Toyota of Kirkland
Today 8:30 AM - 9:00 PM
Customer Reviews of Toyota of Kirkland
Review type:
154 reviews
Sort by:
Refused Service after honest Toyota Service Survey
by SM on 08/21/2023Saturday 8.12 Took my new 2023 Tacoma TRD PRO in for it's first 5k mile service. Scheduled a 8am service appointment and dropped it off the night before. Figured since it's a 8am appointment it would get done pretty quick since it's just… a tire rotation and some checking. Well 1pm on Saturday comes along and no call. I say well lets just call and see where we are at. Mind you my Toyota app shows the car has not moved since the night before and there have been no lock or unlock notifications. I call and get someone who rudely answers. No name is given and they push me off to someone else who then pushes me off to the advisor who does not answer and the chain ends. I call back go through the same thing, but this time the call dead ends. I call for a 3rd time and end up leaving a message with the concierge. Maybe 15-20min goes by and I get a call back that the car is already in the shop (it is not) and they've already looked at everything and the car should be ready in about an hour. Maybe 10 min later my phone tells me the doors have been unlocked and the GPS shows that it is now in the shop. So there is lie #1. I get a call that the car is ready for pick up nothing was found and everything is perfect. Awesome great. It's now 2:15pm or so. I pick up the car and start driving home when I realize the alignment is now extremely off and pulling me HARD to the left. No alignment issues when dropped off. I turn around and take it back immediately as this is NOT safe to drive. They claim it's my tires and there must be some issues with tires. Are they trying to sell me tires on a 6 month old truck? hmm. They tell me they can rotate them back and that should fix the issue. Mind you I've spent the last 20 years working in automotive starting as a shop assistant when I was 18 to working R&D in Detroit and working corporate field service for 2 brands. I've got an idea of what they are trying here. That was lie #2. Fool me once shame on you fool me twice shame on me. I have to reschedule my warranty repair and my rotation issue to a week out. That's fine and I expected that. During the week I get a Toyota Survey asking me about how my service went. Well I was very honest and left the review reflecting the service they provided. Mind you they did not replace my wipers which are part of my package and they did not adjust tire pressures. Two things I had left alone since I knew they'd take care of them during the 5k service. I guess I expected too much like doing the bare minimum. Saturday 8.19 I pull up to a very stacked service line at ab out 7:52 (appointment is at 8am). I find the advisor and try to drop my car off. I'm then informed that they will no longer provide me service due to the Survey I left. "I'm sorry, but due to the survey we got back from you we can no longer provide you service". So I guess I find a new dealership to service me two brand new Toyota Trucks I just bought this year....... Sadly they did not try to even remedy the problem they just told me to leave. I never raised my voice and was always professional.Toyota Kirkland, a bad experience
by TR on 09/26/2022I took my car in for a $100 000 mile checkup at Toyota, Kirkland. They said that my Toyota's radiator was leaking, and I needed also a rattle repair. I drove my car to the checkup and it was fine. When I drove out of Toyota service, there… was a very loud rattling noise coming from under my car; a bolt was missing. I always go to Toyota Kirkland for service because I trusted them. However, their bad customer service, the new loud noise, and hideous estimations took me by surprise. Toyota estimated my Rattle repair cost: $995.00 and the leaking radiator repair was $2000. I have had a radiator problem before with another car, so I knew that this estimation was nowhere reasonable. The rattle repair is a minor issue, even if it has rust, which was at Toyota, Kirkland, hideously overcharged. However, I did not know any Toyota repair shops in my area, therefore my friend called his auto shop for advice. They recommended ZahnTech Automotive Service, Redmond, WA. The personnel there is very nice to talk to and the customer service is beyond 5 stars. I explained that I needed an inspection for my Toyota; they offered to help me immediately. They assessed the same issues as Toyota Kirkland, my car was repaired in a day, and the final invoice was significantly less than Toyota's estimation. I can't thank enough ZhanTech Automotive Service, a great and honest repair shop. I would recommend them to anyone who needs help with his/her car. T. RosenZero care about customers
