Honda of Kirkland
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Customer Reviews of Honda of Kirkland
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Bunch of [violative content deleted]
by aaron14 on 04/24/2008Never ever buy from Honda of Kirkland. They treat you like crap and not at all interested in you. I had a horrible experience with them. The sales man was never honest gave me some rate with lot of miscalculation and tricked me by… saying you need to buy these extra things as per the law blah blah.Great and Awful. But mostly Honda of Kirkland is good.
by evilcart on 02/09/2008Ok first off Honda of Kirkland and Honda of Bellevue, are owned by the same people. They claim to compete, but clearly they compete just like players on the same team. (the team comes first). Honda of Kirkland is a strange place, I… have walked in and been treated very poorly, in fact the first time I went there they pretty much acted like the only game in town. Refused to help, acted like a bunch of [violative content deleted]. Needless to say, I purchased elsewhere. Fast forward eight years..... Honda of Kirkland's service dept, treated me fairly through out the years, never ripping me off and always doing what they said they would do , for the price they said. So to purchase my Ody I went there got very lucky finding a salesman who was either stunning in his ability to read a client, or just happened to be the kind I could work with. They gave us what we wanted at a good price, (as good as any one else within 50 miles). And of course they knew they were going to get the servicing and my trade in . I am thinking of buying a CRV and will go there first, Hopefully they will be interested in selling cars rather than chatting up the girls behind the counter.Don't Waste Your Time
by hiraoka on 12/28/2007Sales people are lazy and show no enthusiasm. In fact, I had to almost beg for a test drive, and when I asked for some pricing parameters, the salesman refused because I would just shop his price at other dealerships after he spent all… this time with me ( I could only take about 15 minutes). He wanted me to sympathize with him, and understand his position. I told him if he gave me the best price I wouldn't shop around. But he wanted to argue more because apparently you can always get a dealership to cut another dealers price by $50-$100. So again I asked for his best price. Got a blank stare, so we just walked.Horrible Experience
by remil on 11/15/2007Bought my Odyssey from them - they had the exact model/color we wanted - made us wait and wait - started with MSRP + $2000. I started leaving and they offered MSRP after about 30 minutes of waiting. Tried really hard to sell all kinds of… useless crap (rustproofing, extended warranty) - even told us the car was unreliable and we'd be sorry if we didn't buy the extended warranty!!! They're lucky Honda makes good cars - I will make sure never to buy again from this dealership. Service is ok but super expensive since they always decide to go over and above Honda's recommendations.After 15 Honda Dealerships I picked Kirkland Honda
by shadowk on 11/14/2007Oh I talked to a lot of other brand dealerships but finally decided on a Honda Civic. Once that was decided I had to do a lot of homework because the same car got a lot of different prices depending on the sales staff at all the Honda… dealerships. After dealing with two of the closer lots and doing test drives I picked out what I wanted in the car and color. There in lies the problem. They (15 Honda Dealerships) loved to blow a lot of smoke while trying to force sunshine into my eyes to blind me. It was amazing what they would say and do but always using the, I need to contact my manager and you need to come down here first but there should be no problem. Yet, there was always a problem. So I got smart and used the phone. I already knew through the internet and the first two dealerships the bottom line on the car. The true value. I learned what my credit rating was and already knew what my payments would be long before I did the mass search. I presented all the dealerships the same offer over the phone and only one had the car and was willing to deal. Kirkland Honda. Honda of Renton didnt even want to talk unless I drove down to see them in person (I learned later they didnt even have the car I wanted). Tacoma Honda was another who though they were the best at sunshine but they didnt have the car either. Now what I dealt with at Honda of Kirkland was a whole different story. Yes they had the car, yes they had the same financing and yes they had the same game. They had already agreed on the phone the price and payments and financing company. So I made the trip and guess what? They tried to pull the bait and switch with me as well (as Ive read here on this site) but I stayed for five hours and when I left I left with what I agreed to in the beginning and I had a new car. The car I couldnt seem to find in all the other dealerships. A week later after I bought the car I got plenty of calls from managers of all the dealerships trying to sell me the car at the price I offered them. It simply comes down to .expect the games but know what you are willing to accept before you sign.Best experience in car purchase so far
by Rajesh_N on 12/31/2013updated 04/25/2025I talked to the sales person (Jacque). From the start, it was a pleasant experience. It was all about what my family and I wanted. As compared to any other dealers, where they just want to make a deal, this experience is far superior. I… came back the next day to make some changes in the hire purchase contract, and was dealt with super fast and most respectfully. By far, the best car purchase plus post purchase experience of my life.You don't need GAP or extended warranty for financing!!!
