Mercedes-Benz of Lynnwood
Customer Reviews of Mercedes-Benz of Lynnwood
Review type:
Courteous, knowledgeable, and professional!
Perfection
by Koyoteken on 04/09/2025This was my very first service visit at Mercedes Benz of Lynnwood. The experience was exceptional. I drove our Sprinter RV in one service door and in less than two hours... POOF, all required issues had been resolved. Scott, my service tech… was very professional and a pleasure to work with. I shall return! Thanks again Scott...and a huge shout out to the tech working behind the scene!We're delighted to hear that your first service visit at Mercedes-Benz of Lynnwood was exceptional! It's great to know Scott and the team took such good care of your Sprinter RV. We look forward to welcoming you back for future visits!
Courteous, knowledgeable, and professional!
by Augustine on 04/06/2025It was a hassle-free purchase on the first visit to the MB of Lynnwood to browse and see in person the model we had picked beforehand among the MB suv’s. There was a just-arrived new car with the color we wanted. John was very keen to… verify a couple of issues (most importantly, the battery related questions) before the purchase. During the follow-up visits as well as the first visit, John was courteous, knowledgeable and professional. Thank you!Augustine, we're delighted to hear that John provided such a professional and courteous experience at Mercedes-Benz of Lynnwood. Enjoy your new SUV, and thank you for choosing us!
I Have Complete Trust
by Jordan Kuhn EOS Worldwide on 03/01/2025updated 03/10/2025Casey's customer service skills and competence are a huge asset to Mercedes of Lynnwood. As a business coach I have worked with the leadership teams of other dealerships and one common need is exactly WHO Casey is. Competence, kindness,… honesty & trustworthy and more. I found my homeJordan, we're delighted to hear that Casey's exceptional service made such a positive impression on you at Mercedes-Benz of Lynnwood. Thank you for recognizing the qualities that make our team special!
Tyrone Lawrence is the Best!
by Thom and Barbara on 03/02/2025We’ve been taking our GLC to Mercedes Benz of Lynnwood for service since we bought it back in 2019. I’ve dealt with different service reps and all our very professional and make us feel like we matter to them. While Tyrone has the same… spirit he also checks with us to make sure we are satisfied with the outcome and always looks for ways to save us $$$ any way he can. Thanks MBLynnwood & Tyrone!Thom and Barbara, we're delighted to hear that Tyrone and the team at Mercedes-Benz of Lynnwood have been taking such great care of you. We appreciate your continued trust in us for your GLC's service needs! Thank you for sharing this wonderful feedback!
Great customer service
by Rich A on 03/01/2025An honest dealership unlike a different one in our area.Rich, thank you for sharing a great review of Mercedes-Benz of Lynnwood!
Always great service.
by TC on 03/01/2025Don't have to wait long. I was able to talk to someone right away. The car rental was very easy and quick.We're glad to hear that your experience at Mercedes-Benz of Lynnwood was efficient and seamless. Thank you for sharing this feedback, and we hope to assist you again in the future!
Honesty
by Rich on 03/02/2025Honest dealership unlike the other one in town.Rich, we really appreciate your kind review here at Mercedes-Benz of Lynnwood!
Car purchase Mercedes of Lynnwood
by Curtis Mitchell on 09/30/2024updated 10/07/2024My wife and I had found a particular model Mercedes that we both liked, and we were approached in a very gentle matter and friendly matter by Matthew. His approach was wonderful. He was very kind and listened to our questions offered… different views and quickly allow us to review the particular vehicle that we came to see and we had a very good discussion and the end result as we purchased the car with great success and very satisfied at the end of the sales agreement great job by the team at Mercedes-Benz of Lynnwood.Curtis, we're delighted to hear that Matthew and the team at Mercedes-Benz of Lynnwood provided such a positive experience for you and your wife. Enjoy your new car!
Car purchase Mercedes of Lynnwood
by Curtis Mitchell on 09/30/2024My wife and I had found a particular model Mercedes that we both liked, and we were approached in a very gentle matter and friendly matter by Matthew. His approach was wonderful. He was very kind and listened to our questions offered… different views and quickly allow us to review the particular vehicle that we came to see and we had a very good discussion and the end result as we purchased the car with great success and very satisfied at the end of the sales agreement great job by the team at Mercedes-Benz of Lynnwood.Curtis, we're delighted to hear that Matthew and the team at Mercedes-Benz of Lynnwood provided such a positive experience. Enjoy your new car!
Service review
by Dr A on 09/26/2024I had a wonderful experience with Garrett and Service. He is a true professional always makes my life easier with the service and gives me top-notch service. He is a big asset to Lynnwood Mercedes. I cannot imagine dealing with anybody… else. Dr AhmedThank you for sharing your positive experience with Garrett and our service team at Mercedes-Benz of Lynnwood! We're delighted to hear that he consistently provides top-notch service. We appreciate your kind words and look forward to serving you again!
First Van Service
by Huey on 08/19/2024Completed the service based on schedule and they even fit in a door realignment.We are honored to receive your support, Huey. Thank you for choosing us for your service needs! - Mercedes-Benz of Lynnwood Team
Service Department
by Roxanne on 08/09/2024Sprinter service department is amazing and professional. They give you a video of your vehicle to summarize the service provided! Provide you a printed invoice and go over it with you before you leave which prevents you from guessing what… the mechanic did or did not do. If you have a to commute to this location…just do it. They’re about customer service here!!Roxanne, we're delighted to hear that our service department at Mercedes-Benz of Lynnwood provided such a thorough and professional experience. Thank you for highlighting the video summary and detailed invoice process! Safe travels down the road!
