Customer Reviews of Bowen Scarff Ford Lincoln
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317 sales reviews
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We love our New To Us Truck!!!
by Nicole M on 03/09/2021This was our first Vehicle purchased at Bowen Scarff in Kent and we had such a great experience. We loved the no hassle attitude and Ron Olson made what can be a very stressful decision pleasant and easy. We love our new truck and were… beyond satisfied with the customer service we received. Thanks so much!They have never disappointed! This is our 3rd purchase!
by Dianna on 03/02/2021We like the dealerships, no hassle pricing and no pressure sales people. This past week, after bringing our 2014 Escape in for services, we decided to see what's new on the lot. Brandon Hopper greeted us with no pressure, just great… information! Since our car was there we asked if he could check to see what the trade-in value might be. Then with his knowledge of the 2020 vehicles available, answering our questions, we decided to test drive an Edge. We were sold, by the end of the day, after visiting another dealership of two, we decided this car was the one. Great incentives, great service as this was our 3rd transaction with them. We know the service dept is great, good communication, Why go anywhere else?!I’ll be back!
by Tracie C on 02/24/2021I bought a vehicle from Chris Kelly. There was no pressure or trying to talk me into something I didn’t want. He was easy to contact before the sale, and after the purchase. Everyone I worked with was amazing. I will go back when it’s time… for another vehicle!Ford Escape
by Becky Fricks on 02/23/2021I recently bought an Escape from the dealership and worked with Sam Olson. The whole experience was so smooth and quick from beginning to finish! Sam was very polite and knowledgeable about both the vehicle and the process. He even went… above and beyond to assist me with researching a vehicle that I was thinking about purchasing elsewhere. Everyone I worked with at the dealership was very friendly and helpful and made the process a complete pleasure.Brandon @ Bowen = Best Buying Experience yet
by Liz K on 02/22/2021Finding the right truck was far easier than expected and much smoother than any previous dealership vehicle purchase. Thanks goes to Brandon Hopper @ Bowen Scarff Ford who was a pleasure to work with and extremely helpful throughout every… step. His attention to detail, patience, and knowledge are valued and appreciated. There was no pressure, all questions were answered thoroughly, and our expectations were actually surpassed with some of the features we were particular about in our truck search. We are beyond pleased with our new F150 Lariat and the entire shopping experience, looking forward to working with and referring friends to Brandon and the team at Bowen Scarff Ford for remarkable dealership experience unlike anything we've had elsewhere!Ron Olson Helped Us Find an Amazing Hybrid SUV
by Eleanor and Mitchell on 02/09/2021We approached Bowen-Scarff for a great deal on a hybrid SUV (Ford Escape). Ron Olson was a great sales person. He walked us through the financial and navigating various rebate options but never in a condescending way (which as a lady buying… a car, I rant into plenty!). We completed our deal mostly online (safety reasons due to COVID) and I only spent less than 2 hours at the dealer finishing paperwork, test driving, and getting an orientation to the new car. Ron was patient, friendly, and never fit into the classic salesperson stereotype. I was so glad we found Bowen-Scarff, Ron, and our awesome new Hybrid Escape.Great experience!
by Marc L on 02/03/2021When researching Ford pickup trucks on the internet Chris Kelly from Bowen Scarff Ford in Kent, WA responded to the chat window. He helped me through the whole process of ordering the exact vehicle I wanted, their policy of the no dicker… price was fair with no hassle of the 1-2 hours going back and forth in negotiations. There was never any pressure to buy, only there to help. What a difference that made! Chris always answered my questions promptly when I asked while the truck was being built and yes I had a lot of questions as this was my first time buying a new vehicle and special ordering one on top of that. If Chris was off for the day when I had a question another salesman stepped right in and answered my question. I was able to track the progress of the build on the Ford website. Once the truck was delivered to Bowen Scarff, they surprised me and had it ready to go that next morning. Chris even came and picked me up at my home and brought me down to pick up the truck! After filling out the paperwork I was handed off to finance. Even here there was no pressure at all to purchase the “extras” if I said no, he said ok and moved on. No trying to persuade me into it. My overall experience here was the best I have ever had at a dealership. The best surprise of all and may seem little to some was when I got in to drive away it had a full tank of gas. I highly recommend Chris Kelly as your salesman and Bowen Scarff Ford as the dealer to see in Washington!Easiest auto purchase ever!
