Customer Reviews of Bowen Scarff Ford Lincoln
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317 sales reviews
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"Rockstar" Ron Olson
by FishDawg on 03/26/2015Just purchased a new 2015 Ford Explorer form Bowen Scarff Ford in Kent, WA. As usual it was a hassle-free and haggle-free experience. Ron Olson has helped our family with two or three vehicle purchases over the years and we've purchased 5… or six cars there in the last 15+ years. We keep going back becuase we trust the people in all partsof their operation and we do not get the same hihg-pressure sales tactics there that are SO prevalent about everywhere else. We feel like we get fair value for our trade-ins and fair prices for the vehicles being purchased. They do a good job of explainig features and options and orienting us to the new vehicle. The finance and insurane staff can actually take no for an answer with a smile on their face without trying to grind you down to buy additional products or services. (They offer but there is no pressure if you say no). Overall a first-class experience form our favorite dealership and our favorite salesperson. Thanks again Ron and Bowen-Scarff. I love my new rg and you made it easy for me!!Perfect buying experience
by sallysgt06 on 03/22/2015Brent is awesome! Absolutely no pressure at all. Very helpful in guiding us towards the right vehicle. Also very honest. We will definitely refer Brent.Thanks Randy
by surlypirate on 03/16/2015Well worth the long drive,Randy Good kept things moving along,and had me on the road in my 15 mustang gt in short order.Management Failures
by sgra on 03/14/2015The GOOD: - Low-pressure pricing and sales approach - Vehicle delivered on time and in excellent condition - Friendly helpful staff members (but not management) The BAD: I wish I could end the review with those compliments, but the… low rating results from managements poor attitude and responsiveness in addressing a relatively minor issue: Two days after taking possession of my Escape, I noticed that the nav system maps were not the latest available (new maps had been available for more than 3 months). I brought it to the attention of my sales associate, who referred me to the sales manager, who referred me to the service manager, who was unavailable and was to call me back. After 3 days I called the sales manager again and left a voicemail indicating the service manager never called me. After 4 more days with no response (7 total), I called again and was able to finally get through to him. I attempted to convince him that my NEW car with a NEW nav system should absolutely come with current maps. He stuck with an I just resell what I get argument, dismissing my concern. Had the vehicle sale depended on it, Im certain he would have been more imaginative in resolving the issue. He again transferred me to the service manager, who was still unavailable and again never called me back. After 3 more days (10 in all), I gave up on Bowen Scarff and contacted Ford Customer Service directly. A manager called me back promptly, immediately recognized my concern as valid, and within 2 hours had arranged to have the nav update added under my vehicle warrantee. Kudos to Ford Customer Service not so much for the dealerships management. What shabby treatment for a first time new Ford owner! How can I possibly recommend Bowen Scarff to friends and family after such poor behavior from both Sales and Service management? They should take a tip from Ford Customer Service, and even from their own staff when it comes to how to treat new owners.great experience
by rtothethird on 03/08/2015We were looking for a new car to replace our current SUV with something more fuel efficient. We had a great experience at Bowen Scarff purchasing a new C-Max. We got what we wanted without any hassle.Ken Mathison is great & our F-150 is great!
by Claudia47th on 02/24/2015Thank you for your kind, friendly, and most genuine car sales person we have ever met - Ken Mathison. He is the best, no pressure, knowledgeable and extremely capable. Thank you Ken for all of your work to get us into our F-150 We love… our truck! This is the third vehicle we have purchased with Ken Mathison - repeat customers very happy.mustang gt sale
by 15mustang on 02/22/2015My purchase was a 2015 Mustang GT. There was no games, just a very straight forward honest deal, very fair trade in price. they stayed late to get the deal done.My sales person was Ken and what a cool guy, very helpful and a real… professional..Thank you again Ken and Bowen Scarff Ford. I will come back for my next car.Great experience
by Andyh82 on 02/19/2015Tom helped us review all the available routes to buy our new Flex. He was personable, patient and made sure we had examined all the little details. When we were ready to purchase the paperwork process was quick and easy. We had gone into… the dealer not necessarily intending to buy that day, mostly just to test drive and look at the vehicle. Tom made is a good deal on the car, and we took it home that day. I would recommend Tom Keefe to anyone looking for a vehicle.Great experience
by hottoddy2 on 02/17/2015Randy Good made buying a car fun. Very low pressure environment, informative, and quick. Not only was it my best car buying experience but finance was quick and they didn't try and push all the extras on me. Thanks I'll definitely be a… return customer.Great service!
by Reecethebeast on 02/16/2015It was just another Sunday morning, when I thought to myself, today would be a fun day to go car shopping. A few dealerships turned their nose up at me, but no, not Bowen Scarff Ford Lincoln. They welcomed me in with open arms. My salesman… was Ron Olson. Heck of a guy. Extremely helpful and wanted me to get the best bang for my buck. A few hours later, I was walking out of there with a 2014 Focus ST3. And I couldn't have done it without Mr. Olson. Just a great guy and a great day at Bowen Scarff. I would highly recommend you visit here for your next vehicle purchase.Best salesmen at bowenscarff ford.