by mrmines on 12/14/2010updated 04/25/2025I went into Honda of Kirkland on 10/17 to look at a used Xterra. Dion knew I was coming and had the car waiting for me. Overall my experience with Dion was good. I wasnt able to get the price down at all but hey thats his job. I had… recently filed for bankruptcy and he told me there was some type of fee they had to pay that was between $100-$200 to try and get me financed so he couldnt take it off the price, that may have been a little white lie but still overall I give Dion an A- he only gets a simply because Im not convinced about that special fee but still a very nice person. Then I was off to financing, this is where it gets good. My wife was with me and when we first sat down with Deborah and I argued with her about the extended warranty and GAP insurance. We were told we could not get financed without them. I then told her there was no way I was going to pay an additional $2700 for the warranty and $800 for the GAP. She then agreed to take off the warranty but insisted we leave the GAP on to get the best interest rate. In my naivety I agreed. We got financed at 5.25% I again asked if we really needed the GAP on there. She said yes the loan was a package deal and the credit union looked at the whole thing, that I should keep it on there and lock in the interest rate and I could take it off in 6 months. I then called the credit union who informed me GAP insurance was not needed and in fact they had their own for $450 if I was interested but did not require me to have it for financing or a lower interest rate. I went back in two days later with my wife to sign the last of the paper work. Deborah wasnt there so we dealt with Brian in finance, who was very nice. I told him I wanted the GAP taken off that it had nothing to do with getting approved, he agreed with me and promptly took it off. Brian gets an A. Deborah as you can probably guess gets an F. She did find us a great rate which I am thankful for but the way the extra insurance was pushed was unprofessional, unethical and extremely frustrating. Overall I give Honda of Kirkland a C- I did get a good car at an ok price with a good interest rate but a few very undo stressful days were involved. I dont think its fair for one person to bring a whole company down but a company is responsible for their employees! Bottom line, if anyone tells you you need GAP or an extra warranty to get financed IT IS NOT TRUE!!!!Honda of Kirkland, Amazing customer service!
by reecehondaa99 on 08/06/2011updated 04/25/2025These guys at Honda of Kirkland saved me they got me into the perfect car fast! i love my car and its exactly what i wanted, Adam Treat was my sales man and he was very easy to work with and we were done in less than an hour i recommend… him and his team to anyone looking for a New or Used car!VIP Experience - 2011 CRV EX-L NAV
by justdoingr8 on 10/07/2011updated 04/25/2025I purchased a 2011 CRV EX-L with NAV on 30 Sept 2011. I was more than thrilled with my experience purchasing my new vehicle from Honda of Kirkland. The exact color and model of CRV I wanted was not available, however, Larry Mallory went out… of his way to find me the EXACT one I wanted, even though it was hundreds of miles away! Since I temporarily live out of the country, my loan transaction was completed by conversing over the phone and through email with Larry Mallory and Eric Rizer. When I arrived at the dealership all I had to do was go over the paperwork (Alex Gharai and Deborrah Kessinich made this an easy feat), sign and become familiarized with my new car. Alex Gharai was very knowledgeable about the specifics of my new CRV and patiently showed me what I needed to know to use the navigation system as well as other important details about my new vehicle. Larry Mallory, Eric Rizer and Deborrah Kessinich worked hard at getting me the best interest rate and deal for financing as well as giving me a great trade-in allowance on my older 4WD SUV. From the moment I walked in the door I felt like a VIP. I still have that same smile on my face. I LOVE my new CRV! Thank you Honda of Kirkland!!Jim Langlow at HoKirkland is the man!
by mggkeefer on 05/09/2012updated 04/25/2025I had a great experience with our salesman Jim Langlow at Honda of Kirkland. I would recommend everyone talk to him when considering a Honda purchase. We found him to be very professional, patient, and great to work with. We bought a Civic… 2012 at the end of April 2012 and there were no surprises. Everything was a breeze. Jim Langlow was not pushy at all. My girlfriend was a bit anxious about the process but after the test drive with him, remarked he was super easy to work with. He reminded both of us of my father, which is a very high complement. He gave us the impression he was eager to work with us but made us feel completely at ease through the whole experience. After we test drove, he said he'd be happy to discuss pricing with us but we told him we had to discuss whether we liked the used Accord better or the new Civic before discussing pricing. He understood and said to get in touch once we'd thought things over. I first got in touch with Jim by filling out a Costco form in February. Then we test drove in March and then got the car at the end of April. I wasn't anticipating getting a car so soon. Instead, we were thinking of waiting until August or so. But a week after our test drive, Jim called us back mid-April, asked where we were, and asked if we had a pull-the-trigger price. We gave it to him. He called us back 10 days later to let us know he was able to get us the price we asked for. It was a win-win for everyone. The car came with some free extras thrown in (door edge guard and wheel well molding). My Uncle and I drove in to pick it up. It was already configured. I spent about three hours looking it over, going through the paper work, talking to F&I, and then going through the financing for it. Throughout it all, Jim made sure to answer all of my questions and go through some important information about the car, taking car of it, and the technology in it. After that, I got to drive it home. It seems like every dealership has a variety of salesman (a friend had a less than positive experience with a different salesman from Kirkland) and Jim seems like one of the best. During my search, I spoke with 8+ dealerships in the Northwest but none made me feel more at ease than Jim. For those in the car search, I would also recommend speaking to Dean Najarian at Honda of Seattle and Robb McCalmon at Lynnwood Honda. They also seemed very professional, though I never finished my transaction. Both were able to match Kirkland's price (just wanted to arrange backups in case there were surprises, call me cautious) and seemed equally professional. But my girlfriend and I knew Jim would take care of us and we wanted to reward him with our business for taking care of us thus far. In the end, our trust was well placed. Jim made us feel at ease, no rush (though it took us over two months to finalize things), and made sure there were no surprises. Overall, I couldn't speak more highly of my experience.$700 for magic windshield chemical
by WanderingWill on 06/05/2013updated 04/25/2025I went to the dealer looking at the CR-V. I couldn't believe that in this day and age someone is out there doing the equivalent of the old undercoating scam. Honda of Kirkland preps every vehicle with a "magic chemical that makes the… windshield 10 times stronger". And they charge about $700 for the scam. I swallowed hard and kept talking to them, because I liked the CR-V. They had sent me a letter offering 120% of KBB trade in. They offered KBB, after some prodding. After a couple of hours of negotiation the price went down $2K, and may have been fair, except for the magic chemical. But at the end of the day I decided to walk.
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