Volkswagen of Kirkland
Today 8:30 AM - 8:00 PM
Customer Reviews of Volkswagen of Kirkland
Review type:
15 sales reviews
Sort by:
Rude and bad at follow through
by Papernarc on 08/11/2022This dealer was difficult to work with. They offered the lowest value for my trade even among dealers belonging the the same parent cooperation. They also treated me with contempt. It was so bad my SO did not want to be present when we… were supposed to pick up out car. They have also failed to follow through on scheduling a follow-up service visit and to activate included services provided by the car manufacturer as part of the sale.Easiest purchase in 40 years of buying cars.
by Sammi Stimson on 06/21/2020Easiest purchase I’ve ever made. James and Julia in sales were awesome. The finance process was easy and fast. Got a good deal on my trade-in. From test drive to driving home was just a couple hours. Now ready for my dream camping trip to… Denali National Park thanks to VW of Kirkland.Hassle free
by Abigail Butler on 06/07/2020This buying experience was everything a car buying situation should be. Everything I was told on the phone was completely accurate and Seth was very thoughtfulThank you for the 5-star review and for sharing your feedback with us, Abigail! We really appreciate it. We're so glad that Seth was able to help you out too! -Volkswagen of Kirkland
Buy Here
by Great Place to buy a VW on 05/25/2020Got a great deal on an eGolf. Professional staff, relaxed experience. The team worked to solve any obstacles while keeping me informed along the way. Stop by here if you are in the market for a VW.Thank you for this great review and for your kind words! We work hard to meet expectations like yours and we're so glad that we hit the mark for you! Congrats on your new eGolf! -Volkswagen of Kirkland
Amazing Sales TEAM!
by JohnR on 05/04/2020First of all, thank you to VW of Kirkland’s sales TEAM, especially to Tony Pho, their GM, who made the car buying experience really SIMPLE and EASY! My wife and I have been looking to get a new car so we could give our daughter our old but… reliable Jetta for college. So I contacted Tony and his team and got an email right away. A phone call later and we’re discussing the best deal/financing that we could afford to get the new Tiguan R line that we’re interested in. Our phone conversation was direct to the point and straightforward. Not a lot of haggling and playing the “game” - we essentially agreed that they have what we want and all it came down to was agreeing on a purchase price that is both fair and acceptable to us. Rather than going somewhere else or wasting time negotiating with another dealership, we decided the following day to come in for the “required” test drive and next thing you know, we’re doing the credit application to finalize the contract! They’re so accommodating and friendly - we picked up the car at a time that was convenient for me and my wife, the car was detailed, already had a full tank of gas and they even gave us a FREE cargo cover! Overall, the process took just a couple of hours. Highly recommend VW of Kirkland, thanks again Tony and sales TEAM. Keep it up!Thank you so much for this awesome review and for your kind words, John! We really appreciate you taking the time to share your experience with us! We are so glad that Tony and the rest of our sales team was able to help you find the perfect car! Congrats on your new Tiguan R! -Volkswagen of Kirkland
Negative buying experience
by Tom on 02/22/2020I was misled through the whole process of leasing a 2020 Tiguan. There were a number of items they overcharged me on and when it came time for my trade-in I had to claw and scrape to get anywhere close to book valueAmazing Experience
by BHarris567 on 05/04/2019I went to check out cars at VW of Kirkland and am now the happy owner of a beautiful Jetta R!! My salesperson, Sylvia Henderson, was the one who made that happen and turned it into an enjoyable experience in the process! She was very… knowledgeable and thorough with a casual, no-pressure demeanor! I worked with Ryan Nakanishi in finance, who made it quick and painless when writing up my papers and handing over my check! Go visit today and you just might have a new car in your garage tonight!Thank you for this great review and for your kind words, BHarris! We work hard to meet expectations like yours and we're so glad we hit the mark for you! We're also so glad that Sylvia was able to help you out! -Volkswagen of Kirkland
Fair, Transparent, and Quick
by StevePerry on 03/24/2019Came into look at a GTI to get a sense of the specs with the plan to get an R in a year or 2. Turned out they just got a nice 2017 R literally the day before. Test drove and purchased in under 3 hours. Very clear on what I was paying for… and it was a pleasant negotiation. Logan and everyone did a great job!What car buying is supposed to be!
by Troy____ on 02/15/2019Our sales person was Sylvia...very knowledgeable and thorough. This dealership gets it....no second sticker no run around....just a nice experience buying a fantastic car.Great sales experience from start to finish
by NMono_ireland on 02/13/2019I am a foreign national with a family of 6. Sylvia & Derek were super. Nothing was too much trouble as we weighed up our options between VW and other cars. It was the quality of individual service and excellent foreign business professional… package on offer that decided me. If you are in the same scenario as me then make sure you give them a visit before you decide on your purchase.Such Great Help!