Quality Service at Fair Price
by Bob H on 08/09/2024Service is excellent, they are detail oriented and knowledgeable and fair about work needed and price. Could prices be lower? Sure, but they are trustworthy and sometimes that costs a few extra dollars.Bob, thank you for highlighting the excellent service and trustworthiness of our team at Mercedes-Benz of Lynnwood. We appreciate your understanding and support!
If you need great service - go to Casey!
by Hanna Karavan on 05/08/2024I live in Renton but their reviews made me drive all the way to Lynnwood. The first time I came in I was scheduled to work with Casey and he has been my advisor ever since. Extremely helpful, nice, polite and professional. Highly… recommended! Thanks, Casey!Hanna, it's great to know that our reviews led you to us and Casey was able to provide such a wonderful experience at Mercedes-Benz of Lynnwood. We appreciate your recommendation!
Great customer and technical service!
by HJ on 02/25/2024I think this dealership provides an amazing technical and customer service experience. I think Scott is amazing! He is always super nice, takes the time to answer all of your questions, and he never pushes you to do any additional work that… is not really required.We're delighted to know you had a great experience with Scott and our team at Mercedes-Benz of Lynnwood. We always aim for top-notch service without any pressure. Thanks for the positive feedback!
Great service
by Miguel Angel on 02/16/2024They are professional and they listen to the customers.Miguel, thanks for the review! We hope to see you again at Mercedes-Benz of Lynnwood!
Great service.
by Terry on 02/07/2024Everyone is very friendly and efficient. Everything is always explained when done. Let you know if additional things are needed.Terry, we're glad to know our team at Mercedes-Benz of Lynnwood was able to provide you with a friendly and efficient service. We always aim for clear communication about any necessary work. Thanks for the review!
Service
by Edwin M on 12/17/2023I had a great experience at Mercedes Benz of Lynnwood. Casey Smith was my service advisor and he was extremely helpful and provided excellent customer service. He went above and beyond in making sure my vehicle was taken care of. 10/10Edwin, we're so glad to know that Casey provided you with excellent service at Mercedes-Benz of Lynnwood. We strive for 10/10 experiences every time! Thanks for your review.
WARNING: DISCRIMINATING DEALERSHIP
by valm2 on 03/27/2015I recently booked a service appointment with Mercedes-Benz of Lynnwood. My request was comprised of a 5,000-mile factory service requirements and some warranty work for my vehicle which I purchased from Mercedes-Benz of Lynnwood. A day… prior to my appointment, I received a phone call from Mercedes-Benz of Lynnwood advising me that their management left a note in my service records stating that I MUST BE DENIED GETTING ANY WORK DONE BY THE DEALERSHIP. The dealership employee told me that “this has something to do with a sales issue in the past”, but he hesitated to provide any further explanations. I was completely SHOCKED and APPALLED with how Mercedes-Benz of Lynnwood treated me as their customer. I have had no idea as to what the “sales issue” was being implied. Since the true grounds behind the dealership’s unfair treatment remain unknown to me, I do feel that I was simply being discriminated against based on my race and nationality. Due to a potential discriminating nature of the issue in question, I took the matter to the Attorney General's Office (AGO). In their response to the AGO, Mercedes-Benz of Lynnwood has taken the unethical approach and made groundless accusations blaming me for comments I have never made, and actions I have never undertaken. They tried to cover up the entire story by telling the AGO that I booked a “checking wheel” appointment, and that they do not provide such a service, hence the refusal. The rest of their response to the AGO was a false representation of facts, further damaging their reputation as a Mercedes-Benz dealership. In addition, by unfairly denying the warranty work on my vehicle, Mercedes-Benz of Lynnwood have broken the law and violated their franchise agreement with MBUSA. They quickly realized that they are running at risk of getting into a difficult conversation with the corporate, and as expected they are now telling the AGO and MBUSA that they never denied providing warranty work. In summary, the WHOLE EXPERIENCE WITH MERCEDES-BENZ OF LYNNWOOD WAS SIMILAR TO DEALING WITH A BUNCH OF IMMATURE AND ABSURD GROUP OF PEOPLE who do whatever they can to leave a long-lasting bad taste in the Mercedes-Benz customer experience. I urge all potential customers to be ready to face with the ugly attitude and unacceptable behavior that Mercedes-Benz of Lynnwood may exhibit with the others.MB Lynnwood Best Service Dept
by donaldsam on 10/31/2008I took my C-Class to Mercedes-Benz of Lynnwood because my check engine light was on. I called [other dealerships] and their labor rate was $25 - $35 higher than Lynnwood's. My problem was fixed and I was on my way. Mercedes-Benz of… Lynnwood has the best customer service and the lowest prices in Seattle. Thank you again for the great service!!Wonderful Experience
by agamum on 12/18/2007We took a chance after seeing the reviews posted and went to this dealer. We are unable to explain what they are talking about because we had a wonderful experience. From the opening of the door greeting "Welcome to Mercedes-Benz of… Lynnwood" to leaving in our new Mercedes it was a truly great day. The salesperson was knowledgeable and seemed to be interested in what we wanted, not what they had to sell. They never once lied to us and kept us informed of what was going on all the time. To be honest we were highly skeptical before we came and cannot understand the previous experiences listed. You can count us as raving fans of this dealer! Even if you don't live close by you have got to try these guys.
Mercedes-Benz GLE-Class
Mercedes-Benz EQS SUV
Mercedes-Benz C-Class
Augustine, we're delighted to hear that John provided such a professional and courteous experience at Mercedes-Benz of Lynnwood. Enjoy your new SUV, and thank you for choosing us!
by Mercedes-Benz of Lynnwood on 04/07/2025