by Kevin Anthony on 02/02/2021We were looking for a good used minivan, and Brandon Hopper at Bowen Scarff Ford was able to exceed our expectations! We purchased a beautiful vehicle in like new condition, for a price that beat anything else we could find out there. The… transaction was quick and painless, and Brandon was a pleasure to work with. They even took care of our frumpy trade in, something we were not expecting. We would not hesitate to work with Brandon and the team at Bowen Scarff in the future!Chris Kelly did an amazing job
by Chris Darst on 02/01/2021Just can’t say enough about the great experience I just had with Chris Kelly at Bowen Scarff. He got me the car AND the price I wanted to spend..which almost never happens. Great job!Best Buying Experience Ever
by Joseph Viger on 01/10/2021Had a great experience with Chris Kelly! Gave me exactly what I wanted and didn’t play any usually dealership games. I drove over a hour and he made the drive totally worth it! He made the buying process stress free and easy! I highly… recommend this dealership and Chris Kelly if your in the market for a new Ford!New Car Purchase
by Josh on 01/02/2021Want to thank Chris Kelly for helping me to have a wonderful experience when buying my new Mustang. From the first phone call to final financing the process was easy. Chris is very knowledgeable and easy to work with. Thank you.New Truck Purchase
by Dave on 12/27/2020I began my vehicle search using the online Ford inventory site. Locating the vehicle, it directed me to Bowen Scarff dealer. The online chat put me in contact with Chris Kelly. Being from out of town, Chris worked with me over the phone… and addressed all the issue I had in real-time, before, during and after normal business hours! When it was time to take ownership, Chris picked me up at the airport and we completed the transaction in short order. I found the vehicle clean, prepped, ready for the road and prominently displayed for my pleasure. Great experience and they delivered a great vehicle within a minimal amount of time.5 stars for Bowen Scarff Ford!
by Alyssa F on 11/17/2020We had the best experience with this dealership! We dealt with salesman Brandon Hopper. He was very easy to work with and was very accommodating to our time constraints. We were in and out of the dealership within an hour and a half and… left with the exact vehicle we wanted at the price that was just right for us. I would highly recommend Brandon and the team at Bowen Scarff Ford!Chris Kelly was great!
by mtshinn on 10/26/2020We recently purchased a new f150 from Chris Kelly at Bowen Scarff. Chris made the process easy and seamless! We will be recommending Chris Kelly and the team at Bowen ScarffSmooth buying experience
by dlanning on 10/15/2020Worked with Chris Kelly at Bowen Scarff. Unlike other dealers in the area, they really do have a no pressure experience. Stop by and give Chris a visit.Daniel Montgomery
by James C on 09/19/2020Best car buying experience I have ever had. I pretty much made the deal over the phone with my salesperson Daniel Montgomery before ever seeing the vehicle in person. The following day I went to the dealership and everything discussed over… the phone with Daniel is what I received in person, including the trade in value for my current vehicle. 5 star service!Great and friendly Service!!
by Brian Petrisor on 09/15/2020Highly recommend going and working with Brandon Hopper if your looking for a new or used car! I called in to check out a new truck that they had. He had the truck out front ready for me to check out when I arrived!! I didn’t feel rushed or… pressured what so ever. He showed me the truck asked me if I had any questions he could answer and let me take the truck on a test drive!! Very professional and knowledgeable. He was able to answer all my questions and if he didn’t know something he found out really quick!! Highly recommend. He made me feel like I was family! Five ⭐️ All the way! Definitely for him and the rest of the staff there!!Chris Kelly
by kg on 09/06/20205 star service from Chris Kelly. I Bought a new truck today (2020 ford Ranger). Chris was able to navigate through all of the new COVID - 19 safety precautions and make the entire buying process stress free. Chris responded quickly to my… online requests and had the truck ready for a test drive. He even walked me through setting up Ford's app on my phone. I would recomind him to my friends. Thanks Chris.Sales
by Lai phetsada on 08/31/2020Ron Olson was an excellent to work with. He was very patient with me and was very polite, professional and friendly providing excellent customer service. I would recommend him any day.Great Experience
by Jen on 08/30/2020I love my Edge! Thank you Brandon Hopper for the easy and informative experience. Especially all of the extra leg work to check with service for me so I would have absolute peace of mind!Great experience!+
by GeeGee0312 on 08/21/2020Ron Olson helped me to purchase my brand new Ford Escape here and it was a great experience!! Thank you for being patient with me during the purchasing process. Thank you for taking the time to teach me about my new car (lots of new… technology)! Thank you for the amazing experience!!
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About our dealership
1 Price Dealer, 1 Lifetime, 1 Place to go in Kent! Buy Bowen and Be Happy, with our best price 60+ years. Your perfect price, upfront and not a cent more. Non-Commissioned Sales Team. And our a 3 Day Return Guarantee.
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service