further. If you're open to discussing this more, please reach out directly at your earliest convenience. Thank you, Ken Hynek - General Manager - 360-377-1300
Best car buying experience I've ever had.
by Jeff on 06/17/2023Thoroughly enjoyed the car buying experience. Me and my wife watched numerous videos on YouTube about how to deal with car salespeople and how they try to talk you into paying more than necessary for a car. Never encountered any of the… issues those videos talk about. Our two salespeople (Haley and Dylan) were very personable without losing their professionalism. Dylan did a really good job dealing with my 10 year old sons off the wall questions and conversation. Both of them went out of their way to answer all of our questions about the van we wanted (They didn't have one at the time). A week after our first meeting, Haley remembered us and immediately had Dylan called us to tell us another dealer requested a trade of one of their vans for the very model we were looking for. We dropped everything and drove the 60+ miles from our house to Bremerton to see and test drive the van. We loved it bought it that evening. We were very pleased with the service we received. We would definitely recommend this dealership to a friend or family member.Thanks for sharing your review with us, Jeff! We're so glad to hear that you had a thoroughly enjoyable car-buying experience with Haley and Dylan at West Hills Kia. It's great to know that they went the extra mile to answer all of your questions and ensure you found the perfect vehicle for your family. Drive safely in your new van, and if you ever need anything in the future, don't hesitate to reach out!
HORRIFIC EXPERIENCE!
by L Nelson on 09/08/2022Absolute nightmare! Car didn’t even last 93,000 miles and service has been horrendous. I have never left a bad review for anyone, but I feel a sense of responsibility to tell you about Westhills Autoplex and Haselwood car dealers. After… being a great customer and buying three new Kias from them over the past decade, I will never purchase from Kia, Westhills or any Haselwood auto dealership, ever again. I have never been treated like this by any other customer service industry in my six decades of living. The worst experience ever! The general manager gave out his email and phone number saying to contact him if you need anything, which we did, but we received no response whatsoever after our multiple attempts to reach him. Also tried to talk with the service manager multiple times over many months and he never returned calls, voicemail or emails. The service reps on the floor are nice, but when there’s a problem they can’t help you and tell you they’ll talk to the manager about it. I do not believe these people care a whip about us. We have been turned away time and again with an engine under warranty that was failing, was never properly diagnosed, and could have caught fire, which is happening to many Kia engines. I bought a 2014 Kia Rio, new, which started to have engine and oil consumption issues at 93,000 miles. We took it in over and over again trying to get it fixed, to no avail. Westhills Kia told us they couldn’t figure out what was wrong with the car each time we took it in, and kept asking to do oil consumption tests and “come back in 1,000 miles,” which we did and they repeatedly found “nothing wrong.” Were they purposely dragging their feet, or do they not know how to properly diagnose and repair engine problems - until the warranty expires? Not only has Westhills Kia blown us off time and time again, telling us there was no problem with the engine repeatedly until it seized and melted the catalytic converters, but because they did nothing but tell us to “come back in another 1,000 miles” repeatedly, until it failed just as the odometer turned past the 100,000 mile warranty, Westhills then told us it would cost $4,000 for a new engine. After months of trying to get reparations through Kia Consumer Affairs (who would never follow up as they said they would - we had to continually call them for months to get any answers at all) they gave us a “goodwill new engine” but instead, they didn’t do a full engine replacement as they seemed to imply they would, and only replaced the block, which proved to fix none of the issues. The engine still shook like crazy when fired and still had the same terrible noise as before and this “new engine” has a warranty of only 1 year or 12,000 miles when it should have been “lifetime” since it definitely began to fail under warranty and we took it in repeatedly for help, while under warranty. After the “new engine” was put in, they said the catalytic converter was melted and we had to get that replaced for $1,800. We did that and then they said the cylinder head and valves needed replacement but Kia denied helping us because it was, “out of warranty.” What a bunch of lemon companies! We have been out of a working car for a year and a half now and have a car that failed within the warranty - and neither Westhills nor Kia corporate is offering to fix the issue completely or replace the car - but they do offer to keep taking our money for repairs that don’t work! We were told by a service rep at Westhills Kia that Kia engines are failing like crazy - so I googled and found it’s true and that there are class action lawsuits for engine failures and engine fires! So far Kia has settled over $1.3 billion dollars in failed and deadly engine lawsuits. Just to warn you, do not buy from Westhills Kia or Haselwood Auto dealers, and do not buy a Kia! A few years down the road, you will deeply regret ever believing in them.2017 Kia Sportage Puchase
by suzy87651 on 04/23/2016updated 05/04/2016Salesman knew everything about vehicles, professional, friendly and had sixth sense about what I wanted in a vehicle. Sales manager, financial gentleman, and all staff were efficient and expedited process. Excellent experience.Great experience
by hogan38175 on 04/14/2016updated 04/27/2016The relaxed atmosphere and the no pressure sales. Justin let us ask many questions and answered them honestly. There was no upsale pressure he listened to our needs and did not try to pressure us into buying more than what we neededPurchase of 2016 Optima SX Turbo Limited Ed.
by artlover2 on 01/24/2016Our salesman Justin Fanony was kind, patient and very knowledgeable. He spent with us all the time we needed and answered every question. He made us feel very welcome and did not rush us in any way. After deciding on the purchase, we… worked with the rest of the Kia team regarding our trade-in value and purchase price of the new vehicle. They made the decision very easy for us as they gave us a very good trade-in value and were willing to work with us on an agreed purchase price. We are now a 2 Kia car family and could not be happier. I would recommend everyone buy their cars from West Hills Kia.Amazing!
by Penguini on 10/28/2015Amazing experience. Josh was very helpful in helping me find the right Kia that fit both my needs and budget; I was able to lease a 2015 Kia Optima at a fantastic price! This was the first lease I have ever experienced and Josh made my… visit a good one! Many thanks to the whole staff for being so kind and patient.
Allison, we're delighted to hear that Colton and the West Hills Kia team provided such exceptional service. It's wonderful knowing you felt supported in finding the right car for your family. Thank you for recommending us!
by West Hills Kia on 03/17/2025