by H A on 01/22/2022They bought my Audi Q7 at 57k while residual was 40k, and asked me 2 weeks for the 18k check to be issued while they are paying off AudiFS. They apparently made technical mistake and bought it from Audi at 61k, which is 21k more from… AudiFS. They called me after 2 weeks to go and meet. I went there and met with C. , he said I must give them 3k instead of them giving me 18k to be even. The request by itself was very insulating and at the same time they treated me as they do not care to do anything about it ( C. was using short answer like “I do not know what can you do“, “I cannot help”, “Our GM knows and he cannot help”, “Your best bet is to give us 3k”, …). I requested to get the car back. At the same time since they have done the deal with AudFS, my Audi account was closed, and I had to go through so much pain to reopen the account again. This took 2 more weeks. Long story short, I was in pain to find a new buyer while account was closed and spent so much time to get this reverted and finally sold it 1 month after they initial bought. I ended up selling it lower as KBB value decreased. I also had to pay penalty to AudFS for late lease termination. Also had to rent car for 2 weeks. I sent this to K. the GM and he acknowledged and apologized, but stopped responding after I asked them to take responsibility. I gave him a chance to make this right and he decided not to take it. I would never work with them again, and would never recommend anyone working with them, and will make sure no one in my friend and family network ever make any deal with them. The owner of Toyota of Kirkland owns 14 different brand dealerships and I assume they all do not care about customers like Toyota of Kirkland. Please do yourself a favor and stay away from all of them.2 weeks already a problem
by 2 weeks and already a problem on 08/22/2020I purchased a brand new 2020 car less than two weeks ago. Had less than 33 miles on it, and took them a day longer to drop it off because they were busy and wanted to ensure that all the checks have been done. Woke up this morning with a… flat tire and noticed there was a 1/2 crack in the sidewall of the tire, meaning it couldn’t be fixed. The tire did not look slashed or cut or knicked, and there’s less that 500 miles on them. Called both the salesperson, Bobby, and the sales manager, Po, and both said that they never do warranty under tires and they can’t do anything. Service department said that in the 2 weeks since I bought my car they now use a different tire for those cars so they’d have to either order my tire for $200+tax or I’d have to get a new set. So now, I’m out my down payment with a car I can’t drive until it gets fixed. Would not recommend.5,000 mile service found low battery
by RAV4devotee on 08/02/2020I came in with my RAV4 to my favorite Toyota of Kirkland for its usual 5,000 mile service. I have been coming regularly and my RAV4 is still running great at 172,000 miles. This time it was discovered that my battery capacity was low. I… authorized a replacement and now feel comfortable that my RAV4 will reliably get me where I want to go. Thank you for your great service!Thank you for this wonderful 5-star review! we really appreciate you taking the time to share your experience with us. -Toyota of Kirkland
Disgraces the Toyota Lexus brand
by Samuel on 07/26/2020O'Brien Auto group sales tactics are misleading, intimidating and dishonest. Also, you are forced to buy products that don't actually exist (PermaPlate) and are required to pay dealer "prep" fluff fees and other products the dealer can get… cheaply and markup so that they can get the rebate and still make you pay near full price. These car companies make money off, back end products, trade ins, the car, financing and the rebates which put them back where they want to be. Essentially the consumer is manipulated into thinking they are getting a good deal. You aren't. Buy from another dealership. This is my second car from this Auto Group, I know what I'm talking about.Samuel, thank you for your feedback and for bringing this to our attention. Management would like to learn more about your experience with us. What is the best way to reach you? You can also contact us at customercare@obrienautogroup.com. Thank you, -Toyota of Kirkland
Great Service
by Gonzalo on 07/08/2020Servicing my RAV4 for almost 10 years. Some fixes were a little expensive but quality seemed fine.Thank you for this great review, Gonzalo! -Toyota of Kirkland
Fixed Tundra front boot
by Troy on 07/06/2020Got in, gave me a loaner car and picked up when they said.Thank you for the 5-star review, Troy! -Toyota of Kirkland
Excellent Sales Experience
by Excellent sales experience on 06/28/2020The sales experience was first class from start to finish. I was given full disclosure and was able to make an informed decision. As a retired banker, the financial information provided was right on.Thank you for this great review and for your kind words! -Toyota of Kirkland
Johnny is the best!