by Dragontax on 02/06/2015Best salesmen in kent hands down. As a mechanic I tested many salesman and Brent Schwartznau is the best there is. There's no double guessing your decision after you meet with him and he show you around. I will be back to get another car… from him for sure!!!!!couldn't be happier
by JGrafe on 02/03/2015stopped into the dealership to look at a couple trucks and ended up getting exactly what we wanted. Rick Cuddie was our sales consultant. honestly without Rick's no pressure and giving us every bit of information possible about options… available for what we were looking for we wouldn't of bought a truck that day. Rick was incredible to work with but that isn't saying that we didn't receive great attention from all we encountered at the dealership. since we purchased the truck about a month ago we have received several messages and emails from Rick asking us how things are going and if we have any questions to call him. usually when you walk away from a dealership you feel like they got what the wanted and done with you.. not here at Bowen Scarff, Rick was great to deal with prior to the sale and continues still. thanks Rick for everything. Joel and Kathy.Best car experience ever
by cydelancey on 02/03/2015From the beginning, I really felt that Tim Zetterwall and Bowen Scarff Ford were working with my best interests in mind. I always felt that Tim went out of his way to personally find the vehicle I wanted.Easy purchase experience
by KayTee56 on 01/07/2015This was our third vehicle purchase from Bowen Scarff Ford Lincoln. It was quick and uncomplicated with no pressure. Randy Good is personable and knowledgeable. We tend to keep our vehicles long term, but when we are ready for another one,… we will return.My 2015 Ford Fusion purchase at Bowen Scarff Ford Lincoln
by Renate1 on 01/06/2015The purchase of my new vehicle was a great experience. My salesman, Randy Good was fantastic. He was very helpful with all of my questions and helping me find the perfect car. The whole process of purchasing my new vehicle was quick and… easy. All of the employees that were involved with my purchase were very friendly making this transaction surprisingly smooth and pleasant.Bought a Mustang GT
by StevenUW on 01/01/2015I had been researching for months about the 2015 Mustang GT, the prices one should pay and also the dealerships in the Puget Sound area where one should buy a new vehicle. In my research Bowen Scarff Ford Lincoln in Kent always had great… reviews and people posting recommendations for them on various online Mustang forums. I'm so glad I decided to set up a meeting with Tom Keefe to buy a 2015 Mustang GT. The price that was listed their website was the most competitive in the area and the buying experience there can not be beat. There was no dickering about the price, no hard sell tactics, just nice people. I would heartily recommend them and have done so already to friends! They have a customer for life.Quick and Easy; Home in time for the Game!
by 20Driver14 on 01/02/2015When we met Rick Rickers, we said: "The Hawks are on today and we are out the door in just over an hour either with or without a vehicle. We know what we want & the price we are willing to pay -- Can you make this deal happen before we have… to leave?" He did just that! Rick Rickers and his team at Bowen Scarff Ford Lincoln made it happen! We drove off in a new Ford Edge Limited with every option we asked for, the price we wanted to pay, AND we didn't miss a minute of our beloved Hawk game! Thank you Rick! When the time comes for another vehicle -- We will be back!2015 Mustang GT Purchase
by repmacyppah on 12/31/2014This was my second purchase from Bowen Scarff Ford. Rick made this experience enjoyable and got me everything I asked for and more. I am a customer for life!New car purchase
by bookiewill on 12/29/2014Had a good time and an easy time with the purchase of my 2015 Escape.Randy Schwartznau is the man to see.the purchase of are new ford
by robert249 on 12/18/2014Me and my wife purchased are new 2014 ford focus titanium from Rick, It was a great and fast buying experience straightforward pricing!!very happy
by tami77 on 12/18/2014brent as very informative, friendly and quick. He didn't try to change anything after we talked on the phone originally and I appecieated that. Thanx Brent! Tami
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About our dealership
1 Price Dealer, 1 Lifetime, 1 Place to go in Kent! Buy Bowen and Be Happy, with our best price 60+ years. Your perfect price, upfront and not a cent more. Non-Commissioned Sales Team. And our a 3 Day Return Guarantee.
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
We are sorry to hear that you were not completely satisfied with your experience in our store. Thank you for your candid and honest review. We are taking your concern regarding the timeliness of receiving a return call very seriously. We will be taking a close look at our processes to look for areas we can make improvements. In regards to the Navigation update, we only sell vehicles as configured and shipped by Ford. Even though you found information indicating Navigation upgrades were going to be released, at the time we had not received any of these updates from Ford and had no way of getting one in advance. Nav updates are an upgrade that are purchased directly from Ford and are typically ordered in our service and parts department after purchase. It was mentioned you may have success talking to Ford directly about obtaining an upgrade and we are happy to hear Ford was able to assist you in this. Please feel free to contact us directly with any other questions or concerns 253-852-1480
by bowenscarff on 03/16/2015