Blade Chevrolet
Customer Reviews of Blade Chevrolet
Review type:
Blue experience
Normal Service appointment
by Jon T. A on 03/18/2025Greeted by friendly staff, comfortable waiting room and informative explanation by staff once the service was performed. The report identified an item that needs to be included at the next service appointment.Blue experience
by Sue on 11/05/2024updated 11/21/2024Yes, my favorite color is blue 💙. David was waiting by a blue Blazer. We knew what we were looking for and with out a blink he took us to look at the Equinox, EV. This was our first experience with a Electric Vehicle but David was very… patient through the whole process.A pleasant experience
by Slacker on 04/29/2024Very nice experience purchasing a truck from Blade Chevrolet, no pressure sales.Service Department is failing the dealership
by Houweling on 09/02/2023The service department did not put the customer first. I ended up doing more leg work for my vehicle then the entire service department combined. Calls were very seldom returned until upper management was contacted. The Limited Lifetime… Powertrain Warranty is a scam. Even though I was told it was free to me, nothing is free in this world, not once did the dealership disclose to me during the sales process what the stipulations were. That is deceitful and poor customer care. If that is what your sales are based off of why are the customers not informed of the details? Still have not found any of the paperwork on the limited lifetime warranty in my sales paperwork when the vehicle was purchased. Disappointed and very unhappy. This dealership will not be on my list when I purchase my next vehicle next year.Cooper Thank you for the reply. There are more issues I have with your service department than this issue with the warranty. How many phone calls did I make to the service department that were not responded to? How many times was I given wrong information concerning the refusal of the warranty? Why did it take a phone call to you to get a response? Why did a previous warranty claim on my other vehicle require it to go back to you service department for multiple broken parts that they “did not note down” and tried to cover up? Seems like there is a communication issue. Why did your service department make me do all the leg work to try to prove that it was serviced when they had the information at their fingertips? Why did they not try to exhaust all avenues to see what could be done to take care of my issue? I had to fight for it all. The whole deal of the “free” warranty is a joke. Nothing is free in this world. Your coverup is “you did not read the fine print”, but it might have been nice to have your sales department explain some of those details or at least tell me to read them to be aware of said details. If you have a recording of the sales process I would love to hear it to see if it was my mistake. Over the last couple of weeks I have talked with multiple other customers from your dealership that have had similar issues. Yes you can tell me about the satisfied customers, but if you actually listened to the ones that have had issues with your service department, there would be changes on the horizon. I appreciate your loyalty of you standing behind your employees but when they fail and it costs more than one customer that is not good. As far as the way I conducted myself when communicating with your employees over the phone, online, and in person not once did I personally use any directed vulgar at them. You even know when you and I had the face to face conversation when I told you the it does me no good to cuss them out because that would show unprofessionalism on my behalf. That is an unwarranted accusation. Best Regards James
Car purchase
by James on 01/26/2019I recently purchased a used car and it was a good experience. There was no pressure and my sales person Kristopher Thomas took the time to make sure I got the right car, and explained all the options and how to use themFriendly, competent, dependable
by RandyWall on 12/23/2018I asked a friend who is a professional car guy for a recommendation on which Chevy Dealer to visit, and he immediately responded “Blade”, and I can see why. Carl Copley helped me find the right car. I knew I wanted an Equinox, and had done… enough research to know the trim level and options I wanted. Carl found the Blue 2LT AWD with the options I wanted (nothing more, nothing less, precisely what I wanted), and Blade brought it from Vancouver, WA to Mt Vernon . And as for price, they were able to get me a better deal than CostCo or USAA/True Car was suggesting. I feel confident I didn’t overpay, which for me had always been a fear when working with dealers. The rest of the staff has also been very courteous. Even to being quite happy to install the plates, even though I showed up 10 minutes before closing, a day after I said I’d be there. And I’m getting 28 mpg with an SUV that can tow, and has a responsive ride!Randy, thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you on your purchase! I am very glad to hear that your experiences with Carl and our team have been very positive. It was great doing business with you and we hope to see you again! Best Regards, Cooper Blade, Internet Director, (360) 707-7945
Car purchase made simple
by Ericjoh on 10/12/2018In the past I have always cringed at the thought of going to a dealership to buy a new car. Blade Chevrolet and sales team have changed my mind. I initially went just to test drive a vehicle. Wound up so impressed with both the vehicle and… everyone I dealt with that I went ahead and made the purchase. I highly recommend Blade Chevrolet for your next new or used car purchase. They will treat you right, not only during the transaction but after the sale as well.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Doug Williams, Internet Director Blade Chevy doug@bladechevy.com 1-360-707-7945
Purchased used 20015 Ram 1500 Slt
by CoffeeKev on 03/30/2018Working with James our salesman was great, he was relaxed, and transparent with us. It was a great experience! And I plan to purchase from Blade in the future.Thank you for your great review! We're glad to have James on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Doug Williams Internet Director Blade Chevy doug@bladechevy.com 1-360-707-7945
Amazing Service
by Terifaldon888_ on 04/11/2017updated 04/24/2017Kindness and taking care of my needs... recently moved from Arizona and Sam made sure my car was up to standard. I was concerned about my tires since I drove far and live on Whidbey Island . She and the team took care of me..Equinox-service2
by Larry_Equinox1 on 04/05/2017The service Dept stated it would be about 1.5 hours, and that's what it was. Love the on time service.They have always provided great service
by wheeldog9 on 03/28/2017Everything went well. We were traveling from AZ to AK and arrived a day ahead of schedule for our appointment. They were able to take us in a day early. It was very much appreciated.Real Help on Short Notice...