by Bregfret on 11/02/2018I came in looking for a solid, reliable but inexpensive suv so i could get through after totaling a 2014 Ford Escape via deer. Kelly and Derrick really made sure i made a great choice. Kelly even looked at other dealerships for me, even… ones where she would get no credit for the sale. I ended up going with the people who earned my trust and came away with an incredible value.Terrible Used Car Sales
by MDMeridius on 09/19/2014The sales people are nice enough. The guy that I signed the papers with didn't even try to get me to buy some expensive scam/warranty. But the management and service teams are terrible. First, their 'list' prices are absurd. As in 160%… of what I actually paid after a painful negotiating process. But more importantly, their inspection/service people are terrible. They didn't notice that the back door of the car I bought doesn't lock. I noticed as soon as I drove it home. Luckily, I have done some mechanical work before, so fixing it only cost a few hundred dollars for the part. A mechanic would have cost a few hundred more for labor. Then a couple days after I bought it, I noticed I had a flat tire. This probably isn't the dealer (I hit a nail on the road maybe?). But when I tried to get it fixed, I noticed that the spare tire was also flat. Really?? The inspection didn't make sure the spare tire had air in it?!? I received several emails from the dealer after my purchase telling me that 'my complete satisfaction' is their goal. So I let them know about these issues. Their response was to offer me a free oil change. So for a few hundred dollars in parts, a really obvious problem with a spare tire that cost me time and a big headache, I get an oil change??? Whoever is running this dealer is not a good business person. Fixing a back door myself- a few hundred $ Fixing a back door at a mechanic- a few hundred more $ The dealer actually inspecting and filling a spare tire- $0 Having a spare tire with air in it- priceless Go somewhere else to buy your next car.Update: After I posted this review, a different manager asked me to contact him (as a reply to another review). While he didn't reach out directly to me by phone, it was good that he wanted to chat. So I called him- he listened to my story, apologized, and sent me a gift card for about 1/3 of my extra expense. So the situation was partially rectified, and I did buy the car 'as-is'. It's still poor business to not check spare tires or door locks before selling a car, but hopefully they improve going forward.
Poor customer service
by jmuch on 02/18/2014updated 04/25/2025Although the sales manager, Lin was responsive, the sales team that I dealt with via email and over the phone were not. I responded to an email and asked for information to which I never received a response to. Then, a day or so later, a… different sales person called me (Bob?) because of another on line inquiry I had done. He was to get back to me after talking to sales manager. When I didn't hear from him and called the dealership to complain, he got on the phone and said "how can I help you?" like we had never talked before! When I said he was supposed to get back to me after he talked to the sales manager, he said he sent me an email. Well guess what? When I got home, there was NO email. So in my experience, lack of customer service and untruth! There are many dealers out there. I went elsewhere.Does not allow independent mechanical inspections
by SweepT on 06/06/2013updated 04/25/2025I visited Volkswagen of Kirkland to test drive a used car. They showed me the pre-purchase inspection they performed on the vehicle and everything was listed as "Satisfactory", including a line item called "mirrors" despite one of the… sideview mirrors being broken. No big deal with the mirror, but I was concerned they said it was "satisfactory" along with every other inspection point listed - no idea what else might have been broken yet listed as "satisfactory". Anyway, the test drive went fine, so I told them I'd be willing to negotiate a price after an independent mechanical inspection. Unfortunately...they told me they do not allow customers to perform independent mechanical inspections on their vehicles. I've been shopping around for a few weeks now and every dealership I've visited so far has had no problem with this. They say "sure", hand you the keys, and ask when you'll have it back on their lot to talk about the price. Every used car buying guide I have read recommends performing an independent mechanical inspection, and every used car buying guide also says to steer clear of anyone who isn't willing to let you perform one. I will be steering clear of Volkswagen of Kirkland. Overall, people were nice and low pressure, but if they don't allow their customers to see what is really under the hood of the cars they are selling, I have to wonder what they're hiding... I would rate any dealership with this policy the same.Very Pleasant Experience
by SoundersFan1 on 06/25/2013updated 04/25/2025I had been thinking about leasing a car for a while. I liked the Sign Then Drive program that VW had going on. I contacted a few dealers around town. Kirkland was the first to respond and worked out everything for me through the internet. I… dealt with Edward Jenkins. Good experience and I love my new Passat.
Volkswagen Tiguan
Volkswagen ID.4
Volkswagen Atlas
Volkswagen Taos
About our dealership
Thank you for this great review and for your kind words, Sammi! We're so glad that Julia and James were able to help you out and give you a great customer service experience! We look forward to working with you again in the future! -Volkswagen of Kirkland
by Customer care on 06/24/2020