by NJunes on 06/24/2020I called on Saturday morning regarding a used car that had just been posted on Autotrader. I was lucky to be connected to Johnny who was very efficient in locating the car (being detailed) and confirming availability. We were there for a… 2pm appointment and we were home by 4pm with our car! We were very pleased with the ease of the entire process and the friendly professionalism of our sales associate. Thank you!Thank you for the 5-star review and for your kind words! We're so glad that Johnny hit the mark for you! We look forward to working with you again in the future! -Toyota of Kirkland
Recall service
by Davis on 06/20/2020I appreciate being taken care of right away and received phone in about 3 hours telling us work was done.Thank you for this great review and for your kind words, Davis! We're so glad that we were able to help you out! -Toyota of Kirkland
Effortless buying experience
by Very happy customer on 06/16/2020After determining which car we wanted we were successfully able to negotiate both the new car purchase and the trade in at very favorable rates. Eugene did a great job at the dealership walking us through all of the cars features and the… saw paperwork. I highly recommend buying from this dealership!Thank you for this wonderful 5-star review and for your kind words! We're so glad that Eugene was able to help you out and give you a great customer service experience with us. We look forward to working with you again! -Toyota of Kirkland
Service has gone WAY DOWN
by Lisa W on 05/27/2020It took 3 hours for a simple oil change service! After 2 hours --I had to go find out what the hold up was. Got no real answer. This is UNACCEPTABLE! HORRIBLE SERVICEThank you for your feedback,Lisa. We are truly sorry for the lack of communication on our end. Please contact us at customercare@obrienautogroup.com if you would like to discuss this further. -Toyota of Kirkland
Johnny is Great !!
by Kevin and Lora Cruze on 05/16/2020This is my second experience with Toyota of Kirkland in the last 12 months; Johnny N. is very experienced, considerate and really fantastic to work with. The Dealership is extremely conscious during this pandemic and made our purchase… extremely easy. From Johnny to the sales crew to the contract agent, including the showroom floor, we felt very safe even though we also protected ourselves since we are 60+ in age. Thank you all at TOK for providing an enjoyable experience in these difficult times !!Thank you for this great review and for your kind words, Kevin and Lora! We really appreciate you taking the time to share your experience with us. We're so glad that Johnny was able to help you out! -Toyota of Kirkland
Shawn delivers again at TOK!
by Nitin on 04/10/2020Shawn - My adviser delivered again at Toyota of Kirkland. This was my second time dealing with Shawn and he is amazing.Thank you for this great review, Nitin! We work hard to meet expectations like yours and we're so glad we hit the mark for you. We're so glad Shawn was able to help you out! -Toyota of Kirkland
New car in a few hours!
by Gabriel on 03/14/2020We went to Toyota of Kirkland one evening with a plan to find out some more about Toyota SUV's. We had a very pleasant experience with Sid who explained everything in great detail, took us on an enjoyable test drive and worked hard and… overtime to meet our expectations. He was professional and sincere and we felt no pressure at all. Yes, we ended up leasing a new Toyota Rav4 XLE AWD and are really enjoying the car! Thank you Toyota of Kirkland!Great deal and overall experience
by Christian on 02/24/2020We had a wonderful low pressure sales person, Barry who helped get the price we wanted and trade in value we desired. Everyone at the dealership was friendly and helpful. Great help at check out explaining all the fine details of the car.… They also extend the powertrain warranty for life. I would recommend them highly.Exceptional experience
by Exceptional experience at Toyo on 02/18/2020We bought a new RAV4 Hybrid yesterday. The experience was exceptional across the board, beginning with our sales person Galo, who was friendly, knowledgeable, and not high pressure at all. They gave us a fair price for a trade-in vehicle… and the entire staff was great. The dealership itself is also very nice and inviting. I will definitely go here again when looking for another vehicle.Satisfied Customer
by Kermit on 01/21/2020Sales and acquisitions people were very helpful, friendly, and professional.Bad service
by Bad service on 01/21/2020They [non-permissible content removed] , I bought Lexus from them, when I got oil change they say bring my car to them they take care good and cheaper than Lexus, and give me coupons, when I bring my Lexus to them they cost more than Lexus… and don’t give me any coupons. [non-permissible content removed] with customer, I let you guy know don’t ever listen to them buy any car thereExcellent, patient, sincere
by Patti on 01/20/2020This was my first time at T of K. Stefan listened and was so knowledgeable, hard working and patient. No pressure. Wanted me what was right for me. He found what I wanted in Bellingham, added the custom accessories I wanted, and had the car… ready for me in Kirkland two days later.
Toyota Highlander
Toyota Tacoma
Toyota RAV4
Toyota Camry
About our dealership
Thank you for your feedback and for bringing this matter to our attention, Sami. At Toyota of Kirkland, our customers are our top priority and we are sorry to see that we did not hit the mark for you. If you would like to discuss this further, please email us directly at customercare@obrienautogroup.com. Thank you, -Toyota of Kirkland
by Customer Care on 08/25/2020