by Brucesr on 02/04/2017I was shopping late one nite on the Internet for a commercial vehicle for my Plumbing & Heating Company, because one of my rigs unexpectedly lost an engine. I saw one or 2 High Cubes that might work on Blades' site so I connected even… though it was a bit far north for us in Lynnwood. Zane responded the next day right away, & within a couple days put together a rig & a deal that is working GREAT... and he is proving helpful in connecting me with the subs & vendors needed to do the custom upfits we have to have for our work. Lots of Sales people can talk a great talk; but Zane & Blade Chevrolet walk the walk with honestly good deals & years of experience & networking in the Trade. We'll be back... Bruce Davis, Sr / Day & Nite Plumbing & Heating, Inc.I love Blade Chevrolet...you will too!
by ASHERIONTOP on 01/12/2017I am so happy that I went to Blade Chevrolet to factory order my 2017 Chevy Tahoe. I was treated as a valued customer. They had very good communication with me, keeping me updated and letting me know the status of my order every week.… The staff, specifically Juan Ibarra, Rey Mejia and Eric Lootens, were professional, competent, and honest. I highly recommend Blade Chevrolet. It was such a pleasure to deal with them. All my questions were answered, they gave good advice about features I may want on the vehicle, and were genuine and fun to work with. Go to Blade! They will take good care of you.New car purchase
by MyNewCarExp on 12/15/2016The sale experience was very good. Friendly, courteous but it took 4 hours. Wish there was a way to reduce the time. My only complaint was that it wasn't washed on the outside or if it was, not very well. There was bird poop on the… hood, roof, and passenger side panels I didn't notice until the next morning as it was dark when we drove it home. There was also tree pitch spots on the hood. I was able to get it all off without scratching the paint the next day but it was very disappointing to drive a brand new car off their lot in that condition. They did offer to detail it inside and out when I brought to their attention. But I didn't take them up on it. It was a missed opportunity in an otherwise very good experience. I was (still am actually) disappointed about that.Excellent experience at Blade
by bradhaymore on 12/15/2016Overall, I was very happy with buying my new truck from Blade. I live in Edmonds. I began my search on-line and what stood out to me was the fact that I could actually see the trucks and the prices. A lot of the other dealer sites seemed… to want me to call for a price first or a pop up window live chat was constantly harassing me to talk to someone when I hadnt even begun to look. Its just like getting hit by a sales person the second you step out of your car when all you really want to do is just look. I know its a standard M.O. but its absolutely disgusting to me when that happens. I looked at several dealers and zeroed in on Blade because 1. Rey was the first call I had back, 2. He didnt seem pushy, 3. The price he quoted was the same as on-line. 4. The sales tax benefit and 5. The added drive train warranty. Also, Juan was a straight shooter too. Lastly, I sold cars (Nissan and Toyota in California) for a living back in the early 80s so I have a pretty good understanding of the process. My sales manager told me then that you dont have to lie to be a good salesman Never did I feel I was being lied to by either Rey or Juan. Both of them deserve a pat on the back. I would and will recommend your dealership to friends and family.Hassle-free, friendly and helpful car buying experience
by RogerandKay on 12/07/2016My husband and I have purchased all of our cars and trucks in the last 15 years from Erik Adams at Blade Chevrolet. The fact that we have gone back to him every time (for at least 3 cars and 3 trucks) says a great deal about the type of… person Erik is and the type of service he provides. He has given us honest, reliable, and hassle free service each time. Blade Chevrolet, especially with this last purchase a week ago, has made the car buying experience very easy - not back and forth negotiating needed. We were given a very fair trade-in for our truck and great pricing for the truck we purchased. Erik set up appointments for us to have some accessories added (even ones not through Blade) and has checked up on us to make sure everything is going well. Joe, who is a salesman there also and not even involved in our sale, helped out with setting us up for the Costco cash card to make things easier for us and save us time. We are very happy with the sales staff and with the service department.Great experience would recommend.
by Blankinship on 12/07/2016Got my used Buick lacrosse 2015 after looking around most of the Seattle area for around a month or 2. Advertised online for roughly 17,000 great price for the vehicle with just under 30,000 miles. called ahead to make sure it had every… thing i was looking for because it was about a 45 min drive away. Dotan immediately greeted us when we walked threw the door. then we took the car on a test drive and it was everything i was looking for. once we were done gave us a few mins alone to talk about it and inspect it. When we finally sat down and did the paper work he instantly handed us a copy of the carfax with where the car was from and what maintenance had been done on it and warned us about the minor recall on the car. when we were purchasing the car the guy that was handling the financing again went over the carfax with us and made sure we knew about the recall. it was nice them not trying to hide even a minor thing like that. was all around a great experience.Excellent Experice
by chevyspyx on 09/09/2016My wife and I wanted to get a Truck and had looked at a particular black z71 Sliverado 1500 LT. After looking at a few options we decided to take that for a test drive and check it out. The entire experience was flawless from the greeting… to getting the keys and driving off. My Sales person was Jacob who did a great job answering our questions and was very patient as we looked at a few different vehicles. Doug was our Finance person and he did an excellent job of going over the paperwork with us. I would definitely recommend this dealership to anyone looking for a Chevy.2nd & 3rd Vehicle Purchase at Blade Chevrolet on the same date
by trickard on 08/09/2016This is our 2nd purchase from Blade Chevrolet in Mount Vernon, WA. Our first purchase was a 2015 Chev Silverado. They made the buying experience as quick and painless as possible. Their Finance person knows what he is doing to the "T". The… 2015 was just totaled in an accident, so I was replacing it with a 2016 Silverado. Due to the great buying experience, we actually ended up purchasing two vehicles on the same date instead of the one I originally came in for. My daughter took me to the dealership to purchase the new 2016 Silverado, and she ended up trading in her Chev Cruze for an Equinox. Again painless process.Excellent
by jimmyburpee on 05/25/2016Everyone was kinda and courteous, the service was quick and my car was nicely washed upon it being returned. Excellent experience!
Chevrolet Silverado 1500
GMC Sierra 1500
Chevrolet Silverado 3500HD
James, this is a blatant mischaracterization of the facts of the situation. When you purchased the truck from us we supplied you with a free third-party lifetime powertrain warranty that was provided by CarSaver and NWAN; both reputable companies in the industry. You received this warranty at $0 cost to you. Upon purchase of that vehicle we provided you with information which clearly stated that you needed to follow the guidelines laid out in your owner's manual for proper maintenance of the vehicle AND that you were not allowed to do this maintenance on your own. If you failed to follow the maintenance guidelines it would void the warranty. This maintenance could be done at any ASC certified shop anywhere in the US or Canada. We also informed you that CarSaver and NWAN would send you a personalized service contract with the detailed provisions of the contract which would outline the rules of the warranty. They send this to you after you purchase the vehicle from us. In your case you maintained your vehicle properly except for one period where you have no record of having the oil changed within the guidelines outlined in your owner's manual. You say that you changed the oil on your own, and we believe you. The problem is that when you did that, it voided the warranty. Without proof that you had the oil changed within the required period outlined in your owners manual (the companies even give you 1,000 miles of a grace period) the warranty will not cover the work required to fix your vehicle. I am sorry that this frustrates you but we explained this to you when you bought the vehicle and you were provided with the information. You say that this is a scam, but many of our customers have followed the rules of this warranty and had their vehicles fixed at not cost to them, when without the warranty it would have cost them thousands, if not tens of thousands of dollars. And like you they paid $0 for this warranty. We do not feel like this is a scam nor a bait and switch. I will admit that the third-party companies that provide the warranty are strict with their rules but they are laid out clearly and when followed can be a huge benefit to our customers. Again you paid $0 for this warranty and every customer that gets it pays $0 for it when they purchase a vehicle. Not to mention that this warranty has $0 deductible and if you need repair work done on your vehicle you can get the work done at any certified shop in the US and Canada; it doesn't need to come back here. I also don't appreciate the way you have conducted yourself throughout this situation. I know it is frustrating but that doesn't give you the right to treat our employees like you have in person, over the phone, and online. All the best, Cooper Blade General Manager
by Cooper Blade on 09/05/2023